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Electronic Arts Reviews (425)

We have discussed the matter with the player and the issue has been addressed We confirmed the customer is able to contact us should they have any issues in the future Electronic Arts Worldwide Customer Experience

We regret that we cannot assist further through this channel, nor can we overturn the violationIf the player wishes to dispute the action taken they will need to contact the EA Terms of Service team directly.For more information on how to contact their team, please visit our article on EA Help: [redacted] Best regards,Electronic ArtsWorldwide Customer Experience

Complaint: [redacted] I am rejecting this response because:They are still wrongly acausing me of coin selling which I wouldn't as iam a loyal person to the fifa franchiseI would like some proof of what they have accused me of and if they cannot because I have not been taking part in these malicious acts, I would like them to reinstate my account and give sufficient compensation.Sincerely, [redacted]

Hi all, Thanks for sending this players' concerns over.Given the sensitive nature of the concerns raised by this player, I suggest that they contact our Terms of Service Team directly as Customer Support are not in a position to assistMore information on how to contact our Terms of Service Team, can be found in the following article: [redacted] Thanks, [redacted]

We do not show any signs of the account being compromise during the time of the ToS violationEven if the account was compromised our terms of service states: "You are solely responsible for all activity on your Account Your Account may be terminated if someone else uses it to engage in activity that violates the Terms of Service or is otherwise improper or illegal You should not reveal your Account password to others." Unfortunately the ban on the account will be upheld and we will not be able to assist any further with this matter Electronic Arts Worldwide Customer Experience

Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ Hi Revdex.com, Thanks for bringing this issue to our attention, I will reach out to the user directly and work with him towards a suitable solution Kind regards, ***

To whom it concerns, Thank you for bringing this matter to our attention I have been in direct contact with this customer to discuss these concerns in detail Although I have not received any response, I hope that I have been able to resolve any remaining issues and we invite him to respond should he have any further concerns Thank you for your time, EA Help

Complaint: [redacted] I am rejecting this response because: I am in contact with a representative right now and he is not helpful at allI have provided him pictures that falsify the acquisitions and now he hasn't replied to me in four daysFurthermore I got a reply from EA saying the account will not be returned even though the acquisitions are false, this is unacceptable and I demand that the account be returned to it's previous standing immediately Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The club has yet to be moved to the requested gamertag.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The message you (the Revdex.com) forwarded from EA unfortunately did not answer any of the questions I have nor did it solve my problemI have already emailed the 'specialist' Terms of Service team at the email address [redacted] The reply I received stated that after another 'investigation', they had come to the conclusion that my account had broken one of the hundreds of rules included in their terms of serviceWhich rule that was they apparently still cannot tell meI find the treatment I have received from them extremely dishearteningAs someone who has played and hugely enjoyed the Ultimate Team feature of FIFA since it was introduced in 2009, I am deeply saddened to not only be banned from playing anymore, but also to be accused of cheating or breaking the ToSI would be very grateful if they you could again re-consider the decision to permanently suspend my account Kind regards, [redacted]

HelloThank you for sending this along to usWe have reached out to the customer directly through our own support channels to address this issue with them.Regards

To whom it concerns, We have reached out to [redacted] to help with this billing issue. We hope that we have improved his experience. Thank you for bringing this to our attention. Any further concerns, please do get in touch. Kind regards, EA CUSTOMER EXPERIENCE

We are in contact with this customer and have responded to the complaint.- EA Help

We will contact this customer and make sure their issue is being addressed - EA Worldwide Customer Experience

Complaint: [redacted] I am rejecting this response because: They still have not unbanned my account and not given me a reason to why it was bannedAlso the email team does not respond to me so I do not consider this matter closedSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Sincerely, It is unbeliveble, they ban me and write this: "After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User AgreementWe will also be unable to provide any details regarding our internal procedures." What does it mean "We will also be unable to provide any details "? It's illogical, they ask me I have sell coins, who buy it? EA Sports sure know it or "What players I sell for violeted User Agreement?" I need know NAME - COINS - AND ALL DETAILSIt's VERY ILLOGICAL, is same as the police came to you and arrest you.You don't know why, and try to ask them why you are arrestet, they answer you that they are unable to provide any details regarding our internal procedures.And the bad things in this story, as soon as Nazi, they not process you, they ban and stop play after you pay a lot of money[redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Hello Revdex.com, Thank you for sending this over I will investigate and reach out to the customer to assist [redacted] Regards, [redacted] W EA Customer Relations Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The person [redacted] is just telling me I have to waitI have been waiting days now with no access to the game which iv spent a lot of money onThey're investigating my account but won't give me a time frame which is unacceptableI'm the customer and I'm being treated like this Final Business Response / [redacted] (4000, 10, 2015/12/21) */ Hi Revdex.com, I have been in touch with the customer to advise on this situation The issue is currently effecting many players, the studio are actively working to resolve the issue as soon as possible The customer will be notified once the issue has been resolved Kind Regards, [redacted] W EA Customer Relations Final Consumer Response / [redacted] (4200, 12, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is totally unacceptable days now without access to the game mode which I playThe customer relations is not solving anything as he ***'t have the power to restore my accountThis matter needs to be looked into quickly as I'm running out of patience with ea I am the customer and this is how they are treating me all I get told is to be patient

Initial Business Response / [redacted] (1000, 5, 2015/05/25) */ Greetings, Thank you for your report! We were sorry to hear of this customers experience and hope a resolution can be found in the very near future I have just reached out to this customer directlyWe would like to encourage them to reply at their convenience so this matter can be addressed in a timely manner Thank you for your time and we look forward to assisting this customer in the very near future Kind regards, [redacted] , EA Worldwide Customer Experience

To whom it may concern,Many thanks for sending this players concerns to us I have reached out to this player and addressed the concerns raised, as such; we consider this matter resolved Thank you for your time and understanding in this matter.Warm regards, [redacted] – Executive & Customer Relations

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Thanks for the response! I'm sorry but there is NO solution in the proposal from SWTORI still disagree that Hard Mode flashpoints are doableSee: [redacted] and many othersThe HM queue system is broken and hardly doableEither fix the entire HM system, discontinue DVL requirement for these or at least grant the accolade title "Flashpoint Master" to people like me who have done the tactical rounds but not the impossible HMs Thanks!

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Description: AUTO RADIOS & STEREOS-SALES & REPAIR, AUTO RADIOS & STEREOS-WHOLESALE & MANUFACTURERS

Address: 590 W Central Ave #E, Brea, California, United States, 92821

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