Elite Healthcare Medical Group, PLLC

We apologize if Ms [redacted] feels there was a miscommunicationThe lease application that was signed and submitted by Ms [redacted] states the terms and conditions on lease requirements, including legal disputes and pending ligationUnder these circumstances, a refund cannot be granted for a denied application.?

Thank you for your feedbackAfter reviewing the moinspection, move-out inspection and the work order history, we have agreed to reverse the charge for missing fence pickets ($114), the window screen charge ($35) and the charge for paint cabinets ($70)Per the move out photos and attached documentation, all other charges will standYou will soon receive an email from our team confirming these charges and a resolution document for the updated information.?

Thank you for your feedbackUnfortunately, we cannot change the procedures outlined by [redacted] as they are a third party companyHowever, once a payment is submitted a confirmation message and email are sentWe've also attached email communication from our team outlining the steps to login into the portal and view previous bills.?

We apologize if Mr [redacted] feels there was a miscommunication on behalf of Progress ResidentialWhen applying online, the applicants are requested to review and acknowledge that they have read and understand the conditions of application? The Leasing Policy clearly identifies that utilities are in the landlord’s name and handled through Conservice? Mr [redacted] willingly signed and submitted this applicationAdditionally, per the Terms and Conditions listed on the application, the $holding fee is nonrefundable unless an application is not approvedMr [redacted] ’s application was approved and the home was taken off the marketMr [redacted] decided after the fact that he wished to terminate the lease

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Sean G [redacted] ?

Thank you for your feedbackWe do apologize for this situation but are happy to hear that you are working with our team to get a new pumpIn the meantime, our team is working to keep the pool as clean as possibleWe have hope to have a new pump as soon as possible.?

[redacted] , thanks for reaching out and for bringing your concerns to our attentionWe apologize for your husband’s customer service experienceWe have passed along your concerns about your move-out experience and your deposit refund to our local team, and we understand they have reached out to you about options moving forwardWe understand they have asked you to send in the receipts you would like for us consider for an account adjustmentAs of this writing, our records indicate that you have not yet done soPlease send those along when you canIf you feel there are any other unresolved issues, please don’t hesitate to contact us

I already sent the photos and never got a responseThe HOA is not to blame the violation is correct because YOUR CONTACTORS left stucco in pieces of my grass now my grass WILL NOT GROW IN THOSE AREAS!!!!! Why is that so difficult for you to understand?!!? Replace the Sod and the HOA issues will be over!!?

From this response, I wonder if they are viewing our actual address.? Portable spa: there’s now way you could deem it portableIt is literally cemented into the ground and is part of the backyard landscapeYou have been aware of it at least since we moved in(The wiring is in the ground..)Shrubs trimmed: there are in front of our doorway that are small and do not need trimming.? Metal trash can: we do not have a metal trash canOur plastic ones provided by our trash service stay behind the wooden fence unless it is trash dayLeaves: there are no leaves in the yardPalm trees: there are palm trees in the front yardThere are several in the back that we have trimmed ourselves as high as we can reach without a ladderBed mulched-there are no areas that have mulchIt is all lava rock.? ? We have ? contacted the HOA ourselvesTheir issue is the bald spots in the yardYou are responsible for that because it was never addressed to begin withWe water what we haveWe were told that you would reseed/sod

Hi, [redacted] As stated, we have reviewed the moand move-out inspections and the final resolution document with your charges was sent over via DocuSignWe're sorry to hear if you do not wish to sign it but the final charges will stand.?

Hi [redacted] Thank you for reaching out and for working with our team on this matterIt is our understand that you are currently working with Tressa on renewing your lease, which includes having your spouse added to the leasePlease let us know if you have any questions/concerns.?

Nope? An offer for no rent increase was made by Progress residential and they are going back on that offer? They insist on proof that an agreement was reached? How can there be an agreement if Progress doesn't respond to communication attempts ?

I was told that I was approved for the property and they apologized for the confusionHowever, the following day they requested a third credit check and additional paystubs to move forward with qualifying me for the property as my income provided exceeds the amoumt of income needed to qualifyI would like a clear and concise decision as to whether or not I am able to move into the May Glen property next week when it is ready.?

We do apologize that you feel this wayHowever, based on the documentation all charges in the resolution document are final.?

Hi, [redacted] We do apologize? for your frustration and would be happy to correct? any outstanding work ordersWe will not, however, issue a credit unless deemed necessary? by the Charlotte? team.?

We apologize for any inconvenience? experienced by Ms [redacted] Unfortunately, her roommates did not complete the necessary paperwork to have her removed from the Lease agreementUnder the agreement, all roommates qualified for the home togetherIn order to be completely removed from the Lease, her roommates were instructed by our Leasing team to resubmit the paperwork needed to be re-qualified without Ms [redacted] On February 13,our Leasing team made one final attempt to acquire? this paperwork by calling an leaving a voicemailThis call went returned.? In this case, the charges cannot be reversed because Ms [redacted] was still considered a resident? ?

Hello, [redacted] was asked for an additional pay stub because the home she applied for is more expensive than the original homeShe is not undergoing an additional background checkAdditionally, she was offered a $gift card as an apology for the confusion.?

I was at last able to open the files that were sent by the business but I do not wish to accept their response until they put in writing what the amount to be refunded will beOnce they do that, I will accept their resolution.Thank you, [redacted]

Hello there,? I appreciate the quick response.? ? However, this must be a jokeI took this as an insultI am referring to my full deposit to be credit back to my account.Why would you charge me for $for the chimney when I never actually used it?? Why would you charge me an interior cleaning fee of $when I left you a house that was way cleaner than my move in day?Why would you charge me a landscaping fee when I actually paid someone to do landscaping on my very last day?? These are just a few examples: your entire list is not accurate and I need to speak with someone from the executive office related to this matter.? ? Thanks,***

Fortunately, each resident receives a helpful move-out form with instructions on what should be taken care of prior to leaving the premiseWe have attached the scope of work for repairs that reflects the charges.?