Initial Business Response /* (1000, 6, 2015/09/08) */
I see that the agreement was cancelled on 08/04/2015 per the end of the merchant processing agreement. I do not show the merchant was ever charged the amount of 4600.00 for the merchant services.
The merchant did sign up for check processing services in Feb 2017. The length of the agreement was a 2 year term, and no cancellation fee, however if the merchant decided to cancel services before the 2 year term, he must pay any monthly fees as agreed upon in the agreement. The merchant did...
request to cancel services and it was cancelled, the merchant owes $560.00 for the remainder of the agreement terms. In the time of processing with EPS, he ran large amounts of checks that did not clear and rejected payment. EPS placed a reserve on the account per the agreement. The merchant was sent a notification on October 18th that in December the funds will be released. This will be on or about the 15th of the month.
What the merchant is seeing is an e-signature (digital) document that was used when the application was signed in 2013 using the email address [redacted]. The merchant also provided a copy of a voided check attached in the document in the last response to the [redacted].
Stating that the Contract is Fraud, is quite a large claim. If the agreement is fraud, why did the merchant process several transactions through EPS? The EPS agreement speaks for itself. All areas are outlined in the agreement. I am not sure if Mr. [redacted] is still working for the office you signed with in Arizona, as he is not a part of the corporate office in Denver. You can refer to section 2.2 in regards to payments for transactions. Looking through the history of the transactions you processed through EPS, it looks like they were Flagged by the card associations, and it is then Mandatory that any flagged transactions be placed on a hold status until the merchant can provide proper documentation and invoices for the services provided, and EPS is given the authorization to release these funds. I Do believe that Mr. [redacted] is still a bit confused as to the agreement signed. EPS is NOT the leasing company. He continues to speak of a 4 year agreement that is now non-cancellable. This is not the agreement for EPS. This seems to be about the agreement with the leasing company which he clearly points out is Northern Leasing. Any complaints and concerns about Northern Leasing needs to be filed through that specific company and not EPS, as EPS is not a part of the lease agreement. EPS has received the cancellation letter on 11/03/2016 to cancel services at the end of the agreement term of 08/2018. Again, the merchant can review section 3.05 of the EPS agreement for the terms and conditions he signed for cancellation of the EPS processing services.
The merchant signed a 2 year agreement on May 14 2015 for processing services. EPS did receive the cancellation letter to cancel services on April 7 2016. Again, the merchant signed a 2 year agreement which will end in May 2017. On April 5, the merchant was offered to Buy out the agreement for the...
remaining months due for a total of $750.00. At that time, the merchant stated the new processor ( North American Bank)would buy the agreement. Currently, th merchants contract is due to cancel in May 2017.
Complaint: [redacted]
I am rejecting this response because: When I talked to their representative they informed me the charges we owed included the charges we put a stop payment on. I know they recorded the conversation...at that time they said what we owed and it included the amount they say we were turned into collections for - at that time I would have paid the full amount and saved the extra $112 dollars the finance co paid but their rep said I had time to pay it as our new cr processing company said they would pay the $375...I also am contesting the fact they say the last () plus they charged was a yearly fee we had to pay and we had already cancelled our contract in July...the fee is for 9/16 to 9/17...we are no longer their client and we should at least have the $95 refunded. They are crooked and we will never recommend them to even our worst enemies!!! They record all conversations....why do they not honor what they say?
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/07/28) */
EPS has records showing that the first time the merchant has contacted our office to cancel service was in May 2015. On May 11 2015, EPS had received the requested cancellation letter, and the merchant was advised that due to the agreement...
signed, the contract would not be cancelled until April 2015. The merchant stated that she has not processed and wanted a refund for past fees from 2010 to present, this refund was declined due to EPS not receiving notice to cancel until May 2015. The merchant then requested 6 months refund, again, the refund was denied. The merchant then contacted our office about still being billed in June. Merchant was advised again of cancellation policy and contract until april 2016. the merchant placed a stop payment on the monthly fees of $35.00. At this time the merchant has been sent to [redacted] and [redacted] for collections on the amount remaining in the contract for EPS of $350.00 plus any collection costs associated with [redacted] and [redacted]
Initial Business Response /* (1000, 5, 2015/09/29) */
In review of the documentation signed by the merchant, a 2 year agreement, it speaks differently. Although the merchant willingly signed for services, received equipment and negotiated different terms, EPS will cancel the agreement.
The amount that was quoted was for 8 months remaining on their agreement at 35.00 per month plus a 95.00 early termination fee. This totals the amount which was quoted of 375.00. The merchant placed a STOP PAYMENT on fees totaling 13.00 - which is not a part of that quote provided, and the 99.50 annual fee that is listed under pricing schedule A of the agreement (above where the merchant signs 3 times accepting the terms of the agreement) was also clearly not included as it is an automated fee that is charged each year. EPS has done nothing wrong here. The merchant was provided a buy out and when we did not hear back for well over a week, it was sent to collections due to the stop payment of our fees.
Initial Business Response /* (1000, 4, 2015/08/19) */
The original agreement signed by [redacted] was for Merchant services along with the equipment discussed of 2 countertop processing terminals. In the discussion at the time of signing the merchant did advise of a POS system which is why it was...
requested to have an EPS Gateway for inventory control. It was only advised during the install attempt, after the agreement was signed and the equipment was sent that they intended to integrate the teminals to the POS system, our tech support advised that we could attempt to integrate, but this would take 60-90 days. It was later that the merchant stated they wanted to use Surface tablets for the processing. The merchant received the equipment requested on 07/21/2015 and was active the the merchant processing agreement on 07/20/2015. Emails were sent to connect the gateway to the POS system, however that is between the merchant and POS provider to integrate, as EPS only works with the actual hardware. The merchant confirmed receipt of the equipment on 07/21 but was too busy to install there were several calls from the 21st of July until August 3rd when we were advised that the merchant was on vacation and set an install time for Thursday 08/06. On 08/06 The merchant had requested that we send out a new piece of equipment ad the equipment previously sent would not work due to no phone lines. EPS Sent out 2 more units and these were received by the merchant on 08/07. It was this date that the merchant advised of the Surface tablets and needing the terminals to integrate with the POS System. Due to the cost of shipping, time spent downloading and reprogramming equipment, the initial set up costs and the agreements signed, EPS provided the merchant with a buy out on 08/12 of $1,100.00. The credit card authorization was sent to the merchant with the following terms::::To [redacted], I have been forwarded your email in regards to cancellation of your merchant account with EPS. If you would like to buyout your contract EPS would need to receive a payment of $1,100.00. You currently have 23 months remaining on your agreement and the fee is $35.00 per month. You are also responsible for an early termination fee of $295.00. In the attachment above is an authorization form to buyout your contract. Highlighted below is section 3.5 A-D of our contract that covers the Terms and Termination policy for this agreement. 3.5 Terms, Termination and Terminated Merchant File (a) The initial term of the Agreement shall be two (2) years commencing on the date of approval of this Agreement. Thereafter, until cancelled in accordance with this Agreement, the Agreement will automatically renew for consecutive two (2) year terms. (b) EPS may terminate this Agreement at any time immediately and without notice based on any of the reasons noted in Section 2.3 or if EPS discovers any inconsistencies or misrepresentations (as determined by EPS in its sole and absolute discretion) on the Merchant Application. (c) Merchant may terminate this Agreement with a ninety (90) day written notice to EPS prior to the completion of the initial term or any renewal thereafter. (d) If Merchant terminates in a manner other than what is described in Section 3.5(c), Merchant will be subject to an early termination fee of $295 plus the standard fees associated with the Processing Agreement for the number of months remaining until the completion of the full term. If the equipment is returned in good condition then you will not be charged for equipment. Your equipment was never completely installed so the lease was not put into effect. If you have any further questions or concerns, please don't hesitate to contact me.
Initial Consumer Rebuttal /* (4200, 13, 2015/10/19) */
Duplicate complaint CID# XXXXXXXX
We were billed 9.95/month for two months in error. When a refund was requested, were told "the owner said no" by the customer care representative".
This year we were forced to pay a contract with no service being provided. We filed the case (Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX)) and it was falsely settled by the business and the Revdex.com. We are now forced to pay $35.00/month for no service provided and we are paying that. For the past two months, the company billed an additional $9.95 per month in error, as they have admitted on two separate calls. They stated we will no longer be billed and it was their error. When we spoke with them today October 19, the representative stated "the owner said a refund will not be given". We demand they refund the money that is owed.
Desired resolution:
We require the two payments of $9.95 is returned to our account as it was an error and they will not substantiate the charge. They would only admit the it was their error and we will not be charged again. However, according to the owner, we cannot receive a refund.
Final Business Response /* (4000, 19, 2015/11/11) */
I would like to point out to the Revdex.com that [redacted] was the party that was spoken to and the agreement was signed by, Not
[redacted] signed the 2 year agreement for merchant services and equipment Lease. Although EPS made every attempt to assist the merchant for installing the equipment that Mr. [redacted] signed for, even at the initial install stating the equipment would not work and EPS sending out another option. The merchant is not held to the lease, but is being held to the processing agreement signed. There was no misrepresentation, just a lack of communication of which EPS was not informed until after shipments and several installation attempts.
Final Consumer Response /* (4200, 21, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] and [redacted] were both on ALL conversations with the sales team member R[redacted] prior to contract signing. [redacted] and [redacted] were both called repeatedly, daily with pressure to install even though the store had not opened. [redacted] and [redacted] were both witness to the conversations IMMEDIATELY after installation stating that the systems WAS compatible with the electronic cash register and notebook we were ADVISED to purchase by R[redacted] and the 'manager would give us the code after he returns from lunch'. [redacted] and [redacted] were both ignored when phone calls were placed for several days to get the code and were both told by a customer service rep that the system would not be compatible without extensive work. This is ABSOLUTELY misrepresentation and should not be allowed to continue. FALSE SALES TACTICS AND THEFT BY CONTRACT.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11031105, and find that this resolution is satisfactory to me.
Although had I not continued to pursue this matter by taking a lot of time, effort, phone calls, Revdex.com complaints, and on-going persistence over the past several months in getting this resolved over a couple hundred dollars by which this company used deceptive practices (with their sales department) in my opinion, this whole situation would still be unresolved. I was ready with an attorney to go after this company should all else fail. To anyone that gets a sales pitch from Electronic Payment Systems, LLC, be very careful about switching over to them with all of their promises.
Sincerely,
[redacted]
As of 02/28 the aggregate rate for the account is 17.37% which is about 8.37% higher than normally allowed for an [redacted] account. [redacted] is out of the office but there are other client service representatives available for support should an issue arise.
Complaint: [redacted]
I am rejecting this response because: This is a lie I called last week and was told is 10 percent. This company has no clue what there doing and what a surprise [redacted] is out of the office seems to all the time. There responses are just like there customer all lies and horrible
Sincerely,
[redacted]
[redacted] signed a 2 year agreement for services in January 2015. When the merchant sent back the equipment, mr. [redacted] understood that a notice of cancellation was needed for the account to not renew for the additional 2 year terms. According to the systems records, the merchant sent...
notification to cancel services on May 26, 2017 and was aware they are liable for any fees to that point. The merchant could not provide proof of EPS receiving the cancellation before this point. If the merchant can provide this we can review further.
Can the merchant provide documentation showing the promise of a 2.59% "all-in -one" rate? EPS does have a meet or beat pricing policy, but to receive that, we do need at least 1 months complete previous processing statement for review. I do not see EPS received this information from the merchant....
Complaint: [redacted]
I am rejecting this response because:We paid all fees due to EPS for December by personal check, we had them cut off from our bank account becausethey insisted on taking fees that had already been paid for and never received any word from them as to why they kept trying to takefunds they had been previously paid for. They had cashed the checks before trying to take the unnecessary funds. It cost us additionalfunds to get them removed from our account, this was the only way to get them to stop, as they are not an honest company. We would like a written and verbal apology from them. And theu reason for saying we "stopped payments" to them. Everything owed them was paid.
Sincerely,
[redacted]
The merchant did sign for [redacted] services in March 2017. Since that date the merchant has 21 Cleared check, 11 invalid checks and several checks that were entered into the check system incorrectly or with incorrect data. The merchant is at a 15% return check rate. The agreement can be found on our...
website, and the original agreement the merchant signed was emailed after signing. These terms are under the EZ Payment Plan Articles Terms and Conditions section 1- 8. If the merchant can provide our office with documentation on specific checks she feels she was not paid on, we can review their status. This information can also be found on her back end reporting system, which she has full access to review.
Complaint: 11441516
I am rejecting this response because: I have full authority to speak on behalf of any of our 5 dealerships seeing that I am the controller for all the stores plus the first cancellation letter which was faxed in on 12/28/2012 was signed in fact by [redacted] who was the person who signed the EPS 90 Application and Purchase Agreement which supposedly they never received and then the second cancellation letter was signed by myself and [redacted] who is the majority shareholder of all the corporations and that letter was faxed twice and it was also verified by an EPS employee that it was received and that it was accepted as proper cancellation. I have attached copies of both cancellation letters which were faxed in and that was instruction given by EPS's employees there was never anything mentioned that the cancellation had to be submitted by certified or receipted mail. This is a total run around and I want our money refunded.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/11/11) */
The merchant was approved for services, after an in depth review of the transactions, the processing bank declined services due to the high risk of the account, as title loans are known as predatory lending due to high interest rates. Although...
the merchant was cancelled with our bank, the lease was a separate agreement signed, the equipment can be used with any other processor for services.
Initial Business Response /* (1000, 6, 2015/09/08) */
I see that the agreement was cancelled on 08/04/2015 per the end of the merchant processing agreement. I do not show the merchant was ever charged the amount of 4600.00 for the merchant services.
The merchant did call in to our client service with this issue. The merchant was immediately refunded the fee of 99.50 on 04/27/2016
The merchant did sign up for check processing services in Feb 2017. The length of the agreement was a 2 year term, and no cancellation fee, however if the merchant decided to cancel services before the 2 year term, he must pay any monthly fees as agreed upon in the agreement. The merchant did...
request to cancel services and it was cancelled, the merchant owes $560.00 for the remainder of the agreement terms. In the time of processing with EPS, he ran large amounts of checks that did not clear and rejected payment. EPS placed a reserve on the account per the agreement. The merchant was sent a notification on October 18th that in December the funds will be released. This will be on or about the 15th of the month.
What the merchant is seeing is an e-signature (digital) document that was used when the application was signed in 2013 using the email address [redacted]. The merchant also provided a copy of a voided check attached in the document in the last response to the [redacted].
Stating that the Contract is Fraud, is quite a large claim. If the agreement is fraud, why did the merchant process several transactions through EPS? The EPS agreement speaks for itself. All areas are outlined in the agreement. I am not sure if Mr. [redacted] is still working for the office you signed with in Arizona, as he is not a part of the corporate office in Denver. You can refer to section 2.2 in regards to payments for transactions. Looking through the history of the transactions you processed through EPS, it looks like they were Flagged by the card associations, and it is then Mandatory that any flagged transactions be placed on a hold status until the merchant can provide proper documentation and invoices for the services provided, and EPS is given the authorization to release these funds. I Do believe that Mr. [redacted] is still a bit confused as to the agreement signed. EPS is NOT the leasing company. He continues to speak of a 4 year agreement that is now non-cancellable. This is not the agreement for EPS. This seems to be about the agreement with the leasing company which he clearly points out is Northern Leasing. Any complaints and concerns about Northern Leasing needs to be filed through that specific company and not EPS, as EPS is not a part of the lease agreement. EPS has received the cancellation letter on 11/03/2016 to cancel services at the end of the agreement term of 08/2018. Again, the merchant can review section 3.05 of the EPS agreement for the terms and conditions he signed for cancellation of the EPS processing services.
The merchant signed a 2 year agreement on May 14 2015 for processing services. EPS did receive the cancellation letter to cancel services on April 7 2016. Again, the merchant signed a 2 year agreement which will end in May 2017. On April 5, the merchant was offered to Buy out the agreement for the...
remaining months due for a total of $750.00. At that time, the merchant stated the new processor ( North American Bank)would buy the agreement. Currently, th merchants contract is due to cancel in May 2017.
Complaint: [redacted]
I am rejecting this response because: When I talked to their representative they informed me the charges we owed included the charges we put a stop payment on. I know they recorded the conversation...at that time they said what we owed and it included the amount they say we were turned into collections for - at that time I would have paid the full amount and saved the extra $112 dollars the finance co paid but their rep said I had time to pay it as our new cr processing company said they would pay the $375...I also am contesting the fact they say the last () plus they charged was a yearly fee we had to pay and we had already cancelled our contract in July...the fee is for 9/16 to 9/17...we are no longer their client and we should at least have the $95 refunded. They are crooked and we will never recommend them to even our worst enemies!!! They record all conversations....why do they not honor what they say?
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/07/28) */
EPS has records showing that the first time the merchant has contacted our office to cancel service was in May 2015. On May 11 2015, EPS had received the requested cancellation letter, and the merchant was advised that due to the agreement...
signed, the contract would not be cancelled until April 2015. The merchant stated that she has not processed and wanted a refund for past fees from 2010 to present, this refund was declined due to EPS not receiving notice to cancel until May 2015. The merchant then requested 6 months refund, again, the refund was denied. The merchant then contacted our office about still being billed in June. Merchant was advised again of cancellation policy and contract until april 2016. the merchant placed a stop payment on the monthly fees of $35.00. At this time the merchant has been sent to [redacted] and [redacted] for collections on the amount remaining in the contract for EPS of $350.00 plus any collection costs associated with [redacted] and [redacted]
Initial Business Response /* (1000, 5, 2015/09/29) */
In review of the documentation signed by the merchant, a 2 year agreement, it speaks differently. Although the merchant willingly signed for services, received equipment and negotiated different terms, EPS will cancel the agreement.
The amount that was quoted was for 8 months remaining on their agreement at 35.00 per month plus a 95.00 early termination fee. This totals the amount which was quoted of 375.00. The merchant placed a STOP PAYMENT on fees totaling 13.00 - which is not a part of that quote provided, and the 99.50 annual fee that is listed under pricing schedule A of the agreement (above where the merchant signs 3 times accepting the terms of the agreement) was also clearly not included as it is an automated fee that is charged each year. EPS has done nothing wrong here. The merchant was provided a buy out and when we did not hear back for well over a week, it was sent to collections due to the stop payment of our fees.
Initial Business Response /* (1000, 4, 2015/08/19) */
The original agreement signed by [redacted] was for Merchant services along with the equipment discussed of 2 countertop processing terminals. In the discussion at the time of signing the merchant did advise of a POS system which is why it was...
requested to have an EPS Gateway for inventory control. It was only advised during the install attempt, after the agreement was signed and the equipment was sent that they intended to integrate the teminals to the POS system, our tech support advised that we could attempt to integrate, but this would take 60-90 days. It was later that the merchant stated they wanted to use Surface tablets for the processing. The merchant received the equipment requested on 07/21/2015 and was active the the merchant processing agreement on 07/20/2015. Emails were sent to connect the gateway to the POS system, however that is between the merchant and POS provider to integrate, as EPS only works with the actual hardware. The merchant confirmed receipt of the equipment on 07/21 but was too busy to install there were several calls from the 21st of July until August 3rd when we were advised that the merchant was on vacation and set an install time for Thursday 08/06. On 08/06 The merchant had requested that we send out a new piece of equipment ad the equipment previously sent would not work due to no phone lines. EPS Sent out 2 more units and these were received by the merchant on 08/07. It was this date that the merchant advised of the Surface tablets and needing the terminals to integrate with the POS System. Due to the cost of shipping, time spent downloading and reprogramming equipment, the initial set up costs and the agreements signed, EPS provided the merchant with a buy out on 08/12 of $1,100.00. The credit card authorization was sent to the merchant with the following terms::::To [redacted], I have been forwarded your email in regards to cancellation of your merchant account with EPS. If you would like to buyout your contract EPS would need to receive a payment of $1,100.00. You currently have 23 months remaining on your agreement and the fee is $35.00 per month. You are also responsible for an early termination fee of $295.00. In the attachment above is an authorization form to buyout your contract. Highlighted below is section 3.5 A-D of our contract that covers the Terms and Termination policy for this agreement. 3.5 Terms, Termination and Terminated Merchant File (a) The initial term of the Agreement shall be two (2) years commencing on the date of approval of this Agreement. Thereafter, until cancelled in accordance with this Agreement, the Agreement will automatically renew for consecutive two (2) year terms. (b) EPS may terminate this Agreement at any time immediately and without notice based on any of the reasons noted in Section 2.3 or if EPS discovers any inconsistencies or misrepresentations (as determined by EPS in its sole and absolute discretion) on the Merchant Application. (c) Merchant may terminate this Agreement with a ninety (90) day written notice to EPS prior to the completion of the initial term or any renewal thereafter. (d) If Merchant terminates in a manner other than what is described in Section 3.5(c), Merchant will be subject to an early termination fee of $295 plus the standard fees associated with the Processing Agreement for the number of months remaining until the completion of the full term. If the equipment is returned in good condition then you will not be charged for equipment. Your equipment was never completely installed so the lease was not put into effect. If you have any further questions or concerns, please don't hesitate to contact me.
Initial Consumer Rebuttal /* (4200, 13, 2015/10/19) */
Duplicate complaint CID# XXXXXXXX
We were billed 9.95/month for two months in error. When a refund was requested, were told "the owner said no" by the customer care representative".
This year we were forced to pay a contract with no service being provided. We filed the case (Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX)) and it was falsely settled by the business and the Revdex.com. We are now forced to pay $35.00/month for no service provided and we are paying that. For the past two months, the company billed an additional $9.95 per month in error, as they have admitted on two separate calls. They stated we will no longer be billed and it was their error. When we spoke with them today October 19, the representative stated "the owner said a refund will not be given". We demand they refund the money that is owed.
Desired resolution:
We require the two payments of $9.95 is returned to our account as it was an error and they will not substantiate the charge. They would only admit the it was their error and we will not be charged again. However, according to the owner, we cannot receive a refund.
Final Business Response /* (4000, 19, 2015/11/11) */
I would like to point out to the Revdex.com that [redacted] was the party that was spoken to and the agreement was signed by, Not
[redacted] signed the 2 year agreement for merchant services and equipment Lease. Although EPS made every attempt to assist the merchant for installing the equipment that Mr. [redacted] signed for, even at the initial install stating the equipment would not work and EPS sending out another option. The merchant is not held to the lease, but is being held to the processing agreement signed. There was no misrepresentation, just a lack of communication of which EPS was not informed until after shipments and several installation attempts.
Final Consumer Response /* (4200, 21, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] and [redacted] were both on ALL conversations with the sales team member R[redacted] prior to contract signing. [redacted] and [redacted] were both called repeatedly, daily with pressure to install even though the store had not opened. [redacted] and [redacted] were both witness to the conversations IMMEDIATELY after installation stating that the systems WAS compatible with the electronic cash register and notebook we were ADVISED to purchase by R[redacted] and the 'manager would give us the code after he returns from lunch'. [redacted] and [redacted] were both ignored when phone calls were placed for several days to get the code and were both told by a customer service rep that the system would not be compatible without extensive work. This is ABSOLUTELY misrepresentation and should not be allowed to continue. FALSE SALES TACTICS AND THEFT BY CONTRACT.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11031105, and find that this resolution is satisfactory to me.
Although had I not continued to pursue this matter by taking a lot of time, effort, phone calls, Revdex.com complaints, and on-going persistence over the past several months in getting this resolved over a couple hundred dollars by which this company used deceptive practices (with their sales department) in my opinion, this whole situation would still be unresolved. I was ready with an attorney to go after this company should all else fail. To anyone that gets a sales pitch from Electronic Payment Systems, LLC, be very careful about switching over to them with all of their promises.
Sincerely,
[redacted]
As of 02/28 the aggregate rate for the account is 17.37% which is about 8.37% higher than normally allowed for an [redacted] account. [redacted] is out of the office but there are other client service representatives available for support should an issue arise.
Complaint: [redacted]
I am rejecting this response because: This is a lie I called last week and was told is 10 percent. This company has no clue what there doing and what a surprise [redacted] is out of the office seems to all the time. There responses are just like there customer all lies and horrible
Sincerely,
[redacted]
[redacted] signed a 2 year agreement for services in January 2015. When the merchant sent back the equipment, mr. [redacted] understood that a notice of cancellation was needed for the account to not renew for the additional 2 year terms. According to the systems records, the merchant sent...
notification to cancel services on May 26, 2017 and was aware they are liable for any fees to that point. The merchant could not provide proof of EPS receiving the cancellation before this point. If the merchant can provide this we can review further.
Can the merchant provide documentation showing the promise of a 2.59% "all-in -one" rate? EPS does have a meet or beat pricing policy, but to receive that, we do need at least 1 months complete previous processing statement for review. I do not see EPS received this information from the merchant....
Please advise.
Complaint: [redacted]
I am rejecting this response because:We paid all fees due to EPS for December by personal check, we had them cut off from our bank account becausethey insisted on taking fees that had already been paid for and never received any word from them as to why they kept trying to takefunds they had been previously paid for. They had cashed the checks before trying to take the unnecessary funds. It cost us additionalfunds to get them removed from our account, this was the only way to get them to stop, as they are not an honest company. We would like a written and verbal apology from them. And theu reason for saying we "stopped payments" to them. Everything owed them was paid.
Sincerely,
[redacted]
The merchant did sign for [redacted] services in March 2017. Since that date the merchant has 21 Cleared check, 11 invalid checks and several checks that were entered into the check system incorrectly or with incorrect data. The merchant is at a 15% return check rate. The agreement can be found on our...
website, and the original agreement the merchant signed was emailed after signing. These terms are under the EZ Payment Plan Articles Terms and Conditions section 1- 8. If the merchant can provide our office with documentation on specific checks she feels she was not paid on, we can review their status. This information can also be found on her back end reporting system, which she has full access to review.
Complaint: 11441516
I am rejecting this response because: I have full authority to speak on behalf of any of our 5 dealerships seeing that I am the controller for all the stores plus the first cancellation letter which was faxed in on 12/28/2012 was signed in fact by [redacted] who was the person who signed the EPS 90 Application and Purchase Agreement which supposedly they never received and then the second cancellation letter was signed by myself and [redacted] who is the majority shareholder of all the corporations and that letter was faxed twice and it was also verified by an EPS employee that it was received and that it was accepted as proper cancellation. I have attached copies of both cancellation letters which were faxed in and that was instruction given by EPS's employees there was never anything mentioned that the cancellation had to be submitted by certified or receipted mail. This is a total run around and I want our money refunded.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2015/11/11) */
The merchant was approved for services, after an in depth review of the transactions, the processing bank declined services due to the high risk of the account, as title loans are known as predatory lending due to high interest rates. Although...
the merchant was cancelled with our bank, the lease was a separate agreement signed, the equipment can be used with any other processor for services.