I submitted a rebate form along with the original UPC form and the packing slip for the item on the rebateI received a denial a few weeks later stating that I had not circled the correct item on the receipt, I had highlighted the item but they also wanted the price on there which was not something that was listed on the original request formI complied and did it anyway and to follow they reply with incomplete no original UPC code I have contacted them several times letting them know that they clearly stated that they have the original submission and needed 6-weeks I received a written post card stating that they didn't have an original UPC code and I have checked online contacted the company even contacted Bissell This company has terrible customer service and clearly does not want to honor rebates
Dear Consumer, Unfortunately we cannot issue a check or cash rebate to you for this offer as stated in the Terms and Conditions of the rebate that you agreed to"Rebate will be issued in the form of a Visa® prepaid card, which expires months after issuanceCards are issued by Citibank N.A., pursuant to a license from Visa U.S.AIncand managed by Citi®prepaid servicesCards will not have cash access and can be used everywhere Visa debit cards are accepted." However; we have been advised that your prepaid card is in route and you should receive it soonJennifer B SrConsumer Relations Specialist Inmar Promotion Network
Dear Consumer,Our records do not show any Windsor rebates under you name and address that have been disqualifiedTo research those further we would need the Submission numbers you state you were disqualified on We were able to locate the other two of your submissions in our system and it appears you were paid on bothI have put the information for you belowSubmission# [redacted] for Luxco offer [redacted] : Our records show you called in on 12/29/and we issued a courtesy payment- New Submission # [redacted] Check for $was issued on 1/19/16.Submission# [redacted] for Diageo offer [redacted] : Our records show you called in on 12/17/and we issued a courtesy payment- New Submission # [redacted] Check for $was issued on 1/14/16.Unfortunately per manufacturer's guidelines if your receipt does not state what you purchased our processing plant will not be able to qualify your submissionsWe suggest asking your store to supply a detailed receipt if you know you will be sending in a rebate; if they cannot you will have to call us to get your submissions paidWe apologize for any inconvenience this causes you!Thank you,Jennifer BConsumer Relations Analyst
Dear Consumer, Our records show a payment of $was already made to you on 5/5/It appears this issue is resolvedWe do apologize for any inconvenience this has caused youYour new submission number for this payment is: [redacted] Please allow days for rebate deliveryFor any updates prior to or after the days, please call our office at 1-877-322-from 8:AM to 4:PM EST, Monday through Friday.Jennifer BSrConsumer Relations SpecialistInmar Promotion Networkhttps://inmarrebates.com/ Call Send SMS Call from mobile Add to Skype You'll need Skype CreditFree via Skype
size="3">Dear Consumer, I have reviewed your submission and have issued the $rebate for this offer as a onetime courtesyYour new submission number is [redacted] Please allow days for rebate delivery For any updates prior to or after the days, please call our office at 1-877-552- from 8:AM to 4:PM EST, Monday through Friday.v
Dear Consumer, Our system shows we never received a clear image of your receipt to verify your purchaseIf you had contacted our company we would have been more than happy to assist you with payment on thisI did go ahead and issue a special payment to you as a courtesy to: *** [redacted] ***Your new submission number is: [redacted] We apologize for any inconvenience this has caused you
Dear Consumer, Our system shows payment was issued under submission number [redacted] for $Please allow 3-weeks for rebate paymentIf you need further assistance please call our office at 1-877-819-M-F 8:am to 4:pm eastern standard time Thank you, Jennifer Consumer Relations Supervisor
Dear Consumer, I have reviewed your submission and have issued the rebate for youYour new submission number for this payment is: [redacted] Please allow days for rebate delivery For any updates prior to or after the to weeks, please call our office at 1-877-552- from 8:AM to 4:PM EST, Monday through Friday
Dear Consumer, I apologize for the frustration this process has caused you and your friends Some times items on receipts are abbreviated which can cause the disqualification for all required items not identified on the receipt or it is simply human error Inmar does not intentionally deny rebates After researching our system it does appear that you have been paid on the disqualifications you contacted us about Once again I do apologize for any frustration this has caused Please feel free to contact our office with any additional concerns Thank you, [redacted] SrConsumer Relations Supervisor
I am rejecting this response because:They force us to accept these "cards"According to the phone rep I spoke with TODAY, they are several weeks behind on processing theseTelling me it's on its way for over a month nowTired of hearing that excuse Regards, [redacted]
Dear Consumer, Your complaint mentions you recevied a postcard stating your rebate has been denited based on the postmark Can you please provide the digit submission number on this postcard? For a faster response you may also call our office at 1-877-322-M-F 8:am to 4:pm eastern standard time Thank you, [redacted] Consumer Relations Supervisor
Dear Consumer,
I was able to locate the three submissions for Luxco that you submitted belowAfter researching this further I was able to guarantee that your inquiry has been resolved I have put details of your three submissions below for your reference
LUXCOOffer: *** $Valid Submissions:
As you stated of your submissions: *** and ***- Were qualified for the $This is because the receipts that you submitted did not clearly state that the bottles you purchased were the 1.75L
I do show that you contacted our rebate team about this on 4/8/and you were issued an additional payment of $for each oneYour submission numbers for these were *** and ***. It appears both the $and the $checks cleared the bank. Showing that you did receive the full $you expected for these two rebates
Your third submission: ***; our processing plant captured the purchase date from your receipt as 4/29/16. This date was not considered a Valid date since this offer ended in MarchHowever; I went ahead and issued a $courtesy payment for you. Your new submission number is:***Please allow days to receive this payment
Jennifer B Consumer Relations Analyst
Inmar Promotion Network https://inmarrebates.com/
I have given Inmar Rebate Center all the appropriate information several timesWhy must I continually do this? This is more work on my part for a $rebateI now ask to be compensated $for the rebate once I an at home and have access to the info
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9928274, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Consumer,
We have received approval from the manufacturer to issue the $payment without the required UPC. Please allow 3-weeks to receive this
in the mail. For any questions please feel free to contact our office at 1-877-322-
Thank you,
Jennifer
I submitted everything that they asked for on the rebate and then was notified that I failed to follow the procedures so I would not be getting my rebateI called and the girl said well you didnt circle which item on your receipt was eligible for the rebate(again I tell you that I printed off what they required and followed the steps one by one and completed them all)This company is a ripoff and I will not ever purchase any product that uses their rebate services EVER again!!! *** *** Mascara was the product and I will never purchase any *** *** product again eitherTrust me....after I get done telling everyone how much they both suck they would have been better off to give me my $rebate that they owed me!!!
Dear Consumer,
I have received the approval to issue a courtesy payment of $under submission number [redacted] . Please allow 3-weeks for payment delivery. Please feel free to call our office at 1-877-819-for any updates
Thank you,
Jennifer
SrConsumer Relations Supervisor
Dear Consumer,
Please accept my apolgies for any frustration this rebate has caused you. Our records indicate that your submission was paid from your copies under submission number ***Check number *** was mailed on 2/13/for the $50.00. If this check is not
received after 3/13/14 please call our office for a stop payment and reissue. Afer further research, when you originally contacted us about status for offer *** our system did not show any record of the submissionWe then accepted your copies and was able to issue the payment uder *** for $on 1/31/2014. In the meantime your originals were processed at the plant level under *** but this did not occur until 2/12/2014. Our processing plant processed the originals per the rebate guidelines and process and that is why you received a post card. If you need further assistance with this rebate please call our office at ###-###-#### M-F 8:am to 4:pm eastern standard time
Thank you,
***
Consumer Relations Supervisor
Dear Consumer,
size="3"> We are the rebate
processor and have to process rebates according to the manufacturer’s
guidelines. Unfortunately the rebate form for this offer (***)
clearly states that we can only issue payment up to per household at the top,
and again at the bottomIt also states “The use of multiple addresses to
obtain additional rebates constitutes as fraud.” I have attached this for your reference and highlighted the verbiage for your convenience
The manufacturer has declined to make payment on your
inquiry because you have already met the offer limitWe apologize that we
cannot assist your further
Jennifer B
Consumer Relation Analyst
Dear Consumer,
After researching this further I was able to issue a special payment for you as a courtesyIt does appear you were disqualified correctlyI have put details regarding your submission below and I have attached copies of your submission for your
referenceHEINEKEN USAOffer: ***Submission: ***
This was disqualified for "Register receipt did not contain a valid purchase date" and "No UPC code submitted or was not an original."
-"Register receipt did not contain a valid purchase date" - This is because one of the receipts you submitted had a purchase date of 7/10/when the rebate form state that this offer was from 6/26/to 7/9/- "No UPC code submitted or was not an original" - Our records show we received no UPC code from the product in your submission at all I do not show that you have ever contacted our rebate team about this; if you had we would have been able to resolve this over the phone
However; I went ahead and issued a $courtesy payment for you. Your new submission number is:***Please allow days to receive this payment
Jennifer BConsumer Relations Analyst
Inmar Promotion Network https://inmarrebates.com/
I submitted a rebate form along with the original UPC form and the packing slip for the item on the rebateI received a denial a few weeks later stating that I had not circled the correct item on the receipt, I had highlighted the item but they also wanted the price on there which was not something that was listed on the original request formI complied and did it anyway and to follow they reply with incomplete no original UPC code I have contacted them several times letting them know that they clearly stated that they have the original submission and needed 6-weeks I received a written post card stating that they didn't have an original UPC code and I have checked online contacted the company even contacted Bissell This company has terrible customer service and clearly does not want to honor rebates
Dear Consumer, Unfortunately we cannot issue a check or cash rebate to you for this offer as stated in the Terms and Conditions of the rebate that you agreed to"Rebate will be issued in the form of a Visa® prepaid card, which expires months after issuanceCards are issued by Citibank N.A., pursuant to a license from Visa U.S.AIncand managed by Citi®prepaid servicesCards will not have cash access and can be used everywhere Visa debit cards are accepted." However; we have been advised that your prepaid card is in route and you should receive it soonJennifer B SrConsumer Relations Specialist Inmar Promotion Network
Dear Consumer,Our records do not show any Windsor rebates under you name and address that have been disqualifiedTo research those further we would need the Submission numbers you state you were disqualified on We were able to locate the other two of your submissions in our system and it appears you were paid on bothI have put the information for you belowSubmission# [redacted] for Luxco offer [redacted] : Our records show you called in on 12/29/and we issued a courtesy payment- New Submission # [redacted] Check for $was issued on 1/19/16.Submission# [redacted] for Diageo offer [redacted] : Our records show you called in on 12/17/and we issued a courtesy payment- New Submission # [redacted] Check for $was issued on 1/14/16.Unfortunately per manufacturer's guidelines if your receipt does not state what you purchased our processing plant will not be able to qualify your submissionsWe suggest asking your store to supply a detailed receipt if you know you will be sending in a rebate; if they cannot you will have to call us to get your submissions paidWe apologize for any inconvenience this causes you!Thank you,Jennifer BConsumer Relations Analyst
Dear Consumer, Our records show a payment of $was already made to you on 5/5/It appears this issue is resolvedWe do apologize for any inconvenience this has caused youYour new submission number for this payment is: [redacted] Please allow days for rebate deliveryFor any updates prior to or after the days, please call our office at 1-877-322-from 8:AM to 4:PM EST, Monday through Friday.Jennifer BSrConsumer Relations SpecialistInmar Promotion Networkhttps://inmarrebates.com/ Call Send SMS Call from mobile Add to Skype You'll need Skype CreditFree via Skype
size="3">Dear Consumer, I have reviewed your submission and have issued the $rebate for this offer as a onetime courtesyYour new submission number is [redacted] Please allow days for rebate delivery For any updates prior to or after the days, please call our office at 1-877-552- from 8:AM to 4:PM EST, Monday through Friday.v
Dear Consumer, Our system shows we never received a clear image of your receipt to verify your purchaseIf you had contacted our company we would have been more than happy to assist you with payment on thisI did go ahead and issue a special payment to you as a courtesy to: *** [redacted] ***Your new submission number is: [redacted] We apologize for any inconvenience this has caused you
Dear Consumer, Our system shows payment was issued under submission number [redacted] for $Please allow 3-weeks for rebate paymentIf you need further assistance please call our office at 1-877-819-M-F 8:am to 4:pm eastern standard time Thank you, Jennifer Consumer Relations Supervisor
Dear Consumer, I have reviewed your submission and have issued the rebate for youYour new submission number for this payment is: [redacted] Please allow days for rebate delivery For any updates prior to or after the to weeks, please call our office at 1-877-552- from 8:AM to 4:PM EST, Monday through Friday
Dear Consumer, I apologize for the frustration this process has caused you and your friends Some times items on receipts are abbreviated which can cause the disqualification for all required items not identified on the receipt or it is simply human error Inmar does not intentionally deny rebates After researching our system it does appear that you have been paid on the disqualifications you contacted us about Once again I do apologize for any frustration this has caused Please feel free to contact our office with any additional concerns Thank you, [redacted] SrConsumer Relations Supervisor
I am rejecting this response because:They force us to accept these "cards"According to the phone rep I spoke with TODAY, they are several weeks behind on processing theseTelling me it's on its way for over a month nowTired of hearing that excuse Regards, [redacted]
Dear Consumer, Your complaint mentions you recevied a postcard stating your rebate has been denited based on the postmark Can you please provide the digit submission number on this postcard? For a faster response you may also call our office at 1-877-322-M-F 8:am to 4:pm eastern standard time Thank you, [redacted] Consumer Relations Supervisor
Dear Consumer,
I was able to locate the three submissions for Luxco that you submitted belowAfter researching this further I was able to guarantee that your inquiry has been resolved I have put details of your three submissions below for your reference
LUXCOOffer: *** $Valid Submissions:
As you stated of your submissions: *** and ***- Were qualified for the $This is because the receipts that you submitted did not clearly state that the bottles you purchased were the 1.75L
I do show that you contacted our rebate team about this on 4/8/and you were issued an additional payment of $for each oneYour submission numbers for these were *** and ***. It appears both the $and the $checks cleared the bank. Showing that you did receive the full $you expected for these two rebates
Your third submission: ***; our processing plant captured the purchase date from your receipt as 4/29/16. This date was not considered a Valid date since this offer ended in MarchHowever; I went ahead and issued a $courtesy payment for you. Your new submission number is:***Please allow days to receive this payment
Jennifer B Consumer Relations Analyst
Inmar Promotion Network https://inmarrebates.com/
I have given Inmar Rebate Center all the appropriate information several timesWhy must I continually do this? This is more work on my part for a $rebateI now ask to be compensated $for the rebate once I an at home and have access to the info
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9928274, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Consumer,
We have received approval from the manufacturer to issue the $payment without the required UPC. Please allow 3-weeks to receive this
in the mail. For any questions please feel free to contact our office at 1-877-322-
Thank you,
Jennifer
I submitted everything that they asked for on the rebate and then was notified that I failed to follow the procedures so I would not be getting my rebateI called and the girl said well you didnt circle which item on your receipt was eligible for the rebate(again I tell you that I printed off what they required and followed the steps one by one and completed them all)This company is a ripoff and I will not ever purchase any product that uses their rebate services EVER again!!! *** *** Mascara was the product and I will never purchase any *** *** product again eitherTrust me....after I get done telling everyone how much they both suck they would have been better off to give me my $rebate that they owed me!!!
Dear Consumer,
I have received the approval to issue a courtesy payment of $under submission number [redacted] . Please allow 3-weeks for payment delivery. Please feel free to call our office at 1-877-819-for any updates
Thank you,
Jennifer
SrConsumer Relations Supervisor
Dear Consumer,
Please accept my apolgies for any frustration this rebate has caused you. Our records indicate that your submission was paid from your copies under submission number ***Check number *** was mailed on 2/13/for the $50.00. If this check is not
received after 3/13/14 please call our office for a stop payment and reissue. Afer further research, when you originally contacted us about status for offer *** our system did not show any record of the submissionWe then accepted your copies and was able to issue the payment uder *** for $on 1/31/2014. In the meantime your originals were processed at the plant level under *** but this did not occur until 2/12/2014. Our processing plant processed the originals per the rebate guidelines and process and that is why you received a post card. If you need further assistance with this rebate please call our office at ###-###-#### M-F 8:am to 4:pm eastern standard time
Thank you,
***
Consumer Relations Supervisor
Dear Consumer,
size="3"> We are the rebate
processor and have to process rebates according to the manufacturer’s
guidelines. Unfortunately the rebate form for this offer (***)
clearly states that we can only issue payment up to per household at the top,
and again at the bottomIt also states “The use of multiple addresses to
obtain additional rebates constitutes as fraud.” I have attached this for your reference and highlighted the verbiage for your convenience
The manufacturer has declined to make payment on your
inquiry because you have already met the offer limitWe apologize that we
cannot assist your further
Jennifer B
Consumer Relation Analyst
Dear Consumer,
After researching this further I was able to issue a special payment for you as a courtesyIt does appear you were disqualified correctlyI have put details regarding your submission below and I have attached copies of your submission for your
referenceHEINEKEN USAOffer: ***Submission: ***
This was disqualified for "Register receipt did not contain a valid purchase date" and "No UPC code submitted or was not an original."
-"Register receipt did not contain a valid purchase date" - This is because one of the receipts you submitted had a purchase date of 7/10/when the rebate form state that this offer was from 6/26/to 7/9/- "No UPC code submitted or was not an original" - Our records show we received no UPC code from the product in your submission at all I do not show that you have ever contacted our rebate team about this; if you had we would have been able to resolve this over the phone
However; I went ahead and issued a $courtesy payment for you. Your new submission number is:***Please allow days to receive this payment
Jennifer BConsumer Relations Analyst
Inmar Promotion Network https://inmarrebates.com/