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Electronic Arts Reviews (425)

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ Hi Revdex.com, Thank you for sending this over to use, I will investigate and assist the customer Best Regards, [redacted] W EA Customer Relations

I have a question regarding my complaint, I have the "warning" email from EA received on July about the TOS violation and the punishment in the form of a coin wipe on Fifa 16.After more than two months, buying a new game and playing legitimately, I have been banned without doing anything wrong or violating any TOSIn fact, when I realized someone got access to my account I contacted EA inmediately Should I attach a copy of their email or what should I do?:( Thank you

Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Thank you for bringing this to our attention, we will reach out to Mr [redacted] and work with him directly to address the situation Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ We have discussed the matter with the customerThe issue has been addressed and we ensured they are able to get in contact with us in the future with any further concerns Electronic Arts Worldwide Customer Experience

Thank you for this report We will investigate this matter and get in touch with ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: once again the matter is not resolved and I have no access to my account which I paid forMy account was compromised st the time the terms were broken and this was reported under the lost players and content policy Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have provided all identifiable information requested by EA and have emails stating they have located my conversations with EA customer service.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: while the company has made contact, they have yet to provide the missing content and compensation for lost prizes, rewards and so on They have not yet even provided a list of what I will receive and when Essentially, they have done nothing Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ To whom it concerns, We have reached out to [redacted] Liu about this ongoing concernWe hope to have a resolution on this soon and answer any outstanding concerns Thank you for bringing this to our attention Sincerely, [redacted] Electronic Arts Customer Experience Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate [redacted] 's timely reply, however, I didn't get any resolutionTeam of The Year is approaching and every FUT player knows how important it is: various happy hours, cheap cards, I have invested several hundred dollars at the beginning of the game and saved every single coin for this event, but now I am locked out, and I don't even know when I will get the resultI didn't do anything wrong, I didn't buy or sell coins or what so everIt is really not fair to not release any information on this lockout I understand you don't know when we'll get our accounts back and it is up to the studio peopleBut can you please find someone that do know? At least give me an estimate: a week? A month? Thanks ***

To whom it may concerns,Many thanks for sending this customer's concerns over to us! As mentioned to this customer, the reason that EA cannot refund this product is that it was not purchased through EA directly, and we have no visibility over the transactionTherefore, we have no possibility to reverse the transactionThe customer has been provided our Warranty Policy for his reference.The customer has been provided with additional troubleshooting and I am currently awaiting a reply.Warm regards, [redacted] EA Customer Relations World Wide Customer Experience

Complaint: [redacted] I am rejecting this response because: I never got any responso about this matter from EASincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Hello, Thank you for passing [redacted] concerns of this customer along to us We will reach out directly to them via our internal support process to address their concerns with them, and work towards a resolution of this case Regards [redacted] EA Customer Experience Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Club Pogo is still allowing the same disruption to continue, I would like a refund on the times that I was unable to access and use the functions of Club Pogo that I pay for Final Consumer Response / [redacted] (2000, 10, 2015/12/10) */ The problem has been resolved, you can now close the case and thank you Club Pogo

Revdex.com: they called me personally and told me the problem was fixed, however it still has not been fixed At this point I give up!I have reviewed the response made by the business in reference.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: they simply sent me an email detailing the issue that I am already aware and made no attempt to compensate me as per my requestSincerely, [redacted]

My Case ID is: [redacted] I am very sorry, in my email I gave too little information about the account data Origin ID: [redacted] FUT PC Game Email account: [redacted] It cost me about $ usd Please help to unlock your account Regards [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)I tried the advised troubleshooting that EA providedIt did not workEA ignored the majority of concerns that I provided and did not support their productThe customer service agent is not being honest when stating she is awaiting a replyThe reply is addressed below: [redacted] :I have tried what [redacted] suggestedIt did not workPlease address the concerns outlined in the Revdex.com complaint before continuing***> Date: Wed, Apr 09:38:+0000> From: [redacted] [email protected]> To: [redacted] > Subject: RE: FW: Regarding your Madden Concerns ref:_00DE0IO80._500E0V4PWO:ref > > Hi ***,> > [redacted] here, I hope this email finds you well.> > I was wondering if you had a chance to review my colleagues ***'s email sent to you on March 29th?> > As mentioned in her email, try forcing a new save file into the system, and then try to reload your old saveIn order for the game for force a new save onto the system, go into the Connected Franchise>League>Setting>Change some of the options in either League Setting or Sliders>Then go to Save>Make a new save fileOnce this is done go back, and try to load the new save file you made> > You should be able to go back then again to reload your old save file, to see if this alleviates the corruptionIf not, we would suggest starting a new Franchise mode on your account and, to prevent the file corrupting in future, you should create multiple save files to assure that you can reload an old save in case the issue crops up again> > Warm regards,> > [redacted] > EA Customer Relations World Wide Customer Experience

To whom it concerns, Thank you again for your update. We have been in an ongoing dialogue with [redacted] to clarify the details around the transaction in question. Our logs indicate that all transactions have been fulfilled and we cannot find any issues here thus far. We have provided these details to [redacted] and have invited him to respond to us should he have any further concerns. Thank you for your time, EA Help

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

We have reached out to the customer but have not heard back at this time Should the issue still be occurring, we welcome them to contact us back and we will be happy to assist Electronic Arts EA Help

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Description: AUTO RADIOS & STEREOS-SALES & REPAIR, AUTO RADIOS & STEREOS-WHOLESALE & MANUFACTURERS

Address: 590 W Central Ave #E, Brea, California, United States, 92821

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