Eliminator Window Systems, Inc.

Good Afternoon,  At this time I would like to reject...

closing my claim. I have received the initial promised email from Mr. J[redacted] to include three oil changes/tire rotations/multi-inspection service. However, the other part of what has been negotiated regarding the extended warranty of 24 months/30K Comprehensive Letter has yet to process and received by me. From my understanding Chevrolet/GMC gets this approved by Midway Chevrolet. Once I receive the paperwork for this extended warranty I would consider myself satisfied with the outcome based on what has been promised to me for my 2011 Chevrolet Equinox. * I was told as of 9/8 that they are processing request and I should have the information by end of next week (9/16/16).  Thank you,  [redacted]

An additional response was sent to the Revdex.com yesterday with information stating that our ControllerJohnny B[redacted] had spoken with the customer and advised him that the additional $3,500 cash for Junkers would be honored.Patti S[redacted]Compliance Director

May 28, 2015Thank you for the opportunity to respond to the complaint submitted by Mr. [redacted].On behalf of Midway Chevrolet we express our sincere apologies.  Our staff is trained to treat customers with courtesy and respect and we regret that he received unacceptable service.Our Director...

of Operations, [redacted] has been in contact with Mr. [redacted]. Mr. [redacted] aplogized to Mr. [redacted] for the treatment he experienced in the service department. The $102.03 will be refundedto the customer for the work performed at Midway Chevrolet. Mr. [redacted] indicated that he was turning the matter of the windshield over to his personal insurance company for repair.Again, we apologize to Mr. [redacted]. We have addressed the situation with our Service staff, and used the incident as a training tool. We appreciate Mr. [redacted] bringing the situation to our attention.Sincerely,[redacted]Compliance Director - Midway Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I will also like to be reimbursed the deductible my insurance will charge to me in the amount of 100.00 dollars to replace the windshield of which was damaged at their shop.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] To Midway Chevrolet:
 
In reply to MidWay, I in no way can agree with their lies and blunt deception. Their words on paper... sound a bit well, but they and I both know they deceived me and even a first time car payer! 
 
1. They were informed that I had NO intentions on keeping the 2007 Chevy that they deceived me into buying. They knowingly know this, was stated and documented. They did not want me to leave without them getting a sale and this goes beyond the saleswoman, it’s the sales team! 
 
2. Second they really enjoy attempting to throw around, well Mr. [redacted] can simply go to another place for re-financing! 
The fact of the matter is that Mr. [redacted] had no drive to get a car to “RE-FINANCE” it! Mr. [redacted] looked at a cars at MidWay to perhaps get and found NONE and got ready to LEAVE the MidWay Chevy location after the sales team tried everything (fact), but once the sales team informed Mr. [redacted] again (also informed of this at the MidWay [redacted] location, right next door) of the 6-8 month program, not until that point did I agree to work with THEIR program of getting to car for 6-8 months, and not “RE-FINANCING” in 6-8 months but getting the car that I wanted at a much lower % rate!
 
3. Now to “four year” statement!; swindlers they are! Now let the truth continue to come out. After the 6-8 month program was completed by Mr. [redacted] without issues! Mr. [redacted] arrived (Febx 2012) to the location to be only met with the end result of liars; the liars (Midway team) had nothing to tell me in the matter of following throw with their part and could not even really look me in my eyes! At that point I known I was deceived! But they did in fact try to sell me a Malibu (I was promised I would be able to get the TRUCK I wanted with a much lower % rate), SMH. The sales team just gave me the run around and management would not have dialog with me. I asked to speak with the main manager of that location, which I was informed of and took his information down to contact later in the week. Once I began to contact the main manager it was ALWAYS something, and he was NEVER there, and I main never, this to is document. Cause MidWay will lie and I really mean it! After driving there from Tempe, Az to North Phoenix multiple times (takes at least to close to two hours), on top of one of the salesman told as he walked me out after waiting hours to fix this matter, he said, “you should go down to Kia, they have better deals”! SMH. I called for months and had not one person to help with this matter nor have ANY OF MY MESSAGES TO THE MAIN MANAGER BEEN RETURNED AFTER MANY ATTEMPTES, EVEN DRIVING THERE NUMEROUS OF TIMES. What do you do when you are stuck and know no others way out, or in this case whom to complain too? Remember I’m from Texas not Arizona, young and a first time car buyer alone! In the year of 2012 I contacted them a numerous amount of times! Also documented.  
4. Now to the “we called Mr. [redacted] for sale opportunity”, now by now we all should know once a company has your information they time from time we solicit you for SALES (I.E TRYNG TO YOUR MONEY, THAT’S IT!). Did the MidWay team also bring up the FACT that every time they called me I informed their sales people that their sale team lied to me to get me in this car? No! THE ONLY REASON THEY CALL ME IS BECAUSE THEY HAVE MY INFORMATION AND I’M NOTHING BUT A FILE TO APPEMPT TO SOLICIT FUNDS FROM, THAT’S IT! If MidWay tried so hard to help Mr. [redacted], why did no one for over a year get back to me on the matter, every call to the head manager went with NO reply back time and time again! Why was the two numbers they provided me with for their headhunter’s one number only would ring (Arizona office)? Why was the other number they gave me to their Tx office non-working and when I called them back on this, they said this is the only information we have for headhunter’s? 
 
I have many voice recorded documents to show the LIES of the MidWay Chevy team! That’s easy, if the Revdex.com would like them all you have to do is ask and I will mail a usb to you with the files and notes!
 
 
The Most High of the bible is my father and you all will have your day for your wickedness, don’t worry it’s coming, FACT! Repent if you can and start to keep the law! I will leave you with this:
[redacted] ([redacted])
16 These six things doth the Lord hate: yea, seven are an abomination unto him:
17 A proud look, a lying tongue, and hands that shed innocent blood,
 
[redacted] ([redacted])
12 But thou shouldest not have looked on the day of thy brother in the day that he became a stranger; neither shouldest thou have rejoiced over the children of [redacted] in the day of their destruction; neither shouldest thou have spoken proudly in the day of distress.
 
[redacted] ([redacted])
11 Woe unto the wicked! it shall be ill with him: for the reward of his hands shall be given him.
 
[redacted] ([redacted])
28 A lying tongue hateth those that are afflicted by it; and a flattering mouth worketh ruin.
 
[redacted] ([redacted])
19 The lip of truth shall be established for ever: but a lying tongue is but for a moment.
 
[redacted] ([redacted])
2 For the mouth of the wicked and the mouth of the deceitful are opened against me: they have spoken against me with a lying tongue.
 
[redacted] ([redacted])
44 Ye are of your father the devil, and the lusts of your father ye will do. He was a murderer from the beginning, and abode not in the truth, because there is no truth in him. When he speaketh a lie, he speaketh of his own: for he is a liar, and the father of it.
 
[redacted] ([redacted])
18 Let the lying lips be put to silence; which speak grievous things proudly and contemptuously against the righteous.
 
[redacted] ([redacted])
5 The foolish shall not stand in thy sight: thou hatest all workers of iniquity.
 
[redacted] ([redacted])
12 And, behold, I come quickly; and my reward is with me, to give every man according as his work shall be.
 
[redacted] ([redacted])
27 My sheep hear my voice, and I know them, and they follow me:
28 And I give unto them eternal life; and they shall never perish, neither shall any man pluck them out of my hand.
 
Lord will be done.
 
[redacted]. *ToMidway Chevrolet: Inreply to MidWay, I in no way can agree with their lies and bluntdeception. Their words on paper... sound a bit well, but they and I both knowthey deceived me and even a first time car payer!  1.            They were informed that I hadNO intentions on keeping the 2007 Chevy that they deceived me into buying. Theyknowingly know this, was stated and documented. They did not want me to leavewithout them getting a sale and this goes beyond the saleswoman, it’s the salesteam!  2.            Second they really enjoyattempting to throw around, well Mr. [redacted] can simply go to another place forre-financing! Thefact of the matter is that Mr. [redacted] had no drive to get a car to “RE-FINANCE”it! Mr. [redacted] looked at a cars at MidWay to perhaps get and found NONE and gotready to LEAVE the MidWay Chevy location after the sales team tried everything(fact), but once the sales team informed Mr. [redacted] again (also informed of thisat the MidWay [redacted] location, right next door) of the 6-8 month program, notuntil that point did I agree to work with THEIR program of getting to car for6-8 months, and not “RE-FINANCING” in 6-8 months but getting the car that Iwanted at a much lower % rate! 3.            Now to “four year” statement!;swindlers they are! Now let the truth continue to come out. After the 6-8 monthprogram was completed by Mr. [redacted] without issues! Mr. [redacted] arrived (Febx2012) to the location to be only met with the end result of liars; the liars(Midway team) had nothing to tell me in the matter of following throw with theirpart and could not even really look me in my eyes! At that point I known I wasdeceived! But they did in fact try to sell me a Malibu (I was promised I wouldbe able to get the TRUCK I wanted with a much lower % rate), SMH. The salesteam just gave me the run around and management would not have dialog with me.I asked to speak with the main manager of that location, which I was informedof and took his information down to contact later in the week. Once I began tocontact the main manager it was ALWAYS something, and he was NEVER there, and Imain never, this to is document. Cause MidWay will lie and I really mean it!After driving there from Tempe, Az to North Phoenix multiple times (takes atleast to close to two hours), on top of one of the salesman told as he walkedme out after waiting hours to fix this matter, he said, “you should go down toKia, they have better deals”! SMH. I called for months and had not one personto help with this matter nor have ANY OF MY MESSAGES TO THE MAIN MANAGER BEENRETURNED AFTER MANY ATTEMPTES, EVEN DRIVING THERE NUMEROUS OF TIMES. What doyou do when you are stuck and know no others way out, or in this case whom tocomplain too? Remember I’m from Texas not Arizona, young and a first time carbuyer alone! In the year of 2012 I contacted them a numerous amount of times!Also documented.  4.            Now to the “we called Mr.[redacted] for sale opportunity”, now by now we all should know once a company hasyour information they time from time we solicit you for SALES (I.E TRYNG TOYOUR MONEY, THAT’S IT!). Did the MidWay team also bring up the FACT that everytime they called me I informed their sales people that their sale team lied tome to get me in this car? No! THE ONLY REASON THEY CALL ME IS BECAUSE THEY HAVEMY INFORMATION AND I’M NOTHING BUT A FILE TO APPEMPT TO SOLICIT FUNDS FROM,THAT’S IT! If MidWay tried so hard to help Mr. [redacted], why did no one for over ayear get back to me on the matter, every call to the head manager went with NOreply back time and time again! Why was the two numbers they provided me withfor their headhunter’s one number only would ring (Arizona office)? Why was theother number they gave me to their Tx office non-working and when I called themback on this, they said this is the only information we have for headhunter’s?  Ihave many voice recorded documents to show the LIES of the MidWay Chevy team!That’s easy, if the Revdex.com would like them all you have to do is ask and I willmail an usb to you with the files and notes!  TheMost High of the bible is my father and you all will have your day for yourwickedness, don’t worry it’s coming, FACT! Repent if you can and start to keepthe law! I will leave you with this:[redacted] ([redacted])16 These six thingsdoth the Lord hate: yea, seven are an abomination unto him:17 A proud look, a lying tongue, and handsthat shed innocent blood, [redacted] ([redacted])12 But thou shouldest not have looked onthe day of thy brother in the day that he became a stranger; neither shouldestthou have rejoiced over the children of [redacted] in the day of their destruction;neither shouldest thou have spoken proudly in the day of distress. [redacted] ([redacted])11 Woe unto the wicked! it shall be illwith him: for the reward of his hands shall be given him. [redacted] ([redacted])28 A lying tongue hateth those that areafflicted by it; and a flattering mouth worketh ruin. [redacted] ([redacted])19 The lip of truth shall be establishedfor ever: but a lying tongue is but for a moment. [redacted] ([redacted])2 For the mouth of the wicked and themouth of the deceitful are opened against me: they have spoken against me witha lying tongue. [redacted] ([redacted])44 Ye are of your father the devil, and thelusts of your father ye will do. He was a murderer from the beginning, andabode not in the truth, because there is no truth in him. When he speaketh alie, he speaketh of his own: for he is a liar, and the father of it. [redacted] ([redacted])18 Let the lying lips be put to silence;which speak grievous things proudly and contemptuously against the righteous. [redacted] ([redacted])5 The foolish shall not stand in thysight: thou hatest all workers of iniquity. [redacted] ([redacted])12 And, behold, I come quickly; and myreward is with me, to give every man according as his work shall be. [redacted] ([redacted])27 My sheep hear my voice, and I know them,and they follow me:28 And I give unto them eternal life; andthey shall never perish, neither shall any man pluck them out of my hand. Lord will be done. [redacted]. *

March 29, 2016Thank you for the opportunity to respond to the complaint submitted by Mr. [redacted].The vehicle purchase was cancelled in its entirety, they contract was never funded by a lender, therefore there is no record of a repossession. We regret we were unable to place Mr. [redacted] in a...

vehicle.Sincerely,Patti S[redacted]Compliance Director, Midway Chevrolet

Ms. C[redacted], When I brought in our 2004 Silverado Chevrolet on June 3rd, I requested that the service department check three things only. 1. Check why the truck was not able to pass emissions. 2. Check the ignition switch. 3. Check A/C that was blowing hot air on one side. All of these items were...

on a check and advise request only. After I was informed by the technician that my truck was repaired and ready, I picked it up on June 3rd, slightly before the service department closed. Before I reached my home, the A/C began again blowing hot air and then shutting off because the A/C compressor was not functioning. By the time I made it home, your service department was closed. On Sunday, June 4th, the A/C was intermittently blowing hot air and shutting off. The check engine light came on, for reasons unknown. I had to stop several times, lift the hood to assess why the A/C was not functioning properly. We stopped at an Auto Zone, that is when we were informed the knock sensor was malfunctioning. This had never been an issue until after it was serviced by Midway technicians. I arrived at the service department by 7 am, Monday June 5th,  to voice my concerns about the failing A/C and newly discovered check engine light/knock sensor issue. I was informed that for 830 dollars more, they would fix the now malfunctioning knock sensor. My concerns over the A/C were not taken seriously, as the vehicle was supposedly driven twenty miles without A/C issues or a check engine light appearing, according to the service consultant. I left without having anymore repairs done to the truck, as I felt I had been overcharged for work that was not done correctly in the first place. The only issue not in question is the ignition switch replacement, which we acknowledge was fixed properly without incident. The amount of that repair we do not dispute is in the amount of $356.38. We feel the amount of $2,001.96, (the cost of the A/C repair only) is disputed, as the A/C was not functioning after the payment and repairs. Also the repairs I never authorized, totaling $642.52. A grand total of $2,644.48 is in dispute, with the repairs not being completed as paid for, and vehicle not being able to pass emissions as requested.   Your claim that the “vehicle was taken home and driven for some time.”, is a gross misstatement, as it implies it was driven in a joyride fashion. The distance between Midway and my residence is thirteen miles, one way. Having brought it June 3rd, picked it up, then again on Monday, June 5th, brought it in, then drove home. Those trips to your service department alone amounted to at least 52 miles. That does not include the 20 miles driven by your employee, Sergio Gaucin; Service Consultant. The vehicle may very well have been a 2004, but there were no repair issues associated with the truck, outside of the ones already stated. You have no personal knowledge for your statement to be true regarding, “ vehicle with this age and miles (2004 year, 229,000 miles) on it had multiple problems needing repair.” Sincerely, [redacted]

We are in receipt of the complaint filed by Mr. [redacted] regarding his experience at Midway Chevrolet.  Mr. [redacted] and his father purchased a 2007 Equinox from Midway Chevrolet four years ago. Our records indicate that his loan APR was set at 20.95 for 48 months. The final payment is to be made on...

July 2, 2015.The interest rate afforded to a customer is dependent on that customer’s credit worthiness and is controlled by the lender, not Midway Chevrolet. Mr. [redacted] had every opportunity to find re-financing independent from Midway Chevrolet during the last four years.Mr. [redacted] did visit our dealership in February, 2012. We were unable to place him in another vehicle due to the negative equity on the vehicle he wanted to trade in. We regret that we are unable to comply with Mr. [redacted] request that we pay for a vehicle he has had in his possession for the last four years and has driven over 62,000 miles.As we stated in our first correspondence, Mr. [redacted] purchased this vehicle over four years ago.  On the “Retail Installment Contract”, the primary owner of the vehicle is listed as [redacted] is listed as the co-buyer. We can provide a copy of this document upon request.  Please find attached records of phone calls that were made to Herbert and [redacted] over the past 3 years. These calls indicate that Midway Chevrolet contacted the customer in an effort to create a new sales opportunity. Our position has not changed in regards to the resolution Mr. [redacted] is asking for.  Mr. [redacted] was free to pursue other financing options with the current lender, other dealerships or lenders during this four year period and did not. We would be willing to work with Mr. [redacted] in finding another vehicle, but cannot make any guarantees as we do not know what his current credit situation is.Thank you for the opportunity to respond to this complaint.Sincerely,[redacted]Compliance Director – Midway Chevrolet