Embellish Accessories and Gifts

We apologize for any misunderstandingWe received an email from you requesting a shipping address change for this order and we replied that we would take care of that for youA few days later we received another email from you stating "if you can't ship my order in seven days then cancel my
order", we knew it would be 8-days until they were out of production, so we cancelled the order, as you requested, refunded all monies collected by us and sent an email to let you know we cancelled the order

We have cancelled the order and refunded all monies collected

This order is coming out of production this week and will ship within a few daysAs soon as the order is out of production, an email with tracking will be emailed

This customer's order were canceled immediately upon receipt and the shipping fees were refunded in full on 1/1/

Hello! Our delivery tracking shows that your necklace was delivered weeks ago, on 7/2/ All of the shipping email alerts went to ***…is it possible they went to spam? Here are the delivery tracking notes, thank you so much for your order we hope you love
your preppy prints necklace:DATE & TIMESTATUS OF ITEMLOCATIONJuly 2, , 1:pmDelivered, In/At Mailbox*** *** ** *** Your item was delivered in or at the mailbox at 1:pm on July 2, in *** *** ** ***.July 2, , 7:amOut for Delivery*** *** ** *** July 2, , 7:amSorting Complete*** *** ** *** July 2, , 5:amArrived at Post Office*** *** ** *** July 2, , 12:amDeparted USPS Facility*** ** *** July 1, ,

Complaint: ***
I am rejecting this response because:
Regards,*** *** Theie response is a lie. Here is a copy of the email I sent on 1/: This christmas gift was ordered MONTHS ago and she still has not received it. It is a scarf which will be useless when the weather gets warm. Where is my order????? It still shows unfurfilled! I am getting ready to file a claim with the Revdex.com if it is not shipped within the next days. You hereby have been served notice, *** *** I have not had any communication with embellish gifts since 1/7 nor have they refunded any money due to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This gift was delivered on 10.25.17USPS tracking ***When the customer placed the order on the language stating the additional week shipping delay for this particular product (which was weeks in addition to our week shipping timeframe), was clearly posted in
more than one location to ensure all customers would be aware of the delay before placing their order. The customer received the order exactly in that time frame as posted on our website.We regret that this information was overlooked by this customerOur team went to extensive lengths to ensure that this information was clearly posted in several location throughout our website, including at the beginning of product description, at the start of where the customer must provide their personalization for this productIn addition, our terms and conditions require the customer acknowledge review and confirmation of their order by manually checking off "agree to terms and conditions" before an order can be placed or any funds collected

Hello, In regards to MrsPawloski, We have made contact with the customer in regards to her shipment via email.Her orders are on their way homeWe have provided the tracking information as requested meeting our deadline for Holiday shipping guarantee. General production time is 2-
weeks for custom/embroidery items.Please allow at least hrs time for a response via emailThank you!

Date Sent: 1/27/6:23:AM
Helvetica, sans-serif;">Complaint: ***I am rejecting this response because:Again, this company is MISERABLE! No human being from this company has ever contacted meThe only humans I have ever spoken to about my order is someone from GrouponThe did respond back to me stating as follows:At Jan 26, 2015, 3:31:PM, info@***.com wrote: Hello- We apologize for the delay, your order is scheduled to ship by the end of this monthIf you prefer to cancel the order, we will refund your shipping and you can contact the third party where you bought your voucher and request a refund from them as well.I responded back stating NOOOO, and that I want my ITEM AND A FULL REFUNDLater yesterday evening I received this e-mail:From: Embellish Accessories and Gifts To: ***@yahoo.com Sent: Monday, January 26, 6:PMSubject: Thank you for your patience! We are still working through all of the custom orders we took during the holiday season; it has taken much longer than we anticipated, despite being able to produce and ship close to custom orders per day The good news? Within the next days we estimate that we will have completed all orders that were placed in December, plus all of the orders placed in JanuaryThis will put us back on our production schedule of a 1-week turnaround time Here is an idea of when to expect your order to ship out of our facility, based on your order number:Order Numbers *** through *** will ship this weekOrder Numbers *** through *** will ship within 10-daysOrder Numbers *** through *** will ship within 14-daysThank you again for your patience and understanding.Sincerely,*** ***, ***Embellish Accessories and GiftsSOOO ONCE AGAIN I RECEIVE A LOUSY E-MAIL THAT IS CONTRADICTING. ACCORDING TO THE FIRST E-MAIL I RECEIVED MY ORDER NUMBER IS SUPPOSED TO SHIP THIS WEEK, BUT THIS SECOND E-MAIL SAYS 10-BUSINESS DAYS. AGAIN, I AM BEYOND LIVID!!!!!!!!!!!! TELL THIS COMPANY TO GET IT TOGETHER AND GET MY ORDER TO ME IMMEDIATELY!!!!!!!!!!!!!!!!!!!Regards,*** ***

We regret that *** *** did not see the production and shipping times for our companyAs a personalized gift company, each gift is hand crafted and customized to the customers specificationsWe routinely post our current and updated production timelines in multiple places to ensure customers are
fully aware of the timeline to receive their custom giftWe have shipped ** ***'s gift within the stated shipping/production times that have been stated clearly throughout our website in various places (see attachments) including at the top of every product page in red type-stating "current production time 3+ weeks", also on our terms and conditions page, which must be read and checked before a customer can enter the check-out page, on the groupon voucher that *** *** purchased and in the email confirmation sent with every order placed. We shipped *** ***s order on 12/which is within the 3-week production time posted at the time of her order and regret that she is unhappy about her experienceWe do everything we can to ensure customers are aware of the timeline before placing their order

Revdex.com:Subject: Complaint ID [redacted] Update
Hi,
class="" "">I did finally receive my order from Embellish Accessories on Friday, December 26. However, this was past the delivery time promised, and a day late to give as a present. I could never get an answer from this company except a prewritten emaìl response. There were over complaints on their Facebook page, which they have now deleted the complaints Please close the complaint as resolved. [redacted]

We are so sorry it is not what you were expecting, however we have sold thousands of that vest in the pink color you received, which is the only pink that we carry; it is one of our best selling colors for 3+ years.  It is possible the color adjustment on individual computer screens are...

adjusted differently, but this is out of our control.   These custom vests are designed specifically for each customer based on their specific order details, including customized monogram initials and thread color choices for the custom embroidery work, which is why our policy is stated clearly throughout the ordering and receiving process that custom items are not eligible for exchange or return.  Thank you.

Hello- This customers orders were delivered last week, please see tracking below. Communication about production schedule delays is posted in several places for the customer to see before placing an order. Most importantly...

on the homepage of our website where all orders are placed. In addition, in the order confirmation email that goes out immediately after a purchase is made, and through outbound email marketing to our customer lists. With over 30,000 orders taken during Q4 this year, unfortunately there is a certain % of customers who did not see the production timeline schedules on our website, or did not read the production times on their order confirmation email, did not receive the production email updates that were sent, etc. Thank you.  Tracking Number: [redacted]

Complaint: [redacted]
I am rejecting this response because:
The company took my Christmas order and my money in November by early January I still had not received the order and contacted the company. They cancelled my order and when \notified of my Revdex.com complaint said that they had been in contact with me and issued a refund. They have done neither. Look at their facebook page and read the comments about unfurfilled orders.
Regards,[redacted]

Date Sent: 1/26/2015 10:18:46 PMCustomer was notified via email that there was a production delay on 1/6/15.  On 1/26/15 customer sent an email asking for an update to which we responded and have not heard a response from the customer:Hello- We apologize for the delay, your order is scheduled to ship by the end of this month.  If you prefer to cancel the order, we will  refund your shipping and you can contact the third party where you bought your voucher and request a refund from them as well.Reply-To: [redacted] <[redacted]@yahoo.com>Date: Sunday, January 25, 2015 2:26 PMTo: [redacted] <info@[redacted].com>, "[redacted]." <[redacted]@yahoo.com>Subject: WHERE IS MY ORDER??????????????????? Order confirmation for order #[redacted]YOUR COMPANY IS THE WORST AND MOST HORRIBLE CUSTOMER SERVICE I HAVE EVER EXPERIENCED.  I AM BEYOND LIVID! I DEMAND MY NIECE'S CHRISTMAS PRESENT AND A REFUND IMMEDIIATELY!!!!!!!!!!!!!!!!!!!!!!! WHEN IS MY ORDER GOING TO BE SHIPPED TO ME???????????????????????????????????????????????????  NOONE FROM YOUR COMPANY HAS YET TO CALL ME TO APOLOGIZE FOR YOUR HORRIBLE, MISERALE AND LOUSY CUSTOMER SERVICE I HAVE RECEIVED.  I ORDERED THIS VEST ON DECEMBER 12TH.  IT HAS BEEN ALMOST A MONTH AND 1/2.  GROUPON TOLD ME THAT IT WOULD SHIP AT THE END OF JANUARY BUT YET  YOU PEOPLE HAVE NEVER ACKNOWEDGED ME TO TELL ME THAT.  IF MY NIECE HAD NOT REQUESTED THIS SPECIFIC ITEM I WOULD HAVE NEVER ORDERED IT.  I WILLL NEVER EVER ORDER FROM YOU EVER AGAIN!! I WANT MY MERCHANDISE IMMEDIATELY AND I WANT A PHONE CALL IMMEDATELY AT ###-###-#### TELLING ME WHEN  MY MERCHANDISE WILL BE SHIPPED AND WHEN I WILL RECEIVE IT AND WHEN I WILL RECEIVE MY REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We received Johns email on 2/27/15 and responded on 2/27/15 at 8:23pm and offered him a full refund or a replacement, whichever he preferred.  On 3/2/15 he responded that he would like a replacement.  The replacement has been stitched, is out of production and is due to ship today or...

tomorrow.

Date Sent: 1/27/2015 6:39:35 PMWe are not offering free merchandise but if the customer would like to cancel her order and receive a refund, we can do this for her.  We are fulfilling orders as quickly as possible and trying to keep the customers updated as much as possible as well.

Complaint: [redacted]
I am rejecting this response because: I did receive the package in yesterday's delivery to my husband's office ([redacted]).  However, I did not receive notification that the the package would be received as late as 12 weeks after the purchase...I would have NEVER agreed to such terms.  In a personal email to me, a representative named [redacted] wrote:"As posted on our product page, due to the unexpected, extremely high demand for our Custom Travel Jewelry Cases (due to the amazing steam of a deal we ran on [redacted]), orders placed for this specific item on 7/30/17 and forward are experiencing a 4-8 week extended shipping time."I have attached a copy of the email to this correspondence.  If, as stated in the message you received from [redacted], it was clear from the onset of the order that it might take an additional 8 weeks (from the 4 week projected time), why would I receive this explanation from [redacted]?  I think it is just an attempt to make it seem as if their poor customer service is somehow my fault.  Incidentally, had I known the quality of the item, I would not have purchased at all. As it is, it seems I am simply stuck with a product that is less than expected. At least I have learned my lesson and, hopefully, others may learn from my mistake.
Regards,
[redacted]