e.l.f. Cosmetics

We apologize for any confusionBelow is a list of the products that should have been shipped with your Play Beautifully BundleThey add up to $Please let us know if you are missing any items85040S Studio Endless Eyes Pro Mini Eyeshadow Palette-NaturalEssential Shadow Lock Eyelid PrimerStudio Contour BrushEssential Acne Fighting Spot GelStudio Kabuki Face BrushSkincare Illuminating Eye CreamStudio Matte Lip Color-Tea RoseStudio Pressed Mineral Blush-Sweet RetreatEssential Clear Brow & Lash Mascara

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Actually that's completely unacceptable? Here is my tracking ACTUALLY and it shows a estimated delivery of January [redacted] 2015 and the mail has already came. Please see the chat from your attendants below.. I called in 5 times today, have a screenshot if needed, trying to talk to a manager. The first girl I talked to, also [redacted] , would not help me - cut me off several times - and then cut me off by transferring me to someones VOICEMAIL. Every other time I called in I was just automatically transferred to someones voicemail, no one will assist me. I want my freaking money back at this point. Your website claims 5-9 business days from ordering to receive the package and its been well over that. Every single employee I've worked with has been so rude and I cannot wait to blast you on social media, news, etc. [redacted] [redacted]

We are sorry to hear that this customer is unable to place their order. We require a CVV code to ensure secure checkout for our customers. She may be receiving this error message for the following reasons: if any information is incorrect in her credit card, i.e. expiration date, card number, CVV... code. Other reasons for an authorization not going through include insufficient funds on the credit card, etc. If the customer was unable to take advantage of a promotion due to a technical error, we will always honor that promotion. She should place an qualifying order, without any other codes, and then email us with the order number, and we can apply an expired code manually. Please note that all of the above information is available in the FAQ's on our site. Please feel free to contact us at any time if we may be of further assistance.

As noted on our site, we DO NOT share your credit card information with anyoneThe magazine subscriptions are completely free of charge or future obligation and they do not automatically renewThere is an opt out box to check if you do not wish to receive this, when you place an orderWe will be happy to delete this person's account from our systemThey need to contact [redacted] for assistance, or they can log on to their account and delete their billing information themselves[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.But I would like to add that my total was over $when I placed it and showed that I had free shippingIt was in the confirmation that I saw that the $had been addedThis is not the first time this happens to me, and I do believe it might be a glitch on your siteYou should have someone look in to this problem Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have not responded to my e-mails directly for several days and have kept shuffling me off on ***I do not have the cellphone plan required to make international calls to the U.S in order to resolve this issue given that you do not have a toll free numberFurthermore, my package has NOT been delivered to *** (which is the shipping company Elf uses) and they have informed me directly that they have not received my package at their facility for processing so informing me that the package had been shipped on the *** is a lie and it is unreasonable to anticipate that I will accept the idea that it takes well over a week for a shipped parcel to reach a nearby shipping facilityQuite simply, you have not shipped my package since it has not arrived at *** for processing, and I am not satisfied with this answer
Sincerely,
*** ***

Today, November **, 2015, ELF (Eyes Lips Face) Cosmetics had a 50% saleSo, naturally, I thought it was a great bargain so I ordered items onlineI qualified for free shipping but when my payment was processed the shipping charge was addedI contacted ELF customer service and they said they would take care of it and refund my shipping feeInstead, what they did was lower the cost of two items so that I would not qualify for the free shipping so I was charged dollars moreWhen I asked when I would receive a refund, I received an email saying they apologize but I was not entitled to a refundThis is FRAUD for the following reasons:
1) advertising
2) Fraudulent business practice for lowering cost of items so that I would not meet the threshold for free shippingI did not ask for them to discount my itmes furtherI simply asked for a refund3) I ended up losing more money over this transaction because I didn't receive the free shipping discount and I was not refunded--so I was charged MORE for the total 50% deal4) I am very angry that companies take advantage of consumers by these types of schemes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
I said I did not want a refundThe item I ordered is in stock, and has consistently been in stock and available for purchase since I received the wrong itemInstead of a refund, they could have just sent me the correct thingI am not happy with their "solution".
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has
NOT been resolved because:
The refund has not yet been processed through *** yet. The *** case is still open. Please confirm with your records that this has been taken care of
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any confusion or inconveniencePlease feel free to contact our manager directly and she will be happy to explain the situation personally Here is her contact information: *** or *** *** ***There was a rebate offer on our site through a third
party, ValueMagsThis entailed placing an order of at least $in products and then sending the correct information and forms to ValueMagsThe offer is through themUnfortunately the offer was posted on a site by someone giving incorrect information stating that the rebate was directly through e.l.fIf you followed the directions on the site and sent in the information you should receive the rebate check from Valences within daysPlease contact them for information on thisWe apologize if you were given incorrect information by a representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is still not what I want I request shipping be refunded the day after I put the Revdex.com complaint in, I called the call center to talk to an actual humanAfter calling times to actually get through to someone, I talked to a women who immediately put me through to a supervisor per my request, and they put me throughTalking to the supervisor, she was very rudeShe kept interrupting me telling me that my issue was resolved and I kept telling me her no, that it wasn't resolved to my likingShe told me that she had people on the other line, and she needed to resolve my issue as fast as possible this is very disrespectful to me since I've been trying to resolve this this for weeksI told her again the issue and she told me that my issue was resolved was being very rude to meShe told me that she needed to deal with other things and hung up on meThis is the worst customer service experience I have ever had, I want my shipping refunded because of customer inconvenienceI know that you can refund shipping since you just said I could place an order and you could refund that shipping, so it's not that you can't, it's just no one wants toThis is unacceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any confusion or inconveineceWe are responding to every e-mail that we are receivingThis order was shipped and may be tracked at *** via tracking #***It is
en-route to regional processing facility as of ***Please allow an additional few business days for tracking to update due to postal delaysIf it does not update in this time frame please feel free to contact our consumer relations manager directly at *** and she will be happy to personally assist you with a refund

Revdex.com:
I have received a response from the customer service team of Eyes Lips Face and they inform me that they have issued a full refund and provided me with a new 50% code to re-order on my shipment that has been lost in transitHopefully my experience the second time
around will be much more satisfying and less expressly convolutedIf these issues persist, I will no longer be ordering from Eyes Lips Face
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The tracking number was incorrect A package did arrive missing lip glosses and one brush They said they refunded my money but they did not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The tracking number is still not found and my address isn't an APO, it is FPO
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am still missing items from my order I have not received any contact from the company other than this either
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I contacted their customer service on ocassions through email and also *** they never responsed back to my emails and it took them a few days to message me back on ***, on Dec ** I was told through *** they sent me a refund, that I still have not yet received, when I messaged them again on *** on Dec ** they told me it would take a day or two to show up but still I see nothingI did open a *** dispute because I wanted their help getting E.L.F to communicate what they plan on doing to make this mistake they made better for me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Well then I guess my complaint is still active
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Having to wait until my order it considered "lost in transit", even though it was their error in the first place that caused this. I placed my order almost 2 weeks ago, and now I have to wait another three weeks to even have my package sent to me in the first place? As to their claim that they can always be reached at that email address, I've sent 4 or 5 emails and have received 1 or 2 replies no longer than a sentence or two. Then to say that it's enroute to the destination is [redacted] because the address that ELF Cosmetics changed it to, (not the CORRECT address I provided them with), does NOT exist. So the "destination" does not exist. This horrendous customer service is the reason I filed my complaint in the first place
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]