Electronic Arts, Inc.

It appears the violation was confirmed by us already. We will be upholding the action taken against the account and will not discuss this matter any further. 
EA Help

Dear [redacted],[redacted] here again for the EA Customer Relations team. I recently reached out to you concerning your Revdex.com Complaint (#[redacted]) and it appears I unfortunately haven't heard back from you. Please let me know by either replying to this email or by updating the Revdex.com if you have any further questions or concerns. You can also find my original email below which contains full details of your case.Regards,[redacted]EA Customer Relations

Initial Business Response /* (1000, 5, 2015/08/11) */
The customer filed the same issue in a Revdex.com complaint in April 2015 under Revdex.com CASE#: XXXXXXXX and the issues have been addressed and the customer has been informed of the information and methods of reporting players. She has also been informed...

on how to ignore, mute, and report players to help address the trouble she is having with players as well. She was also informed that her reporting the players help in removing players violating the Terms of Service. Also, we can confirm she is able to contact us should she have any other issues.
Electronic Arts
Worldwide Customer Experience
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
there has been no change in policy to block free passes [redacted] the paid member rooms. Until this happens I will not accept their response.
Yes players can mute people in the room but we still have new passes [redacted] in everyday that 5 days to harass and scroll sexually explicit vulgarities at members by name. I have been called everything from a [redacted] to a lying [redacted] too many times to count. Each time this happens I (and many others) report the abuse from the game room lobby as well as send screen shots to EA through their help desk. These offensive passes [redacted] be banned within minutes instead of being ignored for 5 days til their free passe [redacted] This issue has gone on for far too long and telling people to mute is NOT acceptable.
Final Business Response /* (4000, 9, 2015/08/17) */
The player is welcome to continue using the methods provided in-game to report, block, and mute players while our Terms of Service team actions accounts based on the reports submitted to them. With that, the player is welcome to contact our Customer Support should they have any further account or technical issues and we will be happy to assist.
Electronic Arts
Worldwide Customer Experience
Final Consumer Response /* (4200, 11, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
EA has done nothing to stop the harassment and stalking. Now there are players who are making death threats and threatening to burn my house down.
They also said they doing to call mine and my husbands employers and listed in lobby where we work!
Also threatened to break windows in our home and have given out my actual street address many times in lobby of the circus canasta room. The players have been reported by many people over the past few months and still have their memberships!All this has been documented and sent to EA through their reporting system with screenshots and they are failing at enforcing their so called TERMS OF SERVICE

Complaint: [redacted]I am rejecting this response because: This is not a solution at all. The company only says that they won't unban my account. I don't agree with that. I would like to get my account unbanned. Or it is also possible that they will only ban me on fifa 16 so I will be able to play fifa 17. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/22) */
We are investigating the issue and will address a solution in any future iterations should there be similar circumstances in the mode.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
The response from EA is completely unacceptable.
1- They have been investigating for 9 months since September 2014.
2- There is no need to wait for similar circumstances in the future, because every single game released has this problem. The problem doesn't happen sometimes but it's always there in every game.
Since this problem was brought to EA in September 2014, their response indicates no solution and lack of any interest from their part in solving this problem.
Final Business Response /* (4000, 9, 2015/06/29) */
We've provided the information available around this situation and have confirmed that our FIFA team is currently investigating it. Updates will be provided to our users when they become available, but we [redacted]'t have further details at this time.
Final Consumer Response /* (4200, 11, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no solution or even a reply that makes sense.

I also wanted to add that there is 36 pages of similar complaints of the game locking up. This proves the game obviously has a problem. They should take responsibility for their problem and issue refunds for defective products. A copy of the url with all the complaints is below.[redacted]

Initial Business Response /* (1000, 5, 2015/09/21) */
Greetings,
Many thanks for your report.
I was very sorry to hear of this players experience and do hope a resolution can soon be found.
I will now contact this player directly via email and take personal responsibility of this...

matter.
Thank you for your time and I look forward to a swift resolution.
Kind regards,
[redacted],
EA Worldwide Customer Experience.

Complaint: [redacted]I am rejecting this response because:
 
My apologies for what I have done. I am really regretful what I have done. I promise you people I learned a lesson. This was my first time using a mod in this game. I never did it in last 8 months from the day of buying FIFA 17.
I want to play this game very much and want to buy the FIFA 18 too. I promise I will never use any mod or patch or hack in any game. Just please Unlock my account. And I want to report this site.
https://letsfut.com/
This site has been promoted to me through my gmail address where they are taking money to provide you this kind of mod. And I am really regretful that I used one. But I thought it's safe and official as they promoted also I didnt have any idea that EA has such strict rules as many friends of mine in origin uses this program.
I really hope you people be merciful regarding this. If you check my history since my buying of FIFA 17 untill that week of first week of june I never used any hack program. Please consider this and be a little merciful to me, I promise I will never use any hack program like this in the game. And I didnt continue to use the program with my FIFA. I just played a whole weekend league using this program.
If you cannot give me my access back, then please consider and tell me. Is there any way for me to get a little discount on FIFA 18 so that I can PreOrder FIFA 18? and will I be able to play FIFA 18 online?
Sincerely,[redacted]

We regret that we cannot assist further through this channel, nor can we overturn the violation. If the player wishes to dispute the action taken they will need to contact the EA Terms of Service team directly.For more information on how to contact their team, please visit our article on EA Help:...

https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-acc...⇄ regards,Electronic ArtsWorldwide Customer Experience

[redacted]I am rejecting this response because: It's not the outcome I desired, and would like the complaint sent to EA's ToS team.Sincerely,[redacted]

We have discussed the matter with the customer. The issue has been addressed and we ensured they are able to get in contact with us in the future with any further concerns not concerning goodwill or compensation. Electronic Arts Worldwide Customer Experience

Complaint: [redacted]I am rejecting this response because:
 
EA offered no remedy. Moreover, their standard for evaluating a complaint is if their broken, bloated and larcenous game is functioning "normally."
my complaint is not that the game functions abnormally, but that it was designed with the intention to make as much money off the customer while providing as little substance as possible in what is a pattern of complete disregard for consumer expectations. This company has no concept of value.Sincerely,[redacted]

Hello [redacted],
 
A player should never be trading their coins from in game Madden Ultimate Team (MUT) for MUTHead coins. We do not own and are not affiliated with MUTHead. It’s practically purchasing coins. A player can purchase MUTHead coins and then trade them with a player to get MUT coins so it is a violation of the Terms of Service.

We encourage this player to report other users for using cheat programs by following the steps listed in the following FAQ: [redacted]Bug reports can be submitted via the [redacted] website and will go directly to the development team for investigation/resolution. If the player wishes to obtain a refund they will need to contact [redacted] to discuss their refund options in line with [redacted] refund policies.

Complaint: [redacted]I am rejecting this response because:
Electronic arts did not provide all the information about when and how that action was taken. I need detail information and exact time and report from EA about the accusation they have on me. They just say coin distribution in FUT 18, I do not know how and what made them believe that I did it. Therefore, I would like my account and Fut 18 team to be restored or detail information of investigation they did to accuse me  Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/03/04) */
To whom it concerns,
Thank you for bringing this to our attention.
Although we sympathize with this user's situation, account sales and purchases are against our Terms of Service. As a result we are not in a position to assist this...

player with their account query.
We will follow up with Christopher through our internal support tools directly to provide him with further information.
Regards,
[redacted]
Electronic Arts Customer Experience

To whom it concerns,
 
Thank you for bringing these concerns to our attention.
We will review the case and the contacts made through it and take corrective action where necessary.
We will also contact the customer directly to resolve any remaining concerns or...

issues.
 
Sincerely,
 
EA Help

Complaint: [redacted]I am rejecting this response because: I never got any responso about this matter from EASincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/30) */
Hello Revdex.com,
Thank you very much for bringing our customer concerns to our attention.
I have reached out to the customer to offer a call back to help address her issues.
Thank you,
EA Customer Service

Complaint: [redacted]I am rejecting this response because: while the company has made contact, they have yet to provide the missing content and compensation for lost prizes, rewards and so...

on.  They have not yet even provided a list of what I will receive and when.  Essentially, they have done nothing.
Sincerely,[redacted]