eGifter

Hello [redacted], We sincerely apologize for the inconvenience. We are working with [redacted] directly on refunding your account. We will let you know once the refund has been processed.  Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

eGifter is offering a response that fails to address the most important issue: they left critical information out of the bold caveat customers encounter before they purchase [redacted] gift cards. This information, if provided up front, would have avoided this situation altogether and will without a doubt prevent situations like this from arising in the future.I'm not asking for anything that would even undercut this companies bottom line. This is a basic customer service quality control issue that I am offering them a chance to resolve. Additionally, they'd be much better off keeping me as their customer.I'd much rather not do this, but I believe my next course of action would be to prompt an investigation by the NY Superintendent of Financial Services Ms. Vullo.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We always want to work with our customers to make sure everthing about their purchasing experience is top notch. This Nike Card was purchased by [redacted] on 11/*/16 from eGifter. The gift card was successfully redeemed in a Nike store on 11/*/16 pm in San Clemente, CA; therefore we are...

unable to provide a refund.

This customer contacted us through our customer support system and we responded to them.A review of there account showed that the $250 Whole Food gift Card was delivered to the customer's email address and claimed by the customer. Once a card is claimed by the customer it can not be refunded and...

should be treated as cash. We contacted Whole Foods and the $250 Gift Card was used in their store on Sept **.We are unable to provide a refund as the balance of the gift card is now $0. The terms of the sale of Whole Food gift cards are stated on our website:"The purchase or use of a gift card, in digital or physical form, constitutes acceptance of the complete terms and conditions. Gift cards must be used solely for the purchase of merchandise or services provided by Whole Foods Market. You can get our greens but unfortunately can’tredeem for cash unless required by law. Gift cards may not be resold unless approved by Whole Foods Market. A gift card, in any form, will not be replaced or refunded if lost or stolen unless required by law so handle it like a carton of eggs. This gift card is issued by WFM Gift Card, LLC. This gift card doesn’t expire, nor does it incur any fees for any reason. Enjoy it all now or save leftovers for later. Hungry for more? For full terms and conditions, visit [redacted] (###-###-####) eGifter Support

This customer opened a ticket with our customer support team and we informed them we are working directly with the eGift Card brand to deactivate their code and refund them. The customer responded to our email thanking us. Receipt of this conversation is attached. We are still working with the eGift...

Card brand to refund this customer but have kept the customer in the loop.

We appreciate your patience while we had a chance to look into this issue.We thoroughly investigated your request for a refund and have gone ahead and processed the refund. It should post back to your account in approximately 3-5 business days based upon your bank or card issuer. We appreciate...

your business and hope to serve you again in the future. Let us know if you have any additional questions.Best Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The gift card that they said I have claimed can not be located. It appears that a attempt to send me a card was made. But was not successful. And as long as the card is not available for my use than I am still requesting a refund. If I were able to see and use the card sent to me thru there email link than I would not request a refund.  I have spoken to there customer service and no one has been able to help me view the gift card thru the link the was sent to my email account. I can send screenshots of what the emailed link provides me. If needed. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Because I still haven't received a refund or haven't been told when I will get a refund.[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our customer support representative reached out to the customer with a resolution to their issue. The card was in their wallet, but they were logging into their account with the wrong email address.We believe this case has been resolved with the customer. Please let us know if you need anything...

additional from us. Thank you [redacted]

The customer contacted our Customer Support, we cancelled their order and we refunded their credit card. See attached refund receipt.eGifter Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  Despite the claims of the business, I never used this card. I contacted Whole Foods, who told me that the card was used fraudulently, and they have mailed me a gift card for the full amount. EGifter was ZERO help, and their support is non-responsive or useless when they do respond with canned replies. I still don't know how this card was fraudulently used, but the way that is was handled by eGifter is unacceptable. Basically their attitude was accusing me of using the card, even though they could provide no supporting evidence of this. For all I know, one of their employees used my card after I bought it. I highly recommend avoiding this company at all costs. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The reply from the business is not acceptable. I have contacted [redacted] many times, and every time they said this is your fault, and I should contact the seller who sold me this giftcard = you!
I want my money back for the invalid card or a valid card!
 
 
 
 
Sincerely,
[redacted]

Hi [redacted],
We are sorry to hear you had an issue with your order. We do have instant approval on orders, but when we have a new first...

time customer it sometimes can take a few hours to go through the approval process.
We checked our records and we see that you purchased a $75 [redacted] Card on January **, 2016, order #[redacted]
·          at 4:14pm  you created your order
·          at 5:49pm the order was approved and released by eGifter
·          at 5:59 pm you claimed your $75 [redacted] card and viewed the gift card code.
We checked our customer support log and we do not have any record of a call coming in from you in our call center or a customer support ticket opened with your name or order number. At what time did you call our customer support center?
Also, we checked your card and we see that you have successfully utilized the $75 balance.
Please let us know if you are still having any issues with your order.
Rosemary
eGifter Support Team
[redacted]

This customer contacted us through our customer support system and we responded to her.
A review of her account showed that the $50 Whole Food gift Card was delivered to the customer's email address and claimed by the customer. Once a card is claimed by the customer it can not be refunded...

and should be treated as cash. We contacted Whole Foods and the $50 Gift Card was used in their store that was in close proximity to the customer's home address.We are unable to provide a refund as the balance of the gift card is now $0. The terms of the sale of Whole Food gift cards are stated on our website:
"The purchase or use of a gift card, in digital or physical form, constitutes acceptance of the complete terms and conditions. Gift cards must be used solely for the purchase of merchandise or services provided by Whole Foods Market. You can get our greens but unfortunately can’tredeem for cash unless required by law. Gift cards may not be resold unless approved by Whole Foods Market. A gift card, in any form, will not be replaced or refunded if lost or stolen unless required by law so handle it like a carton of eggs. This gift card is issued by WFM Gift Card, LLC. This gift card doesn’t expire, nor does it incur any fees for any reason. Enjoy it all now or save leftovers for later. Hungry for more? For full terms and conditions, visit [redacted] or call [redacted] (###-###-####
 
eGifter Support

We have refunded the customer $50.
We apologize for the inconvenience.

The customer contacted our Customer Support, we cancelled their order and we refunded their credit card. See attached refund receipt.
eGifter Support

I attempted to order a gift for a wedding registry on website http://registry.theknot.com/ as of 8/15/2016. I received an email notification on 8/15/16 from eGifter indicating a gift card in the same dollar amount of the order item ($196.99) would be sent to recipients (presumably the item was no longer in stock). I immediately contacted eGifter Customer Support @ 855-572-9314 to cancel this order and refund $196.99 to my credit card. I was told customer support representative (CSR) could not cancel order, but would send to Tier II support. I have called back 4 more times over the last week and this issue still has not been resolved. I have asked to escalate the issue 3 times with a request to credit my account, but still no resolution. I think it is completely unreasonable that it should take over a week to cancel an order when my credit card has been debited. My credit card bill is due now, and I'll have to pay the $196.99 because eGifter failed to cancel the order and credit my account per my request.

We had notified the customer through our customer support system that the [redacted] Card we sold him was valid. We checked the balance and it states that the card was redeemed, see attached.
We sell thousands of [redacted] Cards and we have never had an issue with invalid codes. If the customer's...

account was closed they need to contact [redacted]. Due to the privacy policies of [redacted] they will not discuss the customer's account with us.Thank you,
[redacted]