e.l.f. Cosmetics

We apologize for any confusion. The order was shipped via tracking # [redacted] and may be tracked at:
[redacted]      The shipment is showing as of 11/** as being in transit to the destination.  If...

the customer does not receive the order within three weeks of the ship date, we will consider it lost in transit and either refund or reship, as per our company policy. We may always be reached at [redacted]

We apologize for any confusion or inconvenience. This order was shipped on [redacted], via [redacted] tracking [redacted]. We do ask that you allow at least three business days for the tracking information to update.

We are showing that this order was refunded in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received one of the packages, which I assume was the second or replacement package, NOT the two just to be clear. Meaning that, yes the first package was in fact addressed wrong - against what all their customer service
reps said. The company did not once discuss with me in regards to why my package took 19 days  to arrive when their website clearly states that the free standard shipping takes 5-9 days. That is false advertising. The company also did not communicate why their customer service agents were horrible, rude, hung up on me, etc. That is not customer service and I want this to be addressed, a paying customer does not deserve to be treated in such manor. Again, I feel like I deserve a refund or at least a major discount at the least. 
Again, yes I received one of the packages. After being treated the way I was from your company, I was freaking nice to your agents - profanity? Bite me. The company still has not addressed why my package took up to 19 days to arrive when their website clearly states that the free standard shipping takes 5-9 days. That is false advertising. I STILL feel like I deserve a refund or at least a major discount at the least. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer has been fully refunded for the item that was missing from their order. We apologize for our initial error that the first refund was incorrect. Customers are only blocked on [redacted] for strict harassment guidelines. If the customer would like to place a new order for the item when it...

returns to stock, we will gladly manually discount it for free shipping, if they contact us. The order was placed on 11/**, and shipped on 12/*, within our shipping guidelines. Since the order was placed with a 50% off promotional code we are not able to refund for the shipping fee in addition to this promotion.

We are very sorry for any confusion or inconvenience. Both of these orders were declined by the issuing bank. Neither were actually charges, they are pending authorizations which automatically drop off.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.But I would like to add that my total was over $25 when I placed it and showed that I had free shipping. It was in the confirmation that I saw that the $4.95 had been added. This is not the first time this happens to me, and I do believe it might be a glitch on your site. You should have someone look in to this problem.
Sincerely,
[redacted]

This was refunded in full on [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As noted on our site, we DO NOT share your credit card information with anyone. The magazine subscriptions are completely free of charge or future obligation and they do not automatically renew. There is an opt out box to check if you do not wish to receive this, when you place an order. We...

will be happy to delete this person's account from our system. They need to contact [redacted] for assistance, or they can log on to their account and delete their billing information themselves.[redacted]

We apologize, we do not currently have any 50% off codes. If the customer places a new order, we will be  happy to manually discount it.

Dear E.L.F. Cosmetics C.S.,
I placed my order for three (3) LIGHT BROWN, 81942- Lock on Liner and Brow Cream.
I NEVER got an email confirming my order. I called your customer service to find out where my order was and that I could not track my delivery because I had not gotten a confirmation but, my credit card was charged for the items.
The Rep. told me my delivery date but, offered no information as to an order number.
Today I received my package to find that E.L.F. sent me the WRONG COLOR, 81941.
It seems like it should be no surprise that my order was wrong as the rep said, "Well sometimes it happens, people do not get confirmation emails" ?
Bad service bad everything. I would like to get a FULL REFUND for the products that I waited for, had to call customer service and wait on hold for a Rep., then to get the wrong color.
At your expense, you can send a label for shipping back to you and credit my card for the full amount.
I understand the person reading this is not at fault but, there is no excuse for bad service.
M.Y.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Order #[redacted]  and  #[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Actually that's completely unacceptable? Here is my tracking ACTUALLY and it shows a estimated delivery of January [redacted] 2015 and the mail has already came. Please see the chat from your attendants below.. I called in 5 times today, have a screenshot if needed, trying to talk to a manager. The first girl I talked to, also [redacted], would not help me - cut me off several times - and then cut me off by transferring me to someones VOICEMAIL. Every other time I called in I was just automatically transferred to someones voicemail, no one will assist me. I want my freaking money back at this point. Your website claims 5-9 business days from ordering to receive the package and its been well over that. Every single employee I've worked with has been so rude and I cannot wait to blast you on social media, news, etc.
[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 My order is in November, but their shipment is in December. In normal condition the out of stock are not charge, and they should let me know. Otherwise I think they will be sent once they have. They can go to check the delivery. The package weighs only 0.8 pounds. They obviously know the items are out of stock. Why don't refund?  Yes, the orders have more than 90 days,but there are always exceptions. Because that's not my fault. I always thought they will be shipped with another order. As a matter of fact, I was misled by them. They gave the tracking number for my another order.  Up to now, the tracking numbers have no records. The order is also more than 90 days. But they agree to refund. Why not for these two orders? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any confusion. Below is a list of the products that should have been shipped with your Play Beautifully Bundle. They add up to $40. Please let us know if you are missing any items.
85040S Studio Endless Eyes Pro Mini Eyeshadow Palette-Natural21711 Essential...

Shadow Lock Eyelid Primer84006 Studio Contour Brush23201 Essential Acne Fighting Spot Gel85011 Studio Kabuki Face Brush57001 Skincare Illuminating Eye Cream82463 Studio Matte Lip Color-Tea Rose6322 Studio Pressed Mineral Blush-Sweet Retreat21663 Essential Clear Brow & Lash Mascara

We apologize for any confusion. This refund was issued on 12/*.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This customer did receive her package and we do apologize for any inconvenience due to her original lost package. Unfortunately packages do get lost in the mail on rare occasions. The package was addressed according to the information submitted on the original order. We have researched the history of calls/emails/chats, where the customer used profanity on several occasions. We have done our best to assist this customer and she did receive the products ordered.

What is the issue here?