Elite Motors

According to the city auditor, *** ***, it is still the responsibility of the dealership to know the correct tax percentageFurthermore I was told that Elite could have deducted the taxes from my total price of the vehicle if they were acting in good faithI am not legally responsible for knowing every county 's taxesI know this is done because Rick from Elite Motors is blaming the victim which is me I am requesting still the refund of $with the drastic difference in taxes from Elite MotorsI hope that they won't be allowed to continue this treatment of blaming the customer for things that they have no requirement to be aware of such as a city or county taxes. To assist us in bringing this matter to a close, we would like to know your view on the matter

I am rejecting this response because: This is completely false. I have recorded phone conversations that will prove that this so called "car lot" treats their cus***ers with zero respect, and that yes, he does use profanities towards his cus***ers. If my traded in car, that I drove there was, and/ or is in such bad condition then trade me back the vehicle for this lemon? *** is a unprofessional businessman, whom is full of lies and deciet. If by me stating that I would seek legal advice, if I had to, to cover my side in this poor transaction is considered a threat to "***", then so be it. He is obviously sensitive when it comes to matters such as, which tells me I'm not the first unsatisfied customer he's dealt with. I'll gladly take my car back. Your good claims about it's running condition are quite humorous. Your grabbing at any limb right now because you have zero grounds to stand on. As for me driving "hundreds of miles a day to commute," once again, lies, lies, lies. Your dealership is a joke ***. You talked me into this lemon car so you could finally wash your hands of it Well played, but still not, nor will be the winner:)

Please See Attached

Initial Business Response /* (1000, 8, 2014/02/25) */
I, *** *** received the above mentioned complaint, and referred it to our Sales Manager to respond to itToday I received the second letter, and found out the he never responded to the complaintHe is off today, and I make sure
that he responds tomorrowAs our record shows, we always respond and resolve the complaints received promptly
Cordially, Amir Taghizad
Initial Consumer Rebuttal /* (3000, 13, 2014/03/10) */
This complaint is follow up to complaint Case # XXXXXXXXI am following up in this manner as I could not get to the complaint as you suggested
Revdex.com indicated you contacted the dealer Elite Motors on two occassionsYou presently are awaiting a response or resolution to this complaint from Elite MotorsTo reiterate the only resolution to this complaint will be
For Elite Motors to pay for all mechanical issues with this Audi A-2.0T that were present at the time of purchase to an authorized Audi dealer
For Elite Motors to sell me an after market warranty which will be added to original contractThis option was not offered to me initiallyThe finance man said we refused coverageThis coverage was not offered to me initially at purchase
This car was not safety checked prior to saleThere are far too many safety/mechanical issues with this Audi for it to have passed *** safety inspectionThis is not a valid way for any proffessional dealership to operate in CA
Final Business Response /* (4000, 17, 2014/03/26) */
As previously mentioned: Mr*** signed a DMV Buyer's guide stating that the vehicle was sold per California Law unless he purchases a service contract (warranty)On that same paper it states that a service contract (warranty) may be purchased
In addition to the buyer's guide, Mr*** signed an optional products form clearly stating that he did NOT purchase a warranty and that he isn't being charged for it ($0)
Mr*** can still purchase a service contract (warranty) through many sources online if he so desiresIt does not have to be purchased through us

Company responded by phone to **-*** *** with company calledStated complaint was resolvedThe customer was paidShe could not provide the amountThe customer purchased the vehicleShe used the company finance companyPart of their stipulation is that full coverage must be added to the vehicleShe could not get full coverage after the deal was already completeThe finance company stated that it would be approximately to business days for her down payment to be refundedShe received the funding before the days was upShe received on December She was paid in fullTotal amount refunded was $

Initial Business Response /* (1000, 5, 2014/08/14) */
Mr*** and Ms*** purchased a BMW 745Li on 03/18/The vehicle was purchased as is per California LawAn Buyers guide was signed by both Mr*** and Ms***
Mr*** and Ms*** brought the vehicle
to our dealership on 10/30/2013, almost months after purchasing the vehicle stating that it was leaking oilElite Motors performed $1,worth of work FREE OF CHARGE to Mr*** and Ms***This was done on a good faith basis
We replaced the valve cover gaskets, replaced all spark plugs and replaced and reprgrammed a window regulatorWe have a copy of the invoice signed by MrNash acknowledging the work performed
There is nothing more we can do from our end
Initial Consumer Rebuttal /* (3000, 7, 2014/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept the responseAlthough Elite had said that they completed the "good faith" work by their on site mechanics, the car was brought in several of times for the same oil leakThe issue with the oil leak began right after the purchase of the car and was IMMEDIATELY brought to Elite ' s attentionEach time we were assured the issue was fixed, but it NEVER wasWe did buy the car as is with the understanding that we would have an operable vehicleThis sadly has not been the caseDue to the oil leak we have not been able to use the car although we are still having to pay monthly for the car.This oil leak has been going on since the beginningWe would never had agreed to pay thousands of dollars for a car we can not useWe have tried to address this issue and have been ignored from weeks to months about the oil leak and carWhen we did reach *** recently we were told it's our car deal with and pay for the repairs on out ownSelling a non working car should never be ok and is unethical

I am rejecting this response becauseConcerning the reply From Jason [redacted]. as stated in the first letter the topper was filthy when I picked up the truck, until it was washed I could not tell how poor the paint job was. I suspect that is why it was filthy.His reply does not address what plans on doing about the poor quality of the paINT JOBON THE TOPPER.In his reply he states I did not raise any concerns with the repainted topper then was installed. It was on the truck whenI came to pick it up. There was no proceeding with installation after I gave approval this is not the truth.I do not know who painted it.Nor does it address the fit of the topper from improper installation.He also told me that he fired the person who installed the topper because of poor workmanship.What about the tailgate cap that should have been installed?The topper should be replaced at his cost.In Jason's reply states that all charges for wiring were removed I supplied the GM wiring harness not him there was no cost to him for wiring.The reply states the trailer wiring was completed this is not the truth. It was not touchedat all no work was done on the trailer. The trailer connector I supplied was not returned to me.Five months of waiting get both repairs done is way to long for anybody to wait.I stand by my complaints on the car it was in his possession when the damage was done to it he is responsible for those damages.In Jason reply he states that I advised him thatI would prefer not to pay for a new air bag assembly this is not true. Jason called me and asked if he could get a used seat as this would be much less costly. The used parts were his idea not mine it was his choice to order 4 different seats not mine.Running a business dishonestly is not a way to Gain customers if this matter is not taken care of the nextstep will have to be legally. [redacted]

Follow-up response received via fax to Revdex.com -- scan is attached; text reads as follows: "Ref: Revdex.com letter 7/23/2017 ID: [redacted] Follow-up responseDear Mr [redacted],I received your follow-up response letter regarding a complaint from [redacted]. As I stated before, Jason Toppers is responsible for the warranty concerns he now has on his topper. We had the topper repainted the first time, at his request. He is now stating the second paint job is inferior as well, suggesting we somehow made it dirty so he couldn't see the flaws. Seriously? They are responsible for all warranty claims on their products.The tailgate cap he refers to is NOT part of the topper, but an actual additional item that must be purchased. He did not buy the additional part.Yes, Mr [redacted] supplied the wiring harness. If we supplied it, there simply would have been an additional charge for the part. I am not clear what he is even saying regarding that. Our expense was of course our labor to perform the work. We did not charge Mr [redacted] anything for our labor charges.The trailer is the same situation. No labor for any work was charged to Mr [redacted]. He incurred zero cost for that issue. We never install used parts without the consumer's permission. Mr [redacted] was very concerned about the cost to repair the airbag error, that is when I offered to try and supply a used part. Again, there was no charge for all out labor and time trying to secure a used part (4 times) before we moved to a new one for his auto.I still believe we tried in complete good faith to correct any reasonable requests by Mr [redacted]. The only item I can see we still owe Mr [redacted] is the trailer connector he supplied. I will ship one to his address to correct this. Since we did not charge for any of our work, I do not feel any further resolution is appropriate. Sincerely,Jason [redacted]Owner, Elite Motors"

Please See Attached

Company responded by phone 11/24/15-[redacted]Mr. [redacted] who is the manager at the company states that when the consumer file her complaint she knew that she was going to be getting a refund and that she was advised that the refund would take up to 30 days.

To Whom It May Concern: I am responding to a complaint filed with your office on 04/26/17 ID number [redacted]. The vehicle purchased was a 2003 Cadillac Escalade on 04/17/17, the vehicle was purchased AS IS NO WARRANTY. It is unfortunate that the customer experienced a mechanical breakdown, however...

it was very clear at the time of purchase that the vehicle was sold AS IS with NO WARRANTY. Enclosed is a copy of the Buyers Guide signed by the customer which states "YOU WILL PAY FOR ALL COSTS FOR ANY REPAIRS. The dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle." Also attached is a copy of the WE OWE form that also states AS IS NO WARRANTY, signed by the customer. The customer was also offered to purchase an extended parts and service contract which may have covered all or part of his mechanical breakdown, but that too was refused by the customer. If you have any further questions please feel free to contact me anytime during our business hours.

This sounds like a completely different person then the customer we were dealing with! We have respect for all of our customers and have a zero tolerance for threats and profanities that I will not mention here and not a single profanity came from our side during our conversation together. We do not...

speak to or take orders from a customer who is threatening us with legal action. This customer is not being truthful and publicly falsely accusing us of both words and actions that were never done. This is clearly a buyers remorse issue, we did not choose this vehicle for her as she falsely stated, we told her the 2014 [redacted] Camry Hybrid she originally came for would be best because she commutes hundreds of miles (daily) for work. The vehicle that was traded in was far from a perfect running vehicle as she falsely stated here as well. She failed to mention the head gasket is blown, valve cover gaskets and oil pan gasket are leaking, also the thermostat and cracked radiator as well as several other issues she tried to cover up. She called weeks later and demanded the certificate after our first conversation (mentioned above) saying it is required by law followed by more threats and profanities. I expressed she still owed us a title for the vehicle she traded in which she responded with more profanities and hung up.

Initial Business Response /* (1000, 5, 2015/05/04) */
Mr. [redacted] and Elite had agreed to unwind the deal and return to him the motorcycle he traded in and to reimburse Mr. [redacted] for all the receipts on the repairs. Mr. [redacted] agreed to meet the owner. They set up a mutually agreed upon day...

and time. Mr. [redacted] never showed up. The owner called and texted several times. Mr. [redacted] never returned a call or text to let him know he wasn't going to meet. A week later we received a letter from his attorney. Elite turned it over to the insurance company. Elite has fully cooperated with all parties involved.
Initial Consumer Rebuttal /* (3000, 8, 2015/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We attempted to contact Mr. [redacted] prior to when we were to meet, however he would never respond to our calls or text messages. We asked him several times
For the name and phone number to his insurance company to ensure he had indeed contacted them and submitted a claim. Mr. [redacted] dodged this question 4 different times between myself and my husband! We had a vehicle that was paid off and did not want a motorcycle! [redacted] needs a vehicle to commute back and forth to work and to provide transportation for our child. Mr. [redacted] wanted to just give the bike back
And call it even, but that did not resolve any problem that he created including our vehicle being taken from us, the embarrassment of the event and missing hours at work because of the situation. Mr. [redacted] accepted a trade from [redacted] and because he has not sold the bike yet he felt it was easier to escape the problem he caused by trying to give us the bike back that we obviously did not want since we traded it. My husband and I had to contact an attorney to ensure we were not being taken advantage of and to protect ourselves since we couldn't even obtain the name of Mr. [redacted] insurance company! I feel he took total advantage of [redacted] in the first place considering he sold a vehicle with a stolen motor and transmission to begin with. We accept nothing less that full amount disclosed on the sales contract plus all betterments made to the vehicle while [redacted] owned it.
Final Business Response /* (1000, 14, 2015/06/22) */
07/02/15: (Mediator received cell number from the business XXX-XXX-XXXX) I sold him a car that I bought at auction. We had him sign an affidavit saying the trade in was a 2013 motorcycle. He comes in 2 weeks later and the motorcycle was a 2008. I already had the paperwork completed and proceeded with the sale, because he had already been in the Trailblazer. The first year he lived in a county that did not require emissions test and then he moved to a county that did require a vehicle inspection and emissions. The police impounded the vehicle because the engine and transmission were stolen in Michigan. We agreed to unwind the deal and give him back the motorcycle if he could produce valid receipts for repairs, then I would refund the expenses he had incurred. I was contacted by his attorney and I turned it over to my insurance. I have not heard anything back. I explained to his attorney the motorcycle was a 2008 instead of 2013, which he signed an affidavit. We made arrangement to meet and he did not show up. He is no longer in communication with me. It will get resolved through the insurance company. I want to unwind the deal as a resolution. I have not received a lawsuit from his attorney. The attorney did send me a fax requesting I do not contact her client.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. It has been 30 days, and every time I try to contact elite motors cars no answer 
Regards,
[redacted]

The customer is an Ohio resident arid purchased a vehicle from Elite Motors located in Pennsylvania.The customer was asked what her sales tax was for the location that she lived and stated that the taxwas 7%. The customerfinanced the vehicle with a hank arid had the taxes financed with the...

purchase.We forwarded the customer a check in the amount of $2115.75 (payable to the Clerk of Courts for ohio)which is7% of the purchase price and the amount that was collected and financed in the deal. Whenshe went to register the vehIcle in Ohio, it was then that she was notified that the tax rate had Increasedto 7,25% effective AprIl 1, 2015.Each county In Ohio has different tax rates. It Is the customer’s responsibility to pay the taxes due overand beyond what was financed in the deal.Elite Motors is not responsible for paying her taxes for her.

Attn: [redacted]Revdex.comServing Western Pennsylvania[redacted]Regarding [redacted]Dear [redacted],First and foremost allow me to apologize to [redacted] on behalf of myself and Elite Motors for...

anyinconvenience we might have caused him involving his purchase of his 2006 [redacted] Tacoma onDecember 30, 2014.While most of the concerns raised by [redacted] have some merit, not all are as he outlined in his letter. Inaddition, Elite has never refused to Warranty or fix his vehicle. Actually the two times [redacted] hasreturned to Elite, along with the several phone calls he and his wife have made, both had been assuredthat all of his concerns would be addressed and resolved. He was reimbursement for the light bulb asvoiced in his complaint. He then asked to have his vehicle sent to a designated repair facility of hischoice, which was acommadated. ([redacted] personally spoke to theowner at [redacted] and voiced his concerns about what to repair on the vehicle. It is my understandingafter speaking to both the repair facility and [redacted] that [redacted] proceded to take posession of hisvehicle after being advised that the truck was only partially repaired and that more time was needed tocomplete his repairs. [redacted] than called Elite upset dissatified that his vehicle had not been repairedby [redacted]. He then requested Elite to purchase him a power steering pump which he was advised thatit had been purchased and was here at Elite for him to pick up on January 27/28, 2015. As of February2,2015 [redacted] has not picked it up letting us to assume that the original repair voiced to you by [redacted] was properly addressed at Elite. We then asked [redacted] to furnish Elite with additionaldocumentation assuring him that his other concerns would be addressed. Again as of February 2,2015,[redacted] has not produced or returned to Elite so that we can verify and address any concerns still hadby [redacted] regarding his vehicle.Again if there is anything that we can do here at Elite to assist [redacted] with is concerns we ask that hecontact us to resolve any additional or further concerns that he might have.General Manager Elite Motors

Initial Business Response /* (1000, 5, 2014/08/06) */
Ms. [redacted] purchased her vehicle on 8/10/2013. The vehicle was purchased AS IS per California law. The headlights were working properly at the time of purchase. Ms. [redacted] brought the vehicle back to our dealership on 09/18/2013 with a...

headlight not working properly. We replaced the light bulb at NO CHARGE to Ms. [redacted], even though the car was sold as-is. When the car left our dealership after the repair, everything was working properly. We did not break the igniters. Had we broken the igniters, the light would not have functioned. I don't understand why Ms. [redacted] is filing a complaint 1 year later???? Seems bogus to us and the credibility of this complaint seems weak.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with what Elite Motors is stating. I purchased the car on 8/10/2013, I realized that my headlight was not working that night when I drove the car home. I called Elite Motors on Monday 8/12/2013 and they told me they could not fix the light until 8/16/2013, unfortunately I was not available to take the car in until 8/21/2013. On 8/21/2013, my son Jajuan Turner took the car to Elite Motors so they could fix the head lights. When my son arrived to Elite Motors, the machanic asked him to pull in front of the service garage. Once my son checked in with the service dept, he went back outside to where he parked the car. The machanic then came outside, opened the hood and tried to change the light bulb. The Machanic was able to get the light bulb out but couldn't put it make in ( I believe that at this point the ignitor was broken) Elite Motors then drove my vehicle into the shop, jacked up the car and removed the driver side tire. They removed the side panel and then were able to replaced light.the light still did not work,At that point Elite Motors ran a diagnostic which showed that a sensor/or computer chip was not working. The machanic ordered the chip, put it on my vehicle and then the light worked. I left Elite Motors thinking the problem was taken care of. Three months later the same light stopped working, which in my opinion was to soon for it to stop working. I called Elite Motors and let them know I would be coming. My son then again drove to Elite Motors which is 45 min from my home, only to receive bad service and left without anyone attending to him. On Dec 6th, 2013 my son took the car to the Mercedes Dealership in Fairfield, in which the dealership said that the ignitor had been broken due to the fact that someone tried to change the light and did not do it correctly. At this point I did not have the financial means to fix the ignitor, I drove the car home and did not drive it until March 2014 when I took the car back to the Fairfield dealership and paid $2200 to get the ignitor fixed. My light has not had any issues since, and I made a claim with the Revdex.com.

This letter is in response to the complaint filed by Ms. Kelly [redacted]. We would first like to state that
at no time was Ms. [redacted] informed or ever led to believe that she could “return the vehicle within 30
days of purchase.” -
For your review, I...

have enclosed a copy of our written warranty policy that was reviewed and signed
by Ms. [redacted].
Secondly, per her own admission, we addressed all the concerns that Ms. [redacted] had with her new
vehicle. We also attempted to address her most recent concerns. However, as you can see in her
complaint, by her own statement, that our resolution was an “inconvenience” to her. Ms. [redacted]
insisted on handling the matter in her own fashion.
On Ms. [redacted]’s last phone call with us, she explained in her own words that she was with a local
“grease monkey” and was going by his suggestions what the vehicle needed for WV inspection. We
conveyed to her that we have certified, experience mechanics that we deal with daily to insure the
safety and reliability of our vehicles. Our recommendation was to let us make the necessary
arrangements to have the car brought to our facility to examine and address any defects allegedly
wrong with the vehicle. All of our vehicles are serviced and inspected by a PA licensed mechanic and
must pass inspection prior to being sold off our lot. When we told Ms. [redacted] that we would get the
vehicle here tp address her concerns, that is when she flew into a fit of rage. After 15 minutes of her
being rude and argumentative, I aftempted to calm her down. Ms [redacted] persisted in yelling and
threatening not only mysel~ but the dealership as well. In an attempt to prevent the conversation from
any farther escalation, I excused myself and terminated the phone call. I immediately instructed the
sales associate to contact Ms. [redacted] hoping to resolve the matter. Ms. [redacted] never answered or
returned any of the 3 initiated phone calls that were made to her.
Lastly, we have been in business for 15 years and have an impeccable reputation. We stand by our
product and our company 100%.
I would also like to address her father’s complaint. Complaint [redacted], “removal of the Revdex.com logo
on our website.” We have used this website for 15 years and never experienced an issue with the Revdex.com
or the logo. In the past 3 years, our company has had only one complaint which was closed in our
favor. That alone is rather impressive due to the business we are in and the amount of happy customers
we acquired in the past 15 years.
Thank you for taking the time to review our response. We value and understand the importance of our
customers and how they rate their experience.

Review: I had to pay $107 extra for sales tax on a vehicle due to Elite Motors put the wrong sales tax of 7% instead of 7.25% for state of OHDesired Settlement: refund of $107 for the extra I paid in sales tax

Business

Response:

The customer is an Ohio resident arid purchased a vehicle from Elite Motors located in Pennsylvania.The customer was asked what her sales tax was for the location that she lived and stated that the taxwas 7%. The customerfinanced the vehicle with a hank arid had the taxes financed with the purchase.We forwarded the customer a check in the amount of $2115.75 (payable to the Clerk of Courts for ohio)which is7% of the purchase price and the amount that was collected and financed in the deal. Whenshe went to register the vehIcle in Ohio, it was then that she was notified that the tax rate had Increasedto 7,25% effective AprIl 1, 2015.Each county In Ohio has different tax rates. It Is the customer’s responsibility to pay the taxes due overand beyond what was financed in the deal.Elite Motors is not responsible for paying her taxes for her.

Consumer

Response:

According to the city auditor, [redacted], it is still the responsibility of the dealership to know the correct tax percentage. Furthermore I was told that Elite could have deducted the taxes from my total price of the vehicle if they were acting in good faith. I am not legally responsible for knowing every county 's taxes. I know this is done because Rick from Elite Motors is blaming the victim which is me . I am requesting still the refund of $107 with the drastic difference in taxes from Elite Motors. I hope that they won't be allowed to continue this treatment of blaming the customer for things that they have no requirement to be aware of such as a city or county taxes. To assist us in bringing this matter to a close, we would like to know your view on the matter.

Review: I purchased a 2006 [redacted] tacoma from elit motors on [redacted] pa on dec 30th 2014 on jan 3rd 2015 I called and explained there was a wining noice from the front of vehicle they said bring it in on jan 6th at 9 am. When I arrived I spoke with the mechanic and he was very short and said I am out of here at noon and said to bring the truck back the following sat witch was the 10th I dropped the truck off at 9 am at 10:30 I received a call from the mechanic and he assured me that everything was fixed and no more noise I asked what the problem was he said a belt . I picked it up and the noise was still there. I called and the mechanic was already gone. On Monday the 19 I was driving to work and heard a noise frm the rear of the truck that sounded and felt like the emergency brake was hanging up ..after work I removed both wheels and drums to find out that the brakes where 1 bonded witch Fails the axle seal was leaking fluid I check rear end fluid and it was 2 qt low and plenty of fluid on said brake shoes ... While looking the truck I noticed the rear carrier bearing was bad ....I also looked at the winning noise the noise stems from the power steering pump.... Called elite motors and spoke with [redacted] he said top fluid off and brig it in I arrived at elite around 6:00pm. And explained whatwas going on and asked him to take my truck to a [redacted] dealer. That I felt his mechanic was not certified to work on my truck after I saw that the inspection sticker was new only to find out that I had bad brakes with fluid on them blowed out headlight blowed out parking lights .. I felt it would be better to send it to a [redacted] dealer . And [redacted] assured me he would be taking it to [redacted] in uniontown pa and that everything would be checked and fixed only to pick my truck up 2 days later at 830 pm on jam 21after picking truck up and driving away I go to stop and no brakes peddle went to the floor. I got the truck home and I removed the wheels and drums to find new brakes that was outDesired Settlement: (Continue ) from above Of adjustments I adjusted rear brakes and was fine the winning is still there the rear axle seal is not changed I would appreciate anything you could do concerning this problem ..how I fill this should be fixed is to send my truck to a [redacted] dealer and fixed right and complete check over since I have had so many problems reason for adjusting brakes my self Was they would not give a rental and I work in the gas industry and on call 24 7 I am a certified mechanic.

Business

Response:

Attn: [redacted]Revdex.comServing Western Pennsylvania[redacted]

[redacted]Regarding [redacted]Dear [redacted],First and foremost allow me to apologize to [redacted] on behalf of myself and Elite Motors for anyinconvenience we might have caused him involving his purchase of his 2006 [redacted] Tacoma onDecember 30, 2014.While most of the concerns raised by [redacted] have some merit, not all are as he outlined in his letter. Inaddition, Elite has never refused to Warranty or fix his vehicle. Actually the two times [redacted] hasreturned to Elite, along with the several phone calls he and his wife have made, both had been assuredthat all of his concerns would be addressed and resolved. He was reimbursement for the light bulb asvoiced in his complaint. He then asked to have his vehicle sent to a designated repair facility of hischoice, which was acommadated. ([redacted]) [redacted] personally spoke to theowner at [redacted] and voiced his concerns about what to repair on the vehicle. It is my understandingafter speaking to both the repair facility and [redacted] that [redacted] proceded to take posession of hisvehicle after being advised that the truck was only partially repaired and that more time was needed tocomplete his repairs. [redacted] than called Elite upset dissatified that his vehicle had not been repairedby [redacted]. He then requested Elite to purchase him a power steering pump which he was advised thatit had been purchased and was here at Elite for him to pick up on January 27/28, 2015. As of February2,2015 [redacted] has not picked it up letting us to assume that the original repair voiced to you by [redacted]

[redacted] was properly addressed at Elite. We then asked [redacted] to furnish Elite with additionaldocumentation assuring him that his other concerns would be addressed. Again as of February 2,2015,[redacted] has not produced or returned to Elite so that we can verify and address any concerns still hadby [redacted] regarding his vehicle.Again if there is anything that we can do here at Elite to assist [redacted] with is concerns we ask that hecontact us to resolve any additional or further concerns that he might have.General Manager Elite Motors