Elizabethtown Gas Company

Review: On 1/22/2014, I have phoned Elizabethtown Gas at ###-###-#### to reopen my account and explained that a tenant will move in my unit in HG later.The customer service representative agreed to reopen my account starting 1/29/2014 and explained there will be $100.00 deposit on the first bill that I don't need pay. What I need pay is only the gas charge.On March 24, 2014 I received the first bill from Elizabethtown Gas withPrevious account balance: $106.06, Current gas charges: $93.14.Following the customer service representative's advice, I just paid the current gas charges $93.14 on 4/3/2014.In the meantime, my tenants have moved into my unit since March 22, 2014 and opened their account at Elizabethtown Gas.On June, 15, 2014, my tenant e-mailed me a collection notice sent by rickart collection systems, inc. hired by Elizabeth Gas Co for a balance of $106.06 dated May 29, 2014.I have phoned the customer service at Elizabethtown Gas today and explained that my tenants have open their gas account for my unit and asked Elizabeth Gas Co to withdraw the collection from rickart collection systems, inc. while we are reviewing the outstanding balance.Both the representative and her supervisor of Elizabethtown Gas have refused my request and argued that Elizabeth Gas Co has sent me a pre-collection notice on April 8, 2014 and 2 other billing statements to my unit at HG.But my tenant has confirmed there were no bills/notice from Elizabeth Gas Co sent to my address during March- April 2014.I ask you investigate and stop following billing practice at Elizabethtown Gas. - False billing information was provided by the customer service representative on 1/22/2014. - No pre-collection notice was received at my address. - Disclosure my personal information to rickart collection systems, inc. without my permission.Desired Settlement: Here are my requests to Elizabeth Gas Co - stop the collection by rickart collection systems, inc. for $106.06 immediately.- investigate why no previous bills/notice were sent to my address.- e-mail me a complete and itemized gas bill from 1/29/ - 3/21/2014 for review.

Business

Response:

Ms. [redacted] was informed by a Customer Service Center supervisor on 6/6/14 that any unpaid balances are reported to a collection agency after an account it closed if the account remains unpaid. It is unfortunate that she did not receive a bill; however she did not contact us about not receiving a bill while the account was open or after the account was closed. The bills were mailed to Ms. [redacted] on 1/31/14, 2/28/14 and 3/24/14.Elizabethtown Gas offers online account management which would have allowed Ms. [redacted] to review and pay her bill online. To resolve this matter, Ms. [redacted] needs to pay her balance of $106.06 to resolve this matter.As for the deposit, it was canceled 1/31/14.Ms. [redacted] can contact our Customer Service Center at ###-###-#### if she has any questions.

Review: I have lived in Elizabeth Nj for over 30 years, I currently reside at [redacted]. and my service was cut off due to the companies own mistake and now my gas has been cut off until the 29th of January. I've call several times asking if they can please get someone out here sooner because in am a senior citizen of 65+ years and live with my disabled son who has frequent seizures to due his brain surgery. Their response was that they do not have enough "man power" to get everyone has on and that there are many people waiting months for their gas to be turned on. This to me is unacceptable! How can I shower, eat, or have heat for the winter without gas? Something has to be done! Several families are suffering because of this including my own! I'm complaining hoping that someone somehow can please help me and the rest of this town receive heat.Desired Settlement: I am praying I can have my gas turned back on sooner than a month from now.

Review: I called to have my gas service start on Oct 30 and today is Nov 13 and the company still has not provided me with service. I had an appt on Nov 3 and they were not able to start my service due to an error that the company did with my address. I had 2 all day appts in which the first one the technician did not show up and an appointment today which I explain to them I live above a store where they have the meters but the store closes at 8pm. They are still not able to help me and provide me with assistance. This is an in convince and this problem would of been solved if they took down the information correctly. The weather is getting colder and I do not have heat , hot water or gas for my stove.Desired Settlement: I want an appt date ASAP not 2 weeks from now. I can not afford to keep missing work due to an error the company committed.

Business

Response:

We are sorry about hearing of the difficulty [redacted] is having establishing gas service. She can contact our Customer Service Center at [redacted] and we will reschedule her appointment for gas service for tomorrow Tuesday, 11/18/14. Our Customer Service Center is open Monday - Friday, 7:00 AM - 8:00 PM.

Review: I have beeen contacting Elizabeth Town Gas for over a year now to credit my account for services that were charged when I wasn’t living there. I provided proof of new address, confirmation was made with previous landlord, and I kept being told when I move in my new apt I would see the credit on my account. I received my bill and I still have these outrageous charges on my account. This is alomost going on a year of trying to get a credit resolved. I want to pay my bill, but I will not pay for services I did not use. My account is pending shutoff because of these charges. I spoke with [redacted] in [redacted] office today at 9:08 am who advised me she submitted a request to the original rep who sent the first request to have my account credited back in May 2013. [redacted] stated she did not have access to the response that the billing dept responded to the other rep. [redacted] stated she would follow up with me. I have heard this from numerous reps since Oct 2012. I provided proof of out of state move in Feb 2013. Nobody has contacted me back, nobosy has made an attempt to correct this. They all just keep saying the same thing, they will send an email to issue the credit.Desired Settlement: Credit issued on my account

Business

Response:

[redacted] was contacted and informed that her account has been adjusted for the charges she is not responsible for, resulting in a credit on her account. The matter is resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Elizabethtown Gas has the worst service there possibly is. They make you wait for weeks before you can get an appointment date and then they don't show up during their scheduled time. Customer service is ridiculously unhelpful. Me being pregnant and expecting to go into labor anytime during the cold weather with the possibility of bringing my newborn back into a cold house changed nothing for me.

Review: On August 29th 2013, I came home to no Gas and Hot water, my mom who was home at the time mentioned that the Gas people came and knocked on my door and when she came out they said wrong door. Later that day she realized that there was no gas and hot water. I called the company around 10:30pm they assured me they did not see any disconnection and they will send someone out between 12am and 4am. I told them please call me because my bell does not work and I might be sleeping at the time, the woman I spoke to said they don't call. However I rescheduled for Friday August 30th between 8 and 12pm. The Gas guy came to my door went to the basement and told me he needed to get to my neighbor's basement because the gas was turned off from the main street ( I live in and Attached house, two separate addresses) I told him to know on the door, he told me he doesn't do that and I needed to knock on their door if I wanted to get my gas back. I did, eventually he fixed the problem I asked what what the problem he said my neighbor did not pay their bill. I call the company because I always pay my bill on time they even have a credit for me for $320. From overpayment. I expressed my frustration and they said "Its protocol to do what ever it take to cut off someone who are not paying thier bills even if it affect someone else. My Question is, is this legal for them to cut my gas off even thought its two different addresses for an attached house?Desired Settlement: I would greatly appreciate it if this does not happened again. Thanks

Business

Response:

We have contacted Ms. [redacted] and are investigating her complaint. An update will be provided at the conclusion of our investigation.

Thank you.

Business

Response:

Ms. [redacted] was contacted and was informed that [redacted] Gas does not always disconnect gas service for an outstanding balance. Ms. [redacted] advised us our Field Service Representative who completed her “No Gas” order informed her that her service was disconnected because of her neighbors’ service being eligible for disconnection due to nonpayment. The house that Ms. [redacted] resides in is a duplex. This home has an outside device called a curb box. The curb box is connected to the gas service line which supplies natural gas from the service to the home. The curb box is shared by both duplex addresses and when it is turned off; gas is disconnected for both addresses. Ms. [redacted] was informed that we will contact our Distribution Department and request that the service lines get divided an additional curb box installed on the divided service lines. This would resolve any future problems.

The [redacted] allows utility companies to terminate gas service to an entire building if 50% of the accounts at that address are eligible for shut off for nonpayment. Unfortunately because this address is a duplex, if one account is eligible for disconnection for nonpayment, the entire address can be disconnected.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

When I purchase this duplex we both had and have two separate addresses, it's unfair to me and my family that we should be responsible for someone else negligence. If this was in a any other neighborhood this will not of occurred. The most hurtful thing is, I always overpaid my PSEG bill every month, they had a credit on my account for over $230. when this happened.

Regards,

Elizabethtown Gas Company lack professionalism. Last week, May 15, Lantier Construction Company was contracted to change the gas meters in Union, NJ. A rep knocked on my front door and asked me to gain access to the meter in my basement. I was gracious and let them in through the basement door that has a different entrance and left for work. I came back home to a note on my front door that states my gas was turned off and says I should call Elizabeth Town gas to reconnect my service. I called and I was told that a rep will be at my house between the hours of 5pm - 9pm. I stayed home and no one showed up. I called after 9pm and they had the nerve to tell me that they were too busy to get to me and that I should reschedule. 10:52pm I received a call from a restricted # that woke me up from my sleep and they told me that they can come the next day. I went to work the day after and called again around 3pm. I was told they will be at my house between the hours of 4pm to 8pm. It is now 8:15pm and no one showed up. I am very disappointed and I had no choice but to report this.

Review: I recently sold a condo unit and contacted Elizabethtown Gas on April 24, 2014 to have my gas account closed for the unit. Elizabethtown gas customer service informed me that I would have to be home to allow them in the building to read the gas meter for the unit. The gas meter for all the units are in the basement of the building. I explained that I no longer have access to the building, I sold the unit and no longer have the keys. Elizabethtown gas refused to close my account unless I can personally give them access to the building. This seemed unreasonable to me considering that I did not have to let them in the building when I initially set-up my account nor did I ever let them in the building at anytime to read the meter for the 7 years I lived in the Condo. Elizabethtown gas had no issue getting access into the building to read the meter and bill me for 7 years. Now that I want to close the account, they tell me they have no way to access the meter.

This Elizabethtown Gas business practice seems, unfair, unreasonable and illegal. What is the incentive for the new owners and or the property management company to give me access to the building to ensure that Elizabthtown gas can get in. So basically, I will have to continue to pay a gas utility bill for a unit that I don't own nor live in until I can figure out how to get them in the building. Again this makes no sense. I would like Elizabethtown Gas to close my account immediately. I've sent them a request online & contacted them directly. I also plan to send them a request in writing certified mail!Desired Settlement: I would like Elizabethtown Gas to close my account Immediately without me having to arrange access to the building to read the meter. Again they obviously have access to the building since they never contacted me for the 7 years I lived in the building. They billed me every month for 7 years and never called me for access into the building to read the meter.

Business

Response:

In response to [redacted] complaint, Elizabethtown Gas is required to obtain a final meter reading by physically looking at the meter. We are also required to inspect the meter when we obtain a final meter reading on a customer's account. The NJ Administrative Code states the utility shall have the right of access to the customer's presence for the purpose of inspection of the customer's premises incident to the rendering of service including reading meters; inspecting, testing or repairing its facilities used in connection with supplying the service.

It is unfortunate [redacted] did not contact our Customer Service Center to schedule her final meter reading until after she moved out. At the time [redacted] called to terminate service, she was advised that our responder would need access to the meter to obtain the final meter reading. She should contact the landlord/superintendent and ask them if they can give us access. If they can give us access, then we welcome [redacted] to contact our Customer Service Center at [redacted] and provide the name and phone number of the landlord/superintendent so we can contact them upon our arrival.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It is not a viable option. I sold this unit and no longer have the keys and or any access to the building. Again It's a condo that I owned and lived in for 7 years and I never had to be home or let Elizabeth town gas in to read the meter. Elizabethtown gas had no problem getting in for the past 7 years to read the meter. Now that I want to discontinue the service, they are demanding that I let them in to read the meter. This should be illegal. Further they will not even given a specific appointment to stop by and shut-off the service, they will only agree to a 4 hour window on specific date. This is absurd an unacceptable. I can not make arrangements for anyone to hang around the building for 4 hours to wait for them to show up.

Regards,

Business

Response:

We have obtained a meter reading based on the new occupant giving our representative access to the gas meter. Please have [redacted] fax a copy of her [redacted] statement to us at [redacted]. ATTN: Customer Relations so that we can adjust her final bill and not bill her for gas use that she is not responsible for.

This company should be closed for it's illegal and deceptive practices

Review: Effective May 1, 2015, I have moved out of an apartment at [redacted] I no longer have access to any part of the building. I requested that my final bill/payment to be reflected through May 1, 2015. I was told by customer service that they had to manually shut off the gas in the basement for my name to be removed from the account. Due to the fact that I do not have access to the apartment, customer service contacted the Landlord to be present to open the basement on May 6, 2015. The landlord failed to be present on the assigned day. The gas company was not able to shut off the gas. I believe that I have made a good-faith effort to have the gas shut off and I should not be billed/penalized for my landlord refusing to be present. There has to be a way that the meter can be read, and I can be taken off the account without the presense of my landlord. PSE&G was able to terminate my power without someone "taking over the account" or "Shutting off power", why can't Elizabethtown Gas do the same?Desired Settlement: Take me off the account and have my final bill reflected through May 1, 2015. Its not my fault my landlord won't show up.

Business

Response:

This matter is being handle with the duplicate complaint she filed with the State regulator, the NJ Board of Public Utilities.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I moved out of my apt on [redacted] on June 30th. I called Elizabethtown gas to have my service disconnected on the first they gave me an apt for the 7th of july on the seventh the technician claimed he was unable to disconnect my service because the basement has fleas so it was reschedule for the following week on the 15th, the technician claimed he got to the office at 4:15pm so he was unable to turn of my service but when I called the office at 4:30 pm they were still open until 5pm.so I reschedule and reschedule and received and appointment for the following week so I asked them to come in the morning between 9am to 12 pm because the office opens at 9am again the technician claim he was unable to disconnect my service because he came too early at 8:30 am. I called and spoke to the supervisor Mr T[redacted] he assured me on Friday 7th of August that he would have it taken care of again the technician claim he was unable to retrieve the keys to the basement so it was again not completed and reschedule for today august 10th and when I just called I was told the technician was unable to turn off my service because he was unable to retrieve the keys. I then asked to speak to the supervisor Mr T[redacted] and was told he is now on vacation and my new appointment is now august 20th. In the meantime there are new tenants living in the apt that I'm paying gas for and that is unfair to me and I am very irritated because I was told that they haven't call to put the bill in their name so I am still responsible for the gas bill according to elizabethtown gas.please help with this matter.Desired Settlement: To have service turned off in my name and to be charged appropriately to my service used I don't what to pay new tenants bill this is not my fault or responsible that the gas was not turned off.

Business

Response:

Informed [redacted] that when we obtain the final meter reading she will not be held responsible for the gas used beyond her move out date.

Review: I moved to [redacted] on February 1, I faxed over my lease and my photo I.din February I never received one billIn January I came home to a note from Elizabethtown Gas on my door stating tho call regarding my balanceI called and the guy stated that they did in fact receive my lease and I.dhowever I then needed to fax the page with the signatures and the bill could not be put in my name until I paid my balance of $I paid $the same day and faxed over the correct page from the lease in order to get the bill in my nameWhen I called to see if they received it they told me I needed to pay my children's mother [redacted]) bill before they can change it to my nameI've been fighting back and forth with them for the last weeksI do not feel I should be held responsible for her remaining balanceWe are no longer together and I'm not sure why I am being held accountable for her bill from I am in my own place and I am trying to get this taken care ofTwo weeks ago I called to make a payment arrangement on my own billI was told I owe $and I could not pay that our get a bill in my name until I paid [redacted] billI spoke to supervisors over the past weeksI'm getting nowhereToday, February 2, I went to elizabethtown gas located on East Jersey in Elizabeth, NJ to pay my bill of $and was told I needed to pay [redacted] bill of $1,and my bill is now $which is a total of $3,and I need to pay $2,tho keep my services because I am in danger of losing my servicesI've tried everything and I really don't know what to do at this pointI am trying to pay my bill that's allI really need someone to help meMy children live with me in our home(one suffers from asthma)I work hard to provide for them and keep safeMy main priority is to get this situation clear.Desired Settlement: I wish for my bill to be in my name and have only my charges
Business
Response:
[redacted] was informed that based on the information he provided Elizabethtown Gas that he has been living at [redacted] since 2/1/14, he has used 1,cubic feet of gas which equals approximately $1,in unpaid gas charges[redacted] has been using the gas service in a previous customers' name since he moved to this address, which have gone unpaidIn addition, there is an unpaid outstanding account of $1,for a total balance of $3,During the complaint investigation, it was discovered that unpaid charges were in the name of [redacted] aka [redacted] and that [redacted] resided at [redacted] during the same time period as [redacted] also informed us that he resided with [redacted] for a period of time at the address that the unpaid balance is from[redacted] was informed that the NJ Administrative Code, which govern NJ utility companies, allow utility companies to collect all balances due to them before service is established and also hold recipients of a service provided by a utility responsible for unpaid balances.[redacted] can contact our Customer Service Center at [redacted] if he has any questions

Review: My service with Elizabethtown Gas was suspended due to non payment. Financially our family fell on hard times. My husband who is in the [redacted] was preparing to enter the [redacted] during this time he was paid very little. We also had a newborn and our then four year old child had health issues that required surgery. I was no longer working and these factors contributed to why we were unable to pay our bill at the time. However on Monday Janurary 4,2016 we were able to pay our bill. A new account number was issued and we were told the earliest installation date would be Janurary 22,2016. The documented temperature that evening was below 0. The temperature fell as low as -6F. We explained that we had small children and we were worried because of the extreme cold. We were told by several associates that besides being put on an "override" list there was nothing that could be done for us. I was told this morning Weds Jan 6,2016 that I am on the "override list" however there were no cancellations in their schedule and I would have to wait untill Jan 22. I paid my bill and I have no where to go with my 1 and 5 year old. And now we are forced to wait almost three weeks after paying in such frigid weather to finally obtain heat. It is not safe for myself or my children. My husband works and proudly [redacted] and we are proud of that and shocked that we are getting no help from this company. Also prior to this I reached out to this company several times and was told my only option was to pay my entire bill in full. I was not given any other payment options or help that I have now learned are available when we were in our time of need. PSE&G who also provides gas happily gave us helpful information that I wish this company would have during our time of need when I reached out instead of being dismissed.Desired Settlement: I would like to have my services turned back on right away. It is bitterly cold and I am home all day with small children I am very concerned for their health.

Review: The issue that I have with Elizabeth town Gas is that they have sent my name to collections claiming that I owe them money for a house in [redacted] NJ. I never lived nor did I own that house. When I contacted them in regards to how they obtained my information they said that I called in December 2010. This is completely false; I asked them for proof of a recording or anything with my signature that would indicate that I would ever give my information to open up an account. They are unable to provide any type of proof claiming it’s all in the “Computer”. They said I called, but they didn’t open the account at the time because there was missing information but since they saw that there was gas used for that home they just searched the history and decided to then open the account. Their story makes no sense!

The only explanation that I could see why they came up my name is due to my husband ([redacted]. He purchased that home in November 2010 and sold it in June 2012. Throughout the time my husband owned the house, the house was an investment property which he had to fix. It had no kitchen or even a boiler. The fact that he wasn’t getting billed for gas made complete sense, and that’s because no one was using gas. When he called Elizabeth Gas, they had no problem speaking to him about “my account” and gave him all of the information he wanted, while accusing him of trying to get free gas. He sold the house, did a title search and this did not come up. 1 year later and now I am put into collections. I can’t help thinking that they just created the first bill 1 year after he sold the house.

I need your help. From what I’ve read online, this is not the first time they claim that “someone” called to open up an account.

So, there a couple of issues here; first, how and when did they obtain my information, if I didn’t even own the house? Secondly, why didn’t they bill my husband during the time he owned the house if they were checDesired Settlement: Remove my name from this account. If these are valid charges then they need to present support and provide it to my husband [redacted].

Review: I called Elizabethtown Gas on 07/13 to establish a new account for the apartment where I was going to move on 07/15 then on 08/06 they came to cut off the service I asked them why and said that I need to fax them the notarized lease and my driver license which I did on 08/07. On monday 08/10 they came back to cut off the gas service and say I was going to receive a phone call from area 404 to verify my information today 08/12 they just called me and said that the gas service will be reconnect it on 08/17 that means I will spend one whole week without gas service, I have two little kids We need to feed so I can't wait so long, in the other hand I have had an account with ElizabethTown Gas before between years 2005 - 2009 and never had problems with them, at that time never asked me for ID or faxed them the notarized lease or deposit for opening an account, I do not understand why now they are treating me like that, I think is abusive what they are doing I want to complaint because of that. I need to have the service reconnected NOW.Desired Settlement: I need to have the gas service reconnected today 08/12 and I do not want to give them a deposit for the service since I have had an account with them before and I proved them I paid on time all my bills.

Business

Response:

This complaint has been resolved. [redacted] filed a complaint with the NJ Board of Public Utilities at the same time as filing the Revdex.com complaint. [redacted] gas service was turned on 8/15/15.

Review: My account is [redacted] I am writing because Elizabethtown Gas has been consistently overcharging me. I receive a [redacted] and they apparently have not applied the appropriate monthly credits and the yearly $304.00 that was credited to my account on 12/03/13 and 12/01/14. The amount now that they claim I owe is now at $833.54. They have also attempted to shut off my services on February 5, 2016... violating my consumer right..."Winter Termination Program - If you are an elderly or low income customer having financial problems paying your bill you should request the company to enroll you in a budget plan in accordance with your ability to pay. You are required to make good faith payments of all reasonable bills for service and in return are assured of the right to have gas and electric utilities service from November 15, to March 15 without fear of termination of such service." Also adding an additional $15.00 field collection visit fee.Desired Settlement: I am seeking a billing adjustment and the appropriate application of the [redacted] funding towards my account [redacted]

Business

Response:

I called [redacted] yesterday, 2/9/16 and left him voicemail to call me back, which he has not done so as of today. [redacted] received a monthly [redacted] ([redacted] energy assistance payment in the amount of $32.28 from 10/13/14 - 10/13/15. We have not been notified by the energy assistance agency if he has applied or been approved for energy assistance after that date, nor have we received any [redacted] payments after 10/2/15. If [redacted] has applied for energy assistance for the current year, he needs to contact that agency to find out the status of his application. The reason for [redacted]' high balance is that he has been relying solely on the energy assistance payments to pay his monthly bill since at least 2/2014. The energy assistance payments during the heating season, 11/15 to 3/15 of a given year have been insufficient to cover the amount he was billed. According to our payment records, [redacted] has not personally paid anything towards his bill since at least 2/2014. [redacted]’ account is eligible for disconnection for nonpayment due to his high outstanding balance; $734.14. We are willing to place the account on a four-month payment arrangement. To do so, [redacted] would have to pay at least $200.00 before the account could be placed on the payment arrangement. The payment must be made by credit card with a customer service representative or with cash at one of our two payment centers. Our payment centers are located at [redacted] and [redacted] A credit card payment will incur a $4.95 service fee and the cash payment at our payment center is free. [redacted] can contact our Customer Service Center at [redacted] Monday-Friday, 7:00 AM – 8:00 to pay by credit card and to place the account on a payment arrangement. The payment center is open Monday-Friday, 8:30 AM – 4:00 PM.

Review: I HAVE BEEN BACK AND FORTH WITH ELIZABETHTOWN GAS IN REGARDS TO A BILL IN THE AMOUNT OF $1224 LISTED UNDER MY NAME UNDER A RESIDENCE [redacted] WHERE I NEVER RESIDED.I HAVE FORWARDED ALL THE TAX DOCS AND PROOF OF WHERE I LIVED ALMOST 15YRS AGO TO THEM AND THEY REFUSE TO REMOVE THE TOTAL AMOUNT FROM MY BILL.I HAVE SPOKEN WITH EVERY SUPERVISOR/CUSTOMER SERVICE REP ADVISING ME THAT IF I PROVIDED PROOF THAT I WAS NOT A RESIDENCE AT THE ADDRESS WHERE THE BILL WAS RAN UP AT THAT THESE CHARGES WOULD BE REMOVED.I WAS LIVING ON [redacted] WHERE MY GAS AND HOT WATER WAS INCLUDED IN MY RENT OF $575.00 A MONTH. I HAD NO OTHER APARTMENT AT THAT TIME AND ONLY BILL I WAS RESPONSIBLE FOR WAS A PSE&G BILL IN WHICH I PAID EVERY MOTH ON TIME JUST LIKE MY RENT.ELIZABETHTOWNGAS HAS A LAWYER SENDING ME LETTERS IN REGARDS TO SETTLING AND I REFUSE TOPAY FOR SOMETHING I AM NOT RESPONSIBLE FOR.SO NOW I AM REACHING OUT TO YOU ALL TO TRY TO GET THIS ISSUE RESOLVED.Desired Settlement: I WOULD LIKE FOR ELIZABETHTOWN GAS TO STOP GIVING ME THE RUN AROUND AND REMOVE THESE CHARGES PENDING UNDER MY NAME.IT IS VERY UNPROFESSIONAL THAT THEY ASK ME TO PROVIDE PROOF THEN TELL ME IT'S NOT ENOUGH. I AM NOT RESPONSIBLE FOR THESE CHARGES AND DON'T WANT THIS TO KEE SHOWING UP AND CAUSING AN INCONVENIENCE TO ME.

Business

Response:

[redacted] complaint is being investigated and an update to the complaint will be provided within three business days.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: After four different attempts to resolve this directly with Elizabethtown Gas, they refuse to provide me and my future tenant their service. I have written a letter to them dated April 13, 2015. This is in regards to a formal tenant of mine[redacted] who resided at [redacted] in the Elizabethtown Gas bill) Elizabeth, NJ who passed away on March 14, 2015. Elizabethtown Gas has refused to provide their service until an unpaid bill from [redacted] is paid, at this time is $581.20. I have told them that I cannot be held accountable for such a bill neither can my future tenant that is trying to rent the apartment that [redacted] used to live. They seek the full amount. I have told them that [redacted] passed away and I cannot be held responsible for a bill that someone who passed away left. I was his landlord, not his spouse.Desired Settlement: I request Elizabethtown Gas to dismiss or write-off the bill that [redacted] left so they can provide their services at the address my tenant is trying to rent. I have this can be done as soon as possible. I cannot be held responsible for such a bill a dead person left unpaid.

Business

Response:

Spoke with [redacted] to discuss the letter we received. Informed [redacted] she's responsible for the balance on [redacted]'s account because she's the secondary name on the account and the contact number is the same number as hers. [redacted] is related to [redacted] and [redacted]. According to accurint [redacted]' last name is different than the name stated on this account. Listened to the conversation between [redacted] and [redacted] from our call center. [redacted] stated [redacted] is her mother. She mentioned it several times throughout the call and [redacted] also called her mom while she was on the phone. When I spoke with [redacted] she stated [redacted] was just a tenant. [redacted] and [redacted] both have [redacted]’s name on their account. Ms. [redacted] said [redacted] was just someone who didn’t have a phone when she spoke with [redacted]. When she spoke with me she said the same thing about [redacted]

Review: Elizabethtown gas repeatedly did not take action on reports of a gas leak on [redacted] numerous calls have been made by residents to remedy the issue. Nearly a year later and the prompt of this complaint--- the gas lines are finally being repaired. This is day 6 of the project. Rather than alert residents, they have turned off our gas firing the middle of a work day and only notified us by a note in the mailbox. By the time we got home to get it re connected, it was less than 60 degrees in our home due to no heat. after several calls to the business, they have not been able to get a technician here to turn our heat back on. They provided a 4 hour window and they missed it. Now they are unable to tell me when they can turn our heart back on. It is winter and in the 30s. I have small children. I understand there are worse ways to suffer in the world, but this situation was totally Avoidable. Perhaps they could have left notes in the mailboxes the day before or called residents so we had the opportunity to try to make arrangements to take the day off of work so we could have heat. It is pure incompetence on the part of the business if they had the opportunity to not leave people without heat in the winter.Desired Settlement: This is a utility and consumers have very little choice and these companies get away worth treating people negligently. There should be regulations that need to be followed to notify customers in writing ahead of a planned gas shut off which affects their heat.

Business

Response:

We replaced the gas main to ensure the smell of gas in the area no longer exists.