Elite Motors

This letter is in response to the complaint filed by MsKelly [redacted] We would first like to state that at no time was Ms [redacted] informed or ever led to believe that she could “return the vehicle within days of purchase.” - For your review, I have enclosed a copy of our written warranty policy that was reviewed and signed by Ms [redacted] Secondly, per her own admission, we addressed all the concerns that Ms [redacted] had with her new vehicleWe also attempted to address her most recent concernsHowever, as you can see in her complaint, by her own statement, that our resolution was an “inconvenience” to herMs [redacted] insisted on handling the matter in her own fashion On Ms [redacted] ’s last phone call with us, she explained in her own words that she was with a local “grease monkey” and was going by his suggestions what the vehicle needed for WV inspectionWe conveyed to her that we have certified, experience mechanics that we deal with daily to insure the safety and reliability of our vehiclesOur recommendation was to let us make the necessary arrangements to have the car brought to our facility to examine and address any defects allegedly wrong with the vehicleAll of our vehicles are serviced and inspected by a PA licensed mechanic and must pass inspection prior to being sold off our lotWhen we told Ms [redacted] that we would get the vehicle here tp address her concerns, that is when she flew into a fit of rageAfter minutes of her being rude and argumentative, I aftempted to calm her downMs [redacted] persisted in yelling and threatening not only mysel~ but the dealership as wellIn an attempt to prevent the conversation from any farther escalation, I excused myself and terminated the phone callI immediately instructed the sales associate to contact Ms [redacted] hoping to resolve the matterMs [redacted] never answered or returned any of the initiated phone calls that were made to her Lastly, we have been in business for years and have an impeccable reputationWe stand by our product and our company 100% I would also like to address her father’s complaintComplaint [redacted] , “removal of the Revdex.com logo on our website.” We have used this website for years and never experienced an issue with the Revdex.com or the logoIn the past years, our company has had only one complaint which was closed in our favorThat alone is rather impressive due to the business we are in and the amount of happy customers we acquired in the past years Thank you for taking the time to review our responseWe value and understand the importance of our customers and how they rate their experience

I am rejecting this response because:? This is completely false.? I have recorded phone conversations that will prove that this so called "car lot" treats their cus***ers with zero respect, and that yes, he does use profanities towards his cus***ers.? If my traded in car, that I drove there was, and/ or is in such bad condition then trade me back the vehicle for this lemon?? [redacted] is a unprofessional businessman, whom is full of lies and deciet.? If by me stating that I would seek legal advice, if I had to, to cover my side in this poor transaction is considered a threat to "***", then so be it.? He is obviously sensitive when it comes to matters such as, which tells me I'm not the first unsatisfied customer he's dealt with.? I'll gladly take my car back.? Your good claims about it's running condition are quite humorous.? Your grabbing at any limb right now because you have zero grounds to stand on.? As for me driving "hundreds of miles a day to commute," once again, lies, lies, lies.? Your dealership is a joke ***.? You talked me into this lemon car so you could finally wash your hands of it Well played, but still not, nor will be the winner:)

Dear Revdex.com,This message is regarding the complaint submitted to your business by [redacted] , ID [redacted] .The vehicle in metion was infact inspected when [redacted] bought the used vehicleIt is the customers responisibility after buying a used vehicle to have it inspected after the inspection runs outWhen [redacted] bought the used vehicle she had signed an as is agreement, meaning you are purchesisng the vehicle as isAs for the registration I personally have checked with penndot and it shows that [redacted] has recived her registrationIf she is saying she did not she needs to contact penndot and advise them she did not receive her registration in the mailAll the paperwork was done on our end properly and in a timly manner.Thank you,Angela M.Controller

Initial Business Response / [redacted] (1000, 5, 2014/08/06) */ Ms [redacted] purchased her vehicle on 8/10/The vehicle was purchased AS IS per California lawThe headlights were working properly at the time of purchaseMs [redacted] brought the vehicle back to our dealership on 09/18/with a headlight not working properlyWe replaced the light bulb at NO CHARGE to Ms***, even though the car was sold as-isWhen the car left our dealership after the repair, everything was working properlyWe did not break the ignitersHad we broken the igniters, the light would not have functionedI don't understand why Ms [redacted] is filing a complaint year later???? Seems bogus to us and the credibility of this complaint seems weak Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with what Elite Motors is statingI purchased the car on 8/10/2013, I realized that my headlight was not working that night when I drove the car homeI called Elite Motors on Monday 8/12/and they told me they could not fix the light until 8/16/2013, unfortunately I was not available to take the car in until 8/21/On 8/21/2013, my son Jajuan Turner took the car to Elite Motors so they could fix the head lightsWhen my son arrived to Elite Motors, the machanic asked him to pull in front of the service garageOnce my son checked in with the service dept, he went back outside to where he parked the carThe machanic then came outside, opened the hood and tried to change the light bulbThe Machanic was able to get the light bulb out but couldn't put it make in ( I believe that at this point the ignitor was broken) Elite Motors then drove my vehicle into the shop, jacked up the car and removed the driver side tireThey removed the side panel and then were able to replaced light.the light still did not work,At that point Elite Motors ran a diagnostic which showed that a sensor/or computer chip was not workingThe machanic ordered the chip, put it on my vehicle and then the light workedI left Elite Motors thinking the problem was taken care ofThree months later the same light stopped working, which in my opinion was to soon for it to stop workingI called Elite Motors and let them know I would be comingMy son then again drove to Elite Motors which is min from my home, only to receive bad service and left without anyone attending to himOn Dec 6th, my son took the car to the Mercedes Dealership in Fairfield, in which the dealership said that the ignitor had been broken due to the fact that someone tried to change the light and did not do it correctlyAt this point I did not have the financial means to fix the ignitor, I drove the car home and did not drive it until March when I took the car back to the Fairfield dealership and paid $to get the ignitor fixedMy light has not had any issues since, and I made a claim with the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIt has been days, and every time I try to contact elite motors cars no answer Regards, [redacted] ***

This sounds like a completely different person then the customer we were dealing with! We have respect for all of our customers and have a zero tolerance for threats and profanities that I will not mention here and not a single profanity came from our side during our conversation togetherWe do not speak to or take orders from a customer who is threatening us with legal actionThis customer is not being truthful and publicly falsely accusing us of both words and actions that were never doneThis is clearly a buyers remorse issue, we did not choose this vehicle for her as she falsely stated, we told her the [redacted] Camry Hybrid she originally came for would be best because she commutes hundreds of miles (daily) for workThe vehicle that was traded in was far from a perfect running vehicle as she falsely stated here as wellShe failed to mention the head gasket is blown, valve cover gaskets and oil pan gasket are leaking, also the thermostat and cracked radiator as well as several other issues she tried to cover upShe called weeks later and demanded the certificate after our first conversation (mentioned above) saying it is required by law followed by more threats and profanitiesI expressed she still owed us a title for the vehicle she traded in which she responded with more profanities and hung up

From: [redacted] < [redacted] @***.com>Date: Mon, Mar 14, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com I am writing this email to extend my complaint that I have made against Elite Motors located on [redacted] in wilkes barre paMy claim number is [redacted] I filed the complaint on March 2nd Since then, the vehicle that we purchased is still at the car dealerOn march 7th we went to the car lot and they continued to refuse to work with usAt one point, thr owner, Robert F*, states he would refund us our down payment and our vehicle however, the salesperson gary, then told us he changed his mindThe salesperson, Gary, even stated that he wouldn't do anything until we withdrew our statement with the Revdex.comThey told us they would inspect the vehicle and let us know when it was readyBetween the 8th and the 10th they ignored our phone callsWe finally got through on March 10th at 1:45pmThe secretary, Angela informed us that the vehicle would be ready 4pmI told her I might not be there until after and asked if she could please leave the keys in the vehicleWe called at to inform them we were on our way however they did not answerWhen we arrived at 6, the vehicle was not inspected and they were not at the officeWe finally got in touch with them today and they told us it would be ready to call before we came upWe have been trying to call them however again they are not picking upThank you, [redacted] and [redacted]

After delivery of vehicle customer returned to the dealership to address a mechanical issue The customer purchased a cash vehicle signed "as is as shown" We agreed to make repair the vehicle in goodwill and stated this would be the last repair to the vehicle later, the customer became unseasonable and would not take responsibility for upkeep on the vehicle they purchased as is

I have personally spoken with [redacted] and we have reached an amicable resolution that he indicated he is satisfied withWe are refunding him $

The customer is an Ohio resident arid purchased a vehicle from Elite Motors located in Pennsylvania.The customer was asked what her sales tax was for the location that she lived and stated that the taxwas 7%The customerfinanced the vehicle with a hank arid had the taxes financed with the purchase.We forwarded the customer a check in the amount of $(payable to the Clerk of Courts for ohio)which is7% of the purchase price and the amount that was collected and financed in the dealWhenshe went to register the vehIcle in Ohio, it was then that she was notified that the tax rate had Increasedto 7,25% effective AprIl 1, 2015.Each county In Ohio has different tax ratesIt Is the customer’s responsibility to pay the taxes due overand beyond what was financed in the deal.Elite Motors is not responsible for paying her taxes for her

Initial Business Response / [redacted] (1000, 5, 2015/05/04) */ Mr [redacted] and Elite had agreed to unwind the deal and return to him the motorcycle he traded in and to reimburse Mr [redacted] for all the receipts on the repairsMr [redacted] agreed to meet the ownerThey set up a mutually agreed upon day and timeMr [redacted] never showed upThe owner called and texted several timesMr [redacted] never returned a call or text to let him know he wasn't going to meetA week later we received a letter from his attorneyElite turned it over to the insurance companyElite has fully cooperated with all parties involved Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) We attempted to contact Mr [redacted] prior to when we were to meet, however he would never respond to our calls or text messagesWe asked him several times For the name and phone number to his insurance company to ensure he had indeed contacted them and submitted a claimMr [redacted] dodged this question different times between myself and my husband! We had a vehicle that was paid off and did not want a motorcycle! [redacted] needs a vehicle to commute back and forth to work and to provide transportation for our childMr [redacted] wanted to just give the bike back And call it even, but that did not resolve any problem that he created including our vehicle being taken from us, the embarrassment of the event and missing hours at work because of the situationMr [redacted] accepted a trade from [redacted] and because he has not sold the bike yet he felt it was easier to escape the problem he caused by trying to give us the bike back that we obviously did not want since we traded itMy husband and I had to contact an attorney to ensure we were not being taken advantage of and to protect ourselves since we couldn't even obtain the name of Mr [redacted] insurance company! I feel he took total advantage of [redacted] in the first place considering he sold a vehicle with a stolen motor and transmission to begin withWe accept nothing less that full amount disclosed on the sales contract plus all betterments made to the vehicle while [redacted] owned it Final Business Response / [redacted] (1000, 14, 2015/06/22) */ 07/02/15: (Mediator received cell number from the business XXX-XXX-XXXX) I sold him a car that I bought at auctionWe had him sign an affidavit saying the trade in was a motorcycleHe comes in weeks later and the motorcycle was a I already had the paperwork completed and proceeded with the sale, because he had already been in the TrailblazerThe first year he lived in a county that did not require emissions test and then he moved to a county that did require a vehicle inspection and emissionsThe police impounded the vehicle because the engine and transmission were stolen in MichiganWe agreed to unwind the deal and give him back the motorcycle if he could produce valid receipts for repairs, then I would refund the expenses he had incurredI was contacted by his attorney and I turned it over to my insuranceI have not heard anything backI explained to his attorney the motorcycle was a instead of 2013, which he signed an affidavitWe made arrangement to meet and he did not show upHe is no longer in communication with meIt will get resolved through the insurance companyI want to unwind the deal as a resolutionI have not received a lawsuit from his attorneyThe attorney did send me a fax requesting I do not contact her client

Attn: [redacted] ***Revdex.comServing Western Pennsylvania [redacted] ***Regarding [redacted] Dear [redacted] ***,First and foremost allow me to apologize to [redacted] on behalf of myself and Elite Motors for anyinconvenience we might have caused him involving his purchase of his [redacted] Tacoma onDecember 30, 2014.While most of the concerns raised by [redacted] have some merit, not all are as he outlined in his letterInaddition, Elite has never refused to Warranty or fix his vehicleActually the two times [redacted] hasreturned to Elite, along with the several phone calls he and his wife have made, both had been assuredthat all of his concerns would be addressed and resolvedHe was reimbursement for the light bulb asvoiced in his complaintHe then asked to have his vehicle sent to a designated repair facility of hischoice, which was acommadated( [redacted] ) [redacted] personally spoke to theowner at [redacted] and voiced his concerns about what to repair on the vehicleIt is my understandingafter speaking to both the repair facility and [redacted] that [redacted] proceded to take posession of hisvehicle after being advised that the truck was only partially repaired and that more time was needed tocomplete his repairs [redacted] than called Elite upset dissatified that his vehicle had not been repairedby [redacted] He then requested Elite to purchase him a power steering pump which he was advised thatit had been purchased and was here at Elite for him to pick up on January 27/28, As of February2, [redacted] has not picked it up letting us to assume that the original repair voiced to you by [redacted] *** was properly addressed at EliteWe then asked [redacted] to furnish Elite with additionaldocumentation assuring him that his other concerns would be addressedAgain as of February 2,2015, [redacted] has not produced or returned to Elite so that we can verify and address any concerns still hadby [redacted] regarding his vehicle.Again if there is anything that we can do here at Elite to assist [redacted] with is concerns we ask that hecontact us to resolve any additional or further concerns that he might have.General Manager Elite Motors

We have offered to detail the car at our detail shop which she declinedI have tried to reach out to customer to compensate her for the complaint multiple timesWe are willing to offer $credit towards the detailing of the interior at a place of her choosingWhen customer responds, the offer will stand for $dollar credit for the cleaning of the seats at a place of her choice

I am rejecting this response becauseConcerning the reply From Jason [redacted] as stated in the first letter the topper was filthy when I picked up the truck, until it was washed I could not tell how poor the paint job wasI suspect that is why it was filthy.His reply does not address what plans on doing about the poor quality of the paINT JOBON THE TOPPER.In his reply he states I did not raise any concerns with the repainted topper then was installedIt was on the truck whenI came to pick it upThere was no proceeding with installation after I gave approval this is not the truth.I do not know who painted it.Nor does it address the fit of the topper from improper installation.He also told me that he fired the person who installed the topper because of poor workmanship.What about the tailgate cap that should have been installed?The topper should be replaced at his cost.In Jason's reply states that all charges for wiring were removed I supplied the GM wiring harness not him there was no cost to him for wiring.The reply states the trailer wiring was completed this is not the truthIt was not touchedat all no work was done on the trailerThe trailer connector I supplied was not returned to me.Five months of waiting get both repairs done is way to long for anybody to wait.I stand by my complaints on the car it was in his possession when the damage was done to it he is responsible for those damages.In Jason reply he states that I advised him thatI would prefer not to pay for a new air bag assembly this is not trueJason called me and asked if he could get a used seat as this would be much less costlyThe used parts were his idea not mine it was his choice to order different seats not mine.Running a business dishonestly is not a way to Gain customers if this matter is not taken care of the nextstep will have to be legally [redacted]

To Whom It May Concern: I am responding to a complaint filed with your office on 04/26/ID number [redacted] The vehicle purchased was a Cadillac Escalade on 04/17/17, the vehicle was purchased AS IS NO WARRANTYIt is unfortunate that the customer experienced a mechanical breakdown, however it was very clear at the time of purchase that the vehicle was sold AS IS with NO WARRANTYEnclosed is a copy of the Buyers Guide signed by the customer which states "YOU WILL PAY FOR ALL COSTS FOR ANY REPAIRSThe dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle." Also attached is a copy of the WE OWE form that also states AS IS NO WARRANTY, signed by the customerThe customer was also offered to purchase an extended parts and service contract which may have covered all or part of his mechanical breakdown, but that too was refused by the customerIf you have any further questions please feel free to contact me anytime during our business hours

Jennifer, Unfortunately you did not want to comply with the [redacted] auto finance process after the loan was approvedAfter the [redacted] tried numerous times to get a hold of you to get the loan finalized, you refused to cooperate Due to that, the lender ( [redacted] ***) kicked the loan back to us At that point the finance department reached out to your son (second party) on the loan and explained it is necessary for him to bring the vehicle back to the dealership in exchange for your down paymentHe refused to do so and continued to make threats to destroy the vehicle via text messagesAfter he refused to bring the vehicle back, we had no choice but to continue to try to get the loan approved once again with all of the signatures for authorization on fileIt seems the two parties on the loan were not in agreeance and we did the best we could to salvage the dealWe have gone out of our way to try and correct the issue on multiple occasions and unfortunately it did not work out The vehicloe was returned to elite motors and the down payment was given back in check form same day despite wear and tear to our vehicle

I am rejecting this response because: This is completely false. I have recorded phone conversations that will prove that this so called "car lot" treats their cus***ers with zero respect, and that yes, he does use profanities towards his cus***ers. If my traded in car, that I drove there was, and/ or is in such bad condition then trade me back the vehicle for this lemon? *** is a unprofessional businessman, whom is full of lies and deciet. If by me stating that I would seek legal advice, if I had to, to cover my side in this poor transaction is considered a threat to "***", then so be it. He is obviously sensitive when it comes to matters such as, which tells me I'm not the first unsatisfied customer he's dealt with. I'll gladly take my car back. Your good claims about it's running condition are quite humorous. Your grabbing at any limb right now because you have zero grounds to stand on. As for me driving "hundreds of miles a day to commute," once again, lies, lies, lies. Your dealership is a joke ***. You talked me into this lemon car so you could finally wash your hands of it Well played, but still not, nor will be the winner:)

July 21, 2015• It is Elite Motors responsibility to know and collect the correct taxes for the Commonwealth inwhich we do business.• Elite Motors does not deduct taxes from prices of vehiclesEvery customer is responsible forpaying taxes to their local taxing authority.• Again, the customer financed 7% of the purchase price for taxes for the county (Mahoning) inwhich the customer resides In Ohio, We forwarded this amount to the customer to pay hertaxesThe customer was not aware that the tax rate had been changed to 7.25% effective Aprilor the bank could have financed the entire percentage of 7.25%• There is no victim in this situation.• Either way, the customer would have had to pay the additional .25%Either It would have beenfinanced Into the deal and It would been forwarded to her with the other 7%; or the customercouid have paid the entire amount in full directly to the Clerk of Courts in Ohio at the time ofregistration.• This is a matter that the $she is asking for wasn't financed with the bank, therefore she hadto pay that portion out of pocketEither way, it Is an amount that was owed by the customer.• Elite Motors does not owe any kind of refund to the customer,

Response received via fax to Revdex.com -- scan is attached; text of letter reads as follows: Ref: Revdex.com letter 07/23/2017 ID: *** I received your letter regarding a complaint from *** ***, of Garden City, MNMr *** purchased a new topper for his GMC truckWe are a authorized
distributor for Jason Toppers, which was the product he purchasedThey are responsible for all warranty claims on their products.Upon receipt of his topper, we contacted the manufacturer and had it repainted as it did not match the color requestedThey did this under their warranty agreement at no charge to the consumerIt did take additional time to receive the newly painted topper which caused the first delayThe consumer did not raise concerns over this new one and we proceeded with installationThis installation was completed by my mechanic, who is an experienced topper installerI personally did not inspect the job, so I cannot comment further on that.Additionally we installed the fog lights and fixed the trailer wiring as requestedThe vehicle was returned to Mr *** and he later advised us of the concerns.When truck was completed, Mr *** asked if we could fix the airbag error on his carI told him that we were very busy but would try to fit him into the schedule if he left his vehicleWe discussed the repair that was needed and he advised me he would prefer not to pay for a new airbag assembly, but rather install a used oneWe tried multiple times (4) to secure the needed part from used sources; this caused a huge delay in getting the vehicle repairedAfter no success with a used one, we ordered a new part for the vehicleThis was installed and then taken by flatbed to a dealer to be programmedThe vehicle was also brought back by flatbed and Mr *** was actually there waiting when I returned with his vehicleHe took possession of it at that pointHis vehicle was not driven by any personnel at my business (I personally loaded and transported the vehicle) and we have no idea about any gas being gone or any damage to the vehicle.When Mr *** advised me of the issues with his truck, all charges for wiring and installation were removed from his billingI offered at that time to resolve any issues, including going back to the topper company for a further warranty claimI would simply need the truck to be returned to the shop for inspection and execution of any needed repairsHe declinedWe offered to repair any issues with is truck, he declined.The truck was taken to another shop after, in his own admission, that he and his Father in Law attempted repairsI have no idea if the 'problems' were a result of my mechanics error or something they causedWe never saw the vehicle after it left our facility.We take all customer issues very seriouslyWe tried in complete good faith to correct any reasonable requests by Mr ***, but were never given any opportunity beyond removing all charges for our workSince we never received any compensation for our work, I do not feel any further monetary settlement is due Mr ***.Feel free to contact me if you need any additional information or have any questions. Sincerely,Jason ***Owner, Elite Motors

This sounds like a completely different person then the customer we were dealing with! We have respect for all of our customers and have a zero tolerance for threats and profanities that I will not mention here and not a single profanity came from our side during our conversation togetherWe do not
speak to or take orders from a customer who is threatening us with legal actionThis customer is not being truthful and publicly falsely accusing us of both words and actions that were never doneThis is clearly a buyers remorse issue, we did not choose this vehicle for her as she falsely stated, we told her the *** Camry Hybrid she originally came for would be best because she commutes hundreds of miles (daily) for workThe vehicle that was traded in was far from a perfect running vehicle as she falsely stated here as wellShe failed to mention the head gasket is blown, valve cover gaskets and oil pan gasket are leaking, also the thermostat and cracked radiator as well as several other issues she tried to cover upShe called weeks later and demanded the certificate after our first conversation (mentioned above) saying it is required by law followed by more threats and profanitiesI expressed she still owed us a title for the vehicle she traded in which she responded with more profanities and hung up