Initial Business Response /* (1000, 5, 2014/11/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
We have had multiple discussions with Mr. [redacted] regarding this issue since Janyary, and we would be glad to provide all of the...
emails, if need be. We have gone above and beyond with our offer in an attempt to satisfy Mr. [redacted] with a gesture of good will.
The following email was sent to Mr. [redacted] previously, and this is still our position:
Hello Mr. [redacted],
I've spoken to Mr. [redacted] regarding your concern and he has given me the approval to assist in your request pertaining to Question #3. We will replace the front flex pipe only at no charge to you. This is the exhaust pipe we needed to remove for the clutch replacement. This will be the last investment Elgin Toyota will make in your 2001 Solara. If your vehicle should require further repairs (see email below regarding other convertor) or sensors we will not offer additional assistance. The replacement of the converter will be contingent upon your agreement with our offer. If you would like to proceed with the repairs, please let me know the time and date you would like to schedule an appointment. We have the parts in stock and should take less than 2 hours to complete.
Thank you in kind for the blessings and same to you sir.
[redacted]
Service & Parts Director
Elgin Toyota Scion
Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Toyota Elgin,
The response from Service Manager Mr. [redacted] at the Toyota Elgin is not acceptable.
It does reward Service Manager at the expense of customer.
Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable.
My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for it. This is very common solution for customers used by insurance industry.
I have returned my car Jan 28 Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for me. My expectations were to get big job clutch replacement and repair oil leak done with no problems. In return I have faced new problem check engine light. Statistically I had two open problems and one fixed. This means 2/3 which is 66% failure rate for service. This is high risk number for me. You had an opportunity to correct this on Jan 28. I think you have missed this opportunity. Why this has happened to me? Is it because I gave permission to service my car at Toyota Elgin?
If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21, 2014.
I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of [redacted] office and internet users who read reviews.
Will comments from above help you to understand what I am going through?
Is it worth to you to not pay $2300 for the damage?
You have received OK from your manager to use $1600.
Is it worth to you to not pay $700 for the difference?
Regards
Senior citizen
[redacted]
Final Business Response /* (4000, 13, 2015/01/21) */
We have gone far above and beyond what would even be deemed reasonable in this situation. Our response has not, and will not, change in this case.
Final Consumer Response /* (4200, 15, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Toyota Elgin,
The response from Service Manager Mr. [redacted] at the Toyota Elgin is not acceptable.
It does reward Service Manager at the expense of customer.
Update.
As of today 01/29/2015 customer satisfaction rating for Toyota Elgin is at the level 0 because no payments have been received to pay for the damage.
Level 0 is bad. Level 100 is very good when $2300 paid.
Can you improve your customer satisfaction rating?
Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable.
My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for it.
This is very common solution for customers used by insurance industry.
I have returned my car Jan 28 Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for me. My expectations were to get big job clutch replacement and repair oil leak done with no problems. In return I have faced new problem check engine light. Statistically I had two open problems and one fixed. This means 2/3 which is 66% failure rate for service. This is high risk number for me. You had an opportunity to correct this on Jan 28. I think you have missed this opportunity. Why this has happened to me? Is it because I gave permission to service my car at Toyota Elgin?
If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21, 2014.
I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of Lisa Madigan's office and internet users who read reviews.
Will comments from above help you to understand what I am going through?
Is it worth to you to not pay $2300 for the damage?
You have received OK from your manager to use $1600.
Is it worth to you to not pay $700 for the difference?
Regards
Senior citizen
[redacted]
Initial Business Response /* (1000, 5, 2014/11/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
We are sorry there was any confusion regarding the pricing of this vehicle. We offer, and present, additional coverage...
that we believe is beneficial to the customer, but these are strictly optional, and that should have been made clear. This vehicle was certified in our auto group program, but was eligible for the full Toyota Certification, which comes with greater warranty coverage, and a more extensive list of reconditioning.
The manager on duty at the time that spoke to Mr. [redacted] recalls discussing trade value, among other subjects, but was unaware of Mr. [redacted]'s pricing concerns. Again, we apologize for not clearing that up at the time.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have images from the websites the business advertised on that clearly indicate the vehicle as Toyota certified used hybrid. The salesman and sales manager were very aware of my pricing concerns because I told them as soon as they indicated certification was an additional cost that was not advertised. When asked what I needed I told them I was paying the advertised price for the car with certification and needed a fair trade in value. That was very clear and the sales people involved should remember the sale attempt as 1 of them was frustrated and walked away and the other was still trying to close the "deal" as I walked out. When I called before visiting I was told this vehicle was certified and less than other similar vehicles because they bought it for less at an auction and it didn't need any reconditioning. Steer clear of this business!
Final Business Response /* (4000, 11, 2014/12/05) */
Once again, we are very sorry about any confusion in our communications with Mr. [redacted]. As we previously stated, we believe that the vehicle was represented accurately, but if our staff failed to adequately address Mr. [redacted]'s pricing concerns, we certainly apologize. If Mr. [redacted] is still looking to purchase a used Toyota, I would be happy to personally assist in the transaction to ensure that there are no misunderstandings. We strive to satisfy all of our customers and if Mr. [redacted] would like to contact me directly, I will make sure that he will receive excellent pricing for his purchase and his trade-in.
Final Consumer Response /* (4200, 13, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Continuing to ignore the real problem of false advertising.
Response for Complaint # [redacted] Thank you for bringing this to our attention. We do take every complaint seriously and strive to provide excellent customer service for all of our patients. As such, we did investigate the details of this complaint and it was determined that the...
patient’s bone density exam had been denied by her insurance carrier and the balance of $105.22 was applied to the patient’s deductible. On 7/16/14 the patient called in and requested to have the diagnosis code changed on her bone density exam and the exam rebilled, which we agreed to do. At that time a request was sent to the Board of Medical Economics (BOME) to have the collections on the account cancelled, as it had already gone to collections. The charge was appealed to the patient’s insurance company on 7/23/14, adjusted and written off due to timely filing on 10/27/14. This resolved the charges, which meant that the patient no longer owed anything further at that point. Our investigation also uncovered that BOME had not cancelled the account collections as we originally requested so a second request was sent on 12/30/15 to include removing it from the patient’s credit report, if needed. Again, thank you for bringing this to our attention.Sincerely, Kyle N[redacted]Marketing Manager
Initial Business Response /* (1000, 5, 2015/09/17) */
Contact Name and Title: Kevin [redacted],Dir.Biz.Dev.
Contact Phone: [redacted]
Contact Email: [redacted]
We have contacted Mr. [redacted], and he will be dropping off title to us shortly. We will get it corrected for him as...
soon as possible.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/07) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
While we are sorry for the error, the license and title application was signed by Mr. [redacted] with the M. clearly printed....
At any rate, we will get the title corrected as soon as possible.
While normally we would get the incorrect title back from the customer, we will apply for the corrected duplicate title immediately. We do need the current mileage in order to do this, which we need from Mr. [redacted] as soon as possible. Once we have that, we will file paper work.
Once Mr. [redacted] received the new title, he can bring in the old one for us to shred, or he can do this on his own. It is critical to destroy the old title, as to not mix up the current title and invalid old one.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If I did not submit complain to you Elgin Toyota would never contacted me. They contacted me on July 08, 2015.
I called Toyota corporate office on June 01, 06 and 29 and they never contacted me.
I had a very negative experience with this company from the work that was done to trying to get some customer service afterwards.
I plumber that did the work was unclear about the pricing. He mumbled something about [redacted] but if they find the problem .... I knew exactly what the problem was and he quickly confirmed it. He completed the work in less than 30 minutes, I was timing the job, and charged me [redacted] Again he couldn't explain the charges but did take [redacted] off for something.
I shared my experience and the repair price with my brother inlay in Edmonton who is a plumber and he was furious at the price.
I tried several times to get an explanation about the pricing from the dispatchers but they were no help. Finally one said she would have a manager call me back. I left 5 messages for Richard, the manager and only received a call back from him when I said that I was going to go to the media and the Revdex.com with my complaint. This fiasco started on June 1, 2016 today is June 29, 2016 and I still have not spoken to Richard the manager.
I'm unhappy with paying such a high price for such a small amount of work. I would like to know how they break down their plumbing charges. I am equally appalled at their level of customer service from the dispatchers who should be able to tell a customer how jobs are billed out to the management who don't seem interested in customer service.
I have already told a number of people to steer clear of this company.
We are trying to speak with somebody from this company- anybody other than the dispatch- and we are simply NOT able to! We have called them for the last couple of days-every day- and the dispatch is only 'sending' the message to -we don't know "where" (??)- but every day we get the same answer from her: somebody will call you back. extremely BAD customer service support and very very HIGH prices!
Initial Business Response /* (1000, 5, 2014/07/18) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
Reached out to customer, waiting to hear back. Will complete response after speaking with Ms. [redacted].
Initial...
Consumer Rebuttal /* (3000, 7, 2014/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken a few times with [redacted] on behalf of the owner of the dealership. He is still in the process of working through my complaint. I wanted to respond in the proper timeframe and add a copy of the protection plan and photos from when I received my truck back from the dealership along with pictures of underneath the carpet per[redacted] Claim. Mold and Mildew along with chocolatae milk stains were capture.
I am awaiting to hear from [redacted] on the offering of refund in regards to protection plan, coupons sent from dealership, rental car difference paid and gas for the trips I took to the dealership 280 miles round trip 3 times for them NOT to fix my car and commit Fraud in the process.I did have to file a[redacted] Claim to get this fixed and had a rental car for 10 days. The cost of this is approximately $2500 total. I did give him further information on privacy breach that occurred while I was at the dealership on 6/17/14.
This company NOT recommended. I did not know my 84 year old mother had called them to look at a leak. It was an old valve in the crawlspace. The plumber put in 6 ft. of pex pipe. Then the upsell began. Have you ever had your drains cleaned? Well no. She did not understand what she was agreeing to. Removal of toilet and hydrocleaning, 6 ft. of pex pipe $1900. She then had to call them back that night. The main shut off valve was leaking. Not their fault it is old. However $1200 later. $3200 before I knew what was going on. Originally for a lousy 6 ft. of pipe.
[redacted].
Before you respond with your usual redirect, yeah your plumber explained what he was doing and what the charges were. TO AN 84 YEAR OLD WOMAN.
Company also known as "Need a Plumber". I contacted them October 29, 2016 to do some work on a walk-in tub. They came and took the fixtures apart and determined that a part needed to be replaced. They took the model information and said they would look for the part. Were charged dispatch fee and 2 hours labor. I noticed on the invoice later that the 'seniors discount' was not applied to the invoice. I contacted them about them about the 'seniors discount' and was told someone would call me back...no call back. I contacted them again about the part that they were to locate....no call back. The technician wrote a note on the invoice stating 'more work was needed before systems properly operational'...they never called again. Spent a lot of money for poor services and no repairs completed.
Initial Business Response /* (1000, 6, 2015/08/21) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
Elgin Toyota acquired this vehicle on 07/16/2012 and performed a used car inspection and serviced the vehicle on...
07/24/2012. As a result, the vehicle was deemed eligible for stringent Toyota Certification. It is important to note that while the inspection is thorough, it does not include dis-assembly of the vehicle. The vehicle was subsequently sold to Mr. [redacted] on 08/20/2012.
Unequivocally, Elgin Toyota's records do not indicate that this vehicle had signs of an accident that occurred prior to or while in the dealership's possession. Elgin Toyota does not have a body shop and certainly did not perform any body work on this car or authorize anyone else to perform body work prior to sale. There are simply no records to indicate that Elgin Toyota had knowledge of or should have known that this car had been in a prior accident.
At the time of sale, the [redacted] did not indicate a prior accident. In fact, the current CarFax shows the accident was not reported to them until 03/25/2013. Unfortunately, those records do not get reported to [redacted] immediately. As the dealership has no access to insurance records, it would not have been aware of incidents not yet reported to [redacted]
After coming up with a price for my trade in and the truck I wanted to buy, I headed to dealership. The salesman called after he knew we had left home and advised my trade in value would be half of what he quoted. When we arrived, he brought in a totally different truck than the one we had talked about and declared the price he quoted had to be for this different truck. Found out from finance man later that new vehicle had already been sold earlier in the day. The truck I came to buy ended up several thousand dollars more. Salesman also advised I would get the best percentage because of my high credit score of 2%. Ended up at 2.99%. Every word from the salesman and his manager were lies. If this was not the only truck available in northern Illinois , I should have walked. Have called salesman several times since purchase on 11/11/2015 to find out about advertised free oil changes, have never received a call back.
Do not use this company!! After requesting a service call we were strung along from Sat to Tues by excuses for delays, wasting our time waiting around for someone to show up. I could go on and on about the whole issue but the worst part is that I ended up being ripped off . The bill was $1920.00 to replace a vanity sink and 2 taps........at least $400.00 an hour.....[redacted] I am a senior of 75 and feel this outfit should be investigated for their practices. Oh by the way when you call to speak to the manager you get the run around.....He is in a meeting!!.
Kevin and down were excellent and were able to solve the problem in reference to our thermostat. They supplied a nice theromostat and explained how it operates.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I had need a plumber out to fix my hot water tank. The guy who came out was very friendly and knowledgeable, answering all of my questions without hesitation. He finished the job in under two hours including the bill, and it was done very well. All in all I would recommend these guys to anyone looking for friendly efficient service.
I put in a call for a plumber to fix a small problem, and when the fellow came, he also found other situations that needed repair (areas that an inspection also found needed looking at, but I had not had time to deal with yet). He was very professional, experienced, and thorough as he made sure everything would be done right. He also recommended some other work that an electrician needed to inspect, so that everything would be completed.
The areas that were worked on were cleaned up and left in good working condition..
I had no complaints and would highly recommend this company to have their plumbing issues dealt with.
Thank you
M.E.P.
We had a water heater replacement and I will give 5 stars for Kevin and Dylan for the wonderful job!
Initial Business Response /* (1000, 5, 2014/11/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
We have had multiple discussions with Mr. [redacted] regarding this issue since Janyary, and we would be glad to provide all of the...
emails, if need be. We have gone above and beyond with our offer in an attempt to satisfy Mr. [redacted] with a gesture of good will.
The following email was sent to Mr. [redacted] previously, and this is still our position:
Hello Mr. [redacted],
I've spoken to Mr. [redacted] regarding your concern and he has given me the approval to assist in your request pertaining to Question #3. We will replace the front flex pipe only at no charge to you. This is the exhaust pipe we needed to remove for the clutch replacement. This will be the last investment Elgin Toyota will make in your 2001 Solara. If your vehicle should require further repairs (see email below regarding other convertor) or sensors we will not offer additional assistance. The replacement of the converter will be contingent upon your agreement with our offer. If you would like to proceed with the repairs, please let me know the time and date you would like to schedule an appointment. We have the parts in stock and should take less than 2 hours to complete.
Thank you in kind for the blessings and same to you sir.
[redacted]
Service & Parts Director
Elgin Toyota Scion
Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Toyota Elgin,
The response from Service Manager Mr. [redacted] at the Toyota Elgin is not acceptable.
It does reward Service Manager at the expense of customer.
Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable.
My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for it. This is very common solution for customers used by insurance industry.
I have returned my car Jan 28 Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for me. My expectations were to get big job clutch replacement and repair oil leak done with no problems. In return I have faced new problem check engine light. Statistically I had two open problems and one fixed. This means 2/3 which is 66% failure rate for service. This is high risk number for me. You had an opportunity to correct this on Jan 28. I think you have missed this opportunity. Why this has happened to me? Is it because I gave permission to service my car at Toyota Elgin?
If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21, 2014.
I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of [redacted] office and internet users who read reviews.
Will comments from above help you to understand what I am going through?
Is it worth to you to not pay $2300 for the damage?
You have received OK from your manager to use $1600.
Is it worth to you to not pay $700 for the difference?
Regards
Senior citizen
[redacted]
Final Business Response /* (4000, 13, 2015/01/21) */
We have gone far above and beyond what would even be deemed reasonable in this situation. Our response has not, and will not, change in this case.
Final Consumer Response /* (4200, 15, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Toyota Elgin,
The response from Service Manager Mr. [redacted] at the Toyota Elgin is not acceptable.
It does reward Service Manager at the expense of customer.
Update.
As of today 01/29/2015 customer satisfaction rating for Toyota Elgin is at the level 0 because no payments have been received to pay for the damage.
Level 0 is bad. Level 100 is very good when $2300 paid.
Can you improve your customer satisfaction rating?
Requesting customer to pay for new check engine light which I did not have before service at Toyota Elgin is not acceptable.
My insurance agent has advised me that Toyota Elgin is liable for the damage and I have the right to protect my car, my time and effort and receive payment for it.
This is very common solution for customers used by insurance industry.
I have returned my car Jan 28 Tue for warranty work still leaking oil and asked about fixing new check engine light with no charge for me. My expectations were to get big job clutch replacement and repair oil leak done with no problems. In return I have faced new problem check engine light. Statistically I had two open problems and one fixed. This means 2/3 which is 66% failure rate for service. This is high risk number for me. You had an opportunity to correct this on Jan 28. I think you have missed this opportunity. Why this has happened to me? Is it because I gave permission to service my car at Toyota Elgin?
If I would know about how you are handling service problems as presented in your offer I would not give you permission to service my car on Jan 21, 2014.
I recommend to take your offer for a test drive with your wife, your boss, employee of Revdex.com, employee of Lisa Madigan's office and internet users who read reviews.
Will comments from above help you to understand what I am going through?
Is it worth to you to not pay $2300 for the damage?
You have received OK from your manager to use $1600.
Is it worth to you to not pay $700 for the difference?
Regards
Senior citizen
[redacted]
Initial Business Response /* (1000, 5, 2014/11/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
We are sorry there was any confusion regarding the pricing of this vehicle. We offer, and present, additional coverage...
that we believe is beneficial to the customer, but these are strictly optional, and that should have been made clear. This vehicle was certified in our auto group program, but was eligible for the full Toyota Certification, which comes with greater warranty coverage, and a more extensive list of reconditioning.
The manager on duty at the time that spoke to Mr. [redacted] recalls discussing trade value, among other subjects, but was unaware of Mr. [redacted]'s pricing concerns. Again, we apologize for not clearing that up at the time.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have images from the websites the business advertised on that clearly indicate the vehicle as Toyota certified used hybrid. The salesman and sales manager were very aware of my pricing concerns because I told them as soon as they indicated certification was an additional cost that was not advertised. When asked what I needed I told them I was paying the advertised price for the car with certification and needed a fair trade in value. That was very clear and the sales people involved should remember the sale attempt as 1 of them was frustrated and walked away and the other was still trying to close the "deal" as I walked out. When I called before visiting I was told this vehicle was certified and less than other similar vehicles because they bought it for less at an auction and it didn't need any reconditioning. Steer clear of this business!
Final Business Response /* (4000, 11, 2014/12/05) */
Once again, we are very sorry about any confusion in our communications with Mr. [redacted]. As we previously stated, we believe that the vehicle was represented accurately, but if our staff failed to adequately address Mr. [redacted]'s pricing concerns, we certainly apologize. If Mr. [redacted] is still looking to purchase a used Toyota, I would be happy to personally assist in the transaction to ensure that there are no misunderstandings. We strive to satisfy all of our customers and if Mr. [redacted] would like to contact me directly, I will make sure that he will receive excellent pricing for his purchase and his trade-in.
Final Consumer Response /* (4200, 13, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Continuing to ignore the real problem of false advertising.
Response for Complaint # [redacted] Thank you for bringing this to our attention. We do take every complaint seriously and strive to provide excellent customer service for all of our patients. As such, we did investigate the details of this complaint and it was determined that the...
patient’s bone density exam had been denied by her insurance carrier and the balance of $105.22 was applied to the patient’s deductible. On 7/16/14 the patient called in and requested to have the diagnosis code changed on her bone density exam and the exam rebilled, which we agreed to do. At that time a request was sent to the Board of Medical Economics (BOME) to have the collections on the account cancelled, as it had already gone to collections. The charge was appealed to the patient’s insurance company on 7/23/14, adjusted and written off due to timely filing on 10/27/14. This resolved the charges, which meant that the patient no longer owed anything further at that point. Our investigation also uncovered that BOME had not cancelled the account collections as we originally requested so a second request was sent on 12/30/15 to include removing it from the patient’s credit report, if needed. Again, thank you for bringing this to our attention.Sincerely, Kyle N[redacted]Marketing Manager
Initial Business Response /* (1000, 5, 2015/09/17) */
Contact Name and Title: Kevin [redacted],Dir.Biz.Dev.
Contact Phone: [redacted]
Contact Email: [redacted]
We have contacted Mr. [redacted], and he will be dropping off title to us shortly. We will get it corrected for him as...
soon as possible.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Service was good, professional and polite.
Initial Business Response /* (1000, 5, 2015/07/07) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
While we are sorry for the error, the license and title application was signed by Mr. [redacted] with the M. clearly printed....
At any rate, we will get the title corrected as soon as possible.
While normally we would get the incorrect title back from the customer, we will apply for the corrected duplicate title immediately. We do need the current mileage in order to do this, which we need from Mr. [redacted] as soon as possible. Once we have that, we will file paper work.
Once Mr. [redacted] received the new title, he can bring in the old one for us to shred, or he can do this on his own. It is critical to destroy the old title, as to not mix up the current title and invalid old one.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If I did not submit complain to you Elgin Toyota would never contacted me. They contacted me on July 08, 2015.
I called Toyota corporate office on June 01, 06 and 29 and they never contacted me.
I had a very negative experience with this company from the work that was done to trying to get some customer service afterwards.
I plumber that did the work was unclear about the pricing. He mumbled something about [redacted] but if they find the problem .... I knew exactly what the problem was and he quickly confirmed it. He completed the work in less than 30 minutes, I was timing the job, and charged me [redacted] Again he couldn't explain the charges but did take [redacted] off for something.
I shared my experience and the repair price with my brother inlay in Edmonton who is a plumber and he was furious at the price.
I tried several times to get an explanation about the pricing from the dispatchers but they were no help. Finally one said she would have a manager call me back. I left 5 messages for Richard, the manager and only received a call back from him when I said that I was going to go to the media and the Revdex.com with my complaint. This fiasco started on June 1, 2016 today is June 29, 2016 and I still have not spoken to Richard the manager.
I'm unhappy with paying such a high price for such a small amount of work. I would like to know how they break down their plumbing charges. I am equally appalled at their level of customer service from the dispatchers who should be able to tell a customer how jobs are billed out to the management who don't seem interested in customer service.
I have already told a number of people to steer clear of this company.
We are trying to speak with somebody from this company- anybody other than the dispatch- and we are simply NOT able to! We have called them for the last couple of days-every day- and the dispatch is only 'sending' the message to -we don't know "where" (??)- but every day we get the same answer from her: somebody will call you back. extremely BAD customer service support and very very HIGH prices!
Initial Business Response /* (1000, 5, 2014/07/18) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
Reached out to customer, waiting to hear back. Will complete response after speaking with Ms. [redacted].
Initial...
Consumer Rebuttal /* (3000, 7, 2014/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken a few times with [redacted] on behalf of the owner of the dealership. He is still in the process of working through my complaint. I wanted to respond in the proper timeframe and add a copy of the protection plan and photos from when I received my truck back from the dealership along with pictures of underneath the carpet per[redacted] Claim. Mold and Mildew along with chocolatae milk stains were capture.
I am awaiting to hear from [redacted] on the offering of refund in regards to protection plan, coupons sent from dealership, rental car difference paid and gas for the trips I took to the dealership 280 miles round trip 3 times for them NOT to fix my car and commit Fraud in the process.I did have to file a[redacted] Claim to get this fixed and had a rental car for 10 days. The cost of this is approximately $2500 total. I did give him further information on privacy breach that occurred while I was at the dealership on 6/17/14.
This company NOT recommended. I did not know my 84 year old mother had called them to look at a leak. It was an old valve in the crawlspace. The plumber put in 6 ft. of pex pipe. Then the upsell began. Have you ever had your drains cleaned? Well no. She did not understand what she was agreeing to. Removal of toilet and hydrocleaning, 6 ft. of pex pipe $1900. She then had to call them back that night. The main shut off valve was leaking. Not their fault it is old. However $1200 later. $3200 before I knew what was going on. Originally for a lousy 6 ft. of pipe.
[redacted].
Before you respond with your usual redirect, yeah your plumber explained what he was doing and what the charges were. TO AN 84 YEAR OLD WOMAN.
How can you people sleep at night?
Company also known as "Need a Plumber". I contacted them October 29, 2016 to do some work on a walk-in tub. They came and took the fixtures apart and determined that a part needed to be replaced. They took the model information and said they would look for the part. Were charged dispatch fee and 2 hours labor. I noticed on the invoice later that the 'seniors discount' was not applied to the invoice. I contacted them about them about the 'seniors discount' and was told someone would call me back...no call back. I contacted them again about the part that they were to locate....no call back. The technician wrote a note on the invoice stating 'more work was needed before systems properly operational'...they never called again. Spent a lot of money for poor services and no repairs completed.
Initial Business Response /* (1000, 6, 2015/08/21) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@blautogroup.com
Elgin Toyota acquired this vehicle on 07/16/2012 and performed a used car inspection and serviced the vehicle on...
07/24/2012. As a result, the vehicle was deemed eligible for stringent Toyota Certification. It is important to note that while the inspection is thorough, it does not include dis-assembly of the vehicle. The vehicle was subsequently sold to Mr. [redacted] on 08/20/2012.
Unequivocally, Elgin Toyota's records do not indicate that this vehicle had signs of an accident that occurred prior to or while in the dealership's possession. Elgin Toyota does not have a body shop and certainly did not perform any body work on this car or authorize anyone else to perform body work prior to sale. There are simply no records to indicate that Elgin Toyota had knowledge of or should have known that this car had been in a prior accident.
At the time of sale, the [redacted] did not indicate a prior accident. In fact, the current CarFax shows the accident was not reported to them until 03/25/2013. Unfortunately, those records do not get reported to [redacted] immediately. As the dealership has no access to insurance records, it would not have been aware of incidents not yet reported to [redacted]
After coming up with a price for my trade in and the truck I wanted to buy, I headed to dealership. The salesman called after he knew we had left home and advised my trade in value would be half of what he quoted. When we arrived, he brought in a totally different truck than the one we had talked about and declared the price he quoted had to be for this different truck. Found out from finance man later that new vehicle had already been sold earlier in the day. The truck I came to buy ended up several thousand dollars more. Salesman also advised I would get the best percentage because of my high credit score of 2%. Ended up at 2.99%. Every word from the salesman and his manager were lies. If this was not the only truck available in northern Illinois , I should have walked. Have called salesman several times since purchase on 11/11/2015 to find out about advertised free oil changes, have never received a call back.
Do not use this company!! After requesting a service call we were strung along from Sat to Tues by excuses for delays, wasting our time waiting around for someone to show up. I could go on and on about the whole issue but the worst part is that I ended up being ripped off . The bill was $1920.00 to replace a vanity sink and 2 taps........at least $400.00 an hour.....[redacted] I am a senior of 75 and feel this outfit should be investigated for their practices. Oh by the way when you call to speak to the manager you get the run around.....He is in a meeting!!.
Kevin and down were excellent and were able to solve the problem in reference to our thermostat. They supplied a nice theromostat and explained how it operates.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I had need a plumber out to fix my hot water tank. The guy who came out was very friendly and knowledgeable, answering all of my questions without hesitation. He finished the job in under two hours including the bill, and it was done very well. All in all I would recommend these guys to anyone looking for friendly efficient service.
I put in a call for a plumber to fix a small problem, and when the fellow came, he also found other situations that needed repair (areas that an inspection also found needed looking at, but I had not had time to deal with yet). He was very professional, experienced, and thorough as he made sure everything would be done right. He also recommended some other work that an electrician needed to inspect, so that everything would be completed.
The areas that were worked on were cleaned up and left in good working condition..
I had no complaints and would highly recommend this company to have their plumbing issues dealt with.
Thank you
M.E.P.
Extremely fast service when we needed it. The technicians were very knowledgeable and pleasant. Highly recommend this company.