Elite Clean & Restoration Reviews (%countItem)
Elite Clean & Restoration Rating
Address: 5201 Gordon Smith Dr, Rowlett, Texas, United States, 75088-3922
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We?re on time, fixed everything up from previous issue. No charge!
We value our customers very much, we do not make one dime, very Much take care of you, because we value you as an Elite customer, thank you again
Loved their services and customer service. Staff was communicative and very friendly, and polite.
Thank you very much ***, Elite does appreciate feedback from our customers, we strive to make every customer happy, thank you very much again
I love Elite Clean and Restoration. They are very caring and customer pleasing oriented. They do great work At VERY reasonable pricing. We have been using Elite Clean for about 10 years now for so many things. In our previous home they did a complete duct replacement, and hauled off the old ducts. They did a full attic insulation blow, making sure the depth of the insulation was accurate and clean up. Then finally they did a complete indoor/outdoor HVAC install - and I didn?t have to break the bank to have it done. , they alter ice units as well, and you do not have to wait a month to get their service. Now we have purchased another home , they came out to service the system on Thursday, videoed everything they were concerned about with the system, installed a new system on Friday. We wouldn?t use anyone else but Elite clean for all our HVAC needs. We recommend this company to all family, friends and all DFW. Give them call, Tony the owner, and Tanner the lead sales and install technician, you will be glad you did. Excellent work on the new install guys!
We are happy to hear that you had such a pleasant experience with us at Elite Clean & Restoration, Mrs. Boyd ! It is an honor to know that we have been able to exceed your expectations with each service that we have provided for both your previous, and your new home. Customer service is one of our top priorities and it is fantastic to be informed that Tanner and Tony have been such wonderful representations of our morals. Thank you for your continued business, your recommendation, and for trusting us with all of your HVAC needs. Please do not hesitate to call if you should have any future needs or concerns. Have a great day!
Elite Air was great and responsive. On the initial service: duct cleaning and handler service, they were on time and professional. When I told John (technician) of a room that would not cool (or heat), he recommended a booster fan for that duct. The booster was installed but the output did not meet the expectations of the output. When I contacted Elite about this, they sent Tony (a great tech) the next day and now I have all the air I could ever want in the problematic room. Thanks so much, Elite, for your prompt and professional service.
On behalf of all of us at Elite Clean and Restoration, I would like to thank you, Mr. , for sharing this fantastic review about our company! We are thrilled that you enjoyed your experience with John and Tony. It is wonderful to know that we were able to resolve any of your concerns by properly installing a booster fan in order to increase air flow in that room. Thank you for your business, and please do not hesitate to give us a call if you should have any future concerns. Elite Clean and Restoration
I was very impressed with the work performed by Lance and Seth at my home today. Despite the huge job ahead they both remained positive and determined to give me the best possible service. The walked me through each phase of cleaning and provided before and after photos. I was throughly impressed with their work. Lance presented himself as a subject matter expert, which in turn put my mind to ease on the effectiveness of his approach to cleaning my AC system. Both guys did an outstanding job, they even cleaned up afterwards. Thanks John for sending Lance my way!
Mrs. , we are ecstatic to hear that you are pleased with Lance, Seth and John! We take great pride in having knowledgeable team members that that are able to put homeowner's minds at ease, and that make sure the job is done efficiently. It is wonderful to hear that you received such a satisfactory experience, and we will be sure to pass this gratitude along to the technicians. We are thankful to have been able to clean your AC system, and we look forward to assisting you with any future needs. Have a fantastic day! Elite Clean and Restoration
Lance did an awesome job spraying the insulation in my attic. He and his partner were very professional.
we are so grateful to hear that you are happy with our company! Lance is a wonderful technician, and we are thrilled to know that he and his partner did a great job installing your attic insulation. Thank you very much for your business, and please give us a call if you should have needs in the future! Elite Clean and Restoration
This company is wonderful. They came out to service my AC all the way from Carrollton and because of what a small job it was they told me not to even worry about the cost of it. This is what I would call customer service at its best.
We are thrilled to hear that you are happy with our service *** ! Here at Elite, customer satisfaction is our top priority, and it is wonderful to know that we were able to provide a simple solution for you. Thank you for this 5-star review, and please give us call for any future needs or concerns! --Elite Clean and Restoration
Young Tech's did a good job. Friendly and informative. Thanks
Thank you, *** for this fantastic review! It is wonderful to hear that our technician's met your expectations. Thank you for your business, and please give us a call for any future needs. Have a wonderful day! Elite Clean and Restoration
We had a new unit put inside. The crew was knowledgeable, quick, courteous, and very professional. I would recommend 100%.
Thank you for this fantastic review *** We are thrilled to hear that you are pleased with the technicians that installed your unit. We take pride in having staff that is knowledgeable and professional. Thank you for your business and please don't hesitate to give us a call if you ever have any needs! Elite Clean and Restoration
The guys that came out were very professional. John and the other 2 guys (unfortunately I can't remember their names) They put in the necessary time to make sure the job was done right, even in this heat and with a very stubborn system.
Thanks guys.
We are so pleased to hear that you are happy with our team members Mrs. Blair! Here at Elite, we take pride in every job, and we ensure that the customer's needs are taken care of. Thank you for giving us the opportunity to earn your business. We hope to hear from you again! --Elite Clean and Restoration
ELITE CLEAN & RESTORATION
Elite's team of two, Ricardo & Javier if I remember correctly, arrived on July 7 at exactly 10:00am, the time I was told to expect them. Both young men were courteous and wasted no time getting to work. They spent almost two hours cleaning my air ducts and dryer vent, and they did an excellent job of cleaning up after themselves.
Thanks
Thank you for this wonderful review, Mrs.! Here at Elite, we take pride in being prompt, clean and professional. Therefore, both Ricardo and Javier are prime examples of what we stand for. We are grateful to have had the opportunity to clean both the air ducts and the dryer vent in your home. Thank your for your business, and please give us a call for any future needs. --Elite Clean and Restoration
EXCELLENT!!! The following people worked very hard and very friendly. Excellent team work.
Hunter, Brent, Alex, Joe, Brandon, Ralph, Ricardo and Will, the Quality Control Manager. Way to go team!!! They worked continuously and asked if we had questions. Kept us updated through the entire process. Tanner was the person that responded to our call. He did an excellent job, surveying the issue, working up the quotes and setting everything up for us. Thank you Elite for such wonderful employees that helped us out!!!
Mrs., thank you for the 5-star review. We are very pleased to hear that you had a great experience with the members of our team. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be "five stars"! Thank you again for taking the time to leave us a review and for choosing Elite Clean & Restoration!! Please give us a call if you need anything else in the future.
Wife was very satisfied with work and workmanship. Quality was good and very price worthy.
thank you for the kind review. We are happy to see that you are pleased with our pricing as well as our quality of work. We truly appreciate your business. Please give us a call if you need anything else in the future. Thank you!
- Elite Clean & Restoration
Sales and service were unnecessary and I was not informed of an easy fix. Another vendor was involved which they tried to blame.
I filed a complaint on January 23, 2020 ( see Case #XXXXXXXX) and cancelled it because Elite pressured me and said that it would hurt their business and someone would get fired over it. They assured me they would get this resolved if I cancelled my complaint. So I did.
This started in April of 2019 and still is not resolved. I am refiling my complaint because they did not resolve the issue and did work that was not needed, they didn't take photos of what they said was wrong and did not notify the roofer that the roofer had made a hole in the freon line. They should have stopped work until the roofer could have a look. After multiple requests to provide a photo of what they found, they ignored my calls, would not call the roofer to discuss and only came out to take a photo 10 months after the fact. (after I filed my complaint with you) I might note here that I chose them because the advertised amount for an AC was $2000. They charged $4500 for a smaller unit than what I previously had and tacked on $3,691.00 in interest for a total bill of $8,140.80.
The owner has been rude and Will (quality control) said he was going to lose his job and Matt told me if I continued with the complaint, I would have my warranty cancelled and they were done with me.
In December the roofer has tried to call Elite multiple times and they never returned their calls either.
No one at Elite has made resolution of this problem a priority and I am sitting on a bill that accruing daily interest. I have been paying for a year and my balance is the same as when I signed the finance agreement.
I did not need a new AC unit. All I needed was the have the freon line repaired and the roofer said they would have done it if they had been notified before the new AC unit was purchased.
I am a 74 year old single woman and cannot get them to cooperate with getting this solved.
I would like to have this researched and if Elite continues to ignore this, go to some form of arbitration to get it resolved. The roofer has agreed to come to give a statement, too.
I am hoping that with this renewed complaint , I can get this resolved.
The work didn't need to be done, and the amount they say I owe should be adjusted to the advertised price.
We are very sorry for your frustration. We would like to have this issue resolved as soon as possible. Please give our office a phone call so we can get this handled. XXX-XXX-XXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
Every time I have spoken to representatives of this company they have been verbally abusive, threatening and rude. I called them at the above number and they are not willing to work with me or negotiate some relief for me. They deny any responsibility for selling me a AC unit when I didn't need it. They took more than 6 months to take and send a photo to the roofers to show what they found. The roofer would have fixed the problem immediately, but they were unresponsive to all calls from me and the roofers. They still maintain that I should be filing a claim with Revdex.com on the roofing company, who, by the way, has already given me $1400 in relief from their bill, was they feel bad as to what happened.
I am willing to negotiate a price to pay, but I am not willing to pay $4500 and with interest,$8500.00 to them when their advertised price was $2000. They sold me a smaller unit for more than twice as much money. I need some third party to be on any further calls with Elite as I am unwilling to be spoken to like they speak to me.
We diagnosed the problem as being low on refrigerant with possible compressor damage. The customer decided to upgrade the system to a 410A. The old system had r22 refrigerant (which is no longer being used). After the new unit was installed. We pressure tested the line set. During the pressure test, we found a leak in the copper suction line where it looked like a possible roofing nail. We removed the nail and braised the hole in the copper line. We finished running our test to fire up the unit and it was running well. We told the customer the issue of the line being damaged after we had fixed the problem. We had no idea that any long time issue had been going on until we were notified by the Revdex.com. Will went out there to take a picture of the sauntered line and have made several trips to the customer's house to help her with the situation. We have sent pictures to the roofing company to show what happened. Will and Elite have done everything they can to help resolve the issue.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not sure how many times or how differently I can explain to Elite that :
1. I called them as my AC was not cooling because they left an advertisement on my door for a $2000 unit.
2. They came and told me that I wasn't eligible for that unit, and talked me into another SMALLER unit at double the cost. I did not, in their words, decide to "upgrade the system". They told me that is what I needed.
3. Only AFTER they installed the unit did they tell me about the damaged line. (see their own words in their response) Telling me it was the roofer's fault. I asked for photos to send to the Roofers and they never took any photos and only after things escalated 6 months after the fact did they come out to take a photo.
4. The roofer would have repaired the line and helped with the cost, but we all waited and waited and waited for Elite's response.
5. Now after all this time, while we have been debating this, they are charging me usery interest rates of 50%.
6.I am responsible now for $8,000 which I DO NOT HAVE! I am 74 years old on a fixed income. I will talk about a negotiated price with them, if they agree to accept half the $4000 and eliminate the interest that I owe for a total of $2500.
7. ELite has been verbally abusive to me and threatening that my warranty will not be valid if I continue in this Revdex.com complaint. I was told Will would lose his job because of this. It has been pure intimidation. The owner , while on the phone with the roofer, called me names and was going to go on but the roofer stopped him telling him I was listening on the phone. This is not how you treat your customers when there is a disagreement.
The guy's where very professional . Did a great job. Would use them again.
We are happy to hear that your are pleased with our team Mrs.! Please don't hesitate to give us a call for any future needs/concerns. Thank you for your business! --Elite Clean and Restoration
Elite clean and restoration did a great job with our dryer vent.
Thank you, *** We are happy to hear that you are pleased with your dryer duct replacement. Thank you so much for your business and for taking the time to leave us a review! If you need anything in the future please give us a call. Enjoy the rest of your week!
-Elite Clean & Restoration
Very friendly techs
WILL , TANNER, OLEG did a wonderful job will use them again. Be happy to recommend.
Thank you for the kind review. It means a lot that you took the time to leave us this review and recommendation. Will, Tanner, and Oleg are great members of our team. We are happy to hear you are pleased with them as well as the dryer vent cleaning and air duct cleaning! We truly appreciate your business. Please give us a call if you need anything else in the future.
-Elite Clean & Restoration
Collected payment prior to completion. Advertised duct cleaning for $99 but do not complete & try to charge an additional $250, bait & switch.
Elite duct cleaning service came by to collect payment prior to their service tech's coming out to complete the job. This is a basic "sales practices" problem. The tech's came out an hour later and performed the service cleaning the dryer duct. I asked the tech's how much lint they pulled out and they didn't know. I asked them if they check to see if the air flow if properly venting through the exterior vent and they said no. Once they said they were done I went outside to see if air was flowing through and the blockage was still there as there was no air flow. The Elite tech called his boss and put a person named "Will" on the phone to talk to me. Will said to clean the entire duct is an additional $250.00 and I just wanted the "special". I asked Will to check to see if he could go lower and he said he would check and call me back. This was on 11/11/19, Veterans Day. As of 11/28/19 Will has never called me back. A few days later I called Cliff, who collected the payment, and advised him of exactly what happened and he advised that I wanted the special and if there are any 90 degree angles they can't clean it for $99 which is the "special." This was never communicated nor was it in their advertisement. A week later an Elite rep called me about my service and I advised her of what happened and I disputed the charge and would not pay this because this is against the law and it's called bait & switch. Tony, the GM, called me later and left a message for me. In the message Tony advised me advised me all sales are final and non-refundable. I called Tony back twice and left messages and he never returned a call.
I want the $108.20 refunded to my credit card and I want them to stop the false advertising and the bait and switch tactic.
We are truly saddened to hear you were displeased with your experience. For almost fifteen years we have been one of DFWs most reliable, affordable, and honest companies. We take pride in doing exceptional work at a competitive price, unfortunately we know we can't always be as low on price as every company in North Texas, but we do guarantee the quality of work from one of our many licensed, uniformed, and certified technicians. We apologize for the inconvenience. Our coupon does state that Dryer Vent Cleaning is $99.95. Disassemble, outside, or roof access is extra. After assessing your vents you were given the choice for a basic cleaning ($108.20 including tax) and given the higher price to have it disassembled and cleaned. When speaking with the customer he stated he was happy with the basic cleaning. He was not pleased with having to pay more for a full cleaning. Unfortunately, we are a business and do have to charge for our services. Thank you for taking the time to discuss your concerns with us.
Elite Clean and Restoration
They came in and offered a price...which was not cheap, but reasonable
They started off doing well...
Then did not finish
Left returns and outputs uncleaned
Charged 1567.80 for the whole house Entire system was not completed Expect Funds 15% returned for non completion
Thank you for reaching out to us, we apologize for any frustration. With the extremely high ceilings in the home we could not risk our technicians falling off the ladder at that height. We saved the customer over $450 by giving them special pricing. Knowing that we might have been unable to clean 3 out of the 40 vents, we gave the customer the price of $1,567.80. We also cleaned 3 main units. Customer stated at the end of the job he was very satisfied with the work and the technicians did an excellent job. For liability reasons they could not reach the 3 vents due to the ceiling height. Elite does not want a technician or any one to get hurt on a job site. We did not charge the customer for the 3 vents that we did not clean. This work was completed August 27th. This is the first time we have been notified of any issues or concerns. Please call us anytime you have a concern so that we can resolve your issue immediately. Your satisfaction is our #1 priority.
Service failed within 2 months of completion. No refund has been granted despite communicating that if the stop leak failed they would refund me.
No receipt was issued. No documentation of the promise to refund me if the stop-leak failed was granted. I asked repeatedly for both, and never got either.
On June 21st, 2019, I had an AC leak. Final Cost for services was $700. For 5 Freon I was charged $200. A whooping $500 was for a Stop-Leak bottle that I took a picture of and later researched you could purchase for a range of $12-$20. When asking for a discounted rate on the stop-leak, Salesperson Tanner, communicated to me that they couldn't because the cost of the stop leak for the company is $250. 2 months later, it failed and I'm back to the same problem. I was lied too. Tanner communicated to be that if the stop-leak failed they would refund me. It failed. I reached out to Tanner, and have been told they won't refund me. Even more so, he attempted to up-sell me again to a new system, (i.e. attempting to suck more money from me...) rather than fix the problem at the source (by soldering the leak) they continue to promote a band-aid solution (even though he found the area / source of the leak in my attic).
I never received an invoice (after repeatedly asking for it). I never received in writing that they would refund me if the stop-leak didn't work (after repeatedly asking for it). They have went back on their word and claim "they never said that" which is probably why they would never put it in writing for me.
Sales Rep: Tanner
Payment amount: $700
Date: June 21st, 2019
A full refund for services rendered, as I feel that since their solution did not work to solve my problem, that they should back their word up with a full refund.
Mrs., we are very sorry the stop leak and the sealant did not resolve your issue. We did state, on the invoice you signed, that the work was not guaranteed. We suggested that you have the part be replaced. We even stated in the invoice we would credit back money and put it towards the new part if the service failed. Which we still honor. We do apologize that you did not receive your invoice. We will mail that to you today. This is the first time our office has heard about your concerns. Please call our office so we can take care of all your problems. We would like nothing more than to get this resolved for you. 972-475-4949 ask for Kaylin.
Thank you