Electronic Arts, Inc.

Initial Business Response /* (1000, 5, 2016/01/13) */
Hi Revdex.com,
Thank you for sending this over, I will contact the customer and assist
Best Regards,
***
EA Customer Relations

We have reached out to the player and have resolved the issue they were reportingThe player has stated their issue is now resolved and we have made sure they are aware how to contact us in the future
EA Help

Complaint: ***I am rejecting this response because: I already tried to contact then this way and they never solve the Problem like thisSincerely,*** ***

Initial Business Response /* (1000, 5, 2015/12/18) */
Hi Revdex.com,
Thank you for sending this over
I will investigate and reach out to the customer to assist
Kind Regards,
*** W
EA Customer Relations

Initial Business Response /* (1000, 5, 2015/10/01) */
Hello,
Thank you for passing *** concerns of this customer to us
We have reached out directly to them yesterday via our internal support process to address their concerns, and are currently working towards a resolution of this case with
them
Regards
***
EA Customer Experience
Final Business Response /* (1000, 8, 2015/10/03) */
Hello
We have completed our investigation into this, and spoken with the customer concerning our findings
She is satisfied that the issue has been addressed to her satisfaction
Regards
***
EA Customer Experience

Hello,
We've followed up with this player regarding this complaint, and addressed their concerns and questionsIf any further assistance is needed in the future, they are welcome to contact us at help.ea.com.
Thank you again,
EA Help

To whom it concerns,
We have reached out to *** through our internal customer support tools and hope to resolve any outstanding issues Thank you for bringing this to our attention
Sincerely,
***
ELECTRONIC ARTS CUSTOMER EXPERIENCE

Complaint: ***I am rejecting this response because:
I HAVE ALREADY CONTACTED YOUR TERMS OF SERVICE WITH THE LINK PROVIDED AND HAVE ALWAYS GOT HE SAME RESPONSE FROM THEM SAYING THAT I WAS SANCTIONED CORRECTLY WITHOUT ANY PROOF
NO ONE HELPS ME WITH THE EMAIL ADRESS OUTLINED IN THE LINK.Sincerely,*** ***

To whom it concerns,
Thank you for bringing this matter to our attention
We have contacted the player directly through email and we will resolve this matter with him as quickly as possible
Sincerely,
EA Help

Initial Business Response /* (1000, 5, 2015/12/31) */
Hi there,
Thanks very much for sending this onto usI've reached out to *** to discuss his concerns further through our internal channels
Kind regards,
*** S
EA Customer Support

To whom it concerns,
Thank you for bringing this matter to our attention
I will get in contact with *** immediately to resolve this matter fully with her directly
My first email to *** will contain the following reference number to help verify it's authenticity (Reference:
***)
*** should review the subject and body of my email for this reference number to verify that she is speaking with a verified EA representative
With regard to the contacts she had received from illegitimate Pogo*** help providers
the following link contains further information regarding such contacts and we would highly recommend that the details provided in this post be reviewed to help prevent further contacts to non-EA/Pogo representation:
***
Sincerely,
***
EA Help

To whom it concerns,
Thank you for bringing this matter to our attention
In order to dispute an account sanction, the account owner should contact our Terms of Service team directly
To do this, they should either email the details of their dispute to ***, or follow
the steps outlined at the following link: ***
Thank you,
EA Help

Initial Business Response /* (1000, 5, 2015/11/23) */
To whom it may concern,
I am reaching out directly to this customer from our internal tools to assist with this issue
Kind regards
***, EA Customer Experience
Initial Consumer Rebuttal /* (3000, 7, 2015/11/27) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
they have done nothing to correct the issuethe account is still locked out with the same BS "one time" for the god knows how many th time
Final Business Response /* (4000, 9, 2015/12/03) */
To whom it may concern,
We have been in contact with ED and provided him details that we send 'one time passwords' to our customers as a security measure to better protect their account
I have also advised the customer to check whether they are using a VPN or Dynamic IP address which could be causing our system to require ED to receive the 'one time passwords' more often than normal
As such, we consider this case and issues addressed and closed
Kind regards
***, EA Customer Experience

Complaint: ***I am rejecting this response because:EA Fifa have treated me patheticallyThey have treated many Fifa users badlyAccounts have been banned wrongly and the team refuses to actually put effort into investigatingThe Same response is given for each ComplaintI personally have been hacked and they refuse to give my account back- accusing me of coin sellingMy Sources also tell me that EA do not bother to even investigate a certain caseThe Company is a disgrace- all they care about is money not customer satisfactionI want justice and want EA to give my account back.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/06/30) */
The customer has not responded back to us in regards to the matterWe have closed the case but if the customer is still having issues, they are welcomed to contact us back and we will be happy to assist
Alternatively, the customer is still
able to set up a callback through our Help Site without needing to log into the accountWhen they get to the screen where it asks you to log in, there is a link near the "Next" button that says "Trouble accessing your account?"They are able to select that which will have them enter their name and email address which will take them to the contact page with the contact options such as a Callback
Electronic Arts
Worldwide Customer Experience

Complaint: ***I am rejecting this response because:
You have given me zero reason for the account ban, zero warning and my PSN account cannot access any other EA titlesThis is insane, please review the account and tell me why I was banned and unban the account when you find I have done nothing wrong
*** *** ***

If the customer wishes to dispute the action taken on their account, they should contact our Terms of Service department directly with any information relevant to dispute the action by following the steps outlined here:
***

Initial Business Response /* (1000, 5, 2015/09/11) */
Hello Revdex.com,
Thank you very much for passing ** our customer concerns to us
I have now reached out to the customer via our internal tools to offer assistance for any issue they may be experiencing
Thank you
***,
EA Customer
Support
Final Business Response /* (1000, 8, 2015/09/14) */
Hello Revdex.com,
We have reached out to this customer to offer assistance with the issue they are facing however, we have had no response from the customer
If there is anything further we can do to assist the customer please do not hesitate to let us know
We will continue to reach out to the customer
Thank you
***,
EA Customer Service

We are still in contact with this player and continue to work with them on their concern. EA Help

I agree with the response from EA,I wait until a fix,but I want to analyze my problem carefully because I am not guilty of anythingis not possible to take banned account because I worked very hard and invested a lot of time to make a decent teami can not lose everything because of them,they do not distinguish between players fair and cheatersthey can check any in my account to convinceor my record of wins draws and defeats is not exactly good and my teams are not that expensiveThis proves that I never cheatedI would like if you can send them stuff that I said,for them to be convinced that I did not cheatThank you very much for your attention that you give me.
Please see attached