Complaint: [redacted]
I am rejecting this response because: They have it on file and noted I asked to cancel in 2013 which they have noted in there files . False misleading information, they piggybacked off another company credit card processor which I believe is illegal but what else would you expect out of scammers....
Sincerely,
[redacted]
rejecting this response because:Emails and phone calls were sent to Blake Robertson with no response. I disputed the $99 charge and was refunded for that. But again, I had to close the account (for the second time) and incurred charges related to that. Quite honestly, I don't expect Access Now (a.k.a. EPS) will do anything more at this point. Just let this go on record as a warning to the public that they should not do business with Access Now/Electronic Payment Systems.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for now. I would highly recommend other beware of this company as they tell you one thing and do the other. One of the few untrustworthy merchants left out there.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/07/29) */
EPS has been unable to find a merchant account associated with any information the consumer has provided. EPS is requesting a business name, email address, and Merchant ID number to complete review.
We originally boarded this account as a credit card account and an ACH account. The merchant informed us that he didn’t want the credit card account so we closed it and refunded him for all the fees that he incurred. At that time, we also informed the merchant that we would be allow him to go month to month on his ACH account. Once our new portal was open and available to use, we informed the merchant that he would need to reenter any checks that he has previously submitted to EPS. The reason for this was the merchants now have the ability to stop payments in our portal. By granting him this access, I was hoping that this would save him money on returned check fees. The merchant requested us to close the account on September 19, 2016.
Hi [redacted], I want people to be aware of their scheme and agenda of just money-grabbing and randomly charging accounts. It's not a major deal to us to get a resolution of our lost time and multiple fee's on our account; but if a resolution is required, I would be extremely happy with a...
refund for all the fee's they charged us, unknowingly, and lost time for calling and emailing them. Most of all, I want the people and potential future customers to know to take their business elsewhere as these people there not loyal at all. I hope this helps. Thank you,[redacted]
The merchant [redacted] signed for processing services with EPS in October 2004. THe agreement signed is a 1 year agreement which auto renews each year unless the merchant provides EPS of its intentions to not renew the agreement at least 90 days before the renewal date in effect. EPS did receive a...
cancellation letter signed by [redacted] on 09/21/2016. At this time the account is set to cancel in October 2017 per the agreement signed. The cancellation policy was not only advised in the terms of the agreement, but also on 09/12 with a representative in our client services. On 09/20 the merchant advised he had switched processors, and called in very irate with multiple representatives. The merchant did see in April when using the Roam Data Mobile swiper, that 2 transactions were duplicated. This was for a charge of 30.35 and 26.71. Upon review by Roam Data, we could not be certain that the Roam data device did cause these transactions to duplicate. These transactions were immediately credited to the cardholder, and handled in a timely manner. Duplicated transactions have not been an issue since that time.
The only notice of Cancellation was in 2016 as previously stated.The merchant states in the last response that we have noted in the file about cancellation in 2013. This statement is incorrect, as the merchants first notice to cancel service was December 2016. There has been no false or misleading information provided, as the agreement signed by the merchant speaks for itself.
Complaint: [redacted]
I am rejecting this response because: They have it on file and noted I asked to cancel in 2013 which they have noted in there files . False misleading information, they piggybacked off another company credit card processor which I believe is illegal but what else would you expect out of scammers....
Sincerely,
[redacted]
Complaint: [redacted]
I am...
rejecting this response because:Emails and phone calls were sent to Blake Robertson with no response. I disputed the $99 charge and was refunded for that. But again, I had to close the account (for the second time) and incurred charges related to that. Quite honestly, I don't expect Access Now (a.k.a. EPS) will do anything more at this point. Just let this go on record as a warning to the public that they should not do business with Access Now/Electronic Payment Systems.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for now. I would highly recommend other beware of this company as they tell you one thing and do the other. One of the few untrustworthy merchants left out there.
Sincerely,
[redacted]
Initial Business Response /* (1000, 6, 2015/07/29) */
EPS has been unable to find a merchant account associated with any information the consumer has provided. EPS is requesting a business name, email address, and Merchant ID number to complete review.
We originally boarded this account as a credit card account and an ACH account. The merchant informed us that he didn’t want the credit card account so we closed it and refunded him for all the fees that he incurred. At that time, we also informed the merchant that we would be allow him to go month to month on his ACH account. Once our new portal was open and available to use, we informed the merchant that he would need to reenter any checks that he has previously submitted to EPS. The reason for this was the merchants now have the ability to stop payments in our portal. By granting him this access, I was hoping that this would save him money on returned check fees. The merchant requested us to close the account on September 19, 2016.
Hi [redacted], I want people to be aware of their scheme and agenda of just money-grabbing and randomly charging accounts. It's not a major deal to us to get a resolution of our lost time and multiple fee's on our account; but if a resolution is required, I would be extremely happy with a...
refund for all the fee's they charged us, unknowingly, and lost time for calling and emailing them. Most of all, I want the people and potential future customers to know to take their business elsewhere as these people there not loyal at all. I hope this helps. Thank you,[redacted]
The merchant [redacted] signed for processing services with EPS in October 2004. THe agreement signed is a 1 year agreement which auto renews each year unless the merchant provides EPS of its intentions to not renew the agreement at least 90 days before the renewal date in effect. EPS did receive a...
cancellation letter signed by [redacted] on 09/21/2016. At this time the account is set to cancel in October 2017 per the agreement signed. The cancellation policy was not only advised in the terms of the agreement, but also on 09/12 with a representative in our client services. On 09/20 the merchant advised he had switched processors, and called in very irate with multiple representatives. The merchant did see in April when using the Roam Data Mobile swiper, that 2 transactions were duplicated. This was for a charge of 30.35 and 26.71. Upon review by Roam Data, we could not be certain that the Roam data device did cause these transactions to duplicate. These transactions were immediately credited to the cardholder, and handled in a timely manner. Duplicated transactions have not been an issue since that time.
The only notice of Cancellation was in 2016 as previously stated.The merchant states in the last response that we have noted in the file about cancellation in 2013. This statement is incorrect, as the merchants first notice to cancel service was December 2016. There has been no false or misleading information provided, as the agreement signed by the merchant speaks for itself.