Elizabethtown Gas Company

Gas services were activated on 7/06/

We replaced the gas main to ensure the smell of gas in the area no longer exists

*** *** filed the exact complaint with the NJ Board of Public Utilities (BPU). We are addressing *** *** complaint with the BPU

Complaint: ***
I am rejecting this response because: now Elizabeth Town Gas is changing the story to "Meter Tampering" because they can not
provide the proper ***s*** stated that the paperwork is only kept for years and the ***s for yearThe only proof they can send is a letter they sent to the collection agencyWhen I claimed that it was not suffice she claimed that the meter was tampered with
Regards,
*** ***

This complaint has been resolved. *** *** filed a complaint with the NJ Board of Public Utilities at the same time as filing the Revdex.com complaint. *** *** gas service was turned on 8/15/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Ms*** complaint was addressed when she filed it with the NJ Board of Public Utilities 6/28/16. Ms*** was informed by a supervisor that she will need to pay $1,using secured funds, i.ecash or credit/debit card and the remaining balance will be placed on a three-month
payment arrangement. Ms*** confirmed with us on a recorded telephone line on 6/28/and with the company supervisor on 6/30/that *** *** aka *** *** aka *** *** is her mother; *** *** was informed the our call to her on 6/28/was being recorded. Ms*** also confirmed with us on the recorded line that Ms*** is residing with her at the current address and is on the lease. Therefore, based on these facts, the minimum we will accept to restore service is $1,and the remaining balance of $1,will be placed on the payment arrangement

Complaint: ***
I am rejecting this response because: because *** is not my mother and she should be responsible for her own bill and I should be responsible for my bill I can't be responsible for her bill because I didn't help her make that bill I have two small children who was sick with asthma and allergies and I'm not able to feed them or take them a bath because they are trying to pin someone else's bailed on me I'm on government assistance and I cannot help to pay that bill of *** I can only be responsible for *** *** Bill mine own bill of $I really need the gas on for my children please help me
Regards,
*** ***

I spoke with *** *** when he filed the same complaint with the NJ Board of Public Utilities on 8/3/16. *** *** stated he would like a bill showing the amount he owes before he pays anything. I informed him a bill can be mailed along with a monthly breakdown of the
consumption from the date he moved in until the time the meter was locked. *** *** will have to pay 50% of the amount he is being billed and the remaining balance will be placed on a payment arrangement

*** *** installed a non-qualifying water heater. Power vented water heaters are only permitted for rebates by the state This is on all of our literature and our website and unfortunately we cannot provide a rebate when the state does not approve it

I have been at my apartment since April 2018, in which I contacted Elizabethtown gas company to open the account into my name. After a few months (September to be exact) my gas was shut off without any notice. When asking the company to send me a bill, they gave me a run around of an issue that pertained to my landlord. I have two small children, and haven't been able to use the heat, make meals or use the water as that is too cold! Today, 11/18/18 I was given an ALL day appointment (730am-midnight.. crazy!) Taking a full day off of work, I waited all day and night in my COLD apartment to let them in. It's now 1am and they didn't show up, no phone call attempt and I have to work in a few hours. Not my idea of a Sunday -- when I could have spent it in the warmth of a hotel room, as I've been forced to do during these cold days!

I just signed the lease and moved into a new apartment last week. I called for service. I had to fax the lease and driver's license. Now they are telling me that after living in the apartment with my children for 6 days, I have to wait at least 2 more days before they will call me to schedule an appointment to begin service. They are the only gas providers in the area, so now I'm stuck!

Spoke with [redacted] to discuss the letter we received. Informed [redacted] she's responsible for the balance on [redacted]'s account because she's the secondary name on the account and the contact number is the same number as hers. [redacted] is related to [redacted] and [redacted]....

According to accurint [redacted]' last name is different than the name stated on this account. Listened to the conversation between [redacted] and [redacted] from our call center. [redacted] stated [redacted] is her mother. She mentioned it several times throughout the call and [redacted] also called her mom while she was on the phone. When I spoke with [redacted] she stated [redacted] was just a tenant. [redacted] and [redacted] both have [redacted]’s name on their account. Ms. [redacted] said [redacted] was just someone who didn’t have a phone when she spoke with [redacted]. When she spoke with me she said the same thing about [redacted]

The person who contacted me, Tom, was very pleasant, unlike the person from the 9/26/16 phone call. Although I accept the response...

and am very happy that I get gas 2 days earlier, I would really like to see the company do something in regards to a priority list or hiring more people. I find it unacceptable that so many people like myself, with kids, elderly...etc have to wait for an appointment to have heat and hot water.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted] 
I am rejecting this response because:
I understand that you are a very busy company but we aren't talking about something that can wait week sand weeks at a time to simply get a response. Last time I spoke with "TONY" (because he wasn't even able to provide me with his  first name and last name) on August 3rd, he told me that the bill was going to be sent to my house in a "couple of days" its been 15 days and counting and I still have not received the bill or even a response. As I have mentioned in emails and phone calls, this is a big inconvenience for me, is not only that my family and my self are deprived of a service for the ineptitude of the company but also that I have to spent time of my day not only writing emails that are not being ignored and not responded to, or in some cases have been answers like "we are working on it." but there was no sign of anyone actually reading my emails just an a response that seemed standard. I have three kids so obviously this utility is a necessity in my house. I call and call night and day and the people who answer just transfer me to another line. Eventually no one answers.  This morning I had to be late to work just to go and talk to someone who didn't  give me any solutions to my problem.  The complain is not only that I am here waiting for a bill that has taken 2 weeks to be generated, but also that I am living at this address for 33 months and while living here I didn't receive any type of bill, notice, late notice, nothing! As I also mentioned to the supervisor of the company, it was not my intention not to pay, I was unaware of it whilst living in my residence for now 33 months. I understand that you are a very busy company but I think that it is an absolute ridicule for you to take 15+ days to just simply produce the bill of your services.  Should I be content waiting 15+ days to get a detailed statement of the uses of your service in my property? In addition, how can possibly tell me the amount I owed on the day they cut my services but have no written record of the actual month to month service. That is absolutely ridiculous how a big company could expect me to pay a large quantity of money without me knowing what I am paying for.
Regards,
[redacted]

Informed [redacted] we have tried to shut the gas off but have been unable to due to lack of access to the meter. Informed [redacted] the responsibility to provide access to the meter lies on the customer of record. Attempted to call new owner but the number I found under their name is...

disconnected. [redacted] stated she will locate the contact number for them. We will try to ask for access to the meter once we have a number to reach the new owners.

Complaint:...

[redacted]
I am rejecting this response because:
Regards,
[redacted]March 24, 20171. I outright reject the Business response. The Business has chosen to tell a lie in order to save $200.00.2. I hereby confirm that my Gas water Heater with following specifications is "Power-vented": [redacted] 50 Gall0n 40 BTU Natural Gas TTW High EF. In this, as per the dealer and the manufacturers, PV stands for power vented.3. After receiving the rsponse, I contacted NJ Clean Energy, who had promptly provided me with a$500.00 Rebate Check, confirmed that my water heater is eligible for rebate, and that rebate requirements for NJ Clean Energy andElizabeth Energy Smart are the same. They have recommmended that I should complain to NJ Consumer Affairs (Ph [redacted]). In case Elizabethtown gas does not promptly send me a $200.00 check, I will do that.In the end I have to say that these companies come out with such announcements just for publicity, with no intention to honor comitments.

We received information from [redacted] that her meter had been changed out. We entered the information on the new meter and cancelled the erroneous gas charges. [redacted] balance was reduced from $1,837.14 to $316.14.

We are a state regulated company and are obligated to prove what we state. We have records stating we locked the meter several years ago. The meter was turned back on by someone other than one of our qualified field service representatives. This is considered meter tampering. [redacted] is claiming she just moved in. Our findings state otherwise.

Informed [redacted] we request two forms of ID as a company policy whenever a customer places a protection on their social security number as a safety precaution. We have received the identifications requested and we will either call her today or tomorrow. Informed [redacted] if the next available...

date is more than 7 business days away we will try to get her an earlier date.