Initial Business Response /* *** ** *** */
The consumer needs to provide proper information for our reviewPlease provide Business name, Merchant ID number and business phone number
Thank you
Initial Consumer Rebuttal /* *** ** *** */
(The consumer indicated he/she
DID NOT accept the response from the business.)
business name is Bodyz USA Gym in Flint, MI, associated phone numbers: XXX-XXX-XXXX, XXX-XXX-XXXX, XXX-XXX-XXXXBusiness owners Shannon and *** ***I can provide merchant # if needed but not going to post for public to see on website
Final Business Response /* *** ** *** */
EPS does require a day notification to cancel servicesEPS will have this account cancelled For the May dateKeep in mind that the fees for the month of May will be debited in June If there are any questions please feel free to contact me direct at the information providedThank you
Unfortunately, It is regulations that we can only speak to the individuals listed on the applicationRevdex.com: Please take not that this complaint is not coming from the actual business owner, and all communication must be direct with the business owner, and a representative of the businessWe do not have this persons information anywhere on the application. Thank you in advance
The billing that the merchant was refunded for was an annual fee, and as stated is an automated feeThe account have been cancelled and confirmed by our Client Services Manager
Initial Business Response /* (1000, 4, 2015/04/09) */
Unfortunately, the merchant never provided a business name, phone number or Merchant ID numberNothing populates when entering the information the merchant did provideto further review, EPS requests that the merchant provide the business
name, phone number & Merchant ID number
Thank you
Initial Consumer Rebuttal /* (3000, 10, 2015/04/20) */
From: ***@verizon.net (mailto:***@verizon.net)
Sent: Monday, April 20, XXXX X:XX AM
To: Sean Doyle
Subject: Re: Re: Complaint Case XXXXXXXX
Good Morning Sean:
Attached you will find copies of my husbands bank statements showing where EPS had withdrawn money, along with an email from one of their employees stating he attached a cancellation letter to cancel the account which we filled out and sent right back to themI have also attached a copy of an email that I sent to them back in December requesting that they close this account
If you have any further questions either email me or call me directly at XXX-XXX-XXXX
Thanking you in advance for all of your help
Sincerely,
*** ***
Final Business Response /* (4000, 18, 2015/05/13) */
A response was sent to Sean at the Revdex.com- images are not legible, also other information was provided
Final Consumer Response /* (4200, 20, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After further review of what EPS had to offer, there are many discrepancies in their account and minefirst ck and drivers license issued as proof to only ck the credit report as stated earlier in complaint and it we agreed then all paper work would be in so there again not agreeing with fact that it is a contractEPS stated they left voicemail's on 9/couldn't phone doesn't have voice mail more the other way around where I left numerous messages for *** and *** to not have them returned.Also if they left messages why did they state prior they didn't have number or name of merchant.Also stated EPS was buying out old contract *** was told NO due to fact going to cost my husband for old contract plus pay EPS so he was paying double as I stated previously
EPS stated they talked with ***, this only occurred when *** called demanding his machine back again as stated previouslyEPS stated they got their machine back a month later but it was due to the fact they had advised they were sending tracking number which they never did until then, upon receiving the email with tracking number the equiptment was returned the same day and Blake was advised and informed me a credit would be issued, (again stated previously)EPS then goes on to state they didn't receive the cancellation letter until 11/again not true, it took me until 11/to finally have *** email me the form, which again was scanned and emailed back the same day (11/7) and advised again by *** upon receiving this cancellation letter the account would be creditedEPS states that they did not received notification of a stop payment until 1/12/when the stop payment was put into effect 12/19/by our bankThis stop payment was put on after NUMEROUS ATTEMPTS to reach *** or *** and not having anyone return my phone callsIf anyone here has left messages and not had calls returned it would be me, which I have documentation of how many times I have called this company only to not have anyone of importance or who was suppose to be in charge of this account answer me, until they weren't getting their money anymoreAgain as stated EPS claims they never had certain information about the company but when it came time to take out money or send to a collection agency as they did in February they knew exactly how to get a hold of my husband
Complaint Response Date bumped because: Holiday
I have been in review of the complaintWe do not have a *** at our officesI have also attempted to look up the account based on the information provided, name, Business name, phone number, but that brings up no account in our systemTo move forward with the review, please provide the
merchant ID number associated with the account in question Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11441516, and find that this resolution is satisfactory to me
Please make note that I will be sitting with *** ***, General Manager who signed the EPS contract and *** ***, Owner of the dealership and they will be filing another complaint. I would really like to know what would have happened if *** *** was no longer employed at our dealership would the EPS contract go on forever?
Sincerely,
*** ***
The agreement was signed and there was no amendment to the agreementThe term is and has always been what was stated previouslyNo One ever stated the merchant needed to provide month notice to cancelPlease read my previous responseI do not think that holding someone to an agreement they signed is bad business, just going by the agreement signed
Complaint: ***
I am forwarding the following information requested.the original account name was ** *** *** *** *** was our original representativeour merchant id number was ***could you please forward to the businessthanks
*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm happy to provide our last month (and many more) processing statement(s) from our previous vendor to demonstrate our previous comprehensive rate paid inclusive of all feesIn fact, we offered to send these over prior to sign up but was told there was no need by *** *** Please provide the address they should be sent to and they will be sent immediately
The account would not have been placed into collections, However, the merchant decided to place a stop payment on fees owed to EPSWhen doing this they did not contact EPS stating they were placing a stop payment on fees dueThe is due, as it is a fee agreed to on the agreement term
The agreement signed by Mr*** on 09/15/was a year agreement which auto renews for an additional year terms if the merchant does not notify EPS of its intentions to cancel (in writing) the service at least days prior to the end of the contract term then in effectThe terms and wording
of this can be found in the acceptance (above Mr*** signature) on page of the merchant processing agreement, and in section Under terms termination and terminated merchant file which was initialed by the merchant as received. EPS did charge the merchant account for October fees, as the merhcant is in contract with EPS until September The merchant can buy out the remainder of the agreement in the amount of $if they chose to do so, *** will need to contact our customer service to complete this process
In March 2012, the merchant signed a year agreement for merchant services with EPS through an agent/ISO office based in ArizonaOur corporate office enters the information in the system based on the information provided and signed into by the merchantThe merchant did sign the agreement stating
he received and read the terms and conditions of the agreement (page under Personal Guarantee/AcceptanceThe merchant was placed into collections on November for the amount of $538.50, the remaining terms of the agreement signed into
The merchant did send over a cancellation letter on 08/2/The merchant was advised that the account was set to close in April per the agreement signed or the merchant could pay the $bout out of the agreement, this was on 08/03/On 09/01/EPS attempted to withdraw fees for the month of August in the amount of $We received notice that the merchant placed a STOP PAYMENT on the fees due to EPSOn 09/19/EPS Placed the merchant into collections due to the STOP PAYMENT they placed on our fees that were owed in addition to the amount quoted for the early buyout of the agreement that was signed by *** ***Merchants are Charged an annual PCI DSS Compliance fee and and Annual processing fee of 99.50, which are both under Pricing Schedule A on the front of the agreement, above where *** signed timesThe year agreement is also outlined in places, under section of the terms and on the front of the agreement right above where *** Pint signed In bold a printWhen the merchant signs for services we also send a welcome package which includes a copy of the agreement signed and the merchant can also find the agreement on our website, this is a searchable format and allows the merchant to zoom in as needed
Complaint: ***
I am rejecting this response because:1) The contract was obtained by fraud by the rep *** *** Prior to the contract being signed I asked *** whether the items that we had negotiated over several days had been handled, he said yes I signed based on this verbal agreement After the contract was signed I was not able to contact *** and promptly called both EPS in Colorado and Northern Leasing to cancel the contract, both declined If *** *** is still working with an EPS affiliate in Arizona, why was I denied phone access to him immediately after the contract was signed and I found out that his promises were not being kept.2) The services provided by the company were not up to the standard stated by their reprersentative, *** *** I was told that when items were batched in they would be paid in hrs I have waited over hrs.3) I have returned the Credit Card Machine to Northern Leasing, have no way of using their services any more 4) They have tried to create a lifelong contract with me, I believe the original contract was for years for which I received no information within the day period that the contract was going to be auto extended or instructions to cancel They are no longer providing any services to my company and I won't pay for future services that aren't delivered They essentially are trying to create a situation where the contract is not cancellable Last month I paid a lease payment on extremely obsolete equipment of $ Today's cost would be $through Northern Bottom Line is that they LIED to get the contract and have refused to allow me to cancel, even beforer ANY services were provided On their web site they advertise 'Honesty', they have been operating by FRAUD in setting up contracts and then denying the ability to cancel the contract.The Equipment to process credit cards was returned to Northern Leasing, should arrive UPSP Priority Mail today
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:EPS does not respond to any allegations or provide any proof to dispute my
complaint. This company EPS electronic processing System is a fraud and has never provided my business with any service. CONSUMERS BEWARE OF PROVIDING ANYONE WITH YOUR CHECKING INFORMATION and please read my full complaint. Why will EPS not offer proof of what they feel are valid charges. When only one person answers the phone and transfers to a person identified as Amy will not give a last name as management who won't give any cooperation other than saying try and get your money money back and hangs up the phone. I have had to put stop payments on the account as once we caught it and put a stop payment they changed the name slightly and again tried to withdraw from the business account fraudulently! Why after closing within a day rescind allowance time in and never charging my checking account did they all the sudden begin charging my Company in 2015??? Why does EPS not offer any explanation for these charges or proof? Why are there no managers with titles that can be spoken or written to by consumers
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: 1. EPS was no longer able to consistently provide the service that I originally signed for as my credit card processor. When we started having the issues stated prior, starting back in March of we explained to EPS that we would have no choice but to cancel our services since they were no longer able to provide us with the original services we signed up for. There were times we couldn't process credit cards or when we did we had multiple customers double charged and they could not correct it or give us a time for when this would be corrected for the customer. Keep in mind the only reason that I wanted to cancel after approxyears of doing business with them was because we had to. Per previous response from EPS to the Revdex.com stated that they only show a double charge of two customers in April for a charges in the amount of and 26.71. That is still one too many as far as I'm concerned. Our May Statements were deducted 05/13/16 as well as on 05/18/16. The figures and dates do not add up. This was never corrected resulting in loss of business. We still have never found out till this day why were deducted those amounts on those dates 2. The original application consisted of two pages which I have provided. Per EPS response to the Revdex.com there was no amendment to the agreement. EPS cannot provide any documentation or agreement that I signed or initialed other than the two page application showing that I was required or made aware that I needed to give days prior notice to the original application for services signed in October in order to cancel services or I would be required to pay a "buy out" in the amount of 420.00 (mosx35). 3. Per the previous response from EPS to the Revdex.com. If there is no addendum or other agreements and they didn't tell us that we had to wait months for any chargeback to cancelWhy are we not able to cancel our services until next year October 2017 and continue to be billed monthly fees of 47.95. If we were not told that we had to wait the mosto cancel for any chargebacks why did we continue to pay the monthly fees of 47.95+ for services we could not use and did not use and then when we went to cancel are told that all of the sudden I had to give them notice to cancel before the account auto renews prior to October 2016. I was also charged an additional after they received my written consent asking them to cancel services. I have no invoice for this and it does not show on any statements. If my account was sent to auto renew in Oct then why was I charged this fee after my request to cancel and before my account actually auto renewed? 4. Per my last phone conversation with ***. He explained that they were going to possibly refund our money for the past several months and allow us to cancel our account for services that we have not been able to use as of June 1, however he explained that because we filed a complaint with the Revdex.com they were not going to help us further and that you always rule in their favor. I am so disappointed with EPS after having such a long business relationship with them. Over the years I was hounded to switch companies hundred of times and never did. I even referred many people to them over the years. It wasn't until we started having issues with our services that I realized how bad their customer service is and how unwilling they are to help you to resolve issues which is bad business.
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/07/29) */
EPS had cancelled the account for processing services as of July No further charges will be placed
Initial Consumer Rebuttal /* (3000, 9, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I want to know that we are totally free of this contract including the credit card machine with no charges and if we are would you like your credit card machine returned
Final Business Response /* (4000, 25, 2015/11/11) */
I am not sure what is going on hereThe merchant had requested from our customer service to return the equipment to the business on 10/07/Our records show that the terminal was sent back using FedEx tracking number XXXXXXXXXXXXwhich was delivered and signed for on 10/13/@ 3:05pm by ***
Final Consumer Response /* (4200, 27, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 8/14/you had stated that for the lease to be fully cancelled, I needed to return the terminal to youI had returned the terminal to you in August I assumed that my contract was fully cancelledI was and am still receiving monthly fees from *** *** for the lease agreementWhen I called EPS about my terminal the lady I had spoke to stated that the terminal was thereI requested she send it back to me until this matter was resolvedEPS did not send the terminal back to *** *** I was told by FIrst Data that we could not cancel the leaseI feel EPS is responsible to cancel and pay off that contract due to advertisement
Complaint: ***
I am rejecting this response because: Again, you are not answering my question........If you DID NOT ACCEPT our cancellation/contract termination request then why would you have stopped the monthly fees on July 2013? Let me make something else clear also......I might be the General Manager of this dealership and I do have authority to sign contracts on the behalf of the dealership BUT *** *** is the President and Owner of this dealership so to not have allowed his signature on a cancellation/contract termination letter is absurd and *** *** is the Controller and Chief Financial Officer of all of our dealerships and absolutely has the authority to discuss and take care of any issues for the betterment of our dealerships. Let me ask this question..........what would have happened if I retired, quit, was terminated or died are you telling me that this contract would never be cancelled?
Sincerely,
*** ***
The merchant specifically stated she had spoke to her bank about disputing charges from Electronic Payment Systems. If EPS refunded the merchant ( which the merchant has not sent in any proof of these charges to validate the complaint) and the bank reversed these charges, the merchant would then receive the funds twice. If the merchant is wanting EPS to review for a refund we need to receive documents of all charges as well as a notice from the bank stating they are not being disputed.
Initial Business Response /* (1000, 4, 2015/09/22) */
EPS just received notification of this today 09/21/2015 when we were provided with the updated system. EPS Shows this account has been cancelled for nearly 2 years, with no billings. We would be happy to address this issue if the merchant can...
provide specific detail to the charge. Thank
Initial Consumer Rebuttal /* (3000, 6, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This complaint was entered over 2 years ago. Pull up the files & it will CLEARLY show we cancel & were continued to be charged.
Final Business Response /* (4000, 8, 2015/10/12) */
The consumers information provided is very brief. I am not sure about charges as I can see the account has been cancelled since October 2013 (over 2 years ago) I do not see any charges since that time on the account. We would like to review further, however, need more detail that the merchant has provided.
Initial Business Response /* *** ** *** */
The consumer needs to provide proper information for our reviewPlease provide Business name, Merchant ID number and business phone number
Thank you
Initial Consumer Rebuttal /* *** ** *** */
(The consumer indicated he/she
DID NOT accept the response from the business.)
business name is Bodyz USA Gym in Flint, MI, associated phone numbers: XXX-XXX-XXXX, XXX-XXX-XXXX, XXX-XXX-XXXXBusiness owners Shannon and *** ***I can provide merchant # if needed but not going to post for public to see on website
Final Business Response /* *** ** *** */
EPS does require a day notification to cancel servicesEPS will have this account cancelled For the May dateKeep in mind that the fees for the month of May will be debited in June If there are any questions please feel free to contact me direct at the information providedThank you
Unfortunately, It is regulations that we can only speak to the individuals listed on the applicationRevdex.com: Please take not that this complaint is not coming from the actual business owner, and all communication must be direct with the business owner, and a representative of the businessWe do not have this persons information anywhere on the application. Thank you in advance
The billing that the merchant was refunded for was an annual fee, and as stated is an automated feeThe account have been cancelled and confirmed by our Client Services Manager
Initial Business Response /* (1000, 4, 2015/04/09) */
Unfortunately, the merchant never provided a business name, phone number or Merchant ID numberNothing populates when entering the information the merchant did provideto further review, EPS requests that the merchant provide the business
name, phone number & Merchant ID number
Thank you
Initial Consumer Rebuttal /* (3000, 10, 2015/04/20) */
From: ***@verizon.net (mailto:***@verizon.net)
Sent: Monday, April 20, XXXX X:XX AM
To: Sean Doyle
Subject: Re: Re: Complaint Case XXXXXXXX
Good Morning Sean:
Attached you will find copies of my husbands bank statements showing where EPS had withdrawn money, along with an email from one of their employees stating he attached a cancellation letter to cancel the account which we filled out and sent right back to themI have also attached a copy of an email that I sent to them back in December requesting that they close this account
If you have any further questions either email me or call me directly at XXX-XXX-XXXX
Thanking you in advance for all of your help
Sincerely,
*** ***
Final Business Response /* (4000, 18, 2015/05/13) */
A response was sent to Sean at the Revdex.com- images are not legible, also other information was provided
Final Consumer Response /* (4200, 20, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After further review of what EPS had to offer, there are many discrepancies in their account and minefirst ck and drivers license issued as proof to only ck the credit report as stated earlier in complaint and it we agreed then all paper work would be in so there again not agreeing with fact that it is a contractEPS stated they left voicemail's on 9/couldn't phone doesn't have voice mail more the other way around where I left numerous messages for *** and *** to not have them returned.Also if they left messages why did they state prior they didn't have number or name of merchant.Also stated EPS was buying out old contract *** was told NO due to fact going to cost my husband for old contract plus pay EPS so he was paying double as I stated previously
EPS stated they talked with ***, this only occurred when *** called demanding his machine back again as stated previouslyEPS stated they got their machine back a month later but it was due to the fact they had advised they were sending tracking number which they never did until then, upon receiving the email with tracking number the equiptment was returned the same day and Blake was advised and informed me a credit would be issued, (again stated previously)EPS then goes on to state they didn't receive the cancellation letter until 11/again not true, it took me until 11/to finally have *** email me the form, which again was scanned and emailed back the same day (11/7) and advised again by *** upon receiving this cancellation letter the account would be creditedEPS states that they did not received notification of a stop payment until 1/12/when the stop payment was put into effect 12/19/by our bankThis stop payment was put on after NUMEROUS ATTEMPTS to reach *** or *** and not having anyone return my phone callsIf anyone here has left messages and not had calls returned it would be me, which I have documentation of how many times I have called this company only to not have anyone of importance or who was suppose to be in charge of this account answer me, until they weren't getting their money anymoreAgain as stated EPS claims they never had certain information about the company but when it came time to take out money or send to a collection agency as they did in February they knew exactly how to get a hold of my husband
Complaint Response Date bumped because: Holiday
I have been in review of the complaintWe do not have a *** at our officesI have also attempted to look up the account based on the information provided, name, Business name, phone number, but that brings up no account in our systemTo move forward with the review, please provide the
merchant ID number associated with the account in question Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11441516, and find that this resolution is satisfactory to me
Please make note that I will be sitting with *** ***, General Manager who signed the EPS contract and *** ***, Owner of the dealership and they will be filing another complaint. I would really like to know what would have happened if *** *** was no longer employed at our dealership would the EPS contract go on forever?
Sincerely,
*** ***
The agreement was signed and there was no amendment to the agreementThe term is and has always been what was stated previouslyNo One ever stated the merchant needed to provide month notice to cancelPlease read my previous responseI do not think that holding someone to an agreement they signed is bad business, just going by the agreement signed
Complaint: ***
I am forwarding the following information requested.the original account name was ** *** *** *** *** was our original representativeour merchant id number was ***could you please forward to the businessthanks
*** ***
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm happy to provide our last month (and many more) processing statement(s) from our previous vendor to demonstrate our previous comprehensive rate paid inclusive of all feesIn fact, we offered to send these over prior to sign up but was told there was no need by *** *** Please provide the address they should be sent to and they will be sent immediately
The account would not have been placed into collections, However, the merchant decided to place a stop payment on fees owed to EPSWhen doing this they did not contact EPS stating they were placing a stop payment on fees dueThe is due, as it is a fee agreed to on the agreement term
The agreement signed by Mr*** on 09/15/was a year agreement which auto renews for an additional year terms if the merchant does not notify EPS of its intentions to cancel (in writing) the service at least days prior to the end of the contract term then in effectThe terms and wording
of this can be found in the acceptance (above Mr*** signature) on page of the merchant processing agreement, and in section Under terms termination and terminated merchant file which was initialed by the merchant as received. EPS did charge the merchant account for October fees, as the merhcant is in contract with EPS until September The merchant can buy out the remainder of the agreement in the amount of $if they chose to do so, *** will need to contact our customer service to complete this process
In March 2012, the merchant signed a year agreement for merchant services with EPS through an agent/ISO office based in ArizonaOur corporate office enters the information in the system based on the information provided and signed into by the merchantThe merchant did sign the agreement stating
he received and read the terms and conditions of the agreement (page under Personal Guarantee/AcceptanceThe merchant was placed into collections on November for the amount of $538.50, the remaining terms of the agreement signed into
The merchant did send over a cancellation letter on 08/2/The merchant was advised that the account was set to close in April per the agreement signed or the merchant could pay the $bout out of the agreement, this was on 08/03/On 09/01/EPS attempted to withdraw fees for the month of August in the amount of $We received notice that the merchant placed a STOP PAYMENT on the fees due to EPSOn 09/19/EPS Placed the merchant into collections due to the STOP PAYMENT they placed on our fees that were owed in addition to the amount quoted for the early buyout of the agreement that was signed by *** ***Merchants are Charged an annual PCI DSS Compliance fee and and Annual processing fee of 99.50, which are both under Pricing Schedule A on the front of the agreement, above where *** signed timesThe year agreement is also outlined in places, under section of the terms and on the front of the agreement right above where *** Pint signed In bold a printWhen the merchant signs for services we also send a welcome package which includes a copy of the agreement signed and the merchant can also find the agreement on our website, this is a searchable format and allows the merchant to zoom in as needed
Complaint: ***
I am rejecting this response because:1) The contract was obtained by fraud by the rep *** *** Prior to the contract being signed I asked *** whether the items that we had negotiated over several days had been handled, he said yes I signed based on this verbal agreement After the contract was signed I was not able to contact *** and promptly called both EPS in Colorado and Northern Leasing to cancel the contract, both declined If *** *** is still working with an EPS affiliate in Arizona, why was I denied phone access to him immediately after the contract was signed and I found out that his promises were not being kept.2) The services provided by the company were not up to the standard stated by their reprersentative, *** *** I was told that when items were batched in they would be paid in hrs I have waited over hrs.3) I have returned the Credit Card Machine to Northern Leasing, have no way of using their services any more 4) They have tried to create a lifelong contract with me, I believe the original contract was for years for which I received no information within the day period that the contract was going to be auto extended or instructions to cancel They are no longer providing any services to my company and I won't pay for future services that aren't delivered They essentially are trying to create a situation where the contract is not cancellable Last month I paid a lease payment on extremely obsolete equipment of $ Today's cost would be $through Northern Bottom Line is that they LIED to get the contract and have refused to allow me to cancel, even beforer ANY services were provided On their web site they advertise 'Honesty', they have been operating by FRAUD in setting up contracts and then denying the ability to cancel the contract.The Equipment to process credit cards was returned to Northern Leasing, should arrive UPSP Priority Mail today
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:EPS does not respond to any allegations or provide any proof to dispute my
complaint. This company EPS electronic processing System is a fraud and has never provided my business with any service. CONSUMERS BEWARE OF PROVIDING ANYONE WITH YOUR CHECKING INFORMATION and please read my full complaint. Why will EPS not offer proof of what they feel are valid charges. When only one person answers the phone and transfers to a person identified as Amy will not give a last name as management who won't give any cooperation other than saying try and get your money money back and hangs up the phone. I have had to put stop payments on the account as once we caught it and put a stop payment they changed the name slightly and again tried to withdraw from the business account fraudulently! Why after closing within a day rescind allowance time in and never charging my checking account did they all the sudden begin charging my Company in 2015??? Why does EPS not offer any explanation for these charges or proof? Why are there no managers with titles that can be spoken or written to by consumers
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: 1. EPS was no longer able to consistently provide the service that I originally signed for as my credit card processor. When we started having the issues stated prior, starting back in March of we explained to EPS that we would have no choice but to cancel our services since they were no longer able to provide us with the original services we signed up for. There were times we couldn't process credit cards or when we did we had multiple customers double charged and they could not correct it or give us a time for when this would be corrected for the customer. Keep in mind the only reason that I wanted to cancel after approxyears of doing business with them was because we had to. Per previous response from EPS to the Revdex.com stated that they only show a double charge of two customers in April for a charges in the amount of and 26.71. That is still one too many as far as I'm concerned. Our May Statements were deducted 05/13/16 as well as on 05/18/16. The figures and dates do not add up. This was never corrected resulting in loss of business. We still have never found out till this day why were deducted those amounts on those dates 2. The original application consisted of two pages which I have provided. Per EPS response to the Revdex.com there was no amendment to the agreement. EPS cannot provide any documentation or agreement that I signed or initialed other than the two page application showing that I was required or made aware that I needed to give days prior notice to the original application for services signed in October in order to cancel services or I would be required to pay a "buy out" in the amount of 420.00 (mosx35). 3. Per the previous response from EPS to the Revdex.com. If there is no addendum or other agreements and they didn't tell us that we had to wait months for any chargeback to cancelWhy are we not able to cancel our services until next year October 2017 and continue to be billed monthly fees of 47.95. If we were not told that we had to wait the mosto cancel for any chargebacks why did we continue to pay the monthly fees of 47.95+ for services we could not use and did not use and then when we went to cancel are told that all of the sudden I had to give them notice to cancel before the account auto renews prior to October 2016. I was also charged an additional after they received my written consent asking them to cancel services. I have no invoice for this and it does not show on any statements. If my account was sent to auto renew in Oct then why was I charged this fee after my request to cancel and before my account actually auto renewed? 4. Per my last phone conversation with ***. He explained that they were going to possibly refund our money for the past several months and allow us to cancel our account for services that we have not been able to use as of June 1, however he explained that because we filed a complaint with the Revdex.com they were not going to help us further and that you always rule in their favor. I am so disappointed with EPS after having such a long business relationship with them. Over the years I was hounded to switch companies hundred of times and never did. I even referred many people to them over the years. It wasn't until we started having issues with our services that I realized how bad their customer service is and how unwilling they are to help you to resolve issues which is bad business.
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/07/29) */
EPS had cancelled the account for processing services as of July No further charges will be placed
Initial Consumer Rebuttal /* (3000, 9, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I want to know that we are totally free of this contract including the credit card machine with no charges and if we are would you like your credit card machine returned
Final Business Response /* (4000, 25, 2015/11/11) */
I am not sure what is going on hereThe merchant had requested from our customer service to return the equipment to the business on 10/07/Our records show that the terminal was sent back using FedEx tracking number XXXXXXXXXXXXwhich was delivered and signed for on 10/13/@ 3:05pm by ***
Final Consumer Response /* (4200, 27, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 8/14/you had stated that for the lease to be fully cancelled, I needed to return the terminal to youI had returned the terminal to you in August I assumed that my contract was fully cancelledI was and am still receiving monthly fees from *** *** for the lease agreementWhen I called EPS about my terminal the lady I had spoke to stated that the terminal was thereI requested she send it back to me until this matter was resolvedEPS did not send the terminal back to *** *** I was told by FIrst Data that we could not cancel the leaseI feel EPS is responsible to cancel and pay off that contract due to advertisement
Complaint: ***
I am rejecting this response because: Again, you are not answering my question........If you DID NOT ACCEPT our cancellation/contract termination request then why would you have stopped the monthly fees on July 2013? Let me make something else clear also......I might be the General Manager of this dealership and I do have authority to sign contracts on the behalf of the dealership BUT *** *** is the President and Owner of this dealership so to not have allowed his signature on a cancellation/contract termination letter is absurd and *** *** is the Controller and Chief Financial Officer of all of our dealerships and absolutely has the authority to discuss and take care of any issues for the betterment of our dealerships. Let me ask this question..........what would have happened if I retired, quit, was terminated or died are you telling me that this contract would never be cancelled?
Sincerely,
*** ***
The merchant specifically stated she had spoke to her bank about disputing charges from Electronic Payment Systems. If EPS refunded the merchant ( which the merchant has not sent in any proof of these charges to validate the complaint) and the bank reversed these charges, the merchant would then receive the funds twice. If the merchant is wanting EPS to review for a refund we need to receive documents of all charges as well as a notice from the bank stating they are not being disputed.
Initial Business Response /* (1000, 4, 2015/09/22) */
EPS just received notification of this today 09/21/2015 when we were provided with the updated system. EPS Shows this account has been cancelled for nearly 2 years, with no billings. We would be happy to address this issue if the merchant can...
provide specific detail to the charge. Thank
Initial Consumer Rebuttal /* (3000, 6, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This complaint was entered over 2 years ago. Pull up the files & it will CLEARLY show we cancel & were continued to be charged.
Final Business Response /* (4000, 8, 2015/10/12) */
The consumers information provided is very brief. I am not sure about charges as I can see the account has been cancelled since October 2013 (over 2 years ago) I do not see any charges since that time on the account. We would like to review further, however, need more detail that the merchant has provided.