eGifter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The reply from the business is not acceptableI have contacted [redacted] many times, and every time they said this is your fault, and I should contact the seller who sold me this giftcard = you! I want my money back for the invalid card or a valid card! Sincerely, [redacted] ***

We are actively working with this customer to resolve his issue.Each email he has sent us has been responded to in a timely mannerWe only have one order in our system for this customerWe are working to resolve the issue and determine why he is seeing three payments to us when we have only received one.We are continuing to work with the customer to resolve his issueRosemary L***Accounting Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Is there any way to get camera footage from the store in question? I was undeniably NOT in any Whole Foods between the date delivered and 9-**- The date it was zeroed out was 9-**-16, when I was sick and at home I was not in that store and suspect that somehow the site allowed my information to be stolen and used Please help me, as that is a lot of money, which I need for food.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We have refunded the customer $50.We apologize for the inconvenience

Hi [redacted] ,We are sorry to hear you had an issue with your orderWe do have instant approval on orders, but when we have a new first time customer it sometimes can take a few hours to go through the approval processWe checked our records and we see that you purchased a $ [redacted] Card on January **, 2016, order # [redacted] · at 4:14pm you created your order· at 5:49pm the order was approved and released by eGifter· at 5:pm you claimed your $ [redacted] card and viewed the gift card code.We checked our customer support log and we do not have any record of a call coming in from you in our call center or a customer support ticket opened with your name or order numberAt what time did you call our customer support center?Also, we checked your card and we see that you have successfully utilized the $balance.Please let us know if you are still having any issues with your order.RosemaryeGifter Support Team [redacted]

Hi [redacted] , We are sorry to hear you had an issue with your orderWe do have instant approval on orders, but when we have a new first time customer it sometimes can take a few hours to go through the approval process We checked our records and we see that you purchased a $ [redacted] Card on January **, 2016, order # [redacted] · at 4:14pm you created your order · at 5:49pm the order was approved and released by eGifter · at 5:pm you claimed your $ [redacted] card and viewed the gift card codeWe checked our customer support log and we do not have any record of a call coming in from you in our call center or a customer support ticket opened with your name or order numberAt what time did you call our customer support center? Also, we checked your card and we see that you have successfully utilized the $balancePlease let us know if you are still having any issues with your orderRosemary eGifter Support Team [redacted]

I attempted to order a gift for a wedding registry on website http://registry.theknot.com/ as of 8/15/I received an email notification on 8/15/from eGifter indicating a gift card in the same dollar amount of the order item ($196.99) would be sent to recipients (presumably the item was no longer in stock)I immediately contacted eGifter Customer Support @ 855-572-to cancel this order and refund $to my credit cardI was told customer support representative (CSR) could not cancel order, but would send to Tier II supportI have called back more times over the last week and this issue still has not been resolvedI have asked to escalate the issue times with a request to credit my account, but still no resolutionI think it is completely unreasonable that it should take over a week to cancel an order when my credit card has been debitedMy credit card bill is due now, and I'll have to pay the $because eGifter failed to cancel the order and credit my account per my request

Our customer support representative reached out to the customer with a resolution to their issueThe card was in their wallet, but they were logging into their account with the wrong email address.We believe this case has been resolved with the customerPlease let us know if you need anything additional from usThank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: eGifter is offering a response that fails to address the most important issue: they left critical information out of the bold caveat customers encounter before they purchase [redacted] gift cardsThis information, if provided up front, would have avoided this situation altogether and will without a doubt prevent situations like this from arising in the future.I'm not asking for anything that would even undercut this companies bottom lineThis is a basic customer service quality control issue that I am offering them a chance to resolveAdditionally, they'd be much better off keeping me as their customer.I'd much rather not do this, but I believe my next course of action would be to prompt an investigation by the NY Superintendent of Financial Services MsVullo In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello,The Customer's PayPal Account has been fully refundedI have attached a copy of the PayPal transaction detail page showing that the order was voided March *, the same day the order was placed, March *, 2017.Also, we have no record of the customer contacting our customer support line If they did reach us, our policy is to respond to customer service calls by email between business hours which is 9am to 6pm EST Monday to Friday.The customer would have also received an email from eGifter stating their order was cancelled and funds would be returned to their PayPal account.We hope this has resolved the customers concernsThank you,eGifter Support

We have refunded the customer $We apologize for the inconvenience

There was an issue processing this order, and the order never completedThe customer paid with BitcoinIn order to refund a Bitcoin order, we need a return address to send the funds toOur customer support team contacted the customer several times requesting a refund address, but he never respondedIf he sends us a return address to send the bitcoin to, we will happily refund him.Rosemary L [redacted] | Accounting Manager [redacted]

Hello,We reviewed the order and we see that the order was placed at 9pm last night and was released to the customer at 9am this morningAt that time the customer claimed the gift cardUnfortunately once a gift card code is claimed and viewed by the customer, it can not be refundedThe customer can use this giftcard at any time, there is no expiration date.There is a link to our terms and conditions including our refund policy on the order page [redacted] Also, it is stated on our payments page that most orders are processed instantly, but some orders may take up to hours to processI have attached a screenshot of our payment page.Our customer support team is available during business hours 9am to 6pm ESTIf the customer had called our customer support number, the agent would have informed them that someone would respond to them after 9am.We are sorry the customer had difficulty with placing their order, but they do have the card now and they can use it at any time in the future.Thank you,

This customer contacted us through our customer support system and we responded to herA review of her account showed that the $Whole Food gift Card was delivered to the customer's email address and claimed by the customerOnce a card is claimed by the customer it can not be refunded and should be treated as cashWe contacted Whole Foods and the $Gift Card was used in their store that was in close proximity to the customer's home address.We are unable to provide a refund as the balance of the gift card is now $The terms of the sale of Whole Food gift cards are stated on our website:"The purchase or use of a gift card, in digital or physical form, constitutes acceptance of the complete terms and conditionsGift cards must be used solely for the purchase of merchandise or services provided by Whole Foods MarketYou can get our greens but unfortunately can’tredeem for cash unless required by lawGift cards may not be resold unless approved by Whole Foods MarketA gift card, in any form, will not be replaced or refunded if lost or stolen unless required by law so handle it like a carton of eggsThis gift card is issued by WFM Gift Card, LLCThis gift card doesn’t expire, nor does it incur any fees for any reasonEnjoy it all now or save leftovers for laterHungry for more? For full terms and conditions, visit [redacted] or call [redacted] (###-###-#### eGifter Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Ted P***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe business did provide a credit for the incorrect charge and cancelled the membership as
requestedI appreciate their response and thank you for your assistance
Sincerely,
*** ***

eGifter's intent is to ensure our customers have a positive experience when purchasing gift cards from our siteWe provide general redemption instructions provided by the merchant wiith a link to the merchant's site for further detailsTo be clear, each retailer defines their own Terms &
Conditions for the redemption of their branded gift cardsIn this case *** sets their own terms and conditions which are subject to changeeGifter's terms and conditions state: "By purchasing a Gift Card from eGifter, a User acquires the right to redeem a Gift Card issued by the participating Retailer and to use the Gift Card subject to the Retailer's terms and conditions and the Terms of this Agreement."While we understand the customer is unhappy with the terms and conditions provided by the retailer, in this case ***, we are unable to exchange or refund gift cards once they are purchased

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Is there any way to get camera footage from the store in question? I was undeniably NOT in any Whole Foods between the date delivered and 9-**- The date it was zeroed out was 9-**-16, when I was sick and at home I was not in that store and suspect that somehow the site allowed my information to be stolen and used Please help me, as that is a lot of money, which I need for foodSincerely,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***