Elite Moving and Storage

We do apologize for any inconvenience with your move.After checking your record I see that you hired our services
to perform the pickup with 1 day and delivery within 14 business days from the
first day available to received delivery with 1 day notice by 6pm day prior the
delivery.The first...

available delivery date was 12/2/2014 and the last
day to deliver per our terms and conditions and the price chosen is 12/19/2014.
we did deliver on 12/15/2014. that is 4 days before the deadline on this delivery.
Instead of calling a 1 day before the delivery as we offer we did confirmed it
on 12/10/2015 and called again day before so client would have as much notice
as possible.We do apologize if there was a damage and per our claim
department information the weight of items was 250 lbs and at the liability coverage
taken by client that released all the items to $0.60 per pound per article it
came up to $150.00.If you items weight over 250 lbs please contact our claims department
so we could review the claim againThank you

Hello, The TV is being shipped [redacted] to the client for today delivery based on their tracking information. We are sorry for any delays.

We have used Elite Movers for many moves over the past several years. I can not say enough about how exceptional their service is. The movers are highly efficient and respectful. They are also very thorough in their packing, and speedy in delivering to the next location. Always arrive right on time and get straight to work.

We've referred many family members to Elite, and they've had the same experience as well. Look no further for a great moving experience.

Initial Business Response /* (1000, 5, 2014/07/31) */
We do apologize for any inconvenience with the delivery process. Our mission is to deliver every client as fast as we can. We did deliver this shipment on 7/21/2014 and did give the client $300.00 discount. In addition the delivery...

driver helped the client with additional deliver and move that were not originally requested.

Very courteous and respectful movers the job was fairly priced and completed in a timely fashion and I would definitely use them again

Initial Business Response /* (1000, 8, 2014/10/13) */
we do apologize for any inconvenience and would like to explain.
The service that we offered to this client is the delivery of 1 to 14 business days from 1t available delivery date. Client was ready to receive items on 8/18/2014 and...

the last day to deliver was 9/6/2014. The items were delivered on 9/2/2014 - within the contracted time.
when the client did call our company to advise us that she will not be available at the delivery within these dates, we did advise that we not expecting the delivery to happen on these dates but she still need to make sure to have an agent available for us in case we do deliver when she is out.
Not sure about "missing driver" but our drivers do drive and load and unload and we do ask them - if possible not to use the phones during the drive as well during unloading. So there was no driver missing, but there was a driver that was working and did contact us once he was available to respond.
We do explain all clients that clients that the items should be received once we arrive to the destination and if the trailer has to stay overnight or wait - there should be additional charge. Also the rates we offer are based on 72' bumper to bumper semitrailer able to access the pickup and destination area and park within 75' from the apartment.
If there was more than 75' from the apartment to where the trailer could park, there should have been a long carry fee in the amount of $150.00.
Again we do apologize for the inconvenience but we did handle this move based on the terms and conditions of the contract.
Initial Consumer Rebuttal /* (3000, 10, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is not truthful. The company called me and told me that delivery was not going to be in the 14 day window. After that I planned accordingly. The deliver point was not 75' from the apartment. The driver was missing and I have a recorded call between me and the dispatcher to prove it if you would like me to send it in. I also have the exact measurements from a police report that I have filed if I need to provide those I can provide those as well. This company has countless complaints on many websites. They did not apologize for the inconvenience. The contracted driver took my cash and told me he would not deliver my belongings without it after his measurements were incorrect.
Final Business Response /* (4000, 12, 2014/10/20) */
we do apologize for the inconvenience and we did apologize many times on the phone.
The delivery information is estimate at any point till items are loaded on the truck and when we spoke to the client we did tell her the estimated delivery and that we will call once we have new information and dates. That is what we did - once we got the delivery date - we called her with that window.
The report we got is that there is a long carry that movers had to perform at the delivery and in regards of missing driver - drivers required to contact the office once they are done working or when they are able to speak safely - that what was done by the driver and we are sorry that it took 4 hours for us to give this client information but things do happen on the road and we still got back o her before the end of the business days with the information.
So we do apologize for the inconvenience as we did many times on the phone with her, but we did deliver the items within the contracted time and we did charge based on the contract that she signed with us.
Final Consumer Response /* (4200, 14, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not apologize only the staff that assisted with the transaction that messed up the dates apologized. The owner of the company was extremely rude she did not apologize she also blamed her horrible service on me as the client. The driver is supposed to call an hour ahead of arrival he DID NOT! there was no long carry and no they did not provide the services within my contract. They are lying when they say that they operated ethically and I would like my money back. Like I said this company has many complaints on social media and other websites. All have which have gone unresolved. They are not reasonable or fair. When I asked to speak to higher management they hung up on me and when I called back they told me that I couldn't speak with anyone or file a complaint about the services. The staff member that assisted me told me that I could speak to management and due to the poor service I could possibly have my fees reimbursed. However, when I attempted to do that I wasn't able to speak to anyone higher up nor was I treated fairly as a client! Once again they did not apologize they blamed the client and have terrible and rude customer service.

Initial Business Response /* (1000, 5, 2014/05/01) */
We do apologize for any inconvenience. After investigating this case and reviewing this complaint we found that there was a mistake down with the cost of this move.
The movers gave binding estimate on the day of the pickup $1,790.00 and...

client signed that estimate and initialed each line of each charge.
After the move was completed the movers revised the high estimate of $1,790.00 to lower estimate and listed the new estimate on the bill of lading in the total of $1524.00 including $80.00 for packing that they performed.
Client paid total of $1173.66 ($438.66 as the deposit by credit card to schedule the move and $735.00 by cash to the movers directly). This amount was listed on the contract and client signed approving this amount.
With this new amount the balance of the move at the delivery should have been $351.00 and not $616.34 as originally presented to the client.
If the client paid extra money directly to the movers to make a deal outside of the companies contract -we are sorry and did not have control over this situation at the time of the pickup - but at this time after knowing it - the foreman that was responsible for this move was removed from his position as this behavior is unacceptable in our company. With that said - we cannot prove of what happened on the deal that is not documented in our paperwork and only thing that we can do is to revise the estimate to lower numbers.
We also will be covering the storage fees all the way through 05/10/2014 and will cover the storage expenses of storing this shipment in storage in Tampa FL.
The client can pay the right balance of her move in the amount of $351.00 and pickup her items from the storage.
Initial Consumer Rebuttal /* (2000, 7, 2014/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

WORST moving experience I've ever had abs it's still not over.

After receiving numerous calls and emails from this company while doing my research, I finally decided to go with them.

I was told more than once that my belongings would arrive at my new destination between 10 to 16 days. Although this is way too long, I still decided to give them my business.

I called them on the 16th day because I hadn't heard from them and, well, it was the 16th day.

I was transferred to someone who rudely told me I was wrong and that they had 10 to 16 BUSINESS days. I complained that this was not told to me abd asked for some sort of compensation and this person only got more rude basically calling me a liar and telling me that my stuff was STILL IN STORAGE and that they had to the 16th of November to deliver my belongings, and they have the right to wait to the last day, and there's nothing I can do about it. She was taking to me in a manner that would get anyone upset, so I cursed while speaking to her.
She hung up on me.

I called back to speak to a supervisor. I was told a supervisor would call me back that day. I didn't get a phone call.

I called the next day to speak to a supervisor. I spoke to someone that said they were a supervisor and explained my ordeal to them. I told her that I knew that not using the term "business days" was just a simple oversight, but an important one. My main issue now was getting compensation for the rude and inappropriate way I was treated over the phone.
The supervisor confirmed to me that my belongings would arrive at my new address BY the 16 of November and she then promised to call me back the next day to quote me a discount. Almost six days passed without me getting a return phone call from this person and by then, it was the 16th of November, the last day the company had to deliver my belongings.
I called and asked to speak to a manager. A manager answered the call, read my notes, we talked some more, then she placed me on hold. When she returned she told me my stuff still hadn't left storage and that my belongings MIGHT not arrive for another 6 to 7 days.

Obviously upset, I told her how I had to change travel plans to accomadate their quoted date of the 16th of November.

I was offered FIFTY dollars for my troubles and 30 dollars per day -starting the following day until my belongings arrived.

I had a similar experience with another moving company a few years back and told this company from the get go how afraid I was of something like that happening to me again. They promised the best service and made guarantees that I would be satisfied.

They have failed on all fronts AND my ordeal is still not over.

DO NOT USE THIS COMPANY.

I moved on 12/28/16 from a large home to a small condo. The Elite movers were absolutely great, They knew exactly how to handle difficult pieces of furniture and everything arrived safely, The team of 3 were courteous and friendly. I highly recommend them and will use them again if necessary

Initial Business Response /* (1000, 6, 2015/08/26) */
We do apologize for any inconvenience.
Our delivery window is 1 to 14 business days and our company delivered 4 days before the last day to deliver.
We do apologize if there were damage. The claim was reviewed in a great detail including...

the pictures that were sent with the paperwork and the settlement was offered based on the liability coverage that was purchased with the move. We can add $100.00 to the offered amount. please let us know if that is acceptable and we can resend you the new form.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is still unacceptable. The value to replace the items that the company has damaged is $2000. These items were "professionally" packed by this company. They supposedly strive and stand behind their packing. Which I can now see is not true. If we cannot come to a mutual agreement then they will be hearing from my attorney and going to small claims court. I feel that there rating with the Revdex.com should also reflect how this company treat its customers. This move was to be an exciting new experience. Instead it has led to never ending stress.
Final Business Response /* (4000, 10, 2015/09/16) */
We do apologize if there was any damage. Our claims department reviewed all the documents and offered this client a settlement based on the coverage client chose to take with this move. We did offered additional $100.00 over the amount was give to the client.
We do our best to prevent damage during the move and we are sorry if there were items damaged in this case.
We do offer few price options to all our clients: the lowest one has a liability coverage of $ per pond per article (industry standard) and there a higher option with the full value protection option. The client denied the full value protection option and released her load (in her hand writing) to $0.60 per pound per article. Based on that we did offer her a settlement of $0.60 per pound plus $100.00 in a good faith.

Complaint: [redacted]
I am rejecting this response because: The delivery of the TV is not happening on Monday. I was initially promised that the TV would be delivered between 10/2 and 10/4. I realized, only after repeated calls to their office, that it was delayed. I was promised (as stated in the message below) that it would be delivered on Monday (10/10), however, after following up with them again, I realized that the delivery is not happening today and it will be tomorrow (10/11) pending confirmation from the driver. Now, I will have to wait until tomorrow and call them again to check if it will be delivered as they will not inform me proactively about any delays.
With each passing day, I am losing confidence in the commitments they make and I sincerely regret engaging Elite moving. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/11) */
I do apologize for any inconvenience. We did check with the claims department and they did forward the settlement to us last week. The check for $92.00 was mailed to client and she should be getting it in mail within a week or sooner.

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response as this is a gross misrepresentation of the facts and reality of what has occurred and I find this to be incredibly troubling. I have not been informed, which is why I contacted the Revdex.com and other agencies until this response, that the ottoman was not found. I attempted to contact Marie twice to follow up and because she did not answer the call. I was informed by the female representative that the matter was still being investigated and Marie would contact me accordingly; that until the investigation was complete I should not file any claims as I could only file one claim including all damaged and missing items. Because, I never received any communications from Marie or anyone else informing me that the item was not located I did not proceed--which is indicated in all of the correspondences I have sent to the Revdex.com and other agencies that have been contacted. Now, that I have been notified I will complete the said documents. Because Marie has emphatically chosen to not communicate via phone and email I would like to directly and only interface with someone in Executive Management or the owner directly. Therefore, I refute the statement that I have been in communication or speaking to Marie as I have not, as she has been categorically unresponsive. The continued poor customer service, lack of response, and lack of clear communication is again grossly problematic and the misrepresentation and false statement indicated in the company's response is also problematic.

I do apologize for any inconvenience and will follow through on your case.At this time please file the claim with all the items you claim broken or missing so we could review it and provide you a settlement based on the liability coverage you chose with this move.My name is Ira and I am above Marie. I been communicating with you through the Revdex.com on this matter and will continue do so through the Revdex.com so this way there is no question if you received a respond or not.

Initial Business Response /* (1000, 6, 2015/08/26) */
We do apologize for any inconvenience.
Our delivery window is 1 to 14 business days and our company delivered 4 days before the last day to deliver.
We do apologize if there were damage. The claim was reviewed in a great detail...

including the pictures that were sent with the paperwork and the settlement was offered based on the liability coverage that was purchased with the move. We can add $100.00 to the offered amount. please let us know if that is acceptable and we can resend you the new form.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is still unacceptable. The value to replace the items that the company has damaged is $2000. These items were "professionally" packed by this company. They supposedly strive and stand behind their packing. Which I can now see is not true. If we cannot come to a mutual agreement then they will be hearing from my attorney and going to small claims court. I feel that there rating with the Revdex.com should also reflect how this company treat its customers. This move was to be an exciting new experience. Instead it has led to never ending stress.
Final Business Response /* (4000, 10, 2015/09/16) */
We do apologize if there was any damage. Our claims department reviewed all the documents and offered this client a settlement based on the coverage client chose to take with this move. We did offered additional $100.00 over the amount was give to the client.
We do our best to prevent damage during the move and we are sorry if there were items damaged in this case.
We do offer few price options to all our clients: the lowest one has a liability coverage of $ per pond per article (industry standard) and there a higher option with the full value protection option. The client denied the full value protection option and released her load (in her hand writing) to $0.60 per pound per article. Based on that we did offer her a settlement of $0.60 per pound plus $100.00 in a good faith.

I scheduled and contracted a move with Elite Moving and Storage back on July 2, 2015 with my pickup window being August 21-28, 2015. I called the office in the morning on 8/19 to make sure everything was on schedule and I was told by the representative I had been working with "that yes, everything is set and you will receive a call one day prior to pickup within the scheduled window".

I received a call from another representative today, the first day of my scheduled pickup window that due to a "technical issue" they CANNOT get a truck in my area therefore, my contract is CANCELLED!!! But they are so sorry for the inconvinence this may cause me. I intend to contact the Attorney General's office in the State of Illinois to find out if they can legally do this without some kind of ramifications.

DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE NOT TO BE TRUSTED TO FOLLOW THROUGH WITH A SIGNED CONTRACT.

Initial Business Response /* (1000, 5, 2014/11/07) */
on the 10/27/2014 we did book this client for moving in the morning of the 31st but because of some conflict in scheduling we could not accommodate this time and notified the client on the 28th that we can still accommodate the move on...

10/31 but will not be able to arrive before 11am.
We do apologize for the inconvenience, the $50.00 prepayment was returned to the client once she advised us that the new time will not work for her.

Complaint: [redacted]
I am rejecting this response because: The delivery of the TV is not happening on Monday. I was initially promised that the TV would be delivered between 10/2 and 10/4. I realized, only after repeated calls to their office, that it was delayed. I was promised (as stated in the message below) that it would be delivered on Monday (10/10), however, after following up with them again, I realized that the delivery is not happening today and it will be tomorrow (10/11) pending confirmation from the driver. Now, I will have to wait until tomorrow and call them again to check if it will be delivered as they will not inform me proactively about any delays. With each passing day, I am losing confidence in the commitments they make and I sincerely regret engaging Elite moving. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/17) */
I am sorry for any inconvenience with your move in 2014. I checked with our claims department and they received that information from you on 8/6/2015. They are reviewing all the details of the move and will be responding to your...

directly.

On a scale of 1-10, 1 being worst and 10 being best, this company gets a 0. Worst moving experience I have ever had the displeasure being a part of. They give you what I suspect is a purposefully low balled estimate to hook you, tell you it'll be 7-14 days after they pick it up, send you a 25 page contract so that they know you for sure won't read every last detail, charge you almost 200% of the estimate, sassily tell you that you should have read the contract more carefully because it's 7-14 business days from the first day of available drop off (even though you called and they said it would "for sure" be there by a specific date that was within the original 7-14 days from pick-up), lie to you and tell you it will leave Chicago on Tuesday, tell you on Tuesday (after you call them, not them call you) that it actually isn't leaving until the weekend and they can't tell you a specific day of the weekend, when the weekend ends and you call them (again, they're not about to call you) they let you know it's not actually leaving until Wednesday, then going to spend apparently 3-7 days in Georgia before it finally gets to you 1 ENTIRE MONTH after pick up. By the way, that's after the contracted 7-14 "business days" and has caused us to use more money replacing things on that truck than we saved by not going with a reputable business.