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Elite Moving and Storage

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Reviews Elite Moving and Storage

Elite Moving and Storage Reviews (109)

We are very sorry about the delay on the delivering your TV. It was scheduled to be delivered this coming weekend and after speaking with you per your request we will reschedule the delivery to next Monday after you are back in town. Again I do apologize for any inconvenience that this delay caused...

you.

I used them in 2014 to move me from nc to IL and they did what they said they would will minimal damage to my goods, so when I moved back to nc in 2015 I used them again. BIG mistake , they damaged all my large items, only the things I packed made it in one piece, They broke my kitchen tile table and 3 of the 4 oak chairs, they broke the brass post and the porcelain [redacted] on it, they destroyed my brand new electric oak fireplace which I had just purchased in IL in 2014, they damaged my box spring and mattress, they broke the class they had packed for my oak hutch, and with all this damage they offer me $180 . I can not believe they can destroy all my furniture and not offer me a decent reimbursement. Stay away from them!!!

We do apologize for any inconvenience with your move.After checking your record I see that you hired our services
to perform the pickup with 1 day and delivery within 14 business days from the
first day available to received delivery with 1 day notice by 6pm day prior the
delivery.The...

first available delivery date was 12/2/2014 and the last
day to deliver per our terms and conditions and the price chosen is 12/19/2014.
we did deliver on 12/15/2014. that is 4 days before the deadline on this delivery.
Instead of calling a 1 day before the delivery as we offer we did confirmed it
on 12/10/2015 and called again day before so client would have as much notice
as possible.We do apologize if there was a damage and per our claim
department information the weight of items was 250 lbs and at the liability coverage
taken by client that released all the items to $0.60 per pound per article it
came up to $150.00.If you items weight over 250 lbs please contact our claims department
so we could review the claim againThank you

Initial Business Response /* (1000, 5, 2014/02/27) */
we do apologize for the inconvenience and delay of your delivery. We do offer a delivery window of 1 to 14 business days for shipments from IL to TX.
Unfortunately the first 2 months of 2014 were very difficult in terms of the weather...

in the Midwest. We were hit with the most difficult winter in years, and unfortunately it delayed some deliveries, and few of them went few days over the 1 to 14 business days window. we extremely do apologize for that, and as mish as we want to deliver each client as fast as we physically can, we had some issues because of all the storms and the extreme cold.
Per the contract that we agreed on we do need to issue a refund of $30.00 for each day we are delayed after [redacted] The check for $90.00 was mailed to the client on [redacted]

Hello,
 
The TV is being shipped [redacted] to the client for today delivery based on their tracking information. We are sorry for any delays.

Be warned
This company is not worth the call. They sent untrained and inadequate employees that did not care about my belongings(I fear the worst). To add to the frustrations my items were late and they did not do anything to try to expedite or help me.
I suggest anyone else or just using a [redacted]. It is sad how they treated me as a customer

The move was done on 4/14/2016 and the claim needs to be filed by 7/14/2016 so we still have 2 month to file it. We did mail the forms in the past and will mail another one today, this time with priority mail so we could track it. ([redacted]).Once our claims department will receive the claim information and the pictures, they will review each item and item and will respond with the settlement. This settlement will be based on the coverage level was chosen by the client at the time of booking the move.

Initial Business Response /* (1000, 5, 2014/06/20) */
I do apologize for the inconvenience and I am sorry if there was a damage on this move.
This client been in contact with our claims department that offered her the reimbursement based on the liability coverage she purchased on the day...

of the move plus the amount she paid for packing the broken item. We are waiting for the client to respond.
She also did agree to the arbitration process through Unites States Movers Association and she can contact them as well to start the process at [redacted]

Cross-Country move from Mid-west to West Coast.

1.Cheapest price up-front, but then was nickel-and-dimed throughout the process for the littlest things. I would have probably went with a different, more expensive company that had better reviews if I knew in the beginning that it would end up costing just as much

2. Much of our items after unpacking were broken (Buy moving insurance people- luckily we will get our stuff replaced!)

3. The main headquarters people don't have the ability to contact dispatch on the weekends and have no way to tell you where your goods are- DEFINITELY should be changed. Mover called the day before the stuff arrived to tell us he was coming. NEVER got word from dispatch that the stuff had left our previous city. Seems like there is bad communication and very disorganized.

4. The loaders and unloaders were both pleasant and friendly and I don't fault them for the disorganized company they work for

OVERALL: I won't be using this company again

The beginning process for the move from Michigan to Colorado was good. the price was as promised. However, When receiving my items, one of my totes and been opened. It was taped shut and the tape was cut. My [redacted] was gone. Other items in that tote were still there, so the [redacted] was the target. I called Elite right away and that is when the bad experience started. I kept getting the run a round. they said the warehouse manager was looking through security camera's. After demanding action a few weeks later, I was finally sent a claim form to fill out. So I filed the claim. the initial move started 9-15-2016. It is now 1-9-2017. I finally heard from the claims office. that since I didn't not have a receipt they would not honor the claim. I was out of luck. OK, so who keeps all of their receipts for all of their property on their person when moving? The receipt was with the playstation. I cannot carry a file cabinet with me on a plane!!! I would not expected a reputable company that told me over and over again how good they were to have employees who steal! So now I have to file a police report, and good luck getting it back. This company CANNOT be trusted with your belongings. I suggest to never use them!

The move was done on 4/14/2016 and the claim needs to be filed by 7/14/2016 so we still have 2 month to file it. We did mail the forms in the past and will mail another one today, this time with priority mail so we could track it. ([redacted]).
Once our claims department will receive the claim information and the pictures, they will review each item and item and will respond with the settlement. This settlement will be based on the coverage level was chosen by the client at the time of booking the move.

Complaint: [redacted]
I am rejecting this response because: the value of the broken items is not $ 150.00 also the four big boxes with leather shoes and purses they don't want to said where they are? these cost a lot of money.
Sincerely,
[redacted]

We had contracted with Elite Moving of Skokie, Il. to perform a local move. Specifically we had to be out of our past location by noon of moving day. When contracting the service we had questioned the need to move the prior day and hold items in storage. Elite's representative assured us that that they would be on site the day we had to vacate between 7 to 9 AM and would be able to pack the items by the needed time.
At 11 AM the day before our contracted move the dispatcher from Elite called and informed us they would be on-site between 12 to 7 PM. When we asked about the promised morning time they said the contract writer had missed this detail and there was no way they could move us as promised.
Please note there is no mention of arrival time in the contract. Elite's representative did acknowledge the promise he had made to be on-site for the morning move.
Throughout the day follow-up communications from Elite were promised but never made. There was no effort to find a solution

This was the second time I have used Elite and it was amazing. I have a ton of stuff and these guys are troopers! They arrived early and finished within our time frame.

Initial Business Response /* (1000, 5, 2014/11/26) */
we do apologize for any inconvenience with this move. after reviewing your file we seen that the total cost of your move was 1383.00 (not 2138 as stated in the complaint above).
We also seen that your items were packed by owner and we...

picked them up in a storage facility (that means that somebody else packed them in the house and moved them there) and we had no way to confirm the condition of the items that were in the boxes before we loaded them on our truck.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
$414.90 was charged to my credit card 4 days before Elite even picked up my boxes. At the time of pick up I gave the movers $691.50 in cash. They also packed some of my items themselves and charged me $64.00 for material and labor. One of the boxes that Elite's movers had packed was so poorly done that it tore my workout mat in half and ruined a couple of the books. When the movers finally delivered the boxes I gave another $382.10 in cash plus they wanted more cash because they went over 5 more feet from the truck to the door, so at close to midnight the only cash I had on me was a $20 gift card which I gave to them.
Final Business Response /* (4000, 9, 2014/12/09) */
we do apologize for any inconvenience with your move.
The claim cannot be covered at a full value of the damages that you are claiming as Elite was not the company who packed the boxes and moved them into storage from where Elite picked the items up for their final delivery.
When Elite picked up the items, all were already moved into that facility and packed by client or another party that has no connection to Elite. Elite could not inspect the contents of the boxes that we picked up.
We do apologize for the inconvenience, but have no way to cover items that were moved by owner and packed by owner before we had seen them.
Final Consumer Response /* (4200, 11, 2014/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I'm not going to feed into your negative energy any longer. The boxes that had broken items in them were packed by your company and the one box that we packed that had many broken items, was the one that your mover dropped out of the truck, which I observed. So this continuous lack of responsibility on your part, just shows what kind of reputation and moral obligation Elite Moving & Storage upholds. These items that were stored were only there for 4 weeks and were only moved less than a mile from our home in St Louis, where they were originally packed. They were moved by family and not by a moving company such as yourself that has no care or concern for other's personal belongings. Therefore, this notion that our items were tossled around from one place to the other only happened when you took responsibility and drove them all over the midwest and California. Please step up and admit your fault as to why you think it's ok to drop a customer's items and then say because you didn't pack the box, that you have NO responsibility for the breakage? Also, when you charge a customer for packing and materials, be sure to own up to when those particular items are torn and ruined that they too are your responsibility!

Initial Business Response /* (1000, 5, 2015/08/21) */
I am sorry that you are having stressful experience with this relocation.
When this move was scheduled, client asked us to move total of 49 items and we offered that service for total of $1512.91. The client was not able to be present...

at the pickup and had agent appointed to be there instead of him. This agent was authorized by the client to sign on all the documents for the move and instruct the movers on what items to take and direct other aspects of this relocation.
Upon arrival to the pickup, movers seen that there are much more items to move. Client's agent directed us to take all the items for the new price. The movers picked up total of 91 items per his instructions and approval of the new cost.
After the pickup client contacted our office and each time he called we spoke to him and explained the situation and gave him his options including an option that he can come and pickup the extras from our storage.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was given the option of 10 a.m. - 2 p.m. and was told that I would be charged a 2.5 hour minimal service charge at $110 per hour. I initially tried to schedule for Saturday August 22nd, Saturday August 29th or Saturday September 5th to have someone come on my behalf go to their warehouse to get the additional items out of storage.
On Thursday August 20th when I called to confirm a Saturday, I was informed by Marie that the warehouse manager's team was not available on weekends and if I wanted to retrieve items within the next week, it would have to be on Thursday 8/20, Friday 8/21, Monday 8/24, Tuesday 8/25, or Wednesday 8/26. For the the week following week, the available times were not know.
The big issue with a 10am - 2pm time, was that most people were working their jobs during the time that the warehouse was available. I scheduled a time for Wednesday August 26th , ended up hiring Chicago movers , taking off of work and paying for a last minute flight from Los Angeles to Chicago to ensure that this issue was resolved.
I was able to find a friend to go to the warehouse on my behalf while I was at the airport on Wednesday August 26th and talked her though separating my items into items that will be shipped to Los Angeles and items to remain in Chicago. I met her and the movers later that afternoon in Chicago.
My loading start time was 12:15 p.m. and end time was 1:34 p.m. (1.25 hrs), but was charged the 2.5 hour minimal charge totaling $275.
I am now in the process of having my items shipped to Los Angeles and have filled out my shipping paperwork today, Friday August 28th, 2015.
I have come out of pocket far more than I'd ever imagined and have been through a tedious process to get my items shipped, including airfare from Los Angeles to Chicago and hiring an additional moving company. All I wanted was a smooth transition into my newly purchased home in LA. Instead, I got a nightmare.
Hopefully there aren't any issues when my items arrive in Los Angeles.
Final Business Response /* (4000, 9, 2015/08/31) */
I am sorry that this move is causing you stress. We tried t help you with this move to the best of our abilities but if we have a contract to pickup 41 items and we arrive to see 91 items waiting to be moved and once we give the cost for all the extra items to your representative and we are told to take them all - that is what we do.
I am sorry that our availability did not work well for you but that is all we had available and we could not cancel any moved scheduled in advance to accommodate the time needed for you.
We also form the beginning mentions that our minimum is 2.5 hours to have a crew waiting for you in the storage instead of heading to another job outside.
we will try to deliver your items to you as soon as we have a trailer available and hopefully that would help you to get situated in the new place.
Final Consumer Response /* (2000, 14, 2015/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The items are on the way and last week we confirmed the delivery 21-23 of September as an estimated delivery window with another update from the driver day before he arrives in case of unexpected changes on the way.

Very disappointed in condition of shipment when delivered. Small truck packed up my home and then transferred to large truck to move to relocating state. It must have been raining when items were transferred because most of boxes where water damaged and some furniture was water damaged.
I also did not like that movers on both ends barely spoke english.

Initial Business Response /* (1000, 5, 2014/09/17) */
We do apologize for the inconvenience and would like to explain the charges.
At the time of scheduling, as well as in the contract client signed, we did explain that anything that has a glass - must be in the box or cardboard...

protections. No loose items will be accepted unless they are in the box. We did explain that we will not take any small boxes like shoe box and did list in the contract the sizes of boxes we were prepared to take *client signed that contract to hire our service much before the pickup day). We also listed in the contract that will not accept boxes under 10"'x10"x10".
Here is the sizes of boxes we were prepared to take under client's signature:
14 BOX, LARGE 4.5 CF (18X18X26) 63
26 BOX, MEDIUM 3 CF (18X18X16) 78
45 BOX, SMALL 1.5 CF (17X13X13) 68
ll items that we supposed to move - should have been on the contract. Once the movers arrived they seen allots of boxes like toaster or blender box (just example) that we could not move as it is impossible to secure them on the truck. Movers did all correct based on the contract and packed very small boxes into the boxes that we could transport.
The movers did tell the client that packing is additional cost and the final packing cost as the same as the contract client signed already.
After talking to client we did remove the labor for mattress covers in the amount of $30 and a roll of shrink wrap in the amount of $35. so the discount in the amount of $65.00 total.
The prices for packing we used are the same as in our tariff that we have to use by law, they standard to what moving companies charge in the industry and we cannot compare them to self pack service rates that client mentioning.
If all the loose items that can fit into boxes would be packed and ready to go - we would not have to add these charges. Overall client's packing charges are lower from the original estimate she signed with us but we packed more items.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The boxes in question (blender, etc) were included in the total number of boxes provided. Furthermore, they were larger than the dimensions specified. The main issue here is, however, that the company did not provide the COST of the charges before the services were rendered; they did get verbal agreement before they completed the work but we were not notified of the price of the specific packing supplies or of the labor until after our items were in the truck.
We are pleased with the reduction in the price of the shrink wrap.
Final Business Response /* (4000, 9, 2014/09/19) */
The price was offered originally if it was not emphasized or noticed we do apologize for that but it may have happened because the packing cost was the same as on the original estimate that you already agreed for.
Movers took care of the items based on the contract you signed and if the blender box was on the list it should have been the size we have listed it on the contract or it should have been updated by client together with other small items 3 business days prior to the pickup.
Final Consumer Response /* (4200, 11, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The estimate that we agreed to was for moving supplies that the company said we could buy ourselves. We provided the moving supplies that were listed, but there was a large number of moving supplies and other related expenses that were NOT included in the estimate (and so we could not provide ourselves). Again, we did verbally agree to the services and supplies BUT were NOT given the price of the services or supplies before the services were rendered and our belongings were already on the moving truck.

Initial Business Response /* (1000, 5, 2014/02/27) */
We do apologize for the inconvenience and would like to clarify this move.
This client sent us an inventory that we went over updated in our system. We had 80 items listed at 951 cf. Client agreed to use our services and scheduled the...

move with us. At the time of scheduling we did advise that this is a binding price for items listed (the 80 items). This price is based on us providing moving blankets for the move and client either providing tape for the blankets and packing all the loose items that can fit into the box and boxing all items that have any glass or fragile parts - or we would be providing the additional packing service on the day of the move, if these items would not be prepared correctly.
Client received 4 different emails with these terms and conditions [redacted] - moving quote with general information, [redacted] & [redacted] - 5 page binding estimate with very detailed terms and conditions) that included an information that this is a binding price for 80- items listed in this estimate and the extra charges that will be applied if items will not be packed correctly. at the time of scheduling we also advised client that our delivery window is 1 to 14 business days from 1st available delivery date, we delivery on the weekends and we call by 6pm day prior t the delivery. This information was also part of terms and conditions.
The client is not happy with the additional charges for packing and for extra cubic feet - and we are sorry for that, but on the day of the pickup the movers picked up over 95 items instead of 80- that were listed on the contract and the movers had to use our packing materials and labor to accommodate all the items as per our terms and conditions.
in regards of the delivery restrictions, client referring to an email she sent our sales rep before booking the job and she was stating that before she will schedule she needs to know if we can meet insurance requirement of her building. she emailed us a page with the requirements and the only thing our company checked is the insurance amount that is needed for the company to enter this building. after checking we did notify the client that our insurance meets the requirements of that building. at no time we notified the client that we review or agreed to accommodate any other requirements and restrictions above the insurance amounts.
At the time of scheduling the client did not notify our office that our delivery needed to be limited to Monday to Friday and that she needs `1 week notice. Even when our sales rep told her that we will call her day before the delivery and that we do work on the weekend - she did not correct her with the restrictions. When client signed the contract with the terms and conditions explaining that the delivery could be any day of the week - she did not correct or notify us that there is an issue and at the pickup she signed another documents stating the same delivery window with only 1 day of notice - and again - client did not correct us on that page as well.
We do apologize for any inconvenience but this client did have additional items to move, the items were not packed per our requirements for safe transportation and the movers did need to provide the packing materials and to pack (labor) and at any time if we would know about the restrictions on the delivery days and hours we would quote an additional cost from the start.
in addition at any time that the client had a questions she always got a respond, it maybe not the respond she was looking for, but at all times our office answered her questions with the information we had available.
Final Consumer Response /* (4200, 16, 2014/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I provided documented evidence of my claims and Elite provided one paragraph apologizing for any inconvenience, but have still not accepted any responsibility or provided justification for charging me 29% more than the binding estimate. The response, the service, and treatment was unacceptable. I didn't expect additional service or exceptions, just ethical, honest, and professional treatment.
The missing and damaged items have been filed with the outside contractor for Elite Movers. While I cannot change the circumstances or results of this decision; I can and will do my best to educate potential clientele about the lack of quality, professionalism, and integrity of Elite Movers.
Final Business Response /* (4000, 14, 2014/03/19) */
We do apologize for any inconvenience with this move.
After checking the facts on this move again, we stand by the information originally provided in our first responds. Elite acted based on the terms and conditions client signed with our company and did not apply any charge that was not listed in our terms and conditions. If we would make an exceptions from our term and conditions that client signed we would write an addendum in the contract like we do for other clients that asking for us to make exceptions or provide additional services.
If there was a damage or a delay we do apologize, please contact the claims department at XXX-XXX-XXXX. They will respond base on the coverage that was purchased at the time of the move.

Initial Business Response /* (1000, 5, 2014/09/19) */
We do apologize for the inconvenience.
This client booked our moving service on 06/02/2014 - on that date she was verbally was explained all the terms and conditions of our service, then she was sent the contract that had all that same...

information. After reviewing the contract - she initialed all the pages and signed 2 pages.
The move was booked for pickup between 11th and 12th of June with the last day to cancel the reservation and receive the deposit back to be 6/5/2014 (last day to cancel was verbally given over the phone and was listed in 3 different pages that client had to sign in order to hire our service).
On June 10th - day before the pickup window started, client called our offi9ce to ask few questions like if she needs to remove items from the dresser and drawers - she was advised that yes, all the drawers must be emptied (was also written in the contract). Than client called back and asked about the insurance, at that time she was explained the options again and given more information also she did have 4 different prices on the contract she signed each with different level of coverage and she did not select any additional coverage.
Than client called later that day to cancel the move and when she was asked for the reason said that did not know that if she chooses insurance - items needs to be packed by movers and that she does not wish to remove items from drawers.
We do apologize that the client did not like our policies, but we were very clear from the beginning on all that information by hone and in the contract that she agreed for.
She knew from the beginning that if she will cancel the move day before the pickup, her deposit will be lost. She did stated that she doesn't/t care and that she will be disputing that payment.
Our company did everything we promised we will do, we did not change any terms and conditions last minute and sorry that client decided not to use our service and if she would cancel within the time frame she was supposed to we would gladly offer her the deposit back, but because client waited till last minute and cancelled her move 1 day before the pickup window - the deposit is non refundable as we were holding the truck and the crew for her and refused other clients.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It says no where in the contract that I signed that the drawers needed to be empty, nor was it ever explained to me. I was told this information the day before I was supposed to be moving across the country. I was also not informed of insurance policies until the day before the move was scheduled. The company could not promise me when my items would arrive in [redacted] either, this also played a role in my cancellation as I could not start a new job without things. The company representative was extremely rude and unaccommodating over the phone. I feel that I was taken advantage of because this was a last minute case.
Final Business Response /* (4000, 9, 2014/09/22) */
the terms and conditions were clear at the time of scheduling on 6/2/2014. All; was verbally explain and I am sorry client did not like our delivery window- but that is the service we offered form the begging. the insurance was explained on all the emails prior to the booking and on the contract that client signed.
If the client did not like our terms and conditions - she should have cancelled within the 3 business days before her pickup instead o waiting for day before to get her deposit back.

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Address: 3419 Howard St, Skokie, Illinois, United States, 60076-4011

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