Electronic Arts, Inc.

Greetings,
 
Many thanks for your report. I was very sorry to hear of this players concern and do hope I might be able to assist.
 
Should the player have any pressing account security concerns they would like to raise with us, we suggest contacting the us by visiting help.ea.com and...

logging their report with the team. From there, they can request a live chat session or telephone call to discuss this matter further.
 
Thank you for your time and understanding in this matter.
 
Kind regards,
 
[redacted] – Customer Relations- EA Help.

It is absolutely clear that the EA did not analyze anything, not even a reason for which they gave me account banned. why I struggled to get the account back if I knew that I cheated? There's nothing on my account to prove I cheated. my teams are not expensive, my record of wins draws and defeats is not extraordinary. the EA mock loyal customers, are so many people on the EA forums,on anwer EA,on reddit receiving account banned without reason. because sbc,the EA believe that if you sell a player silver or bronze with 10k means you cheat. I lost everything I worked for when he appeared this game. and this because of their. It is my latest game bought from EA  and definitely to convince my all friends to stop buying any game from them,how I was treated by them in this issue they do not deserve anything.

To whom it may concern,
 
Many thanks for sending this players concerns over, I have reached out to the player to discuss the concerns raised. 
 
Warm regards, 
[redacted] – Executive & Customer Relations - EA Help

Initial Business Response /* (1000, 5, 2016/02/26) */
Hello,
We have reached out to [redacted] through our internal channels to discuss this matter more with her.
We have advised [redacted] that we are monitoring the Pogo Chat Rooms to prevent these issues from happening, but that any detailed...

information she can provide about these incidents would help our team to appropriately investigate and track users who may be breaking the Terms of Service.
We encourage [redacted] to continue reporting these users as our Terms of Service team reviews every report of users who may be abusing the chat, tools, or harassing other players. As always, we will be unable to provide any detailed information about actions taken against these users as this would be against Data Protection laws.
Regarding a refund request, we have advised [redacted] that we would need to speak with her in more detail regarding this as refunds can be requested at any time, but eligibility depends on the type of account and subscription made.
As we have not heard back yet from [redacted] regarding the above, we do encourage her to contact help.ea.com in future if she has any queries.
Kind regards,
EA Customer Support

Initial Business Response /* (1000, 5, 2015/06/16) */
We will contact the customer and provide a solution for this issue.
- EA Worldwide Customer Experience
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The...

Company, EA Games, has responded and the issue has been resolved. Thanks to [redacted] C., EA Games Representative, for immediate response, and his efforts in resolving the problem. Thank you, also Revdex.com for your help in this matter.
C. [redacted]

Hi all, 
Thanks for following-up with me. 
Regrettably, for account security reasons; I cannot disclose any further information relating to this players account. As mentioned, our Terms of Service Team are dedicated to handling requests such as these, and they will be able to provide more information to the player. 
The Terms of Service Team can be contacted on the following address:
[redacted]
Warm regards, 
[redacted] – Executive & Customer Relations

Complaint: [redacted]I am rejecting this response because:
 If you see the attached documents I was reached out to by a representative of the business. However I am unable to respond to...

them in anyway because of their own systems. This is what caused me to submit this complaint in the first place, there is no way to get in contact with someone.Sincerely,[redacted]

To whom it may concern,Many thanks for sending this player's concerns to us. I have spoken with this customer who confirmed that her concerns have been addressed, as such; we consider this matter resolved. Warm regards, [redacted] – Executive & Customer Relations - EA Help

Initial Business Response /* (1000, 5, 2016/01/27) */
Greetings,
Many thanks for your report.
I was very sorry to hear of this customer experience and do hope a resolution can soon be found.
I will now contact this customer directly via email and take personal responsibility of this...

matter.
Thank you for your time and I look forward to a swift resolution.
Kind regards,
[redacted],
EA Customer Relations World Wide Customer Experience.
Final Business Response /* (4000, 8, 2016/02/05) */
We have discussed the matter with [redacted] and requested additional information from him to further investigate. We have not heard back from him at this time but should he still continue to have this issue, we welcome him to contact us back and we will be happy to investigate further.
Electronic Arts
Worldwide Customer Experience

Initial Business Response /* (1000, 10, 2015/08/04) */
Dear [redacted], Revdex.com,
Thank you for bringing this matter to our attention.
I have reached out to [redacted] via the email address attached to this Revdex.com case. If you could view my correspondence at your next convenience and reply with the requested...

information that would be much appreciated.
I look forward to hearing from you.
Regards,
[redacted]
EA Customer Experience
Initial Consumer Rebuttal /* (2000, 12, 2015/08/05) */
Thank you all for your assistance in this matter. Until I involved you (the Revdex.com) by filing a complaint, I had not received any response or assistance from EA/Origin/Bioware regarding my issue. After they received the complaint, I was contacted by [redacted] from EA Customer Service. He reactivated my account, assisted me with getting back online, and even reinstated my six month subscription. So again, thank you for your help. Consider my case resolved.

Initial Business Response /* (1000, 5, 2015/08/10) */
This claim has already been addressed in a prior complaint, please see Revdex.com CASE#: XXXXXXXX.
- EA Worldwide Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response...

from the business.)
I have filed many complaints through EA Customer Support about my issue and I should receive my players back. EA should not refer to other cases

Initial Business Response /* (1000, 5, 2016/02/05) */
Hello,
Thank you for sending this to us. We have completed the customers request, and reached out to them through our internal support to notify them that this is done.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have looked closely into the claims af a compromise on the account and show no signs of a compromise. The players appeal has been denied once again. We will not be able to further assist with this matter and are considering it closed. 
Electronic Arts Worldwide Customer Experience

Initial Business Response /* (1000, 5, 2015/06/02) */
We will contact the customer to expedite the case and provide additional support options.
- EA Worldwide Customer Experience
Final Business Response /* (4000, 8, 2015/06/08) */
After contacting the player to gather some additional details...

regarding the issue he experienced, we were able to confirm the loss and have returned the content to his account. The player has confirmed he has received the content in-game and is now able to begin enjoying his game again. Thank you for bringing this matter to our attention!

As mentioned previously, we found the action to the account was done correctly and the customer was in violation of the Terms of Service.  Our Customer Support has neither the proper legal expertise nor authority; we are unable to provide any further assistance on this matter as the customer has informed us that his lawyer has been contacted. Issues of this nature must be sent to and reviewed by our legal department, and further communications of a legal matter should be handled directly by your legal counsel.
 Electronic Arts
Worldwide Customer Experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:I have already talked to the TOS team and they are claiming I did buy coins from a third party. This is a false statement and if my account is not unlocked, I wish a full refund. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2016/02/15) */
Greetings,
Many thanks for your report.
I was very sorry to hear of this customer experience and do hope a resolution can soon be found.
We have already contacted this customer directly via email without reply. If possible, we recommend...

the customer checks their registered email address for our reply regarding this matter.
Thank you for your time and understanding in this issue.
Kind regards,
[redacted],
EA Customer Relations World Wide Customer Experience.
Initial Consumer Rebuttal /* (3000, 9, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have failed to make clear the odds of "winning," stating that it is simply a company secret. I find it troubling that a company offering a virtual product with no specified odds of receiving a "prize" when real currency is being used to gamble on receiving a worthwhile, virtual "prize." Again, mysef, along with other members/customers, feel deceived. The response received by electronics arts failed to provide any relevant information regarding the issue.
Final Business Response /* (4000, 12, 2016/02/22) */
To whom it concerns,
Thank you for bringing this matter to our attention.
We have been in direct contact with the customer and provided any and all information possible with reference to this matter.
We have invited him to contact us again should he have any further questions or issues and resolved his case from our side.
Sincerely,
EA Worldwide Customer Experience

Initial Business Response /* (1000, 5, 2016/03/11) */
To whom it may concerns,
Many thanks for sending this over!
I have spoken with this customer directly and resolved the concerns raised, as such; we consider this matter resolved.
Warm regards,
[redacted]
EA Customer Relations World...

Wide Customer Experience