I had a technician come in and tell me that the work that was required was going to cost me between $800-$ I told him that I was not interested and to take a hike He assured me that they phone around the city to other plumbers to compare prices and that this was the going rate I called another plumbing company and had them come out and do the work....total cost? $ This company is a rip of! Do not use them under any circumstances!
In April, we had an issue with two year old one piece Kohler toilets in that the flush seemed not to be strong enoughWe called A.ROand two of their reps came out to check the situationThey were here not ten minutes when they informed us not only that these toilets were useless and needed to be replaced but that there were problems with the piping at the floor that they could correctWe trusted them and agreed to let them go ahead with the work including the installation of new low volume toilets, which they claimed to be the best availableWe are not happy with these "special" toilets.They are not anywhere near the quality we thought we were getting for the price we paidThe invoice came to over $and is so convoluted that it is difficult to understand the jargon and how they could justify the many charges for the work doneWe really have no one to blame but ourselves but we feel that we were taken advantage of by this company
I had a repairman out to my home recentlyHe was a very nice manHe came right on time and he was here a good part of the day doing a few different jobs for meHe was very tidy and he cleaned up after himselfWe have used this company before and we are very satisfiedWe will definitely use this company again in the future
Utilized this company today and felt that their pricing was excessively highUnfortunately I was in a tight spot and wasn't able to get estimates from other businessesI later learned that their pricing is double, or more than double, that of industry standard Individual also tried to get me to replace equipment that didn't need to be replaced, also at an exorbitant costI wouldn't utilize their services again
Rick and (Kevin apprentice) were absolutely professional, friendly and explained exactly what they were doing and why certain parts needed replacing on my mom's boiler and furnaceMy mom has used your company in the past and will continue to do so because Rick knows what he is doingMy mom would recommend your company to anyone and since I was with her when Rick and Kevin where here replacing and servicing her furnace, I too will have your company come to my home in the future
Response for Complaint # *** Thank you for bringing this to our attentionWe do take every complaint seriously and strive to provide excellent customer service for all of our patientsAs such, we did investigate the details of this complaint and it was determined that the patient’s bone density exam had been denied by her insurance carrier and the balance of $was applied to the patient’s deductible On 7/16/the patient called in and requested to have the diagnosis code changed on her bone density exam and the exam rebilled, which we agreed to doAt that time a request was sent to the Board of Medical Economics (BOME) to have the collections on the account cancelled, as it had already gone to collections The charge was appealed to the patient’s insurance company on 7/23/14, adjusted and written off due to timely filing on 10/27/This resolved the charges, which meant that the patient no longer owed anything further at that point Our investigation also uncovered that BOME had not cancelled the account collections as we originally requested so a second request was sent on 12/30/to include removing it from the patient’s credit report, if needed. Again, thank you for bringing this to our attention.Sincerely, Kyle N***Marketing Manager
Initial Business Response /* (1000, 6, 2015/08/11) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup,com
On the evening of Friday July 10th, Ms*** took the car she selected and left the dealershipWhen she left, she
clearly understood that the entire transaction was dependent on final approval from the lenderHowever, due to credit score and past history, the original lender rejected the deal; fortunately, we found a bank that approved her loan but imposed a number of stipulationsAgain, this was clearly explained to Ms***In fact, she returned to the dealership to sign new paperwork and she provided an additional down paymentAll of the new lender's terms were clearly explained to Ms*** and she signed all of the revised paperwork that set forth the loan terms
We certainly regret any confusion and I would be glad to personally review the loan terms with Ms***If we can be of any further assistance, please let me know
Initial Consumer Rebuttal /* (3000, 8, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont execpt their response beacause to me thats a shady move if they did not want my business in the first place why call me desperate for me to go in and they had a good deal when in fact they did not they came back with paperwork in envelope never explained anything to me just said singed here here and nothing was metioned about the details if I would if known all the facts I would walked out with no deal like I did previously before they called me with the offer in the first place they know what they did was wrong I wont go in to eldin toyota sorry but I will find a way to get another deal from another institution thanks
Absolutely Nothing professional about this location!!! Got a call few days back from a representative asking me to come in to trade my current lease in for a new lease as part of this "Amazing" Toyotathon sales EventI went into Elgin Toyota on New Years Eve expecting to discuss numbers and was matched up with a non sales team memberI currently have an Avalon Limited and was looking to move into a Hybrid CamryInitially I was told no Camrys were on the lot and then somehow one was found after mins of trying to convince me the Avalon was a better optionMy wife and I did not have too much time as we had plans so we started discussing numbers and were told to wait for the salesman Don ***Then we were told that there would be no way to progress in the process until we took a test drive as this was the policyGreat there goes another mins!! After the drive we were lead back to Don ***'s desk who managed to show up time and again to say he was working with another family so to be patientPatience is fine...but two hours passed by with no numbers being presentedFinally, Don walks by and says that it was wise to wait until the end of my lease or I would be making almost double my paymentWhy couldn't this have been told an hour back?? However, he says that we should wait and another manager Imran will come to try to work with us on numbersMind you we are now looking at our third hour on New Years Eve sitting waiting for a separate individualI walk up then to the Manager standing around named Bob and complain about our hr waitBob tells me to WAIT AGAIN and then sends over a salesman to tell US TO LEAVE and says "Happy New Year." This is all going on while Bob and two other managers are standing around staring off in the distanceWhy do you tell customers you are open till 7pm then??? It's and we just wasted hrs New Years Eve trying to get into a new lease!!! I have bought cars previously from this dealer...and will never come back to Elgin Toyota again!!! How can you tell us to leave after patiently waiting for so long...sorry there is a limit that I give to my length of patience as I gave ample timeElgin Toyota is a complete disaster in terms of customer service AVOID at all costs!! Very Unmotivated Sales "Managers" it seems!! I question all other online reviews after my experience and will be contacting corporate!
Initial Business Response /* (1000, 5, 2015/02/24) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup.com
While we do adjust prices on a regular basis, we understand the frustration experienced by Mr***We apologize
for not contacting Mr*** prior to him driving all the way up to the dealership about the price change
We have reached out and offered to sell the vehicle for the $15,price posted prior to price adjustment
Initial Business Response /* (1000, 5, 2015/09/10) */
Contact Name and Title: Kevin [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
We are very sorry for Mr. [redacted]'s unsatisfactory experience. We have reached out, and are in the process of rectifying...
Initial Business Response /* (1000, 5, 2014/04/01) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@blautogroup.com
We apologize for any confusion regarding the extended warranty. We are cancelling the warranty, and a check for the full...
amount will be sent to [redacted] The check is required to go to the lean holder, and will reduce the outstanding balance on the loan (this does not affect the payment, but essentially reduces the term of the loan).
If the customer would like, we can send them a copy of the check when it is cut.
Initial Consumer Rebuttal /* (2000, 7, 2014/04/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will Never go back or recommend any of my friends or family to Elgin Toyota. We traded our car for a used minivan which the lady sales associate told us everything was working included the dvd player installed by the previous owner. When we got home we tested the dvd player and it did not work. We called to the [redacted] male sales associate who exactly sold us the minivan and said he would investigate. It took him 3 days to get back to us just to tell us that the dvd wad never working. I told him if that
was the case why did you lie. To make a long story short we had to talk with the sales manager to get his associate to call us. We bought the minivan on the 11th of November and today November 26 get a call back from the sales associate that he won't help me because I didn't ask for him when I went to go have the dvd inspected. We bought the minivan for more room and the dvd for our kids and because one associate lied it reflects on the whole organization. PLEASE DO NOT buy anything from these liars.
Thank you for bringing this to our attention. We do take every complaint seriously and strive to provide excellent customer service for all of our patients. As such, we did investigate the details of this complaint and it was determined that the patient was charged and billed appropriately as all of...
the studies/CPTs billed were in fact performed; however, we have reversed the charges in question and informed the insurance company as required. Again, we thank you for bringing this to our attention. Sincerely, Kyle N[redacted]Marketing Manager
Bought a USED car from here.... on the drive home airbag light came on. Brought it in to [redacted] to get fixed, it was a week long debate on who was going to pay for it. They paid. On the drive home from picking up the vehicle from fixing airbag light, the check engine light came on along with the vehicle having Improper idling. on day of sale the car fax was clean, and they showed us the inspection paper of the vehicle it read just an oil change was done and everything else was fine. I feel like a lot of things were missed during their inspection. how can so many things end up wrong when I only had the car in my possession for 4 days. I recommend getting a used vehicle from [redacted] in Crystal Lake! they are amazing group of people and ALWAYS answer the phone. At the [redacted] dealership the calls always go to their voicemail. will report them to Revdex.com and make sure all friends and family never shop here! Something is seriously wrong with this place!
[redacted]'s fiance here, with a little more info to chime in. The car we bought is a [redacted] trade in from the [redacted] dealership. I am pleased that this dealership did fix the problem with the airbag light showing when we drove the car home. It is suspicious though, that we noticed it on the drive home when we didn't notice anything during our test drive. I did buy the car "as is" because I don't mind working on it myself, and it still has a factory powertrain warranty. I wish I could have handled this whole situation for my fiance, but I had to work out of town for a week, so I could only communicate over the phone. At one point, no one could tell us where our car was at the moment. They had taken it to a [redacted] dealership without telling us for days, leaving us to wonder if our new car was stolen. I figured everything was good when we were told the car was fixed, but the next I heard from [redacted] was that the car was running rough straight out of their parking lot. She had gone straight back, only to hear [redacted] claim that this would go away, because the ECU had been reset by the [redacted] dealership. [redacted] called the [redacted] dealership to ask about the problem, and [redacted] informed her that the ECU was never reset. Again, this is extremely suspicious that no one knew of any problems when the new problem existed immediately driving out of the dealership. At this point, trying to deal with [redacted] (used car manager) and [redacted] was increasing fruitless, as the phone receptionist would just forward you to their phone extension, which never got answered. Receptionists wouldn't even know if the employee that you asked for was at work or not! Voicemails were returned days later. [redacted] promised [redacted] a call right back after talking with [redacted] due to conflicting stories, and then went home for the day. The finance department also made an error with the date on the paperwork, and now weeks later the old car loan still isn't paid off. In the end, people make mistakes and things break, but the service that we received in person and over the phone was sub-par, causing the situation to take weeks to only be half-resolved.
Initial Business Response /* (1000, 5, 2014/09/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
Mr. [redacted] came into our dealership on Sept. 5, 2014 to discuss a vehicle he saw on our website. We offered to sell...
Mr. [redacted] the vehicle for the price advertised on the website ($12,490 plus tax, title and license and any after-market products, should he have chosen). As he clearly states in his complaint, he declined our offer, and left the dealership.
After Mr. [redacted] decided not to purchase the vehicle, the dealership adjusted the vehicle's price to $13,490. The website was also immediately edited to reflect the new price. We can substantiate this, as our inventory management software time stamps price changes. The price remained at $13,490 after September 5th.
We are sorry that Mr. [redacted] decided not to take advantage of the pricing before it was adjusted. We certainly would have sold him the car at the lower price had he accepted our offer on September 5th. But, when Mr. [redacted] declined and left the dealership without a contract (or even a written offer), Elgin Toyota was certainly free to adjust the price. As the Revdex.com well knows, it is not uncommon for dealers to frequently alter vehicle pricing, depending on a variety of market factors. As Elgin Toyota's website properly reflected the price change well before Mr. [redacted] returned (5 days later), Elgin Toyota was under no obligation to sell him the car at the lower price. We certainly regret any confusion or misunderstanding.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
-I saw listing on the Elgin Toyota website for a 2011 Scion XB. The color was army rock and mileage was 24 thousand.
-I saw another listing on the Elgin Toyota website for a 2011 Scion XB. The color was silver and the mileage was 36 thousand.
-Both of the cars were listed at $12,490.
-When I arrived at the dealership on Friday the 5th we met [redacted] and he showed me both cars.
-[redacted] stated that both cars were priced at $12,490. He would also add in car mats for either one we choose.
-When we sat down to look at the paperwork for the army rock XB he said that the price is changed to $12,990 because of the interior warranty.
-That is a $500 increase that I did not expect.
-After stating that I would need time to think about the new price, I met [redacted]
[redacted] said that the interior warranty is something that is passed [redacted] to the customer as part of the final price. But he did state that he would remove the cost if it was a deal breaker.
-If the interior warranty was a true option, then it should not be added into the final cost unless requested.
-An example of an option: "We have an interior warranty available for purchase"
-While on the subject of pricing Carlos stated that the army rock XB had gone through two price reductions. The car started at around $14,000. Then it was reduced to somewhere around $13,000, then finally reduced to $12,490.
-This part will be important later because it disproves the theory that there was a pricing error.
-I left the dealership to go talk to the insurance company to see if we could receive an extra $500 to pay for the car.
-On Friday we saw that the listing for the army rock XB was taken down.
-The silver one was still listed at $12,490.
-On Saturday the 6th I attempted to call [redacted] to see if the car was still available but he did not get back to me.
-When calling to confirm that the car was still available there was no mention of any price change.
-When I arrived at the dealership I was approached by [redacted] He showed me the car but informed me that the price was now $13,490. He explained that it was a pricing issue and that the listing had to be taken down.
-This simply does not make sense because the silver XB that was listed originally at $12,490 is now priced at $12,990. So, if it was a pricing error it would make sense to fix the listing, then repost it. Instead, they decided to ambush me with the new additions, making the car another $500. A increase of $1000 from when the car was originally listed.
-When going over the final price of the car the warranty on the car was aggressively pushed. Even after stating that I was not interested in the warranty it continued to find it's way into the final cost of the car.
-The interior warranty was also not taken off or offered as an option. It was simply added into the final cost.
-I also met [redacted] who said that Elgin Toyota reserves the right to change the price of the car.
-I understand that but how it was explained to me was that there a pricing error, not a change in market value.
-He was also talking in a very loud tone. He took a very aggressive approach to try and sell the car. He used the phrase "are gonna work with me". I reserve the right not buy the car. Lastly he stated that he reserved the right to change the price of the car.
In my opinion this is not an issue of a listing error. From the time they listed both cars they were attempting to draw in customers. After the customers have been drawn in, they would then begin adding on charges that they claimed were options. As stated above they were hardly options. The car would only be sold if all the extra "options" were added.
Whatever pricing error that they claim is false. Carlos stated that Elgin Toyota had lowered the car to $12,490, not the listing company. They also have the ability to change the price if there was a so called error. As stated above, the silver XB is now $12,900 as opposed to $12,490 when it was originally listed. Lastly, the army rock XB listing has not returned. If it was a pricing error they could of fixed the price and re listed it.
Final Business Response /* (4000, 11, 2014/10/14) */
We regret that Mr. [redacted] is not satisfied with our response, as we strive to have satisfied customers who fully understand the pricing of a vehicle. As we previously stated, Mr. [redacted] decided not to purchase the vehicle on Sept. 5th for $12,490, and we subsequently changed the price.
We certainly regret that we cannot assist Mr. [redacted] any further.
Initial Business Response /* (1000, 5, 2014/10/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
This customer filed a complaint with the AG office prior to sending to the Revdex.com. We have already responded to the AG...
with complete signed documents from the customer, and clearly explained the transaction calculations.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will send the paper work to your office.
Final Business Response /* (4000, 9, 2014/10/24) */
We have attempted multiple times to explain the breakdown of pricing to Mr. [redacted], and we would be glad to again. As I mentioned, we have already sent a response regarding this matter to the AG, clearly explaining the transaction, and copies of every signed document.
Mr. [redacted] also has the right to cancel the extended warranties if he would like, but of course in doing so, he would lose the coverage of those warranties. A check for the prorated amount would be sent to the finance company to reduce the principal balance of the loan. Although the payment is not recalculated, it effectively would shorten the term of the loan. In other words, the loan would be paid off at an earlier date. He would just need to contact us if he would like to do this.
Never use A R O Plumbing. We contacted this company at 7:30 am because our hot water heater broke and needed repairs quickly since we have a toddler and had no hot water in the dead of winter. We were assured that a technician would arrive between 2 and 4 pm that day. At 3pm received a call that the technician was running late but that we were next in line for service. At 5 pm received another call that the technician was still running late but that we were still next in line. At 7 pm they called again and said the technician was still late but we were next. By 8 pm I called and then was told that the technician would not be coming but they could send someone the following day. They actually thought that after stringing is along for 12 hours we would want to still use their service. Meanwhile we could have called another plumbing company hours earlier and gotten the problem fixed. I asked why no techs were available when they advertise themselves as a 24 hour company, and the admin person just said the tech was finishing his shift and therefore no one would attend to our call. Apparently they falsely advertise themselves as a 24 hour business when they're not.
It was only after this experience happened that I went online to read the company's reviews and saw the horrible ratings and experiences described by their former customers.
Terrible business practices and false advertising - what a waste of time.
I had a technician come in and tell me that the work that was required was going to cost me between $800-$ I told him that I was not interested and to take a hike He assured me that they phone around the city to other plumbers to compare prices and that this was the going rate I called another plumbing company and had them come out and do the work....total cost? $ This company is a rip of
! Do not use them under any circumstances!
In April, we had an issue with two year old one piece Kohler toilets in that the flush seemed not to be strong enoughWe called A.ROand two of their reps came out to check the situationThey were here not ten minutes when they informed us not only that these toilets were useless and needed to be replaced but that there were problems with the piping at the floor that they could correctWe trusted them and agreed to let them go ahead with the work including the installation of new low volume toilets, which they claimed to be the best availableWe are not happy with these "special" toilets.They are not anywhere near the quality we thought we were getting for the price we paidThe invoice came to over $and is so convoluted that it is difficult to understand the jargon and how they could justify the many charges for the work doneWe really have no one to blame but ourselves but we feel that we were taken advantage of by this company
I had a repairman out to my home recentlyHe was a very nice manHe came right on time and he was here a good part of the day doing a few different jobs for meHe was very tidy and he cleaned up after himselfWe have used this company before and we are very satisfiedWe will definitely use this company again in the future
Utilized this company today and felt that their pricing was excessively highUnfortunately I was in a tight spot and wasn't able to get estimates from other businessesI later learned that their pricing is double, or more than double, that of industry standard Individual also tried to get me to replace equipment that didn't need to be replaced, also at an exorbitant costI wouldn't utilize their services again
Rick and (Kevin apprentice) were absolutely professional, friendly and explained exactly what they were doing and why certain parts needed replacing on my mom's boiler and furnaceMy mom has used your company in the past and will continue to do so because Rick knows what he is doingMy mom would recommend your company to anyone and since I was with her when Rick and Kevin where here replacing and servicing her furnace, I too will have your company come to my home in the future
Response for Complaint # *** Thank you for bringing this to our attentionWe do take every complaint seriously and strive to provide excellent customer service for all of our patientsAs such, we did investigate the details of this complaint and it was determined that the patient’s bone density exam had been denied by her insurance carrier and the balance of $was applied to the patient’s deductible On 7/16/the patient called in and requested to have the diagnosis code changed on her bone density exam and the exam rebilled, which we agreed to doAt that time a request was sent to the Board of Medical Economics (BOME) to have the collections on the account cancelled, as it had already gone to collections The charge was appealed to the patient’s insurance company on 7/23/14, adjusted and written off due to timely filing on 10/27/This resolved the charges, which meant that the patient no longer owed anything further at that point Our investigation also uncovered that BOME had not cancelled the account collections as we originally requested so a second request was sent on 12/30/to include removing it from the patient’s credit report, if needed. Again, thank you for bringing this to our attention.Sincerely, Kyle N***Marketing Manager
Initial Business Response /* (1000, 6, 2015/08/11) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup,com
On the evening of Friday July 10th, Ms*** took the car she selected and left the dealershipWhen she left, she
clearly understood that the entire transaction was dependent on final approval from the lenderHowever, due to credit score and past history, the original lender rejected the deal; fortunately, we found a bank that approved her loan but imposed a number of stipulationsAgain, this was clearly explained to Ms***In fact, she returned to the dealership to sign new paperwork and she provided an additional down paymentAll of the new lender's terms were clearly explained to Ms*** and she signed all of the revised paperwork that set forth the loan terms
We certainly regret any confusion and I would be glad to personally review the loan terms with Ms***If we can be of any further assistance, please let me know
Initial Consumer Rebuttal /* (3000, 8, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont execpt their response beacause to me thats a shady move if they did not want my business in the first place why call me desperate for me to go in and they had a good deal when in fact they did not they came back with paperwork in envelope never explained anything to me just said singed here here and nothing was metioned about the details if I would if known all the facts I would walked out with no deal like I did previously before they called me with the offer in the first place they know what they did was wrong I wont go in to eldin toyota sorry but I will find a way to get another deal from another institution thanks
Absolutely Nothing professional about this location!!! Got a call few days back from a representative asking me to come in to trade my current lease in for a new lease as part of this "Amazing" Toyotathon sales EventI went into Elgin Toyota on New Years Eve expecting to discuss numbers and was matched up with a non sales team memberI currently have an Avalon Limited and was looking to move into a Hybrid CamryInitially I was told no Camrys were on the lot and then somehow one was found after mins of trying to convince me the Avalon was a better optionMy wife and I did not have too much time as we had plans so we started discussing numbers and were told to wait for the salesman Don ***Then we were told that there would be no way to progress in the process until we took a test drive as this was the policyGreat there goes another mins!! After the drive we were lead back to Don ***'s desk who managed to show up time and again to say he was working with another family so to be patientPatience is fine...but two hours passed by with no numbers being presentedFinally, Don walks by and says that it was wise to wait until the end of my lease or I would be making almost double my paymentWhy couldn't this have been told an hour back?? However, he says that we should wait and another manager Imran will come to try to work with us on numbersMind you we are now looking at our third hour on New Years Eve sitting waiting for a separate individualI walk up then to the Manager standing around named Bob and complain about our hr waitBob tells me to WAIT AGAIN and then sends over a salesman to tell US TO LEAVE and says "Happy New Year." This is all going on while Bob and two other managers are standing around staring off in the distanceWhy do you tell customers you are open till 7pm then??? It's and we just wasted hrs New Years Eve trying to get into a new lease!!! I have bought cars previously from this dealer...and will never come back to Elgin Toyota again!!! How can you tell us to leave after patiently waiting for so long...sorry there is a limit that I give to my length of patience as I gave ample timeElgin Toyota is a complete disaster in terms of customer service AVOID at all costs!! Very Unmotivated Sales "Managers" it seems!! I question all other online reviews after my experience and will be contacting corporate!
Bill approached our furnace problem in a very professional manner
Initial Business Response /* (1000, 5, 2015/02/24) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@blautogroup.com
While we do adjust prices on a regular basis, we understand the frustration experienced by Mr***We apologize
for not contacting Mr*** prior to him driving all the way up to the dealership about the price change
We have reached out and offered to sell the vehicle for the $15,price posted prior to price adjustment
Quick response and very professional service
Initial Business Response /* (1000, 5, 2015/09/10) */
Contact Name and Title: Kevin [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
We are very sorry for Mr. [redacted]'s unsatisfactory experience. We have reached out, and are in the process of rectifying...
the situation to his satisfaction.
Initial Business Response /* (1000, 5, 2014/04/01) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@blautogroup.com
We apologize for any confusion regarding the extended warranty. We are cancelling the warranty, and a check for the full...
amount will be sent to [redacted] The check is required to go to the lean holder, and will reduce the outstanding balance on the loan (this does not affect the payment, but essentially reduces the term of the loan).
If the customer would like, we can send them a copy of the check when it is cut.
Initial Consumer Rebuttal /* (2000, 7, 2014/04/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will Never go back or recommend any of my friends or family to Elgin Toyota. We traded our car for a used minivan which the lady sales associate told us everything was working included the dvd player installed by the previous owner. When we got home we tested the dvd player and it did not work. We called to the [redacted] male sales associate who exactly sold us the minivan and said he would investigate. It took him 3 days to get back to us just to tell us that the dvd wad never working. I told him if that
was the case why did you lie. To make a long story short we had to talk with the sales manager to get his associate to call us. We bought the minivan on the 11th of November and today November 26 get a call back from the sales associate that he won't help me because I didn't ask for him when I went to go have the dvd inspected. We bought the minivan for more room and the dvd for our kids and because one associate lied it reflects on the whole organization. PLEASE DO NOT buy anything from these liars.
Thank you for bringing this to our attention. We do take every complaint seriously and strive to provide excellent customer service for all of our patients. As such, we did investigate the details of this complaint and it was determined that the patient was charged and billed appropriately as all of...
the studies/CPTs billed were in fact performed; however, we have reversed the charges in question and informed the insurance company as required. Again, we thank you for bringing this to our attention. Sincerely, Kyle N[redacted]Marketing Manager
Bought a USED car from here.... on the drive home airbag light came on. Brought it in to [redacted] to get fixed, it was a week long debate on who was going to pay for it. They paid. On the drive home from picking up the vehicle from fixing airbag light, the check engine light came on along with the vehicle having Improper idling. on day of sale the car fax was clean, and they showed us the inspection paper of the vehicle it read just an oil change was done and everything else was fine. I feel like a lot of things were missed during their inspection. how can so many things end up wrong when I only had the car in my possession for 4 days. I recommend getting a used vehicle from [redacted] in Crystal Lake! they are amazing group of people and ALWAYS answer the phone. At the [redacted] dealership the calls always go to their voicemail. will report them to Revdex.com and make sure all friends and family never shop here! Something is seriously wrong with this place!
[redacted]'s fiance here, with a little more info to chime in. The car we bought is a [redacted] trade in from the [redacted] dealership. I am pleased that this dealership did fix the problem with the airbag light showing when we drove the car home. It is suspicious though, that we noticed it on the drive home when we didn't notice anything during our test drive. I did buy the car "as is" because I don't mind working on it myself, and it still has a factory powertrain warranty. I wish I could have handled this whole situation for my fiance, but I had to work out of town for a week, so I could only communicate over the phone. At one point, no one could tell us where our car was at the moment. They had taken it to a [redacted] dealership without telling us for days, leaving us to wonder if our new car was stolen. I figured everything was good when we were told the car was fixed, but the next I heard from [redacted] was that the car was running rough straight out of their parking lot. She had gone straight back, only to hear [redacted] claim that this would go away, because the ECU had been reset by the [redacted] dealership. [redacted] called the [redacted] dealership to ask about the problem, and [redacted] informed her that the ECU was never reset. Again, this is extremely suspicious that no one knew of any problems when the new problem existed immediately driving out of the dealership. At this point, trying to deal with [redacted] (used car manager) and [redacted] was increasing fruitless, as the phone receptionist would just forward you to their phone extension, which never got answered. Receptionists wouldn't even know if the employee that you asked for was at work or not! Voicemails were returned days later. [redacted] promised [redacted] a call right back after talking with [redacted] due to conflicting stories, and then went home for the day. The finance department also made an error with the date on the paperwork, and now weeks later the old car loan still isn't paid off. In the end, people make mistakes and things break, but the service that we received in person and over the phone was sub-par, causing the situation to take weeks to only be half-resolved.
I had a satisfactory plumbing experience with a.r.o today, New Year's Day. The workers were helpful and prompt!
Initial Business Response /* (1000, 5, 2014/09/19) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
Mr. [redacted] came into our dealership on Sept. 5, 2014 to discuss a vehicle he saw on our website. We offered to sell...
Mr. [redacted] the vehicle for the price advertised on the website ($12,490 plus tax, title and license and any after-market products, should he have chosen). As he clearly states in his complaint, he declined our offer, and left the dealership.
After Mr. [redacted] decided not to purchase the vehicle, the dealership adjusted the vehicle's price to $13,490. The website was also immediately edited to reflect the new price. We can substantiate this, as our inventory management software time stamps price changes. The price remained at $13,490 after September 5th.
We are sorry that Mr. [redacted] decided not to take advantage of the pricing before it was adjusted. We certainly would have sold him the car at the lower price had he accepted our offer on September 5th. But, when Mr. [redacted] declined and left the dealership without a contract (or even a written offer), Elgin Toyota was certainly free to adjust the price. As the Revdex.com well knows, it is not uncommon for dealers to frequently alter vehicle pricing, depending on a variety of market factors. As Elgin Toyota's website properly reflected the price change well before Mr. [redacted] returned (5 days later), Elgin Toyota was under no obligation to sell him the car at the lower price. We certainly regret any confusion or misunderstanding.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
-I saw listing on the Elgin Toyota website for a 2011 Scion XB. The color was army rock and mileage was 24 thousand.
-I saw another listing on the Elgin Toyota website for a 2011 Scion XB. The color was silver and the mileage was 36 thousand.
-Both of the cars were listed at $12,490.
-When I arrived at the dealership on Friday the 5th we met [redacted] and he showed me both cars.
-[redacted] stated that both cars were priced at $12,490. He would also add in car mats for either one we choose.
-When we sat down to look at the paperwork for the army rock XB he said that the price is changed to $12,990 because of the interior warranty.
-That is a $500 increase that I did not expect.
-After stating that I would need time to think about the new price, I met [redacted]
[redacted] said that the interior warranty is something that is passed [redacted] to the customer as part of the final price. But he did state that he would remove the cost if it was a deal breaker.
-If the interior warranty was a true option, then it should not be added into the final cost unless requested.
-An example of an option: "We have an interior warranty available for purchase"
-While on the subject of pricing Carlos stated that the army rock XB had gone through two price reductions. The car started at around $14,000. Then it was reduced to somewhere around $13,000, then finally reduced to $12,490.
-This part will be important later because it disproves the theory that there was a pricing error.
-I left the dealership to go talk to the insurance company to see if we could receive an extra $500 to pay for the car.
-On Friday we saw that the listing for the army rock XB was taken down.
-The silver one was still listed at $12,490.
-On Saturday the 6th I attempted to call [redacted] to see if the car was still available but he did not get back to me.
-When calling to confirm that the car was still available there was no mention of any price change.
-When I arrived at the dealership I was approached by [redacted] He showed me the car but informed me that the price was now $13,490. He explained that it was a pricing issue and that the listing had to be taken down.
-This simply does not make sense because the silver XB that was listed originally at $12,490 is now priced at $12,990. So, if it was a pricing error it would make sense to fix the listing, then repost it. Instead, they decided to ambush me with the new additions, making the car another $500. A increase of $1000 from when the car was originally listed.
-When going over the final price of the car the warranty on the car was aggressively pushed. Even after stating that I was not interested in the warranty it continued to find it's way into the final cost of the car.
-The interior warranty was also not taken off or offered as an option. It was simply added into the final cost.
-I also met [redacted] who said that Elgin Toyota reserves the right to change the price of the car.
-I understand that but how it was explained to me was that there a pricing error, not a change in market value.
-He was also talking in a very loud tone. He took a very aggressive approach to try and sell the car. He used the phrase "are gonna work with me". I reserve the right not buy the car. Lastly he stated that he reserved the right to change the price of the car.
In my opinion this is not an issue of a listing error. From the time they listed both cars they were attempting to draw in customers. After the customers have been drawn in, they would then begin adding on charges that they claimed were options. As stated above they were hardly options. The car would only be sold if all the extra "options" were added.
Whatever pricing error that they claim is false. Carlos stated that Elgin Toyota had lowered the car to $12,490, not the listing company. They also have the ability to change the price if there was a so called error. As stated above, the silver XB is now $12,900 as opposed to $12,490 when it was originally listed. Lastly, the army rock XB listing has not returned. If it was a pricing error they could of fixed the price and re listed it.
Final Business Response /* (4000, 11, 2014/10/14) */
We regret that Mr. [redacted] is not satisfied with our response, as we strive to have satisfied customers who fully understand the pricing of a vehicle. As we previously stated, Mr. [redacted] decided not to purchase the vehicle on Sept. 5th for $12,490, and we subsequently changed the price.
We certainly regret that we cannot assist Mr. [redacted] any further.
Initial Business Response /* (1000, 5, 2014/10/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
This customer filed a complaint with the AG office prior to sending to the Revdex.com. We have already responded to the AG...
with complete signed documents from the customer, and clearly explained the transaction calculations.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will send the paper work to your office.
Final Business Response /* (4000, 9, 2014/10/24) */
We have attempted multiple times to explain the breakdown of pricing to Mr. [redacted], and we would be glad to again. As I mentioned, we have already sent a response regarding this matter to the AG, clearly explaining the transaction, and copies of every signed document.
Mr. [redacted] also has the right to cancel the extended warranties if he would like, but of course in doing so, he would lose the coverage of those warranties. A check for the prorated amount would be sent to the finance company to reduce the principal balance of the loan. Although the payment is not recalculated, it effectively would shorten the term of the loan. In other words, the loan would be paid off at an earlier date. He would just need to contact us if he would like to do this.
Never use A R O Plumbing. We contacted this company at 7:30 am because our hot water heater broke and needed repairs quickly since we have a toddler and had no hot water in the dead of winter. We were assured that a technician would arrive between 2 and 4 pm that day. At 3pm received a call that the technician was running late but that we were next in line for service. At 5 pm received another call that the technician was still running late but that we were still next in line. At 7 pm they called again and said the technician was still late but we were next. By 8 pm I called and then was told that the technician would not be coming but they could send someone the following day. They actually thought that after stringing is along for 12 hours we would want to still use their service. Meanwhile we could have called another plumbing company hours earlier and gotten the problem fixed. I asked why no techs were available when they advertise themselves as a 24 hour company, and the admin person just said the tech was finishing his shift and therefore no one would attend to our call. Apparently they falsely advertise themselves as a 24 hour business when they're not.
It was only after this experience happened that I went online to read the company's reviews and saw the horrible ratings and experiences described by their former customers.
Terrible business practices and false advertising - what a waste of time.