Elizabethtown Gas Company

Your crew left two areas devoid of grass with rocks and dirt/mud with visible rocks. Could easily wreck my mover and injure someone.

[redacted] was informed by email yesterday and today that we require at least $2,to be paid before service will be restored* [redacted] was provided a copy of the bills and an itemized statement We also replied to the complaint he filed with the NJ Board of Public Utilities (BPU) with our findings and requirements The BPU closed the complaint based on our response We are permitted to collect 100% that is due before restoring service in accordance with NJ Administrative Code, however we are asking for 50% of the amount due based on actual, recorded meter readings

Informed [redacted] we have tried to shut the gas off but have been unable to due to lack of access to the meterInformed [redacted] the responsibility to provide access to the meter lies on the customer of recordAttempted to call new owner but the number I found under their name is disconnected [redacted] stated she will locate the contact number for themWe will try to ask for access to the meter once we have a number to reach the new owners

We have stated several times to [redacted] that Elizabethtown Gas does not provide rebate for Power Vented Water heaters

Informed [redacted] we request two forms of ID as a company policy whenever a customer places a protection on their social security number as a safety precautionWe have received the identifications requested and we will either call her today or tomorrowInformed [redacted] if the next available date is more than business days away we will try to get her an earlier date

We received information from [redacted] that her meter had been changed outWe entered the information on the new meter and cancelled the erroneous gas charges [redacted] balance was reduced from $1,to $

Complaint: [redacted] I am rejecting this response because: the proof that they claim the have is a written field note from a technician claiming they locked the meterI have solid proof that the meter was never lockedThey can't even tell if the meter was locked from the street or insideEither way they have no proofThey are just scam artist that need to be looked into and the technicians need to be fired for falsifying records Regards, [redacted] ***

The person who contacted me, Tom, was very pleasant, unlike the person from the 9/26/phone callAlthough I accept the response and am very happy that I get gas days earlier, I would really like to see the company do something in regards to a priority list or hiring more peopleI find it unacceptable that so many people like myself, with kids, elderly...etc have to wait for an appointment to have heat and hot water Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are a state regulated company and are obligated to prove what we stateWe have records stating we locked the meter several years agoThe meter was turned back on by someone other than one of our qualified field service representativesThis is considered meter tampering [redacted] is claiming she just moved inOur findings state otherwise

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me However, I am still appalled and disappointed in Elizabethtown Gas's business practices I felt disrespected by the company repeated putting the blame of me and stating that I should have reached out earlier Yes, the company was able to accommodate my needs, but it should not take several phone calls and arguments to get a timely appointment Regards, [redacted]

I apologize for the difficulty [redacted] experienced scheduling her gas service termination The supervisor she spoke with 8/16/was able to provide [redacted] the date she requested and will contact the appropriate department to make sure it is worked during the time the leasing office is open We will review the information we have on our public website to see if enhancements can be made to provide customer information as to when they should contact us to schedule a service order

Please note that my complaint has been resolvedElizabethtown reviewed my account and adjusted the chargesThank you for your help Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

I called [redacted] yesterday, 2/9/and left him voicemail to call me back, which he has not done so as of today [redacted] received a monthly [redacted] ( [redacted] energy assistance payment in the amount of $from 10/13/- 10/13/ We have not been notified by the energy assistance agency if he has applied or been approved for energy assistance after that date, nor have we received any [redacted] payments after 10/2/ If [redacted] has applied for energy assistance for the current year, he needs to contact that agency to find out the status of his applicationThe reason for [redacted] ' high balance is that he has been relying solely on the energy assistance payments to pay his monthly bill since at least 2/ The energy assistance payments during the heating season, 11/to 3/of a given year have been insufficient to cover the amount he was billed According to our payment records, [redacted] has not personally paid anything towards his bill since at least 2/ [redacted] ’ account is eligible for disconnection for nonpayment due to his high outstanding balance; $ We are willing to place the account on a four-month payment arrangement To do so, [redacted] would have to pay at least $before the account could be placed on the payment arrangement The payment must be made by credit card with a customer service representative or with cash at one of our two payment centers Our payment centers are located at [redacted] and [redacted] *** A credit card payment will incur a $service fee and the cash payment at our payment center is free [redacted] can contact our Customer Service Center at [redacted] Monday-Friday, 7:AM – 8:to pay by credit card and to place the account on a payment arrangement The payment center is open Monday-Friday, 8:AM – 4:PM

We are sorry about hearing of the difficulty [redacted] is having establishing gas service She can contact our Customer Service Center at [redacted] and we will reschedule her appointment for gas service for tomorrow Tuesday, 11/18/ Our Customer Service Center is open Monday - Friday, 7:AM - 8:PM

Informed [redacted] his March bill generated on 3/11/and his Autodraft enrollment was setup on 3/16/The first billing cycle it skipped was the April billing cycleI also informed [redacted] the April bill confirmed the Autodraft enrollment and notified him to pay the bill and the next May billing cycle will be automatically drafted

Elizabethtown Gas has made numerous attempts to turn on [redacted] service Unfortunately every time we have shown up to complete the order, our field service representative was not given access to the gas meter to turn it on and inspect it [redacted] needs to coordinate the order with the property manager or superintendent so that we can get access to the gas meter

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***March 24, I outright reject the Business responseThe Business has chosen to tell a lie in order to save $I hereby confirm that my Gas water Heater with following specifications is "Power-vented": [redacted] Gall0n BTU Natural Gas TTW High EFIn this, as per the dealer and the manufacturers, PV stands for power ventedAfter receiving the rsponse, I contacted NJ Clean Energy, who had promptly provided me with a$Rebate Check, confirmed that my water heater is eligible for rebate, and that rebate requirements for NJ Clean Energy andElizabeth Energy Smart are the sameThey have recommmended that I should complain to NJ Consumer Affairs (Ph [redacted] )In case Elizabethtown gas does not promptly send me a $check, I will do that.In the end I have to say that these companies come out with such announcements just for publicity, with no intention to honor comitments

This matter is being handle with the duplicate complaint she filed with the State regulator, the NJ Board of Public Utilities

Informed *** *** that when we obtain the final meter reading she will not be held responsible for the gas used beyond her move out date

Gas services were restored on 11/23/We don't guarantee a call upon arrivalOur field technicians knock and if they are able to will call the customer to gain access to the meterHe called *** *** as a courtesy