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Electronic Arts Reviews (425)

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ We've reached out to this player to further discuss this matterThe date of the refund and the date of the charges in question are exactly days from the refund being processed, which may indicate it was a credit versus a chargeWe have requested the player contact his bank to confirm this information

Complaint: [redacted] I am rejecting this response because: They did not give me what I asked for to resolve the issue Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: after being treated in a poor and unprofessional manner in various back and forth emails with an individual who would during the entire time of our correspondence only say his name was [redacted] and his supposedly tile is that of Executive & Public Relations nor would he provide me a telephone number so we could solve this matter via a telephone conversation quickly rather the process had to be draggged out over two weeksDuring said, correspondence this representative on several accounts me snide remarks regarding my emails that I had sent to him in my efforts to explain in great detail everything that had occurred (which were several issues) he would make it a point to say things like "thank you for your lengthily email, I'll try to read it all" in other emails he would attempt to use words that would imply he felt I was a person of limitled vocabulary and that my level of intelligence was beneath that if hisI can see now why I was treated by the frontline employees in the manner as I was because it would seem that the problem starts with management and flows down to them One can only hope that the true executives of EA feel this way and that this person [redacted] is simply within middle management The offer he said that had to come from his superiors was one of items within the game that had a less than $value which would imply that EA cares not for the vast amount of individuals who as their customers spend large sums of really money on digital currency which in fact has no true value To say, I am offended is beyond words I had in an effort to resolve this situation let his snide remarks go so that this could be put behind us but now that the end of the process has occurred it's time to speak plain and clear I had suggested a compensation package that by the industry standard level from other companies such as this was extremely fair not in any way could it be considered extreme or shall we say "over the top" but rather was insulted with a offer that shows the true and hard reality of The atmosphere that exist within the company regarding how the customer is perceived from EA's point of view, that of being take me or subservient to their needs and one in which not to give a damn about in my response letter to this ***, I said all of this in addition I stated that I would be sending copies of all of our correspondence to various high ranking executives within EA such as CEO [redacted] while also sending copies to [redacted] of LucusFilms as this is a game in which the story is about the Star Wars Franschise Its my hope that either Mr [redacted] or or their Disney Executives would not want loyal Star War fans to be treated by a company they have given the rights to do such a game Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ Greetings, Many thanks for your report I was very sorry to hear of [redacted] experience and do hope a resolution can soon be found I will now contact this customer directly via email and take personal responsibility of this matter Thank you for your time and I look forward to a swift resolution Kind regards, [redacted] , EA Customer Relations World Wide Customer Experience Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by EA Customer relationA person that I spoke to was very helpful and did his best to resolve my caseAfter about a week and sending back and forth some emailsI informed that I could not access my old account anymore due to an issue which the EA stusio is aware and still working onBut I was granted to a new account all of the money that I spent I also recievd some extra content due to inconvinienceTherefore, I accept the response from the EA and would like to close this case

Thank you for sending this along to us, and my apologies for the delay in responding We reached out to the customer after the case was raised and have been working with them sinceWe have provided the customer the content they were initially trying to obtain in game, as well as additional for their experience, and believe this matter is now resolved

We have reached out to the customer to gather additional information and provide troubleshooting but have not heard back at this time Should the continue to experience issues, we request they respond back to our emails and we will be happy to investigate further Electronic Arts Worldwide Customer Experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have resloved the matter with Sony directly.Sincerely, [redacted]

We are in contact with this customer and providing appropriate assistance - EA Help

Complaint: [redacted] I am rejecting this response because:that is a computer generated responseThey will not speak to me, nor explain to me exactly what I didI have spent over 10,000$ in months And they will not even speak with me I would like to receive my money back for thisEvery time I speak with someone hey tell me they can't assist me and they toward me to someone else via emailSincerely, [redacted]

To whom it concerns, Thank you for bringing this matter to our attention I have reviewed the account in question and I can confirm that no contact has been received from this player since August of last year Should the customer require assistance with a connection issue, he should contact us through our help website at [redacted] and we would be very pleased to assist Sincerely, EA Help

We will not issue any compensation for this players feedbackOur previous answer still stands and we will not discuss this matter any further with this playerIf they have any further questions or concerns they are welcome to contact our support at http://help.ea.com EA Help

Complaint: [redacted] I am rejecting this response because: did not address the complaint Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ To whom it may concern, I have reached out to this customer and will be communicating with him directly to discus the concerns raised [redacted] Electronic Arts Customer Experience

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ We have discussed the matter with the customer and we are looking to get it addressed while confirming the player is able to get in touch with us if they have any questions Electronic Arts Worldwide Customer Experience Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe that the representative that contacted me was dealing with me in good faithThe truth of the matter is that the initial problem was dealt with was handled somewhatThe problems with games not playing or loading except for the game slingo ricochet that still doesn't loadThe problem with the companies customer support that was the main reason for the filing of the complaint has NOT been addressedEven though I understand the complexities of software issues and the interactions with other programs is frustrating to say the least, what is more frustrating when an advisor (customer service) keeps sending you to a different person (handing off) to soothe the customer is poor customer supportThis is what the complaint is about Final Business Response / [redacted] (4000, 9, 2015/07/28) */ The concern with the case handling has been addressed and we welcome the player to contact us again should he have any further questions or concerns Electronic Arts Worldwide Customer Experience Final Consumer Response / [redacted] (2000, 11, 2015/07/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Mr [redacted] has handled this complaint professionallyI truly believe that he means well and has a desire to solve customer complaintsHe is although just a cog in a giant machineWhile I was attempting to solve another game issue I took note of numerous other complaints such as the one I filed Will the site fix it's game issues, I ***'t knowHas Mr [redacted] addressed the customer service issues, I ***'t knowHas the issues of customer service been fixed, I honestly doubt it In conclusion I am willing to give Mr [redacted] the benefit of the doubt and say that he was able to fix the customer service issues A side note thank you Revdex.com for addressing these issues for me I found your dealings of the matter professionally handledKEEP UP THE GREAT WORK YOU DO

We reached out to the customer and provided him the troubleshooting that would assist getting his content back We do not have access or decision over content on the Microsoft Store as that is where he purchased and downloaded his product and informed him to check with Microsoft on how to regain his purchased content from them Though the customer did not respond back to us, he is welcome to contact us at help.ea.com should he have any further questions or future issues Electronic Arts Worldwide Customer Experience

Complaint: [redacted] I am rejecting this response because: I have told you multiple times about the incidentMy account was logged into from California, I am based in the UKThis was done without my consent and they transferred coins on that occasionIt's deeply upsetting, that as a long time player of FIFA (since FIFA 94) you are treating me as some form of criminalI understand your TOS and wouldn't break them just really want my account back Sincerely, [redacted]

If the customer wishes to dispute the action taken on their account, they should contact our Terms of Service department directly with any information relevant to dispute the action by following the steps outlined here: [redacted] This is the only means to have this particular matter resolvedThank you for your time and understanding in this matter

Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ This claim has already been addressed in a prior complaint, please see Revdex.com CASE#: XXXXXXXX - EA Worldwide Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have filed many complaints through EA Customer Support about my issue and I should receive my players backEA should not refer to other cases

Initial Business Response / [redacted] (1000, 7, 2015/12/16) */ Dear [redacted] , Revdex.com, Thank you for bringing this matter to our attention I have reached out directly to [redacted] regarding this matter and would encourage him to view my correspondence at his next convenience Kind regards, [redacted] EA Customer Experience Initial Consumer Rebuttal / [redacted] (2540, 9, 2015/12/16) */ My account email is [redacted] @ecfs.org Final Consumer Response / [redacted] (4200, 13, 2015/12/17) */ They said they have no knew information for me Final Business Response / [redacted] (2600, 11, 2015/12/17) */ Dear [redacted] , Revdex.com, I have reached out directly to [redacted] with details regarding the issue he is experiencing Unfortunately at this time I'm not able to elaborate further and would encourage [redacted] to keep an eye on there inbox for any updates Regards, [redacted] EA Customer Experience

To whom it concerns, Thank you again for responding As previously advised, the Terms of Service team are the only team that can investigate, review and discuss an account sanction If you wish to dispute this matter further, the only means to do so would be to follow the steps provided in our previous response These steps can be reviewed here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-acc... Sincerely, EA Help

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Description: AUTO RADIOS & STEREOS-SALES & REPAIR, AUTO RADIOS & STEREOS-WHOLESALE & MANUFACTURERS

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