Elite Moving and Storage

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ I do apologize for any inconvenienceWe did check with the claims department and they did forward the settlement to us last weekThe check for $was mailed to client and she should be getting it in mail within a week or sooner

Initial Business Response / [redacted] (1000, 6, 2015/08/26) */ We do apologize for any inconvenience Our delivery window is to business days and our company delivered days before the last day to deliver We do apologize if there were damageThe claim was reviewed in a great detail including the pictures that were sent with the paperwork and the settlement was offered based on the liability coverage that was purchased with the moveWe can add $to the offered amountplease let us know if that is acceptable and we can resend you the new form Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is still unacceptableThe value to replace the items that the company has damaged is $These items were "professionally" packed by this companyThey supposedly strive and stand behind their packingWhich I can now see is not trueIf we cannot come to a mutual agreement then they will be hearing from my attorney and going to small claims courtI feel that there rating with the Revdex.com should also reflect how this company treat its customersThis move was to be an exciting new experienceInstead it has led to never ending stress Final Business Response / [redacted] (4000, 10, 2015/09/16) */ We do apologize if there was any damageOur claims department reviewed all the documents and offered this client a settlement based on the coverage client chose to take with this moveWe did offered additional $over the amount was give to the client We do our best to prevent damage during the move and we are sorry if there were items damaged in this case We do offer few price options to all our clients: the lowest one has a liability coverage of $ per pond per article (industry standard) and there a higher option with the full value protection optionThe client denied the full value protection option and released her load (in her hand writing) to $per pound per articleBased on that we did offer her a settlement of $per pound plus $in a good faith

Be warned This company is not worth the call. They sent untrained and inadequate employees that did not care about my belongings(I fear the worst). To add to the frustrations my items were late and they did not do anything to try to expedite or help me. I suggest anyone else or just using a ***. It is sad how they treated me as a customer

I do apologize for any inconvenience.After checking with the claims department they offered a settlement for lbs at the liability coverage was taken with the moveThe full value protection was denied and items were released to $per pound per article If the weight is not matching your information please let our claims department know so they could revise the settlementTell us why here

I spoke with Karmen ***, a relocation specialist from Elite Moving and she was courteousMy problem with her is that when I explained to her that I was comparison shopping, she immediately started to bash other companies; even asking me what companies I was comparing and proceeded to speak very negatively about itOnce I (regrettably) agreed to go with Elite for my move, I was asked for a $deposit that was to be applied to my total moveWe finally ended the call with Karmen's promise to call to confirm the estimated arrival time of the moversThat call never came, I then phoned Elite and was told by Roy that they were just making those confirmation calls when I called and that Karmen wasn't thereHe confirmed my move timeWhen the three movers came, all but one of them were rude and unprofessionalOne of them even smoked some type of foul smelling cigar in my non-smoking apartment courtyard, prompting my manager to phone me with concernsAfter the movers did an estimate, they decided that the cost would be an additional $I was not pleased with the additional fees so I phoned EliteI again was told by Roy that Karmen wasn't thereRoy spoke in a very disrespectful and condescending tone, raised his voice and spoke over me as I tried to speakHe too, told me that other companies were going to charge me more than they did and warned me to "Be prepared to pay higher fees and hidden costs"Roy was the rudest customer service agent I have spoken to in my 40+ years as a consumerOne of the movers even tried to move a rather costly amplifier without removing the wheel locks, nearly damaging my hardwood floor and tipping the amp over The other mover also fiddled with the amplifier control knobsI cancelled my scheduled move (losing the $deposit)My complaint is that the moving specialists were not forthright about impending fees, lacked professionalism and I didn't feel comfortable with the moving crew's lack of judgement, customer service or professionalism

Initial Business Response /* (1000, 5, 2014/03/19) */
We do apologize if the lamp is lostPlease contact our claims department at 877-476-to file the claim and they will respond based on the contract and liability option that was purchased with the move

Final Consumer Response /* (450, 5, 2014/01/02) */
Good day
We were able to settle the matter without Revdex.com's intervention
I finally got management to pay attention to the email thread
Thanks

Our Company has used Elite Moving twice to move our office, once in and recently in I highly recommend their services, they are very competitively priced, on time, efficient, and are in constant communication with you throughout the move to ensure that you are satisfiedCarol ***
Office Manager
Baker Development Corporation

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***Why would it be based on coverage level and time Like I said I was a 5th mover If I didn't move items with them they would have never finished faster Plus I previously moved ALL the boxes myself before the moveI had just about the same amount from my other move but they had to move all the boxes as well So they should have finished quicker than what they did due to the fact that there were no boxes to be moved The coverage level has absolutely no relevance to this move whatsoever I understand that you are trying to cover yourself the best you can by focusing on the good points, but in actually due to what I said previously there are absolutely no good points

Initial Business Response /* (1000, 5, 2014/06/20) */
I do apologize for the inconvenience, and I am sorry of there were boxes lost in the process of your moveAfter checking the paperwork we seen that these boxes were not marked as missing at the time of delivery of your
shipment
Regardless, we did all we could to check on that claim and called clients that were delivered with you on the rout as well did check in our storage and were not able to find them
Please contact our claims department at XXX-XXX-XXXX to file the claim (if you did not do that yet)The claims department will go over all the information and will offer settlement based on the contract and liability options you selected on the day of the move
Initial Consumer Rebuttal /* (3000, 7, 2014/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have heard from the dispatch of the company, and they have supposedly found my boxes, but now this response makes me concerned that you have notThey were supposedly getting picked up from somewhere, but I don't know how they were lost, where they are, or when they are supposedly getting deliveredAdditionally, the fact that your pick up drivers take the time to label every box with a number, and write it on a list, is makes it very disconcerting that someone in the company could not count, and lost the boxesAdditionally,I do not appreciate the company blaming this on me,saying I did not report the missing boxes upon delivery, given the rush the delivery driver was in after unloading my boxesHe did not give me time to count my boxes as he was running out very quicklyI specifically expressed concerned about broken or missing items, and he told me that the company policy was that I had days to file a missing or broken complaint with EliteI am still awating my arrival of the boxes, but will believe that they are coming when I see it and can update my claim once it has been resolved, but I certainly do not appreciate Elite not taking responsibility for this gross oversight
Final Business Response /* (4000, 9, 2014/07/03) */
Our records show that from the time our previous responds was written, the boxes were found with another client and were delivered to the client on June 30th

This company was greatThe gentleman explained everything to me in detailsThey were on time and they were great with getting things out of the apartment and on the truck I had nothing damaged at allI would recommend this company to my family and friends

There really is nothing that I could think of to improve your serviceMy experience with Elite was EXCELLENT and way far above par!

Initial Business Response /* (1000, 5, 2014/06/27) */
This client hired our service to move her items from IL to *** We picked up her items in IL on 5/28/and after having the items in storage per clients request we loaded the items to be delivered to FLAfter the loading, the same day
client called our office and stated she doesn't want her items to be deliveredat the time of conversation it was already too late as the trailer already left to FL from our storage and we had no option to stop it
This shipment now in *** as per client's original contract with our companyWe are trying to help and return the shipment back to IL as the client asking to change her destination from the original signed contract
Once we will get the items back to IL and once client knows where she will need it to be delivered we will be able to give more information on what else can be done
Our company had an obligation to pickup this shipment in IL and deliver to ** - we have done it - but the client refusing to accept it
We will see how we can help this client once the items will be delivered back to IL and once she will decide on her final destination
$was charged because we still had to unload her items in *** At this point we also will need to load the items back to the trailer and deliver back to IL

Initial Business Response /* (1000, 8, 2014/10/13) */
we do apologize for any inconveniencethe check for $was issued on 8/15/and mailed out to address on the release form *** *** *** *** ** XXXXX)
We did check with our bank and did see that it was not cashed yet,
therefore we did cancel it this morning and will be reissuing new check for same amountPlease verify the address is correct for mailing it and we will resend it

We are sorry this client is not happy with the service
We did moves for this client in the pastthe 1st move took us hours to move and the 2nd move, the one that in question here was done within hours - that is min faster than the 1st oneClient
refused packing and wrapping of all of her items in order to save the money and time and the movers, knowing that this is not the way we prefer to operate had the client to sign a waiver for any damage as she is the one that refused the packing of the items.Since then we spoke few times with the client and emailed and mailed her the claim form as she mentioned that she has no time or money to print the claim form from the emailWe are waiting for the client to file the claim and once it will be done we will be responding to the claim according to the agreement she signed with usWe are sorry this move was stressful but in regards of moving slower, the movers actually finished the move min faster than the 1st move and they I the client to wrap her items to avoid damage but she refusedWe are here for the client and still waiting for her to file the claim Tell us why here

Initial Business Response /* (1000, 7, 2014/03/20) */
We do apologize for any inconvenience, but after agreeing on the $amount the claims department sent this client an email with the release form that needed to be signed on 02/24/This release form was never signed and returned
back to our office or to the claims department
we will forward this email again today and once it is signed and returned to our office, the check will be mailed
copy of the header from the original email:
From: *** *** *** mailto:***@AnthemClaims.com
Sent: Monday, *** 24, XXXX X:XX PM
To: ***@yahoo.com
Cc: ***@elitemover.com
Subject: release form
Dear *** ***,
We have been advised by the movers to send you a release form for $which was agreed uponAttached is the settlement release form that needs to be signed, notarized and returned back to Anthem Claim ManagementThank you
*** ***
Anthem Claim Management
X-XXX-XXX-XXXX opt
Initial Consumer Rebuttal /* (3000, 9, 2014/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have NOT received this email perhaps the business could mail it?
Final Business Response /* (4000, 11, 2014/04/03) */
we received the release form signed form the client on 03/31/The check is being mailed by 04/05/
Final Consumer Response /* (2000, 13, 2014/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Elite Moving did finally send a $payment
However, it would have been nice if they had sent the original $estimate as I had to go through so much to resolve this issue

I went with Elite Moving because of their ratingI know moving is no easy task and there will always be problems but some actions were this is all unnacceptableMy watches were stolen and when I called about it they didn't do anythingThey told me I would find most likely find it at some pointSome of the movers were rude and others clearly didn't adhere to dress codeNone of these issues were addressedMy furniture was damanged and so was my motorcycleEvery time I call I get nothing but machinesNo progressIt's been months and they only need to respondThievesI would say try your luck somewhere elseDon't let the reputation you see fool youThe inital agent helping me was very helpful and sweet but then it was all downhill

Initial Business Response /* (1000, 5, 2015/08/17) */
I am sorry for any inconvenience with your move in I checked with our claims department and they received that information from you on 8/6/They are reviewing all the details of the move and will be responding to your directly

I do apologize for any inconvenience and will follow through on your caseAt this time please file the claim with all the items you claim broken or missing so we could review it and provide you a settlement based on the liability coverage you chose with this moveMy name is Ira and I am above MarieI been communicating with you through the Revdex.com on this matter and will continue do so through the Revdex.com so this way there is no question if you received a respond or not

Great service, arrived on time Did not waste time - worked well together
Was extremely careful and capable in preparing the Television and larger glass items to arrive safely at new location
I had never used Elite before but would use them again If you compare prices they are the same if not lower than the few I checked out