ElephantStock

I ordered my art on 5/11 and have not received my items to this day. Called multiple times and have not been successful speaking with someone, I also left a voice mail and no returned call. The only response I've received is in email and it seems like an automated one just like the one you are seeing in the reviews. Like everyone else here, I was happy to find on the site something that would compliment my rec room but service has been terrible. I'm currently waiting on a call back from customer service. who knows if I will ever get a call. I give this site 1 star because of how nice their website is, other than that I have nothing for you. I may have to just go out and buy something locally to fill the wall where I had planned on hanging the canvases ordered from Elephant Stock. Thanks for the unpleasant experience.

This company is garbage. If you like waiting for responses, being lied to and fed excuses...., well look no further!

You will be promised a shipping date that is false. Then you will be awarded the privilege of calling repeatedly only to speak to incompetent "customer service representatives" who will feed you more excuses of why you're having a bad experience. Give me 20% back? Really? That's your solution?

Oh and when it finally arrives it will be damaged and then you'll be asked to do MORE LEG WORK and take pictures so they can assess whether or not they'll be refunding you..

The take away is, if you like wasting your time and becoming frustrated..., well, it's you're lucky day.

I ordered a print on May 1. They charged my card on May 1. It was to be shipping by May 13. I email them on May 14 expressing my disappointment with their lack of correspondence that the shipment may be delay. I received a prompt response that it should be shipped by May 18 or 19. On May 20 again not correspondence. I emailed asking for a refund...no response. First time buyer and last time as well. I refuse to recommend them to my family / friends.

Ordered three weeks ago. No communication. Charged credit card. Order still shows up unfulfilled. Big mistake. Steer clear of this rip off site !

When I stumbled across this site, I was so excited! It didn't take long to find something that I loved. I placed my order on 5/8 and as of today, 5/20 my order remains in unfulfilled status and hasn't been shipped. The website states that "All of our prints are custom made to order in our US factory and shipped within 3 business days." (could be a couple days longer your own custom pictures) Then it supplies a country breakdown of expected shipping time to reflect when your package will arrive. I called customer service to get more information regarding my order since per the expectations set, my order should be at my doorstep between now and any day now. The CSR stated that she would place my order to rush status so it could get prepared for shipping and then I would have to wait another 6 to 8 days for shipping which was the standard shipping I had selected when I placed my order but had also already waited as the order still sat unfulfilled. I was not happy with that and asked that once my late order was completed, could they send it expedited to which her response was that I would have to pay to have it expedited. When I continued to press the issue multiple times, she offered 20% off my order however I find value in what I bought and would prefer that the focus be placed on the time it will take to receive my order and they pay for expedited shipping and they weren't willing. The site and the playback when you call states that they really pride themselves on customer service however saying it and whats being done in action is different. I am disappointed with the customer service and hope that I will not be disappointed in my order when it finally does arrive.

2 weeks and my order has not even shipped. I get BS response every time I call or email. Customer Service is in the Philippines and warehouse is in Texas and the don't talk to each other!! Last time with Elephant

I ordered a canvas on April 30th and it's now May 19th. I've inquired twice as to when I can get a tracking number. Still nothing but computer generated response about COVID-19 delays. Why would you sell something that you don't have or can't provide. Restore my trust or I'll buy elsewhere.

I placed an order on 4/30/2020. Website says they ship within 48 hrs. Still haven't received anything but they took the money out of my account
I placed an order on 4/30/2020. Website says they ship within 48 hrs. Still haven't received anything but they took the money out of my account that day. I have tried to reach them 3 times asking for an update to which the response was someone will respond to me within 24 hrs....that was on 5/09/2020,. 5/11/2020 & 5/12/2020...I just want to know where my order is because normally places do not charge your account until they ship the product and will then provide a tracking #. Either provide an update with tracking # or refund my money.

I don't have my print yet, I hope it is as beautiful as displayed. My print shipped from Richmond BC canada a few days ago and I thought I purchased in canadian dollars but saw the charge to my card and it was USD - I paid way more for this print than I realized. The site should be clear on the USD but why if it is being shipped from Canada, am I paying U.S? I guess I should have bought local. Stay tuned on what I think of the product.

Received damaged goods in shipping they were supposed to ship out a replacement but never did and won't answer emails the shipping is already paid for
Do not have all that information everything done on email

I submitted an order for large mounted prints and trypticThe sales team was extremely helpful and assisted me with additional suggestions of possible images other than the ones I selected All arrived in a timely fashionpackaged well and securely There was a problem with one pieceone of the support pieces was brokenAfter a discussion with one of the reps we resolved that I would attempt to fix the problem myself and if I found that this was not satisfactory they would send me another print or issue a credit Would I order from them again...absolutelyI appreciated their straightforwardness, honesty, and willingness to help and make sure I was pleased with their product Order #XXXXX

I PURCHASE A SET OF CANVA FRAMES FROM THIS WEBB SITE ELEPHANTSTOCK.COM IT COST ME AND WHEN I RECEIVED THE ITEM I WAS NOT SATISFY WITH THE PRODUCT AND I WANT TO RETURN IT, I TRY CALLING THEM BUT NO PHONE NUMBER IS TO BE FOUND IN THE WEBB SITE, I CONTACT THEM VIA EMAIL AND ALL I GET IN RETURN ITS A BUNCH OF EMAILS BACK AND FORTH AND THE ISSUE IS NOT BEING RESOLVE I NEED THE BUREAU TO ADDRESS WEBSITES LIKE THIS ONES I THINK IS A SCAM AND THEY DONT WANT TO GIVE ME MY MONEY BACK I HAVE NEVER USED THE PRODUCT ITS IN THE BOX AND I CONTACT THEM AS SOON AS I GOT THE PRODUCT BECAUSE I WAS NOT SATISFYPLEASE HELP ME SOLVE THIS ISSUE AND LETS STOP THIS TO HAPPEN TO OTHER CONSUMERS I HAD THE BEST OF THE INTENTIONS THEY TOOK THE MONEY RIGHT AWAY AND NOW THEY ARE JUST SENDING ME ENDLESS EMAILS THANK YOU VERY MUCH Order_Number: XXXXX

We bought 4 of them and they are all BEAUTIFUL. We will definitely shop here again.

I ordered a dog 5' x 10' x 6' dog kennel. I was provided a shipping number. I received a plastic wallet. Delivered by USPS to my mailbox.
I was shipped a plastic wallet used to hold wallet size photos. I purchased a 5' x 10' x 6' dog kennel. The wallet had the shipping number that was provided for the kennel. By tracking the item it will show an item was delivered. This is not at all the item that I purchased.

I had different pictures turned into different canvas panels sizes/designs and couldnt be more satisfied Awesome correspondence to ensure my approval and satisfactionThey came out perfect and even arrived a day earlyAwesome experience

Wonderful service, especially in light of my making a design change very late in the processThe change wasn't placed in time to prevent the original item from being shipped, but your team re-routed the shipment, and the replacement order is in processI offered to pay extra to cover the hassle/extra shipment, but was told this wasn't necessary Again, very pleasant and helpful throughout Thanks, Trisha!

Besides that we love the art we received the images themselves and the overall build of the canvases Elephantstock also went out of their way to respond to a special request. Very happy to have ordered from them.

I have been going on the ElephantStock website for a while now and I recently purchased a New Condo and I have a finished basement and I needed just the right Wall Art to complete the look that I wanted to put on the wall behind me sofa. I FOUND JUST THE RIGHT wall art that Totally completes the look I was going for and the Wall Art fits me to the TEE........Will order more Wall Art. Plus the quality is Amazing

Great product with EXCELLENT customer service. I did have a few questions after my order was received and the team did an amazing job with follow-up and follow-through!!!! I will order again and recommend this company to my friends and family!!!! Thank you so much!

This is my 3rd order this month - I LOVE your product - I get lost in my pictures. Thank you!