Elite Motors

Review: I recently bought a used 2004 Chrysler Sebring from this dealership, because my previous vehicle was totaled in an accident. I had seen their website during my online searches and found them while I was looking at places in Uniontown, Pa. I loved the car and when I test drove the vehicle it seemed to run fine. I was nervous about buying it on my own but the lady that sold me the car reassured me that if anything was wrong with the car or if I didn't like it, I could take it back within 30 days. Not even two weeks after I purchased the car, the front left brake caliper froze and completely wore down the brakes and rotors. The front brakes and rotors, the left brake line, and the front left brake caliper all had to be replaced. The car had to be towed back to the dealer because the car was unsafe to drive. Also, right when the tow truck showed up the car would not even start because the battery was completely dead. The car was fixed for free and brought back to me the next day. That made me think that they were good honest people after all. However, a week later I took the car to have an inspection because I live in WV and it had a Pennsylvania sticker on it from September. The car did not pass the inspection because the front passenger side wheel bearing was completely worn. The people at the repair shop told me that there was no way that they could have missed that when they changed the brakes and rotors, so obviously the mechanic at elite ignored this issue. I called Elite and spoke to the owner, I was very upset about the huge inconvenience that this vehicle has caused me. The owner acted as if he didn't believe that anything was wrong with it and that if he were to have it fixed we would have to do it their way or I could pay for it myself. Obviously their way was cutting corners or else this would have never been an issue! He tried to tell me that the car passed and inspection before it left the dealer and that it met all of the requirements of Pennsylvania law, which is a lie because there is no way Pennsylvania would have passed the vehicle at that time because of the wheel bearing. They are more strict than WV! He tried to tell me that it was too soon for a real state inspection because the sticker did not expire until September, I call BS. I told him that the woman that sold me the car told me I had 30 days to bring the car back if I was unhappy and he said that was a lie and he did not believe that she told me that, but I have a witness! After arguing with the owner on the phone, he hung up on me! Very unprofessional! I will never do business through them again and I will warn everyone of how corrupt they are! I've had to miss class and work repeatedly due to these issues and I am very angry and disappointed with how all of this turned out.Desired Settlement: Since I was told that I had 30 days to return the car if I was unhappy with it, I feel that I should be able to take the car back to the dealership and get a full refund.

Business

Response:

This letter is in response to the complaint filed by Ms. Kelly [redacted]. We would first like to state that