Elite Healthcare Medical Group, PLLC

Thank you for reaching outThe final utility bill received by Ms*** was for utilities spanning 10/20/- 01/31/Final utility statements are compiled based on the average amount spent in previous monthsAfter comparing the moand move-out inspections, the $in damages will
remainWe've attached the move-out inspection form that was signed by was Ms***A member of our team will be in touch to discuss these charges further.?

Progress Residential appreciates and values Ms***'s feedback, but want to assure Ms*** that Progress Residential works very hard at providing quality customer serviceProgress Residential is sorry that Ms*** doesn't agree with the outcomeProgress Residential thanks Ms*** for her cooperation and patience! Progress Residential wishes Ms*** the best

We apologize if Mr*** feels he was misledOur local team had to cancel the previously scheduled work order to repair the door in his home after not being able to reach the residentWe have rescheduled maintenance and are reaching back out to the resident today

There was no investigation done by this business? They ignored all of my requests to produce an explanation of fees until I moves out because it was their intention to simply keep my $security depositThey investigated all of mins and emailed me saying they were keeping my money? They had months to look into this late fee and they ignored all of my requestsThey have produced no proof that my rent was ever late or which office even received itAnd although their calls are supposedly recorded, they have not produced the phone call where their own representative said the error was on their end and they would remove their late fee? This buainess knows nothing about customer service as they have the qorst business practices I have ever seenNo I will never remove my complaint and I will place reviews of this company all over the internet so that other people don't make the mistake I made by renting from them

Thank you for your feedbackWe apologize if you feel the highest level of service was not given to you in your conversation with AngelaUnfortunately, the local Houston team cannot handle this matter moving forward as it is officially being overseen by our Collections teamIn our prior conversation, we attached the breakdown of your ledger is it stood last weekPlease note that we filed for eviction on 2/as we cannot accept partial payment.? Per our Collections team, please see the options below:The payment methods available as of 2/16/are: overnight certified funds ? to: Progress Residential *** *** *** *** ***, Scottsdale, AZ and/or WIPS and the account number is ***She must allow hours for the system to re-set, to attempt to make the payment as I changed the payment method to Cash Only todayThe total amount due as of today is $9,(Very important: the amount does not include any additional legal invoices-fees)Mrs*** will have to be made aware that there is going to be additional legal fees and as soon as we receive the invoice we will charge the account even after the account is paid in full.?

Hi ***Thank you for your feedbackAs you mentioned, each resident is given a Move Out Report that lists the duties that must be performed prior to vacating the premisesIn this list you will find points about repairing/patching all nail holes and/or scratches, replacing an broken light bulbs
and landscapingPer the attached photos, nail holes, crayon marks and scuffs were apparent on the wallsAdditionally, we had to repair light bulbs and shrubberyWe would be happy to provide additional photos as evidence of these chargesAs such, these charges will stand? ? Please note that his information is also included in the signed Leased agreement

they have not been trying to resolve this issueThey have just restated they are keeping all charges and have not responded in anyway to my letter of demand in which I told them I was open to negotiation

While we do apologize that you feel this way, we cannot change the policy of *** as they are an outside companyFurthermore, the signed Lease Agreement states that rent and utilities must be paid by the first of the monthThis is Progress policy and due to Fair Housing we cannot make exceptionsWe have attached the conversations with our team explaining how to get copies of the utility billsAs such, we consider this matter to be closed.?

Hi, ***Thank you for your messageWe encourage all residents to be present at the time of their move-out inspection to discuss chargesAfter reviewing the property, the attached ledger states that charges were due for landscaping, painting, and various other damagesAdditionally, we've
attached a copy of the move-out form with charges further broken down.?

Our assessment is as follows: ? Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the
protection of their best interests and those of Progress Residential.? ? Each Progress Residential resident has a lease agreement that is specific to that resident.? Mr***’s lease agreement specifically states: “Resident must provide Landlord with sixty (60) days written notice of Resident’s intent not to renew the Lease.” ? ? Timeline of Events: ? According to our records, Mr*** received information on multiple occasions with contact information for the Progress Residential customer service and property management teams, including email addresses where written communications may be sent.? Unfortunately, Progress Residential does not show record of a voicemail left by Mr*** regarding move out procedures.? If Mr*** can provide additional details as to who the voicemail was left for, we would be happy to further investigate.? We regret that Mr*** did not feel as if he had sufficient contact information for the Progress Residential Team? However, per Mr***’s lease, Mr*** is required to submit a day written notice of his intent to vacate the property.? Since this was not received, Mr*** will be subject to the charges set forth in his lease? We regret that Mr.***’s experience was not viewed as the red carpet experience that Progress is known for.? If Mr*** is able to provide further information on who he left the voicemail with we would be happy to continue our investigation.? We would appreciate Mr.*** removing his complaint due to the findings of this investigationTell us why here

Hello, Thank for your feedbackWe have reattached all documentation of the notices that were sent out from the HOAAgain, these are for sod, a car in the yard and personal items in the yardEach were sent to your addressWe apologize that you may be upset, however, Danica has been working diligently to communicate with you on the charges, the due dates and how to remedy the issueAs such, the charges will stand.?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Emily M***
?

First of all, I am NOT Ms ***, that is your employee so you just made the company look worse because you can't even read!!!!! I ? am taking payment in the office today but believe I will not stop here!!!!

I do not acceptI called after we gave our notice and was told we would only owe for the days in April

We appreciate your feedbackOur records indicate the we received an initial work order for one burner on the stove being outOur tech was sent to the home and ordered a replacement partOn 1/we received a request stating the entire stove was not working so our Service Team promptly ordered a new stoveWhen the new stove arrived, our tech attempted to deliver but it was refused because the color was black and all other appliances are stainless steelWe then ordered a stainless steel stove that was delivered on 2/We would be happy to issue a $credit due to the inconvenience.? ?

Crye-Leike was a third party management company that was contracted to manage the propertyWe (Progress Residential) have always been the owner of the property and the lease agreement.? Ms*** was charged a prorated amount for the paint to account for wear and tear.? The original $charge was posted to her ledger before all charges for paint were tallied.? Due to the condition of the property, and the moand move-out inspections, the charges are justified.?