Elite Healthcare Medical Group, PLLC

Thank you for speaking with our Portfolio Operations Director about this issueI'm happy to hear that you will be sending over of your most consecutive electric bills for a credit reviewPlease let us know if you have additional questions or concerns.

Hello, *** was asked for an additional pay stub because the home she applied for is more expensive than the original homeShe is not undergoing an additional background checkAdditionally, she was offered a $gift card as an apology for the confusion.

Hi, ***We're so sorry to hear about thisIs there a specific issue that you would like to see addressed? The "Desired Settlement" box is empty.

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and
those of Progress Residential According to our records, this is a dispute over service requests being dealt with in a timely mannerAfter further conversations and review, we have installed MrC*** oven and will continue to monitorWe will investigate internally the breakdown of communication with the resident and service requests, prior to this complaintWe ask that MrC*** would please remove his complaint due to the findings of the investigation

While we sympathize with Ms***, information regarding the $holding fee is clearly listed on the signed Lease ApplicationWe've attached this portion of the policy for reference. Per Progress Residential policy, once an application is cancelled the holding fee is non-refundable

I paid my utilities every month in with my rent based on what the company told me there is no way humanly possible that my utilities are I got that bill prior to moving outThis company is a scam artist and they rip people off at their expenseSo if I paid what the company told me each month I don't understandI am requesting some type of refund for utilitiesThere is no way I owe dollars.

We are sorry to hear about the extended time it took for our representative to respond to your service request. This is an unfortunate event and we understand that it was inconvenient for you. Our goal is to complete service requests and address resident concerns in a timely
fashion. It is our understanding that the spring for the garage door has been replaced and your garage door is in working order now. We do appreciate your residency and our local Portfolio Operations Director will be reaching out to discuss these concerns with your further

We would like to have in writing that we are under no obligation to pay the months rent for early termination of our rental agreement because of the various trials we have had to go through with this rental Thank You

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi, ***Thank you for your feedbackAfter speaking with the HOA, we can confirm that the yard does need to be reseeded and soddedAs such, this falls under our responsibility and we will schedule a vendor to address the issue in the next weekAdditionally, we will review all violations to determine if a concession is necessaryYour Property Admin will be in touch with further details.In regard to the spa, we've determined that the previous owner cemented a portable spa into the groundAfter consulting with our vendors, we cannot find a way to repair the unit given this matter as it is not meant to be used in this fashionYour Property Admin will also speak with you about having our team remove the spa entirely without cost to you or leaving it be in the current condition.We apologize for all inconveniences and appreciate your patience.

We do apologize for the miscommunication and appreciate you speaking with our team about this matterYour new lease has been emailed and we look forward to your continued residency.

From this response, I wonder if they are viewing our actual address. Portable spa: there’s now way you could deem it portableIt is literally cemented into the ground and is part of the backyard landscapeYou have been aware of it at least since we moved in(The wiring is in the ground..)Shrubs trimmed: there are in front of our doorway that are small and do not need trimming. Metal trash can: we do not have a metal trash canOur plastic ones provided by our trash service stay behind the wooden fence unless it is trash dayLeaves: there are no leaves in the yardPalm trees: there are palm trees in the front yardThere are several in the back that we have trimmed ourselves as high as we can reach without a ladderBed mulched-there are no areas that have mulchIt is all lava rock. We have contacted the HOA ourselvesTheir issue is the bald spots in the yardYou are responsible for that because it was never addressed to begin withWe water what we haveWe were told that you would reseed/sod

I understand the month to month fee is added one the first of lease is not signed, how ever we emailed on sept 29th for the documents got no response until 2nd because we had to call, and it was a issues going back and fourth, and late fees ended up getting on there since they took long and did not respond in a timely manner to our situation, per policies just how we we follow progress residential policies progress should also respect and follow the protocol with timely manner to avoid delaysThey gave us incorrect information stating the rent was at $offer to stay then they called us to let us know it was a mistake that it would stay they same we were ok with it and we waited for the paper work that never came in through our emailThis is not customer delay this is progress residential thank you! Any more questions based on the situation give us a call at *** *** *** I have supporting documents of when the email and calls were done

At Progress Residential, we judge ourselves by our residents' experiencesOur mission is to provide the highest quality service to our future and current residents, employees, and investors through professionalism, integrity, and responsiveness We regret that Mr*** was not satisfied
with his experience with Progress ResidentialWe were given the opportunity to research Mr***’s complaint and have spoken directly with Mr*** and we have mutually agreed to issue a $credit to Mr***

Ms***'s ledger reflects all of the charges to her account and is attached for reviewWe apologize if she feels there was a miscommunication with our team.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action as scheduled on Wednesday, April 20, 2016, and, if it does, will consider this complaint resolved
Regards,
Stephanie F*

Thank you for your feedbackAfter reviewing the moinspection, move-out inspection and the work order history, we have agreed to reverse the charge for missing fence pickets ($114), the window screen charge ($35) and the charge for paint cabinets ($70)Per the move out photos and attached
documentation, all other charges will standYou will soon receive an email from our team confirming these charges and a resolution document for the updated information.

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and
those of Progress Residential According to our records, this is a complaint about move out charges and late feeAfter further review and communication with Ms***, Progress Residential collected the sufficient funds for move out charges and late fee from Ms***’s security deposit based on our policies and proceduresProgress Residential will investigate internally to determine where the breakdown in communication with Ms*** occurred prior to this complaintWe ask that Ms*** would remove her complaint due to the findings of the investigation, and outcome

Our assessment is as follows: Timeline of events: We show receipt of the check sent by Ms*** for January on 1/19/2016. The request for eviction was submitted the prior day 1/18/2016. Progress Residential contacted Ms*** on 1/19/and suggested that she bring in the remaining funds to the office to help expedite payment to stop the eviction process. Instead Ms*** mailed the payment, this payment was received 1/21/2016. Court for the eviction process was cancelled at that time due to receiving payment. Unfortunately, if the process server cannot serve her physically, the summons is sent via certified mail. This is why Ms*** still received the summons on 1/23/2016. Progress Residential emailed the resident on 1/25/after receiving a message from her to confirm payment was received and court was cancelled We now show February rent as received on 2/17/at our *** office in the form of a cashier’s check. It was posted to Ms***’s account on 2/18/2016. We do not show notes in our system about a request for mailbox key reimbursement. Per the lease signed by Ms*** Progress Residential does not reimburse residents for mailbox keys. Progress Residential’s policies and procedures are developed and maintained to ensure that all residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and those of Progress Residential Finally, we suggest Ms*** register in our on-line customer portal to make future rent payments. We will have our Support team reach out to Ms*** to ensure all questions she has about registration are answered

Progress Residential’s policies and procedures are developed and maintained to ensure that all applicants and residents receive the same exceptional level of customer service and care, experience equal treatment and respect in all circumstances, and for the protection of their best interests and
those of Progress ResidentialAccording to our records, this is a dispute about move out inspectionAfter further review and communication with Ms***, Progress Residential has resolved this issue with Ms***Ms*** was provided the tracking number for the refund of the security depositProgress Residential will investigate internally to determine where the breakdown occurred prior to this complaintWe ask that Mr*** would remove his complaint due to resolving his complaint within days of receiving, findings of the investigation, and outcome