Educational Testing Service (ETS)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: As I have already stated, the policy this business enacts on its customers is completely unfair to the customerWhatever excuse the ETS company uses to keep HALF of someone's money when they need to cancel their registration is UNACCEPTABLE and POOR, GREEDY business practicesI assure you I am not made of money and that every penny of that money you took could cover two weeks of groceries in this house to support myself and my son, and if I do not get ALL of my money back, I will raise hell and high water with youYou need to change your unfair policy and you need to do the right thing and refund ALL of my money
Regards,
*** ***

Please see our response below:From: TTA GRE Advocacy [mailto:***] Sent: Monday, November 17, 12:PMTo: ***Subject: *** *** Revdex.com Case *** APPT *** *** *** *** ***
*** *** ETS was notified by
the Revdex.com (Revdex.com) that you submitted a complaint regarding registration and billing of test fee for the GRE Revised examThe review of the registration activity does indicate confirmation and Appointment number *** for this exam. An exception is granted to refund the test fee for this test administrationIf I may of any further assistance, please let me know. Regards, *** ***GRE Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meNote, Customer Advocate *** *** was extremely helpful throughout the process once I filed my Revdex.com claimShe showed compassion for my situation and helped me navigate the inconvenient process GRE requires to verify an emergencyOther customer service reps at GRE could benefit from sensitivity training to learn how to be more like ***. Regards, *** ***

*** *** spoke to *** ***, mother of the test taker,this morning 11/19/ to advise we will issue the requested 50% refund

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please see our response below:?Dear *** *** I am writing with regard to the Principles of Learning and Teaching: 7-(5624) exam you had taken on October , I have made several unsuccessful attempts at reaching you by phone as I am getting a message that your 'mailbox is
full'. Please contact me by telephone at *** so that we can discuss the additional score report you are requestingI am in the office Monday-Friday from 8:AM - 4:PM est. Regards,*** *** AdvocateThe Praxis SeriesEducational Testing Service

Please see our response below, sent to the customer on March 24th.From: TTA TOEFL Response [mailto:[email protected]] Sent: Tuesday, March 24, 12:PMTo: ***Subject: Case ID *** - Issued Refund - Revdex.com Dear *** *** *** We are writing to you
regarding the iBT TOEFL that you had taken on Saturday, March 07, You will receive a full refund of your test fees in the form of a credit on your credit card accountYou will need to allow working days for the credit to post to your card If you have further questions or concerns, please contact us Sincerely, James M*** AdvocateTOEFL Services MrJames R M***, AdvocateTest Taker Advocacy Group - ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***

Please see our response below:-----Original Message-----From: TTA GRE Advocacy [mailto:[email protected]] Sent: Tuesday, February 03, 9:AMTo: l***Subject: *** *** *** *** *** *** *** *** *** *** *** [#1090706] Dear ***
*** ETS was notified by the Revdex.com (Revdex.com) about your dissatisfaction with the billing made for the additional score reports (ASR) you orderedIn your complaint, you informed the Revdex.com that you were billed twice for one order and that you were refused the duplicate refund. This matter was fully investigated and our record indicated that you made one order on November 26, and a second order on December 1, Both orders were manually completed by the test taker. The two transactions were processed as requested and each order was billed separately resulting in the two billings you received on your accountThis was not a duplicate billing. It further indicates that you made a chargeback on your account which automatically reinstated the charges caused an additional $chargeback fee. We also learned that you contacted our customer service department since then and some adjustment was made as an exception to adjust the billing for the second orderThis indicates that the second order was processed for free since you had received this amount in a chargeback and the chargeback fee waived. At this time of the investigation, it is noted that the matter is already resolved and no further action is necessary Thank you for giving us the opportunity to complete this investigationI wish you continued success in your academic endeavors. Regards, *** ***Test Taker Advocate GRE

Complaint: ***
I am rejecting this response because:The the response does not address my two major points:Number one: I called within two hours of booking to reschedule, however my card had not been charged yet, and the vendor was unable to locate the transactionTo my knowledge, there is a hour window of opportunity to cancel or modify transactions with credit cardsTherefore I cancelled the transaction with my credit card company immediately when it posted.Number two: the response claims I was outside the rescheduling period, which is incorrectAs previously stated, I called to reschedule five days ahead of my testing dateAgain, their policy on the website and terms stated three days' advanced notice.On both if these accounts stated above, I'm expecting a full refund in the amount of $Again, it is not my responsibility they were unable to locate the transaction when I called them at approximately 3:p.mon July and July 30.I would appreciate any assistance in resolving this as soon as possible.
Regards,
*** ***

A phone message was left for candidate to contact an Advocate hereWe will be providing the $refund she requested

Complaint: [redacted]
I am rejecting this response because: It's not the first time for me to receive mail to my provided mailing address. There are no problems with my mailing address because I receive all of my other mail with no problems or delays,specially from USA with different couriers including [redacted] and regular mail service within the past 5 months so please let's not argue over your records indicate that my score report was mailed to me, not to mention that ETS drug this out so long and give no chance even for a faster shipping with tracking option at my own expense, I asked if I could have it faxed or emailed to resolve the problem and the operator told me that I could not. After waiting nearly 5 months since August 9, 2014 I cannot get those scores hand scored due to that I have already lost many chances and I'm going to lose the last ONE to use this test score report if I didn't get it by JAN 2nd 2015 which make it useless for me regardless the hassle I been through, I do believe nearly 5 months is enough, So if you please could send it by the mentioned date or I would like a complete refund of my fee.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because: Your business never sent my certificate. You can make up any rule you want to, it does no justify the fact that you took 100 dollars of my money and never delivered the product. Please return my money. Your company makes enough money. I don't. You are being petty in the grand scheme of things. You cant just rip me off just because the rule you made implies that you can. Please return my money. You did not send my certificate. I will take a new one to replace the one you NEVER SENT. Ive had it with test companies and text book manufacturers scamming college students. Regards,[redacted]

Please see our response to the customer rejection, below:Thank you for contacting the GRE Program Dear [redacted] We have received your response from the Revdex.com complaint regarding the GRE additional score report request placed on December 04, 2014.  You are concerned because we have not agreed to waive the fee for the order placed, but have agreed to waive the penalty fee charged when you disputed the payment with your card company. As previously communicated to you, once a request is submitted, it cannot be canceled, changed or refunded. This information is made available on our website and in our printed materials. The information is also stated at the time of the transaction before you submit and confirm payment. We do realize that after you placed the order, you came to know that the report was not required by the school. However, the order had been placed and the report was sent to the school, which makes you responsible for the fees associated with the service that was provided to you.  When you chose to dispute the charge with your credit card company we receive notification from your financial institution which will reverse the charge resulting in a credit to your credit card account, but not a cancellation of the order. This generates a bill on your GRE account for the amount of the additional score report request, along with a $20 chargeback fee as a penalty for disputing the charge after the service was rendered. This creates a total bill of $47. When there is a bill on your account, it places your scores on hold and no information is released until the bill is satisfied. This information is also stated on our website under "Payment Policies", stating: ¦All outstanding balances incurred from prior ETS tests and/or services must be paid in full in order to register for any future ETS test or service. As a customer service gesture we have agreed to waive the chargeback fee as an exception, however you will still need to pay for the order that was processed and mailed to your designated institution.  Please reply back at your earliest convenience if you wish to remit payment and accept these terms. Sincerely, [redacted] [redacted]nAdvocateETS/Test Taker ServicesTest Taker Advocacy Group Revdex.com Case # [redacted]

Complaint: [redacted]
I am rejecting this response because:
The voucher was not used and as such could be re-issued to another qualified candidate. In addition because the voucher was not used (due to my being admitted to graduate school without the GRE) I again respectfully request my money back in the amount of $100.00. Every business in America finds a way to give people their money back under circumstances like this and I consider it unlawful to keep someone's money when services haven't been rendered. 
Regards,
[redacted]

Dear [redacted] According to the DHL waybill # [redacted] your TOEFL report is in [redacted] now and will be delivered soon. Sincerely, [redacted] TOEFL Test Taker

Please see our response below:From: TTA GRE Advocacy [mailto:[email protected]] Sent: Friday, February 20, 2015 3:56 PMTo: [redacted]Subject: GRE Refund - Case ID [redacted] - Revdex.com Case - ** Dear [redacted] We are writing in...

response to your recent complaint: After careful review of your complaint we have issued you a refund of the January 3rd, 2015 GRE registration fee.Please allow 7-10 business days for the credit to post to your credit card account that you used to purchase the registration. We do apologize for the inconvenience and wish you much success with your future endeavors.  Thank you,  [redacted], AdvocateGRE Services

The response below is requesting that the candidate contact us due to privacy issues:From: TTA GRE Advocacy [mailto:[redacted]] Sent: Wednesday, September 24, 2014 12:35 PMTo: [redacted]Subject: The GRE® revised General Test/Case#[redacted]/Revdex.com...

Case#[redacted] Dear [redacted] I am writing in response to the complaint you filed with the Revdex.com concerning the GRE® revised General Test that your girlfriend was registered to take this month. Privacy laws require that requests to update or release information of a personal nature (such as identification, address, designated institutions, and account history) come directly from the test taker only. Please advise the test taker that a complaint must be filed by her directly.  In addition, when filing a complaint, identifying information should be provided so that a profile can be located. Regards,[redacted] AdvocateEducational Testing ServiceTest Taker Advocacy Dept

Please see our response below:Dear [redacted], Per the Revdex.com (Revdex.com) case and our telephone conversation of October 22, 2014, I have refunded $115 back to your credit card so that you may reschedule the Praxis II Math: Content Knowledge exam at your convenience. However, you did not permit enough time for this transaction to transfer from our bank to yours. You then asked your bank, on October 28, to do a chargeback of the $115 causing there to be a $20 chargeback fee on your Praxis account. As a one-time courtesy, I have removed the $20 fee and you now have a -zero- balance on your Praxis account. I hope this information is helpful. Regards,[redacted], Advocate