Dear Consumer, Our records show a payment of $20 was already made to you on 5/5/16. It appears this issue is resolved. We do apologize for any inconvenience this has caused you. Your new submission number for this payment is: [redacted]. Please allow 30...
days for rebate delivery. For any updates prior to or after the 30 days, please call our office at 1-877-322-8355 from 8:30 AM to 4:30 PM EST, Monday through Friday.Jennifer BSr. Consumer Relations SpecialistInmar Promotion Networkhttps://inmarrebates.com/
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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Consumer, We apologize for any inconvenience this has caused you. Unfortunately, it appears we never received your rebate submissions. As a courtesy we did go ahead and issue a special payment for you for the $15.00. Your submission number is:...
[redacted] Please allow 30 days to receive this payment. Thank you,Jennifer BConsumer Relations Analyst
Dear Consumer,Our records do not show any Windsor rebates under you name and address that have been disqualified. To research those further we would need the Submission numbers you state you were disqualified on. We were able to locate the other two of...
your submissions in our system and it appears you were paid on both. I have put the information for you below. Submission# [redacted] for Luxco offer [redacted]: Our records show you called in on 12/29/15 and we issued a courtesy payment- New Submission # [redacted]. Check for $6 was issued on 1/19/16.Submission# [redacted] for Diageo offer [redacted]: Our records show you called in on 12/17/15 and we issued a courtesy payment- New Submission # [redacted]. Check for $10 was issued on 1/14/16.Unfortunately per manufacturer's guidelines if your receipt does not state what you purchased our processing plant will not be able to qualify your submissions. We suggest asking your store to supply a detailed receipt if you know you will be sending in a rebate; if they cannot you will have to call us to get your submissions paid. We apologize for any inconvenience this causes you!Thank you,Jennifer BConsumer Relations Analyst
Inmar represents over 850 packaged goods manufacturers for the processing and payment of their consumer coupons. In late 2014, Inmar identified some concerns for the volume of coupons...
being submitted by the following two stores:
[redacted] Market
[redacted]
[redacted]
As a result, Inmar suspended future payments to these two stores until the stores could supply adequate proof of purchase information to validate that these products were in fact carried in these stores and that adequate product had been purchased to support the volume of coupons being submitted for reimbursement by the manufacturers. These letters were sent in November of 2014. Inmar didn’t receive any communication until February 2015 when Mr. [redacted] called us and after several calls during the month finally communicated to us that he would not be sending the requested information as it was too labor intensive. Mr. [redacted] then contacted us again in April at which time we agreed to send new requests based on more current activity from these two stores since so much time had passed if that would be helpful. Once Mr. [redacted] received these new requests he called to continue to complain about supplying the information. It was communicated to Mr. [redacted] that we either needed the proof of purchase or we could review these stores coupon activity again in 4 months to see if concerns continued to exist that would require proof of purchase.
The request for proof of purchase is a routine occurrence in the coupon industry and most manufacturers state in their coupon policies that if a retailer is going to accept coupons that the manufacturer has the right to request proof of purchase at any given time to substantiate payments. Proof of purchase is the only way to resolve concerns regarding the submission of coupons for reimbursement when they arise. Once adequate information is received, any withheld payments can be released and payments will begin to flow again to these stores. Mr. [redacted] has yet to provide any of the requested information for review.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Consumer,
Our system shows that one of our agents issued the payment under [redacted] for $5.00. Please allow 3-4 weeks for payment delivery. For updates please call our office at 1-877-322-8355 M-F 8:30 am to...
4:30 pm eastern standard time.
Thank you,
Jennifer
Consumer Relations Supervisor
Dear Consumer,
I have searched our system several different ways by name and address provided and I am unable to locate your submission in question. Do you have your submisison number associated with your rebate? Was the rebate in a different address originally? If you...
would like to call our office at ###-###-#### one of our agents would be happy to assist you or if you can respond back to the Revdex.com with anymore information I will be happy to research further.
Thank you,
[redacted]
Consumer Relations Supervisor
Dear Consumer,
We
are the rebate processor and have to process rebates according to the
manufacturer’s guidelines. Unfortunately the UPC you submitted is not one
of the UPCs the manufacturer gave us as Valid. However, we have contacted the
manufacturer on your behalf and have been given approval to offer a courtesy
payment for you. We have put in your payment under submission number [redacted] for $10.
Please allow 30 days to receive this payment.
Thank you,
Jennifer B.
Consumer Relations Analyst
I submitted a rebate form along with the original UPC form and the packing slip for the item on the rebate. I received a denial a few weeks later stating that I had not circled the correct item on the receipt, I had highlighted the item but they also wanted the price on there which was not something that was listed on the original request form. I complied and did it anyway and to follow they reply with incomplete no original UPC code I have contacted them several times letting them know that they clearly stated that they have the original submission and needed 6-8 weeks. I received a written post card stating that they didn't have an original UPC code and I have checked online contacted the company even contacted Bissell... This company has terrible customer service and clearly does not want to honor rebates.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I have contacted the CEO and was told he was going to issue the Refund.
Regards,[redacted]
From: [redacted] [mailto:[redacted]] Sent: Tuesday, July 07, 2015 11:54 AMTo: Kelly MaceSubject: Re: Updated info for complaint #[redacted]Hi Kelly,As we just discussed on the phone, irrespective of Inmar Promotions, my stove retailer in Minnesota has arranged...
with the LG manufacturer's rep to give me my $75 rebate. Therefore I am not seeking this money any longer from Inmar, but would still like the complaint regarding Inmar addressed in case there is a pattern with them of losing/never receiving refund claims. Thank you very much,[redacted]
I have had to call this company so that they would issue the correct rebate amount on two separate rebate submissions. Both times it was for purchased wine from Costco. Both times I submitted two receipts and one rebate form, but was only credited for the purchases made on one receipt. Both times they had the additional receipt information and I did not need to send any extra information for them to admit that they owed me money. I'm glad that I retain copies of the information I submit because I would guess that many people don't notice the missing rebate money.
Dear Consumer,
Your complaint mentions you recevied a postcard stating your rebate has been denited based on the postmark. Can you please provide the 15 digit submission number on this postcard? For a faster response you may also call our office at 1-877-322-8355 M-F 8:30 am...
to 4:30 pm eastern standard time.
Thank you,
[redacted]
Consumer Relations Supervisor
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Consumer, Our records show a payment of $20 was already made to you on 5/5/16. It appears this issue is resolved. We do apologize for any inconvenience this has caused you. Your new submission number for this payment is: [redacted]. Please allow 30...
days for rebate delivery. For any updates prior to or after the 30 days, please call our office at 1-877-322-8355 from 8:30 AM to 4:30 PM EST, Monday through Friday.Jennifer BSr. Consumer Relations SpecialistInmar Promotion Networkhttps://inmarrebates.com/
Call
Send SMS
Call from mobile
Add to Skype
You'll need Skype CreditFree via Skype
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Consumer, We apologize for any inconvenience this has caused you. Unfortunately, it appears we never received your rebate submissions. As a courtesy we did go ahead and issue a special payment for you for the $15.00. Your submission number is:...
[redacted] Please allow 30 days to receive this payment. Thank you,Jennifer BConsumer Relations Analyst
Dear Consumer,Our records do not show any Windsor rebates under you name and address that have been disqualified. To research those further we would need the Submission numbers you state you were disqualified on. We were able to locate the other two of...
your submissions in our system and it appears you were paid on both. I have put the information for you below. Submission# [redacted] for Luxco offer [redacted]: Our records show you called in on 12/29/15 and we issued a courtesy payment- New Submission # [redacted]. Check for $6 was issued on 1/19/16.Submission# [redacted] for Diageo offer [redacted]: Our records show you called in on 12/17/15 and we issued a courtesy payment- New Submission # [redacted]. Check for $10 was issued on 1/14/16.Unfortunately per manufacturer's guidelines if your receipt does not state what you purchased our processing plant will not be able to qualify your submissions. We suggest asking your store to supply a detailed receipt if you know you will be sending in a rebate; if they cannot you will have to call us to get your submissions paid. We apologize for any inconvenience this causes you!Thank you,Jennifer BConsumer Relations Analyst
Inmar represents over 850 packaged goods manufacturers for the processing and payment of their consumer coupons. In late 2014, Inmar identified some concerns for the volume of coupons...
being submitted by the following two stores:
[redacted] Market
[redacted]
[redacted]
As a result, Inmar suspended future payments to these two stores until the stores could supply adequate proof of purchase information to validate that these products were in fact carried in these stores and that adequate product had been purchased to support the volume of coupons being submitted for reimbursement by the manufacturers. These letters were sent in November of 2014. Inmar didn’t receive any communication until February 2015 when Mr. [redacted] called us and after several calls during the month finally communicated to us that he would not be sending the requested information as it was too labor intensive. Mr. [redacted] then contacted us again in April at which time we agreed to send new requests based on more current activity from these two stores since so much time had passed if that would be helpful. Once Mr. [redacted] received these new requests he called to continue to complain about supplying the information. It was communicated to Mr. [redacted] that we either needed the proof of purchase or we could review these stores coupon activity again in 4 months to see if concerns continued to exist that would require proof of purchase.
The request for proof of purchase is a routine occurrence in the coupon industry and most manufacturers state in their coupon policies that if a retailer is going to accept coupons that the manufacturer has the right to request proof of purchase at any given time to substantiate payments. Proof of purchase is the only way to resolve concerns regarding the submission of coupons for reimbursement when they arise. Once adequate information is received, any withheld payments can be released and payments will begin to flow again to these stores. Mr. [redacted] has yet to provide any of the requested information for review.
Thank you,
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Consumer,
Our system shows that one of our agents issued the payment under [redacted] for $5.00. Please allow 3-4 weeks for payment delivery. For updates please call our office at 1-877-322-8355 M-F 8:30 am to...
4:30 pm eastern standard time.
Thank you,
Jennifer
Consumer Relations Supervisor
Dear Consumer,
I have searched our system several different ways by name and address provided and I am unable to locate your submission in question. Do you have your submisison number associated with your rebate? Was the rebate in a different address originally? If you...
would like to call our office at ###-###-#### one of our agents would be happy to assist you or if you can respond back to the Revdex.com with anymore information I will be happy to research further.
Thank you,
[redacted]
Consumer Relations Supervisor
I accept the response made by the business in reference to complaint ID [redacted].
Regards,
[redacted]
Dear Consumer,
We
are the rebate processor and have to process rebates according to the
manufacturer’s guidelines. Unfortunately the UPC you submitted is not one
of the UPCs the manufacturer gave us as Valid. However, we have contacted the
manufacturer on your behalf and have been given approval to offer a courtesy
payment for you. We have put in your payment under submission number [redacted] for $10.
Please allow 30 days to receive this payment.
Thank you,
Jennifer B.
Consumer Relations Analyst
I submitted a rebate form along with the original UPC form and the packing slip for the item on the rebate. I received a denial a few weeks later stating that I had not circled the correct item on the receipt, I had highlighted the item but they also wanted the price on there which was not something that was listed on the original request form. I complied and did it anyway and to follow they reply with incomplete no original UPC code I have contacted them several times letting them know that they clearly stated that they have the original submission and needed 6-8 weeks. I received a written post card stating that they didn't have an original UPC code and I have checked online contacted the company even contacted Bissell... This company has terrible customer service and clearly does not want to honor rebates.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I have contacted the CEO and was told he was going to issue the Refund.
Regards,[redacted]
From: [redacted] [mailto:[redacted]] Sent: Tuesday, July 07, 2015 11:54 AMTo: Kelly MaceSubject: Re: Updated info for complaint #[redacted]Hi Kelly,As we just discussed on the phone, irrespective of Inmar Promotions, my stove retailer in Minnesota has arranged...
with the LG manufacturer's rep to give me my $75 rebate. Therefore I am not seeking this money any longer from Inmar, but would still like the complaint regarding Inmar addressed in case there is a pattern with them of losing/never receiving refund claims. Thank you very much,[redacted]
I have had to call this company so that they would issue the correct rebate amount on two separate rebate submissions. Both times it was for purchased wine from Costco. Both times I submitted two receipts and one rebate form, but was only credited for the purchases made on one receipt. Both times they had the additional receipt information and I did not need to send any extra information for them to admit that they owed me money. I'm glad that I retain copies of the information I submit because I would guess that many people don't notice the missing rebate money.
Dear Consumer,
Your complaint mentions you recevied a postcard stating your rebate has been denited based on the postmark. Can you please provide the 15 digit submission number on this postcard? For a faster response you may also call our office at 1-877-322-8355 M-F 8:30 am...
to 4:30 pm eastern standard time.
Thank you,
[redacted]
Consumer Relations Supervisor
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]