Do not use this company!! After requesting a service call we were strung along from Sat to Tues by excuses for delays, wasting our time waiting around for someone to show up I could go on and on about the whole issue but the worst part is that I ended up being ripped off The bill was $to replace a vanity sink and taps........at least $an hour[redacted] I am a senior of and feel this outfit should be investigated for their practicesOh by the way when you call to speak to the manager you get the run around.....He is in a meeting!!
We are trying to speak with somebody from this company- anybody other than the dispatch- and we are simply NOT able to! We have called them for the last couple of days-every day- and the dispatch is only 'sending' the message to -we don't know "where" (??)- but every day we get the same answer from her: somebody will call you backextremely BAD customer service support and very very HIGH prices!
Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Contact Name and Title: Kevin [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com We are very sorry for Mr***'s unsatisfactory experienceWe have reached out, and are in the process of rectifying the situation to his satisfaction
Initial Business Response / [redacted] (1000, 5, 2014/09/19) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com Mr [redacted] came into our dealership on Sept5, to discuss a vehicle he saw on our websiteWe offered to sell Mr [redacted] the vehicle for the price advertised on the website ($12,plus tax, title and license and any after-market products, should he have chosen)As he clearly states in his complaint, he declined our offer, and left the dealership After Mr [redacted] decided not to purchase the vehicle, the dealership adjusted the vehicle's price to $13,The website was also immediately edited to reflect the new priceWe can substantiate this, as our inventory management software time stamps price changesThe price remained at $13,after September 5th We are sorry that Mr [redacted] decided not to take advantage of the pricing before it was adjustedWe certainly would have sold him the car at the lower price had he accepted our offer on September 5thBut, when Mr [redacted] declined and left the dealership without a contract (or even a written offer), Elgin Toyota was certainly free to adjust the priceAs the Revdex.com well knows, it is not uncommon for dealers to frequently alter vehicle pricing, depending on a variety of market factorsAs Elgin Toyota's website properly reflected the price change well before Mr [redacted] returned (days later), Elgin Toyota was under no obligation to sell him the car at the lower priceWe certainly regret any confusion or misunderstanding Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) -I saw listing on the Elgin Toyota website for a Scion XBThe color was army rock and mileage was thousand -I saw another listing on the Elgin Toyota website for a Scion XBThe color was silver and the mileage was thousand -Both of the cars were listed at $12, -When I arrived at the dealership on Friday the 5th we met [redacted] and he showed me both cars - [redacted] stated that both cars were priced at $12,He would also add in car mats for either one we choose -When we sat down to look at the paperwork for the army rock XB he said that the price is changed to $12,because of the interior warranty -That is a $increase that I did not expect -After stating that I would need time to think about the new price, I met [redacted] said that the interior warranty is something that is passed [redacted] to the customer as part of the final priceBut he did state that he would remove the cost if it was a deal breaker -If the interior warranty was a true option, then it should not be added into the final cost unless requested -An example of an option: "We have an interior warranty available for purchase" -While on the subject of pricing Carlos stated that the army rock XB had gone through two price reductionsThe car started at around $14,Then it was reduced to somewhere around $13,000, then finally reduced to $12, -This part will be important later because it disproves the theory that there was a pricing error -I left the dealership to go talk to the insurance company to see if we could receive an extra $to pay for the car -On Friday we saw that the listing for the army rock XB was taken down -The silver one was still listed at $12, -On Saturday the 6th I attempted to call [redacted] to see if the car was still available but he did not get back to me -When calling to confirm that the car was still available there was no mention of any price change -When I arrived at the dealership I was approached by [redacted] He showed me the car but informed me that the price was now $13,He explained that it was a pricing issue and that the listing had to be taken down -This simply does not make sense because the silver XB that was listed originally at $12,is now priced at $12,So, if it was a pricing error it would make sense to fix the listing, then repost itInstead, they decided to ambush me with the new additions, making the car another $A increase of $from when the car was originally listed -When going over the final price of the car the warranty on the car was aggressively pushedEven after stating that I was not interested in the warranty it continued to find it's way into the final cost of the car -The interior warranty was also not taken off or offered as an optionIt was simply added into the final cost -I also met [redacted] who said that Elgin Toyota reserves the right to change the price of the car -I understand that but how it was explained to me was that there a pricing error, not a change in market value -He was also talking in a very loud toneHe took a very aggressive approach to try and sell the carHe used the phrase "are gonna work with me"I reserve the right not buy the carLastly he stated that he reserved the right to change the price of the car In my opinion this is not an issue of a listing errorFrom the time they listed both cars they were attempting to draw in customersAfter the customers have been drawn in, they would then begin adding on charges that they claimed were optionsAs stated above they were hardly optionsThe car would only be sold if all the extra "options" were added Whatever pricing error that they claim is falseCarlos stated that Elgin Toyota had lowered the car to $12,490, not the listing companyThey also have the ability to change the price if there was a so called errorAs stated above, the silver XB is now $12,as opposed to $12,when it was originally listedLastly, the army rock XB listing has not returnedIf it was a pricing error they could of fixed the price and re listed it Final Business Response / [redacted] (4000, 11, 2014/10/14) */ We regret that Mr [redacted] is not satisfied with our response, as we strive to have satisfied customers who fully understand the pricing of a vehicleAs we previously stated, Mr [redacted] decided not to purchase the vehicle on Sept5th for $12,490, and we subsequently changed the price We certainly regret that we cannot assist Mr [redacted] any further
Never use A R O PlumbingWe contacted this company at 7:am because our hot water heater broke and needed repairs quickly since we have a toddler and had no hot water in the dead of winterWe were assured that a technician would arrive between and pm that dayAt 3pm received a call that the technician was running late but that we were next in line for serviceAt pm received another call that the technician was still running late but that we were still next in lineAt pm they called again and said the technician was still late but we were nextBy pm I called and then was told that the technician would not be coming but they could send someone the following dayThey actually thought that after stringing is along for hours we would want to still use their serviceMeanwhile we could have called another plumbing company hours earlier and gotten the problem fixedI asked why no techs were available when they advertise themselves as a hour company, and the admin person just said the tech was finishing his shift and therefore no one would attend to our callApparently they falsely advertise themselves as a hour business when they're not It was only after this experience happened that I went online to read the company's reviews and saw the horrible ratings and experiences described by their former customers Terrible business practices and advertising - what a waste of time
Initial Business Response / [redacted] (1000, 5, 2014/04/01) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @blautogroup.com We apologize for any confusion regarding the extended warrantyWe are cancelling the warranty, and a check for the full amount will be sent to [redacted] The check is required to go to the lean holder, and will reduce the outstanding balance on the loan (this does not affect the payment, but essentially reduces the term of the loan) If the customer would like, we can send them a copy of the check when it is cut Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/11/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com We have had multiple discussions with Mr [redacted] regarding this issue since Janyary, and we would be glad to provide all of the emails, if need beWe have gone above and beyond with our offer in an attempt to satisfy Mr [redacted] with a gesture of good will The following email was sent to Mr [redacted] previously, and this is still our Hello Mr***, I've spoken to Mr [redacted] regarding your concern and he has given me the approval to assist in your request pertaining to Question #We will replace the front flex pipe only at no charge to youThis is the exhaust pipe we needed to remove for the clutch replacementThis will be the last investment Elgin Toyota will make in your SolaraIf your vehicle should require further repairs (see email below regarding other convertor) or sensors we will not offer additional assistanceThe replacement of the converter will be contingent upon your agreement with our offerIf you would like to proceed with the repairs, please let me know the time and date you would like to schedule an appointmentWe have the parts in stock and should take less than hours to complete Thank you in kind for the blessings and same to you sir [redacted] Service & Parts Director Elgin Toyota Scion Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Toyota Elgin, The response from Service Manager Mr [redacted] at the Toyota Elgin is not acceptable It does reward Service Manager at the expense of customer Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for itThis is very common solution for customers used by insurance industry I have returned my car Jan Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for meMy expectations were to get big job clutch replacement and repair oil leak done with no problemsIn return I have faced new problem check engine lightStatistically I had two open problems and one fixedThis means 2/which is 66% failure rate for serviceThis is high risk number for meYou had an opportunity to correct this on Jan I think you have missed this opportunityWhy this has happened to me? Is it because I gave permission to service my car at Toyota Elgin? If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21, I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of [redacted] office and internet users who read reviews Will comments from above help you to understand what I am going through? Is it worth to you to not pay $for the damage? You have received OK from your manager to use $ Is it worth to you to not pay $for the difference? Regards Senior citizen [redacted] Final Business Response / [redacted] (4000, 13, 2015/01/21) */ We have gone far above and beyond what would even be deemed reasonable in this situationOur response has not, and will not, change in this case Final Consumer Response / [redacted] (4200, 15, 2015/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Toyota Elgin, The response from Service Manager Mr [redacted] at the Toyota Elgin is not acceptable It does reward Service Manager at the expense of customer Update As of today 01/29/customer satisfaction rating for Toyota Elgin is at the level because no payments have been received to pay for the damage Level is badLevel is very good when $paid Can you improve your customer satisfaction rating? Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for it This is very common solution for customers used by insurance industry I have returned my car Jan Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for meMy expectations were to get big job clutch replacement and repair oil leak done with no problemsIn return I have faced new problem check engine lightStatistically I had two open problems and one fixedThis means 2/which is 66% failure rate for serviceThis is high risk number for meYou had an opportunity to correct this on Jan I think you have missed this opportunityWhy this has happened to me? Is it because I gave permission to service my car at Toyota Elgin? If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21, I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of Lisa Madigan's office and internet users who read reviews Will comments from above help you to understand what I am going through? Is it worth to you to not pay $for the damage? You have received OK from your manager to use $ Is it worth to you to not pay $for the difference? Regards Senior citizen [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/10/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com This customer filed a complaint with the AG office prior to sending to the Revdex.comWe have already responded to the AG with complete signed documents from the customer, and clearly explained the transaction calculations Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will send the paper work to your office Final Business Response / [redacted] (4000, 9, 2014/10/24) */ We have attempted multiple times to explain the breakdown of pricing to Mr [redacted] , and we would be glad to againAs I mentioned, we have already sent a response regarding this matter to the AG, clearly explaining the transaction, and copies of every signed document Mr [redacted] also has the right to cancel the extended warranties if he would like, but of course in doing so, he would lose the coverage of those warrantiesA check for the prorated amount would be sent to the finance company to reduce the principal balance of the loanAlthough the payment is not recalculated, it effectively would shorten the term of the loanIn other words, the loan would be paid off at an earlier dateHe would just need to contact us if he would like to do this
Initial Business Response / [redacted] (1000, 5, 2014/11/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com We are sorry there was any confusion regarding the pricing of this vehicleWe offer, and present, additional coverage that we believe is beneficial to the customer, but these are strictly optional, and that should have been made clearThis vehicle was certified in our auto group program, but was eligible for the full Toyota Certification, which comes with greater warranty coverage, and a more extensive list of reconditioning The manager on duty at the time that spoke to Mr [redacted] recalls discussing trade value, among other subjects, but was unaware of Mr***'s pricing concernsAgain, we apologize for not clearing that up at the time Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have images from the websites the business advertised on that clearly indicate the vehicle as Toyota certified used hybridThe salesman and sales manager were very aware of my pricing concerns because I told them as soon as they indicated certification was an additional cost that was not advertisedWhen asked what I needed I told them I was paying the advertised price for the car with certification and needed a fair trade in valueThat was very clear and the sales people involved should remember the sale attempt as of them was frustrated and walked away and the other was still trying to close the "deal" as I walked outWhen I called before visiting I was told this vehicle was certified and less than other similar vehicles because they bought it for less at an auction and it didn't need any reconditioningSteer clear of this business! Final Business Response / [redacted] (4000, 11, 2014/12/05) */ Once again, we are very sorry about any confusion in our communications with Mr***As we previously stated, we believe that the vehicle was represented accurately, but if our staff failed to adequately address Mr***'s pricing concerns, we certainly apologizeIf Mr [redacted] is still looking to purchase a used Toyota, I would be happy to personally assist in the transaction to ensure that there are no misunderstandingsWe strive to satisfy all of our customers and if Mr [redacted] would like to contact me directly, I will make sure that he will receive excellent pricing for his purchase and his trade-in Final Consumer Response / [redacted] (4200, 13, 2014/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Continuing to ignore the real problem of advertising
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Bought a USED car from hereon the drive home airbag light came onBrought it in to [redacted] to get fixed, it was a week long debate on who was going to pay for itThey paidOn the drive home from picking up the vehicle from fixing airbag light, the check engine light came on along with the vehicle having Improper idlingon day of sale the car fax was clean, and they showed us the inspection paper of the vehicle it read just an oil change was done and everything else was fineI feel like a lot of things were missed during their inspectionhow can so many things end up wrong when I only had the car in my possession for daysI recommend getting a used vehicle from [redacted] in Crystal Lake! they are amazing group of people and ALWAYS answer the phoneAt the [redacted] dealership the calls always go to their voicemailwill report them to Revdex.com and make sure all friends and family never shop here! Something is seriously wrong with this place! [redacted] 's fiance here, with a little more info to chime inThe car we bought is a [redacted] trade in from the [redacted] dealershipI am pleased that this dealership did fix the problem with the airbag light showing when we drove the car homeIt is suspicious though, that we noticed it on the drive home when we didn't notice anything during our test driveI did buy the car "as is" because I don't mind working on it myself, and it still has a factory powertrain warrantyI wish I could have handled this whole situation for my fiance, but I had to work out of town for a week, so I could only communicate over the phoneAt one point, no one could tell us where our car was at the momentThey had taken it to a [redacted] dealership without telling us for days, leaving us to wonder if our new car was stolenI figured everything was good when we were told the car was fixed, but the next I heard from [redacted] was that the car was running rough straight out of their parking lotShe had gone straight back, only to hear [redacted] claim that this would go away, because the ECU had been reset by the [redacted] dealership [redacted] called the [redacted] dealership to ask about the problem, and [redacted] informed her that the ECU was never resetAgain, this is extremely suspicious that no one knew of any problems when the new problem existed immediately driving out of the dealershipAt this point, trying to deal with [redacted] (used car manager) and [redacted] was increasing fruitless, as the phone receptionist would just forward you to their phone extension, which never got answeredReceptionists wouldn't even know if the employee that you asked for was at work or not! Voicemails were returned days later [redacted] promised [redacted] a call right back after talking with [redacted] due to conflicting stories, and then went home for the dayThe finance department also made an error with the date on the paperwork, and now weeks later the old car loan still isn't paid offIn the end, people make mistakes and things break, but the service that we received in person and over the phone was sub-par, causing the situation to take weeks to only be half-resolved
Kevin and down were excellent and were able to solve the problem in reference to our thermostatThey supplied a nice theromostat and explained how it operates
I will Never go back or recommend any of my friends or family to Elgin Toyota We traded our car for a used minivan which the lady sales associate told us everything was working included the dvd player installed by the previous owner When we got home we tested the dvd player and it did not workWe called to the [redacted] male sales associate who exactly sold us the minivan and said he would investigate It took him days to get back to us just to tell us that the dvd wad never working I told him if that was the case why did you lie To make a long story short we had to talk with the sales manager to get his associate to call us We bought the minivan on the 11th of November and today November get a call back from the sales associate that he won't help me because I didn't ask for him when I went to go have the dvd inspected We bought the minivan for more room and the dvd for our kids and because one associate lied it reflects on the whole organization PLEASE DO NOT buy anything from these liars
I was very pleased with the service I receivedI thought *** and *** where very polite, helpful and made my experience very pleasantI found them to be very prompt with their service and would recommend them and the company to any one looking for a plumber
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedOn 1/19/16, I received an updated bill which reflects the requested changes I made in my letter to EVDI
Regards,
*** ***
My furnace was not working so I called AROThey arrived on time and were politeThey fixed my furnace in a timely and professional mannerAnd we were very happy with the service
Called this company to fix/replace our water heaterPlumber Derek was a young guy but very inexperience, while uninstalling the tank he forgot to turn off the water and our furnace room was floodedWater was everywhere including the electronics I have in that room (phone modem/network routers etc)Plumber does not know how to deal with crisis and my wife and I ended up cleaning up his mess / water damageHe uninstalled a vent that leads to the outside and say he will cap itAs you can tell by the photo; His idea of caping is stuff insulation into it and leave it openTrying to call the management the day after but no management was in the office as we are told by the reception
If you do choose to use them, explicitly ask for a SENIOR tech/plumberI hear you get better result if there's a senior personnel on the site
Do not use this company!! After requesting a service call we were strung along from Sat to Tues by excuses for delays, wasting our time waiting around for someone to show up I could go on and on about the whole issue but the worst part is that I ended up being ripped off The bill was $to replace a vanity sink and taps........at least $an hour[redacted] I am a senior of and feel this outfit should be investigated for their practicesOh by the way when you call to speak to the manager you get the run around.....He is in a meeting!!
We are trying to speak with somebody from this company- anybody other than the dispatch- and we are simply NOT able to! We have called them for the last couple of days-every day- and the dispatch is only 'sending' the message to -we don't know "where" (??)- but every day we get the same answer from her: somebody will call you backextremely BAD customer service support and very very HIGH prices!
I had a satisfactory plumbing experience with a.r.o today, New Year's DayThe workers were helpful and prompt!
Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Contact Name and Title: Kevin [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com We are very sorry for Mr***'s unsatisfactory experienceWe have reached out, and are in the process of rectifying the situation to his satisfaction
Initial Business Response / [redacted] (1000, 5, 2014/09/19) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com Mr [redacted] came into our dealership on Sept5, to discuss a vehicle he saw on our websiteWe offered to sell Mr [redacted] the vehicle for the price advertised on the website ($12,plus tax, title and license and any after-market products, should he have chosen)As he clearly states in his complaint, he declined our offer, and left the dealership After Mr [redacted] decided not to purchase the vehicle, the dealership adjusted the vehicle's price to $13,The website was also immediately edited to reflect the new priceWe can substantiate this, as our inventory management software time stamps price changesThe price remained at $13,after September 5th We are sorry that Mr [redacted] decided not to take advantage of the pricing before it was adjustedWe certainly would have sold him the car at the lower price had he accepted our offer on September 5thBut, when Mr [redacted] declined and left the dealership without a contract (or even a written offer), Elgin Toyota was certainly free to adjust the priceAs the Revdex.com well knows, it is not uncommon for dealers to frequently alter vehicle pricing, depending on a variety of market factorsAs Elgin Toyota's website properly reflected the price change well before Mr [redacted] returned (days later), Elgin Toyota was under no obligation to sell him the car at the lower priceWe certainly regret any confusion or misunderstanding Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) -I saw listing on the Elgin Toyota website for a Scion XBThe color was army rock and mileage was thousand -I saw another listing on the Elgin Toyota website for a Scion XBThe color was silver and the mileage was thousand -Both of the cars were listed at $12, -When I arrived at the dealership on Friday the 5th we met [redacted] and he showed me both cars - [redacted] stated that both cars were priced at $12,He would also add in car mats for either one we choose -When we sat down to look at the paperwork for the army rock XB he said that the price is changed to $12,because of the interior warranty -That is a $increase that I did not expect -After stating that I would need time to think about the new price, I met [redacted] said that the interior warranty is something that is passed [redacted] to the customer as part of the final priceBut he did state that he would remove the cost if it was a deal breaker -If the interior warranty was a true option, then it should not be added into the final cost unless requested -An example of an option: "We have an interior warranty available for purchase" -While on the subject of pricing Carlos stated that the army rock XB had gone through two price reductionsThe car started at around $14,Then it was reduced to somewhere around $13,000, then finally reduced to $12, -This part will be important later because it disproves the theory that there was a pricing error -I left the dealership to go talk to the insurance company to see if we could receive an extra $to pay for the car -On Friday we saw that the listing for the army rock XB was taken down -The silver one was still listed at $12, -On Saturday the 6th I attempted to call [redacted] to see if the car was still available but he did not get back to me -When calling to confirm that the car was still available there was no mention of any price change -When I arrived at the dealership I was approached by [redacted] He showed me the car but informed me that the price was now $13,He explained that it was a pricing issue and that the listing had to be taken down -This simply does not make sense because the silver XB that was listed originally at $12,is now priced at $12,So, if it was a pricing error it would make sense to fix the listing, then repost itInstead, they decided to ambush me with the new additions, making the car another $A increase of $from when the car was originally listed -When going over the final price of the car the warranty on the car was aggressively pushedEven after stating that I was not interested in the warranty it continued to find it's way into the final cost of the car -The interior warranty was also not taken off or offered as an optionIt was simply added into the final cost -I also met [redacted] who said that Elgin Toyota reserves the right to change the price of the car -I understand that but how it was explained to me was that there a pricing error, not a change in market value -He was also talking in a very loud toneHe took a very aggressive approach to try and sell the carHe used the phrase "are gonna work with me"I reserve the right not buy the carLastly he stated that he reserved the right to change the price of the car In my opinion this is not an issue of a listing errorFrom the time they listed both cars they were attempting to draw in customersAfter the customers have been drawn in, they would then begin adding on charges that they claimed were optionsAs stated above they were hardly optionsThe car would only be sold if all the extra "options" were added Whatever pricing error that they claim is falseCarlos stated that Elgin Toyota had lowered the car to $12,490, not the listing companyThey also have the ability to change the price if there was a so called errorAs stated above, the silver XB is now $12,as opposed to $12,when it was originally listedLastly, the army rock XB listing has not returnedIf it was a pricing error they could of fixed the price and re listed it Final Business Response / [redacted] (4000, 11, 2014/10/14) */ We regret that Mr [redacted] is not satisfied with our response, as we strive to have satisfied customers who fully understand the pricing of a vehicleAs we previously stated, Mr [redacted] decided not to purchase the vehicle on Sept5th for $12,490, and we subsequently changed the price We certainly regret that we cannot assist Mr [redacted] any further
Never use A R O PlumbingWe contacted this company at 7:am because our hot water heater broke and needed repairs quickly since we have a toddler and had no hot water in the dead of winterWe were assured that a technician would arrive between and pm that dayAt 3pm received a call that the technician was running late but that we were next in line for serviceAt pm received another call that the technician was still running late but that we were still next in lineAt pm they called again and said the technician was still late but we were nextBy pm I called and then was told that the technician would not be coming but they could send someone the following dayThey actually thought that after stringing is along for hours we would want to still use their serviceMeanwhile we could have called another plumbing company hours earlier and gotten the problem fixedI asked why no techs were available when they advertise themselves as a hour company, and the admin person just said the tech was finishing his shift and therefore no one would attend to our callApparently they falsely advertise themselves as a hour business when they're not It was only after this experience happened that I went online to read the company's reviews and saw the horrible ratings and experiences described by their former customers Terrible business practices and advertising - what a waste of time
Initial Business Response / [redacted] (1000, 5, 2014/04/01) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @blautogroup.com We apologize for any confusion regarding the extended warrantyWe are cancelling the warranty, and a check for the full amount will be sent to [redacted] The check is required to go to the lean holder, and will reduce the outstanding balance on the loan (this does not affect the payment, but essentially reduces the term of the loan) If the customer would like, we can send them a copy of the check when it is cut Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/11/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com We have had multiple discussions with Mr [redacted] regarding this issue since Janyary, and we would be glad to provide all of the emails, if need beWe have gone above and beyond with our offer in an attempt to satisfy Mr [redacted] with a gesture of good will The following email was sent to Mr [redacted] previously, and this is still our Hello Mr***, I've spoken to Mr [redacted] regarding your concern and he has given me the approval to assist in your request pertaining to Question #We will replace the front flex pipe only at no charge to youThis is the exhaust pipe we needed to remove for the clutch replacementThis will be the last investment Elgin Toyota will make in your SolaraIf your vehicle should require further repairs (see email below regarding other convertor) or sensors we will not offer additional assistanceThe replacement of the converter will be contingent upon your agreement with our offerIf you would like to proceed with the repairs, please let me know the time and date you would like to schedule an appointmentWe have the parts in stock and should take less than hours to complete Thank you in kind for the blessings and same to you sir [redacted] Service & Parts Director Elgin Toyota Scion Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Toyota Elgin, The response from Service Manager Mr [redacted] at the Toyota Elgin is not acceptable It does reward Service Manager at the expense of customer Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for itThis is very common solution for customers used by insurance industry I have returned my car Jan Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for meMy expectations were to get big job clutch replacement and repair oil leak done with no problemsIn return I have faced new problem check engine lightStatistically I had two open problems and one fixedThis means 2/which is 66% failure rate for serviceThis is high risk number for meYou had an opportunity to correct this on Jan I think you have missed this opportunityWhy this has happened to me? Is it because I gave permission to service my car at Toyota Elgin? If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21, I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of [redacted] office and internet users who read reviews Will comments from above help you to understand what I am going through? Is it worth to you to not pay $for the damage? You have received OK from your manager to use $ Is it worth to you to not pay $for the difference? Regards Senior citizen [redacted] Final Business Response / [redacted] (4000, 13, 2015/01/21) */ We have gone far above and beyond what would even be deemed reasonable in this situationOur response has not, and will not, change in this case Final Consumer Response / [redacted] (4200, 15, 2015/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Toyota Elgin, The response from Service Manager Mr [redacted] at the Toyota Elgin is not acceptable It does reward Service Manager at the expense of customer Update As of today 01/29/customer satisfaction rating for Toyota Elgin is at the level because no payments have been received to pay for the damage Level is badLevel is very good when $paid Can you improve your customer satisfaction rating? Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for it This is very common solution for customers used by insurance industry I have returned my car Jan Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for meMy expectations were to get big job clutch replacement and repair oil leak done with no problemsIn return I have faced new problem check engine lightStatistically I had two open problems and one fixedThis means 2/which is 66% failure rate for serviceThis is high risk number for meYou had an opportunity to correct this on Jan I think you have missed this opportunityWhy this has happened to me? Is it because I gave permission to service my car at Toyota Elgin? If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21, I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of Lisa Madigan's office and internet users who read reviews Will comments from above help you to understand what I am going through? Is it worth to you to not pay $for the damage? You have received OK from your manager to use $ Is it worth to you to not pay $for the difference? Regards Senior citizen [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/10/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com This customer filed a complaint with the AG office prior to sending to the Revdex.comWe have already responded to the AG with complete signed documents from the customer, and clearly explained the transaction calculations Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will send the paper work to your office Final Business Response / [redacted] (4000, 9, 2014/10/24) */ We have attempted multiple times to explain the breakdown of pricing to Mr [redacted] , and we would be glad to againAs I mentioned, we have already sent a response regarding this matter to the AG, clearly explaining the transaction, and copies of every signed document Mr [redacted] also has the right to cancel the extended warranties if he would like, but of course in doing so, he would lose the coverage of those warrantiesA check for the prorated amount would be sent to the finance company to reduce the principal balance of the loanAlthough the payment is not recalculated, it effectively would shorten the term of the loanIn other words, the loan would be paid off at an earlier dateHe would just need to contact us if he would like to do this
Initial Business Response / [redacted] (1000, 5, 2014/11/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @blautogroup.com We are sorry there was any confusion regarding the pricing of this vehicleWe offer, and present, additional coverage that we believe is beneficial to the customer, but these are strictly optional, and that should have been made clearThis vehicle was certified in our auto group program, but was eligible for the full Toyota Certification, which comes with greater warranty coverage, and a more extensive list of reconditioning The manager on duty at the time that spoke to Mr [redacted] recalls discussing trade value, among other subjects, but was unaware of Mr***'s pricing concernsAgain, we apologize for not clearing that up at the time Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have images from the websites the business advertised on that clearly indicate the vehicle as Toyota certified used hybridThe salesman and sales manager were very aware of my pricing concerns because I told them as soon as they indicated certification was an additional cost that was not advertisedWhen asked what I needed I told them I was paying the advertised price for the car with certification and needed a fair trade in valueThat was very clear and the sales people involved should remember the sale attempt as of them was frustrated and walked away and the other was still trying to close the "deal" as I walked outWhen I called before visiting I was told this vehicle was certified and less than other similar vehicles because they bought it for less at an auction and it didn't need any reconditioningSteer clear of this business! Final Business Response / [redacted] (4000, 11, 2014/12/05) */ Once again, we are very sorry about any confusion in our communications with Mr***As we previously stated, we believe that the vehicle was represented accurately, but if our staff failed to adequately address Mr***'s pricing concerns, we certainly apologizeIf Mr [redacted] is still looking to purchase a used Toyota, I would be happy to personally assist in the transaction to ensure that there are no misunderstandingsWe strive to satisfy all of our customers and if Mr [redacted] would like to contact me directly, I will make sure that he will receive excellent pricing for his purchase and his trade-in Final Consumer Response / [redacted] (4200, 13, 2014/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Continuing to ignore the real problem of advertising
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Bought a USED car from hereon the drive home airbag light came onBrought it in to [redacted] to get fixed, it was a week long debate on who was going to pay for itThey paidOn the drive home from picking up the vehicle from fixing airbag light, the check engine light came on along with the vehicle having Improper idlingon day of sale the car fax was clean, and they showed us the inspection paper of the vehicle it read just an oil change was done and everything else was fineI feel like a lot of things were missed during their inspectionhow can so many things end up wrong when I only had the car in my possession for daysI recommend getting a used vehicle from [redacted] in Crystal Lake! they are amazing group of people and ALWAYS answer the phoneAt the [redacted] dealership the calls always go to their voicemailwill report them to Revdex.com and make sure all friends and family never shop here! Something is seriously wrong with this place! [redacted] 's fiance here, with a little more info to chime inThe car we bought is a [redacted] trade in from the [redacted] dealershipI am pleased that this dealership did fix the problem with the airbag light showing when we drove the car homeIt is suspicious though, that we noticed it on the drive home when we didn't notice anything during our test driveI did buy the car "as is" because I don't mind working on it myself, and it still has a factory powertrain warrantyI wish I could have handled this whole situation for my fiance, but I had to work out of town for a week, so I could only communicate over the phoneAt one point, no one could tell us where our car was at the momentThey had taken it to a [redacted] dealership without telling us for days, leaving us to wonder if our new car was stolenI figured everything was good when we were told the car was fixed, but the next I heard from [redacted] was that the car was running rough straight out of their parking lotShe had gone straight back, only to hear [redacted] claim that this would go away, because the ECU had been reset by the [redacted] dealership [redacted] called the [redacted] dealership to ask about the problem, and [redacted] informed her that the ECU was never resetAgain, this is extremely suspicious that no one knew of any problems when the new problem existed immediately driving out of the dealershipAt this point, trying to deal with [redacted] (used car manager) and [redacted] was increasing fruitless, as the phone receptionist would just forward you to their phone extension, which never got answeredReceptionists wouldn't even know if the employee that you asked for was at work or not! Voicemails were returned days later [redacted] promised [redacted] a call right back after talking with [redacted] due to conflicting stories, and then went home for the dayThe finance department also made an error with the date on the paperwork, and now weeks later the old car loan still isn't paid offIn the end, people make mistakes and things break, but the service that we received in person and over the phone was sub-par, causing the situation to take weeks to only be half-resolved
Kevin and down were excellent and were able to solve the problem in reference to our thermostatThey supplied a nice theromostat and explained how it operates
We had a water heater replacement and I will give stars for Kevin and Dylan for the wonderful job!
I will Never go back or recommend any of my friends or family to Elgin Toyota We traded our car for a used minivan which the lady sales associate told us everything was working included the dvd player installed by the previous owner When we got home we tested the dvd player and it did not workWe called to the [redacted] male sales associate who exactly sold us the minivan and said he would investigate It took him days to get back to us just to tell us that the dvd wad never working I told him if that was the case why did you lie To make a long story short we had to talk with the sales manager to get his associate to call us We bought the minivan on the 11th of November and today November get a call back from the sales associate that he won't help me because I didn't ask for him when I went to go have the dvd inspected We bought the minivan for more room and the dvd for our kids and because one associate lied it reflects on the whole organization PLEASE DO NOT buy anything from these liars
I was very pleased with the service I receivedI thought *** and *** where very polite, helpful and made my experience very pleasantI found them to be very prompt with their service and would recommend them and the company to any one looking for a plumber
Fast and excellent service!!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedOn 1/19/16, I received an updated bill which reflects the requested changes I made in my letter to EVDI
Regards,
*** ***
My furnace was not working so I called AROThey arrived on time and were politeThey fixed my furnace in a timely and professional mannerAnd we were very happy with the service
Called this company to fix/replace our water heaterPlumber Derek was a young guy but very inexperience, while uninstalling the tank he forgot to turn off the water and our furnace room was floodedWater was everywhere including the electronics I have in that room (phone modem/network routers etc)Plumber does not know how to deal with crisis and my wife and I ended up cleaning up his mess / water damageHe uninstalled a vent that leads to the outside and say he will cap itAs you can tell by the photo; His idea of caping is stuff insulation into it and leave it openTrying to call the management the day after but no management was in the office as we are told by the reception
If you do choose to use them, explicitly ask for a SENIOR tech/plumberI hear you get better result if there's a senior personnel on the site