Electronic Arts, Inc.

To whom it may concern,
 
Many thanks for sending this players concerns over, I have reached out to the player to discuss the concerns raised. 
 
Warm regards, 
[redacted] – Executive & Customer Relations - EA Help

Initial Business Response /* (1000, 5, 2015/09/21) */
Greetings,
Many thanks for your report.
I was very sorry to hear of this players experience and do hope a resolution can soon be found.
I will now contact this player directly via email and take personal responsibility of this...

matter.
Thank you for your time and I look forward to a swift resolution.
Kind regards,
[redacted],
EA Worldwide Customer Experience.

Hi all, 
Thanks for following-up with me. 
Regrettably, for account security reasons; I cannot disclose any further information relating to this players account. As mentioned, our Terms of Service Team are dedicated to handling requests such as these, and they will be able to provide more information to the player. 
The Terms of Service Team can be contacted on the following address:
[redacted]
Warm regards, 
[redacted] – Executive & Customer Relations

Greetings,
 
Many thanks for your report. I was very sorry to hear of this players concern and do hope I might be able to assist.
 
Should the player have any pressing account security concerns they would like to raise with us, we suggest contacting the us by visiting help.ea.com and...

logging their report with the team. From there, they can request a live chat session or telephone call to discuss this matter further.
 
Thank you for your time and understanding in this matter.
 
Kind regards,
 
[redacted] – Customer Relations- EA Help.

Initial Business Response /* (1000, 5, 2016/03/04) */
To whom it concerns,
Thank you for bringing this to our attention.
Although we sympathize with this user's situation, account sales and purchases are against our Terms of Service. As a result we are not in a position to assist this...

player with their account query.
We will follow up with Christopher through our internal support tools directly to provide him with further information.
Regards,
[redacted]
Electronic Arts Customer Experience

We regret that we cannot assist further through this channel, nor can we overturn the violation. If the player wishes to dispute the action taken they will need to contact the EA Terms of Service team directly.For more information on how to contact their team, please visit our article on EA Help:...

https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-acc...⇄ regards,Electronic ArtsWorldwide Customer Experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/03/11) */
To whom it may concerns,
Many thanks for sending this over!
I have spoken with this customer directly and resolved the concerns raised, as such; we consider this matter resolved.
Warm regards,
[redacted]
EA Customer Relations World...

Wide Customer Experience

Complaint: [redacted]
I am rejecting this response because:I have already talked to the TOS team and they are claiming I did buy coins from a third party. This is a false statement and if my account is not unlocked, I wish a full refund. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/08/10) */
This claim has already been addressed in a prior complaint, please see Revdex.com CASE#: XXXXXXXX.
- EA Worldwide Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response...

from the business.)
I have filed many complaints through EA Customer Support about my issue and I should receive my players back. EA should not refer to other cases

To whom it may concern,Many thanks for sending this player's concerns to us. I have spoken with this customer who confirmed that her concerns have been addressed, as such; we consider this matter resolved. Warm regards, [redacted] – Executive & Customer Relations - EA Help

Initial Business Response /* (1000, 5, 2015/06/02) */
We will contact the customer to expedite the case and provide additional support options.
- EA Worldwide Customer Experience
Final Business Response /* (4000, 8, 2015/06/08) */
After contacting the player to gather some additional details...

regarding the issue he experienced, we were able to confirm the loss and have returned the content to his account. The player has confirmed he has received the content in-game and is now able to begin enjoying his game again. Thank you for bringing this matter to our attention!

Initial Business Response /* (1000, 7, 2016/02/15) */
Greetings,
Many thanks for your report.
I was very sorry to hear of this customer experience and do hope a resolution can soon be found.
We have already contacted this customer directly via email without reply. If possible, we recommend...

the customer checks their registered email address for our reply regarding this matter.
Thank you for your time and understanding in this issue.
Kind regards,
[redacted],
EA Customer Relations World Wide Customer Experience.
Initial Consumer Rebuttal /* (3000, 9, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have failed to make clear the odds of "winning," stating that it is simply a company secret. I find it troubling that a company offering a virtual product with no specified odds of receiving a "prize" when real currency is being used to gamble on receiving a worthwhile, virtual "prize." Again, mysef, along with other members/customers, feel deceived. The response received by electronics arts failed to provide any relevant information regarding the issue.
Final Business Response /* (4000, 12, 2016/02/22) */
To whom it concerns,
Thank you for bringing this matter to our attention.
We have been in direct contact with the customer and provided any and all information possible with reference to this matter.
We have invited him to contact us again should he have any further questions or issues and resolved his case from our side.
Sincerely,
EA Worldwide Customer Experience

Initial Business Response /* (1000, 5, 2016/01/27) */
To whom it concerns,
Thank you for bringing this matter to our attention.
We have made contact with the concerned customer and reached an agreeable resolution.
We now consider this matter resolved.
Sincerely,
[redacted] S.
EA...

Worldwide Customer Experience

Initial Business Response /* (1000, 5, 2015/09/17) */
Hello,
Thank you for passing [redacted] concerns of this customer to us.
We will reach out directly to them via our internal support process to address their concerns with them, and work towards a resolution of this case.
Regards
[redacted]
EA...

Customer Experience

As mentioned previously, we found the action to the account was done correctly and the customer was in violation of the Terms of Service.  Our Customer Support has neither the proper legal expertise nor authority; we are unable to provide any further assistance on this matter as the customer has informed us that his lawyer has been contacted. Issues of this nature must be sent to and reviewed by our legal department, and further communications of a legal matter should be handled directly by your legal counsel.
 Electronic Arts
Worldwide Customer Experience

We regret that we cannot assist further through this channel, nor can we overturn the violation. If the player wishes to dispute the action taken they will need to contact the EA Terms of Service team directly.For more information on how to contact their team, please visit our article on EA Help:...

[redacted]Best regards,Electronic ArtsWorldwide Customer Experience

Complaint: [redacted]I am rejecting this response because:
 If you see the attached documents I was reached out to by a representative of the business. However I am unable to respond to...

them in anyway because of their own systems. This is what caused me to submit this complaint in the first place, there is no way to get in contact with someone.Sincerely,[redacted]