I offer apology on the submission of Windsor Rebate as they have responded through another channelI am totally dissatisfied with the INMAR REBATE operation as they reject over 50% of the submission based on identificationMORELLIS of STPaul MN sells large volume liquorTheir Cash Register receipts are broken down to beer, wine, liquor and meatsThe price is
there but no product identificationIt is under these conditions it behooves the rebate center to contact the merchant or wholesaler of the productAnother item is the check comes through the USPS system based on total honesty open. It would be the same as a
$bill with note attachment
mailedEven with INMAR claim that they have forwarded the checks I make an unequivocal statement that large percentage of the rebates are not filled
Dear Consumer,
After reviewing your complaint our system does show several payments currently processing. For any future rebates that you need asisstance with please do not hesitate to call and personally ask for me
Thank you,
Jennifer
Consumer
Relations Supervisor
Complaint: ***
I am rejecting this response because: Since you were able to verify that on NUMEROUS times I have been denied rebates until I contacted you, again, my point has been made. It is not enough to say that those rebates were eventually issuedThere needs to be re-training for employees processing these rebate requests. They need to be told that instead of creating a denial postcard EVERY time a rebate has been submitted, they should review the receipt and make sure checks are sent (when qualifying purchases have been made) on the first contactYou are well aware that many people simply believe they did not send you the correct information, or do not want to hassle with calling after they have already taken the time to fill out the rebate claim form and send it in with a register receipt that has the proper items circled. It becomes a lot of work for a small amount for the individual who has submitted. It is also more work for your company. Therefore, it appears that you have determined that this method of business discourages many people from following up with you and then you have their rebate information to show the companies you work with even though you did not send out those rebates. This, no doubt, results in your company profiting even more from those businesses who trusted you to process the rebatesI have rejected your response because you did not take any responsibility for your company's current fraudulent practicesA response that would satisfy me would be to know that an effort will be made to process rebate submissions in an ethical manner in the future
Regards,
*** ***
Dear Consumer, We apologize for any inconvenience this has caused youIt appears we received two rebate forms, each form would be processed separately; so our system shows you have two rebate submissions for *** both missing information
I was able to locate all the information we needed and I went ahead and put in an $payment for youYour new submission number is ***Please allow days to receive this.Thank you for your patience,Jennifer B.Consumer Relations AnalystInmar
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: This company is not helping out in the process of proving purchase of these particular items. They just gave a generic reason for not reimbursing the coupons. I have asked to show proof in other ways but they will only accept invoices and that is a lot of files and invoices to go thru not to mention the time and man power required to do so.
Regards,
[redacted]
","sans-serif">Dear
Consumer,
I have reviewed your submission and have issued the rebate for youYour new submission number for this payment is: [redacted]Please
allow days for rebate delivery
For any
updates prior to or after the to weeks, please call our office at 1-877-552-
from 8:AM to 4:PM EST, Monday through Friday
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Consumer, Our records show that we never received a UPC from your products packaging. After researching this further I was able to verify that you did purchase the product and I went ahead and issued a one time courtesy payment for you. Please allow 30 days to receive...
a check for submission number: [redacted]. Jennifer B Consumer Relations Analyst Inmar Promotion Network https://inmarrebates.com/
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Consumer,
Our system shows you called us on 5/20/15 and we asked for your copies. We received your fax on 5/22/15 and issued the payment of $16.99 under submission number [redacted]. Please allow 3-4 weeks for payment delivery. Please feel free to contact our...
office at 1-877-322-8355 M-F 8:30 am to 4:30 pm eastern standard time for any updates on this new submission number.
Thank you,
Jennifer
Sr. Consumer Relations Supervisor
Dear Consumer, Unfortunately we cannot issue a check or cash rebate to you for this offer as stated in the Terms and Conditions of the rebate that you agreed to. "Rebate will be issued in the form of a Visa® prepaid card, which expires...
6 months after issuance. Cards are issued by Citibank N.A., pursuant to a license from Visa U.S.A. Inc. and managed by Citi®prepaid services. Cards will not have cash access and can be used everywhere Visa debit cards are accepted."
However; we have been advised that your prepaid card is in route and you should receive it soon. Jennifer B
Sr. Consumer Relations
Specialist
Inmar Promotion Network
I am rejecting this response because:They force us to accept these "cards". According to the phone rep I spoke with TODAY, they are several weeks behind on processing these. Telling me it's on its way for over a month now. Tired of hearing that excuse.
Regards,
[redacted]
size="3">Dear
Consumer,
I have reviewed your submission and have issued the $35 rebate for this offer as a onetime courtesy. Your new submission number is [redacted]. Please
allow 30 days for rebate delivery.
For any
updates prior to or after the 30 days, please call our office at 1-877-552-7934
from 8:30 AM to 4:30 PM EST, Monday through Friday.v
size="3">Dear
Consumer,
We have reviewed your submission and issued the rebate as a courtesy. Your new
submission numbers for these 3 payments are:[redacted].
Please allow 30 days for payment delivery.
For any
updates prior to or after the 30 days, please call our office at 1-877-819-4280
from 8:30 AM to 4:30 PM EST, Monday through Friday.
Dear Consumer, Helvetica, sans-serif; background-color: rgb(255, 255, 255);">I have reviewed your submission. Our records indicate we sent out checks for these two rebates to in April. Most offers close a couple months after checks are sent out. It appears you waited 4 months to contact us regarding the difference in your checks and this is why you were told that it was too late for our consumer relations representatives to issue payment to you. However; I have issued the additional $30 and $10 rebates for these two offers as a onetime courtesy. Your new submission numbers are [redacted] and [redacted]. Please allow 30 days for rebate delivery. For any updates prior to or after the 30 days, please call our office at 1-877-552-7934 from 8:30 AM to 4:30 PM EST, Monday through Friday. Jennifer B Consumer Relations Analyst Inmar Promotion Network https://inmarrebates.com/
Dear Consumer,
I apologize for the frustration this process has caused you and your friends. Some times items on receipts are abbreviated which can cause the disqualification for all required items not identified on the receipt or it is simply human error. Inmar does not...
intentionally deny rebates. After researching our system it does appear that you have been paid on the disqualifications you contacted us about. Once again I do apologize for any frustration this has caused. Please feel free to contact our office with any additional concerns.
Thank you,
[redacted]
Sr. Consumer Relations Supervisor
Dear Consumer,
We have received approval from the manufacturer to issue the $75.00 payment on your copies. Please allow 3-4 weeks to receive this pre-paid Visa card in the mail. For any questions please feel free to contact our office at 1-866-973-2970.
Thank you,
Jennifer
Sr. Consumer Relations Supervisor
Dear Consumer,
Our system shows payment was issued under submission number [redacted] for $24.00. Please allow 3-4 weeks for rebate payment. If you need further assistance please call our office at 1-877-819-4280 M-F 8:30 am to 4:30 pm eastern standard time.
Thank...
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is provisionally acceptable to me. I reserve the right to reopen this issue in 30 days if no rebate is received.
Regards,
[redacted]
Dear Consumer, Our system shows we never received a clear image of your receipt to verify your purchase. If you had contacted our company we would have been more than happy to assist you with payment on this. I did go ahead and issue a special payment to you as a courtesy to: [redacted]...
[redacted]. Your new submission number is: [redacted]. We apologize for any inconvenience this has caused you.
I offer apology on the submission of Windsor Rebate as they have responded through another channelI am totally dissatisfied with the INMAR REBATE operation as they reject over 50% of the submission based on identificationMORELLIS of STPaul MN sells large volume liquorTheir Cash Register receipts are broken down to beer, wine, liquor and meatsThe price is
there but no product identificationIt is under these conditions it behooves the rebate center to contact the merchant or wholesaler of the productAnother item is the check comes through the USPS system based on total honesty open. It would be the same as a
$bill with note attachment
mailedEven with INMAR claim that they have forwarded the checks I make an unequivocal statement that large percentage of the rebates are not filled
Dear Consumer,
After reviewing your complaint our system does show several payments currently processing. For any future rebates that you need asisstance with please do not hesitate to call and personally ask for me
Thank you,
Jennifer
Consumer
Relations Supervisor
Complaint: ***
I am rejecting this response because: Since you were able to verify that on NUMEROUS times I have been denied rebates until I contacted you, again, my point has been made. It is not enough to say that those rebates were eventually issuedThere needs to be re-training for employees processing these rebate requests. They need to be told that instead of creating a denial postcard EVERY time a rebate has been submitted, they should review the receipt and make sure checks are sent (when qualifying purchases have been made) on the first contactYou are well aware that many people simply believe they did not send you the correct information, or do not want to hassle with calling after they have already taken the time to fill out the rebate claim form and send it in with a register receipt that has the proper items circled. It becomes a lot of work for a small amount for the individual who has submitted. It is also more work for your company. Therefore, it appears that you have determined that this method of business discourages many people from following up with you and then you have their rebate information to show the companies you work with even though you did not send out those rebates. This, no doubt, results in your company profiting even more from those businesses who trusted you to process the rebatesI have rejected your response because you did not take any responsibility for your company's current fraudulent practicesA response that would satisfy me would be to know that an effort will be made to process rebate submissions in an ethical manner in the future
Regards,
*** ***
Dear Consumer, We apologize for any inconvenience this has caused youIt appears we received two rebate forms, each form would be processed separately; so our system shows you have two rebate submissions for *** both missing information
I was able to locate all the information we needed and I went ahead and put in an $payment for youYour new submission number is ***Please allow days to receive this.Thank you for your patience,Jennifer B.Consumer Relations AnalystInmar
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: This company is not helping out in the process of proving purchase of these particular items. They just gave a generic reason for not reimbursing the coupons. I have asked to show proof in other ways but they will only accept invoices and that is a lot of files and invoices to go thru not to mention the time and man power required to do so.
Regards,
[redacted]
","sans-serif">Dear
Consumer,
I have reviewed your submission and have issued the rebate for youYour new submission number for this payment is: [redacted]Please
allow days for rebate delivery
For any
updates prior to or after the to weeks, please call our office at 1-877-552-
from 8:AM to 4:PM EST, Monday through Friday
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Consumer, Our records show that we never received a UPC from your products packaging. After researching this further I was able to verify that you did purchase the product and I went ahead and issued a one time courtesy payment for you. Please allow 30 days to receive...
a check for submission number: [redacted]. Jennifer B Consumer Relations Analyst Inmar Promotion Network https://inmarrebates.com/
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Consumer,
Our system shows you called us on 5/20/15 and we asked for your copies. We received your fax on 5/22/15 and issued the payment of $16.99 under submission number [redacted]. Please allow 3-4 weeks for payment delivery. Please feel free to contact our...
office at 1-877-322-8355 M-F 8:30 am to 4:30 pm eastern standard time for any updates on this new submission number.
Thank you,
Jennifer
Sr. Consumer Relations Supervisor
Dear Consumer, Unfortunately we cannot issue a check or cash rebate to you for this offer as stated in the Terms and Conditions of the rebate that you agreed to. "Rebate will be issued in the form of a Visa® prepaid card, which expires...
6 months after issuance. Cards are issued by Citibank N.A., pursuant to a license from Visa U.S.A. Inc. and managed by Citi®prepaid services. Cards will not have cash access and can be used everywhere Visa debit cards are accepted."
However; we have been advised that your prepaid card is in route and you should receive it soon. Jennifer B
Sr. Consumer Relations
Specialist
Inmar Promotion Network
I am rejecting this response because:They force us to accept these "cards". According to the phone rep I spoke with TODAY, they are several weeks behind on processing these. Telling me it's on its way for over a month now. Tired of hearing that excuse.
Regards,
[redacted]
size="3">Dear
Consumer,
I have reviewed your submission and have issued the $35 rebate for this offer as a onetime courtesy. Your new submission number is [redacted]. Please
allow 30 days for rebate delivery.
For any
updates prior to or after the 30 days, please call our office at 1-877-552-7934
from 8:30 AM to 4:30 PM EST, Monday through Friday.v
size="3">Dear
Consumer,
We have reviewed your submission and issued the rebate as a courtesy. Your new
submission numbers for these 3 payments are:[redacted].
Please allow 30 days for payment delivery.
For any
updates prior to or after the 30 days, please call our office at 1-877-819-4280
from 8:30 AM to 4:30 PM EST, Monday through Friday.
Dear Consumer, Helvetica, sans-serif; background-color: rgb(255, 255, 255);">I have reviewed your submission. Our records indicate we sent out checks for these two rebates to in April. Most offers close a couple months after checks are sent out. It appears you waited 4 months to contact us regarding the difference in your checks and this is why you were told that it was too late for our consumer relations representatives to issue payment to you. However; I have issued the additional $30 and $10 rebates for these two offers as a onetime courtesy. Your new submission numbers are [redacted] and [redacted]. Please allow 30 days for rebate delivery. For any updates prior to or after the 30 days, please call our office at 1-877-552-7934 from 8:30 AM to 4:30 PM EST, Monday through Friday. Jennifer B Consumer Relations Analyst Inmar Promotion Network https://inmarrebates.com/
Dear Consumer,
I apologize for the frustration this process has caused you and your friends. Some times items on receipts are abbreviated which can cause the disqualification for all required items not identified on the receipt or it is simply human error. Inmar does not...
intentionally deny rebates. After researching our system it does appear that you have been paid on the disqualifications you contacted us about. Once again I do apologize for any frustration this has caused. Please feel free to contact our office with any additional concerns.
Thank you,
[redacted]
Sr. Consumer Relations Supervisor
Dear Consumer,
We have received approval from the manufacturer to issue the $75.00 payment on your copies. Please allow 3-4 weeks to receive this pre-paid Visa card in the mail. For any questions please feel free to contact our office at 1-866-973-2970.
Thank you,
Jennifer
Sr. Consumer Relations Supervisor
Dear Consumer,
Our system shows payment was issued under submission number [redacted] for $24.00. Please allow 3-4 weeks for rebate payment. If you need further assistance please call our office at 1-877-819-4280 M-F 8:30 am to 4:30 pm eastern standard time.
Thank...
you,
Jennifer
Consumer Relations Supervisor
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is provisionally acceptable to me. I reserve the right to reopen this issue in 30 days if no rebate is received.
Regards,
[redacted]
Dear Consumer, Our system shows we never received a clear image of your receipt to verify your purchase. If you had contacted our company we would have been more than happy to assist you with payment on this. I did go ahead and issue a special payment to you as a courtesy to: [redacted]...
[redacted]. Your new submission number is: [redacted]. We apologize for any inconvenience this has caused you.