Eliminator Window Systems, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative,We've reviewed Mr. [redacted] Complaint and have discussed this matter with all employees involved.Mr. [redacted] came into our dealership to negotiate a deal.  Mr. [redacted] presented a picture of a title for a vehicle he wanted to trade in as per the President's Day Sale...

Promotion.  Mr. [redacted] requested we "write up" the Contract after selecting a qualifying Chevy Spark, using the information in the picture of the title he presented.  Mr. [redacted], in his Complaint, states that the vehicle he wanted to use as a trade in met all of the qualifications for the promotion.  Mr. [redacted] never presented the actual vehicle for inspection.  Midway Chevrolet could not confirm the vehicle met all qualifications.  Midway Chevrolet does not take in trade in vehicles that are not on the premise, nor will they negotiate a deal with a just trade in information.  Every customer must bring in the trade they wish to utilize in any transaction; regular or promotional transaction all require the vehicle is present.  Mr. [redacted] was advised to bring in the trade in vehicle if he was serious about negotiating the transaction.  Mr. [redacted] was also given the option to purchase the vehicle at invoice, since there was no trade in present at the time he was at our dealership.Mr. [redacted] wrongfully accuses our dealership of using "bait and switch" practices.  Midway Chevrolet follows strict marketing guidelines that are in line with State and Federal laws.  There was no bait in switch during his visit.  Mr. [redacted] is upset Midway Chevrolet would not blindly incorporate a trade into a deal.  As stated before, Midway Chevrolet requires all trade in vehicles be on premise during all negotiations including trades.Midway Chevrolet would have loved to gain Mr. [redacted] as a customer, however Mr. [redacted] did not come in prepared with his trade in vehicle.  We appreciate the opportunity to respond to this Complaint.Best, Gizelle C[redacted]Compliance Director

Midway Chevrolet has contacted the customer regarding this complaint and has offered to honor the $3500 cash for clunkers.

Dear Revdex.com Representative,We have taken the time to research the information provided by Mr. [redacted].  We did not locate a vehicle sale or lease under the name listed on the Complaint.We were able to access a lead under the reported name, however no vehicle has been sold or leased to Mr. [redacted]....

 Complaints must be filed by individuals listed on Purchase Contracts and or Lease Agreements.  We are not able to respond to third party Complaints.Best, Gizelle C[redacted]Compliance Director

The ad being referred to on the website is a copy of our newspaper ad. (Attached) Which states in the disclaimer that (Formula pricing and internet special pricing) are not compatible with the $4500 Cash for Junkers offer.But if the customer would like to contact me directly on my cell @...

###-###-#### I would be happy to see if I can make it work for them.Dave F[redacted]General ManagerMidway Chevrolet

Thank you for the opportunity to respond to the complaint submitted by Mr. [redacted].Midway Chevrolet has purchased Mr. [redacted] truck at a price that was satisfactory to the customer.At this time we consider the matter to be closed.Sincerely,[redacted]Compliance Director Midway Chevrolet

The customer has been contacted regarding the service charges and a refund is pending.

I could bring the trade in "that does qualify to your terms of the Junker promotion" to your facility within the next 24 hours if you can guarantee that you can sell me a new 2017 Chevy Spark for the $7,558 as advertised. Once again, the three qualifications as explained to me for the minimum $4,500 trade in are, it must be 1999 or newer, must be registered in my name for at least 6 months and I must be able to drive it on the lot. If I am missing something, let me know. Just for the record, I could have had the Volvo at your facility within 1 hour had the sales invoice been even close to the $7,558 advertised price. Feel free to give me a call at [redacted] if you want to do this deal in the next 24 hours.

They can choose to hide anything they want in the fine print in the disclosure. The fact remains their Ad is misleading and the phone follow up with their sales persons leading me to drive in with my trade in was even more so. They wasted my time I will never consider shopping at Midway Chevrolet as a result of the bad experience. Case closed.

Dear Revdex.com Representative,We have taken the time to review Ms. [redacted] Complaint.  Upon review we found that when re-contracting our Finance Manager explained all terms to Ms. [redacted].  We also found that Ms. [redacted] signed all documentation including the re-contract acknowledgment...

form.  The terms for the new contract were fully explained and Ms. [redacted] signed willingly.We have left several messages for Ms. [redacted], however our Finance Director has not received a return call.If Ms. [redacted] has any further questions or concerns she can contact Joe K. our Finance Director at ###-###-####.Best,Gizelle C[redacted]Compliance Director

The response posted for the complaint was not even directed to me personally, it was to someone else a Mr. [redacted]. This does not give me much faith in the company when they can't even make sure when they respond to complaints that they are responding to the correct person. I don not feel it is the difficult to make sure as a company to double check before posting comments.

Dear Revdex.com Representative,Our Finance Director pulled all of the original paperwork in this file.  All documentation references the bronze warranty plan.  This deal was re contracted and both the original documentation and the resign documents each list the bronze warranty plan.As a gesture of customer service our Finance Director upgraded the policy, at our expense, to the highest plan available on a 2006.  Our Service Director has left a message for Mr. and Mrs. [redacted] to discuss the issues, as per the initial Complaint, still not addressed on their vehicle.We have done our best to resolve this matter.  At this point we can offer to cancel the warranty plan and refund American Credit Acceptance, the lienholder, 100% of the amount paid.  If they wish for us to process the refund, they must contact our Finance Director within 5 business days to process the documentation required.   Please email the Finance Director at [redacted]@vtaig.com to initiate the cancellation process.Respectfully, Gizelle C[redacted]Compliance Director

January 12, 2016 Due to privacy laws we are unable to directly remove the inquires from the credit bureaus of Mr. and Mrs. [redacted].  We will send confirmation letters, stating that we are in agreement to have the inquiries removed at the customers request.  These letters will be sent...

directly to Ms. [redacted] at the address listed on the complaint.Sincerely,[redacted] - Midway Chevrolet

June 15, 2015We are in receipt of the 2nd response sent by Mr. [redacted]. It is clear that we are unable to bring this matter to a satisfactory resolutionfor Mr. [redacted].  As a gesture of goodwill, Midway Chevrolet would like to offer Mr. [redacted] $500.00 for his time and travelto our dealership. If this offer is acceptable to Mr. [redacted], I will process the paperwork for the check.  The check will be mailedto the address listed on this complaint. Please allow 10 business days after acceptance for the check to beprocessed and mailed. Sincerely,[redacted]Compliance Director – Midway Chevrolet

June 7, 2016Mr. [redacted] vehicle is currently under repairs in the service department at Midway Chevrolet. Mr. [redacted] is working with our dealership contact, Steve G[redacted] with regards to the repairs being done.  When the repairs are concluded we will notify your office of the results. Patti...

S[redacted]Compliance Director - Midway Chevrolet

July 9, 2015Thank you for the opportunity to respond to the complaint by Mr. [redacted].Mr. [redacted] stated in his complaint that Midway Chevrolet had him return the vehicle with out any explanation.  Upon request we can provide recorded calls that were made to Mr. [redacted] regarding the vehicle and...

finance approval.  Mr. [redacted] indicated in writing on his credit application that he was currently employed.  When the lender asked for proof of employment, Mr. [redacted] was unable to provide the documentation.  Midway Chevrolet did not deny Mr. [redacted]'s loan application, the financial lender did.We regret that we were unable to place Mr. [redacted] in a vehicle. We would be happy to work with Mr. [redacted] if his employment status has changed and can be verified.Sincerely,[redacted]Compliance Director Midway Chevrolet

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. S[redacted]We first and foremost apologize for not responding to your questions yesterday.  According to the information I received, our Customer Service Manager has been in contact with you, and our title clerk responded to your registration questions via email this morning.As per the...

email our title clerk sent to you, Nevada does not require the vehicle be titled in Nevada in order to register your vehicle.  Please take the vehicle to Nevada DMV as they do require an out of state inspection prior to you registering the vehicle.  You will need to take your Purchase Order with you for the inspection.  This registration step isn't something we could have done for you, as the vehicle has to be presented for inspection prior to registration in Nevada.I reviewed your deal documents and found that we did collect $100.25 for a Title Only fee.  The fee we paid for a Title Only was $16 so on July 10, 2017 we issued a refund check, to you, in the amount of $84.25.As per our Title Clerks email, the state of Nevada will credit what was paid in Arizona.  If there are any additional fees, you will be responsible for the difference.I hope this answers your questions.  We apologize for the delay of response. Best, Gizelle C[redacted]Compliance Director

I do not agree with this statement by Midway chevy ... They are aware of the mileage on my vehicle as noted on my Adot report submitted by their finance company -- also the Loan was approve by [redacted] bank ( attach is a copy of the contract I sign ) and the text messages that the finance of...

midway sent me

Dear Revdex.com Representative,Our store General Manager has instructed a second key be ordered and will be sent via FedEx to the customer once received.We hope this satisfies the customer and we are sorry for the inconvenience of coming in and not receiving a key.Best, Gizelle C[redacted]Compliance Director