Embellish Accessories and Gifts

Hi There!Thank you for reaching out to us concerning you order #[redacted]: Monogram Acrylic Necklace in 15 color options!We have made many,many attempts to reach you at the provided contact information : email address [redacted] with no success in in December of 2016. Your order...

required an adjustment regarding the provided initials to be designed. You have provided 2 intials :  ** For this item we are only able to adorn either a single initial OR a set of three initials. Please provide the single initial or set of 3 initials you would like to have designed in the order of FIRST,LAST,MIDDLE so we can get this item shipped to you asap.

Hello, 
 
In regards to Mrs. Pawloski, We have made contact with the customer in regards to her shipment via email.
Her orders are on their way home. We have provided the tracking information as requested meeting our deadline for Holiday shipping...

guarantee. 
General production time is 2-4 weeks for custom/embroidery items.
Please allow at least 24 hrs time for a response via email.
Thank you!

Complaint: [redacted]
I am rejecting this response because:  This was the same message I received from the company...

on 1/16 and did not receive my order the following week. I want to reimbursed.  I do not want a store credit because I will never ever order from this company again. 
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while the business provided inaccurate details about communication of production timelines in their response you can close this complaint with the understanding that their advertising is deceptive and I will never order another item from them and caution other consumers from doing so as well.

Complaint: [redacted]
I am rejecting this response because:  Over a week later, the item is still "in production", where it has been since December 7th.  The answer is non-responsive and does not give any details as to when the item can be expected.  
Regards,[redacted]

Resolution to Complaint #[redacted]
I had placed a complaint previously on December 23rd. The complaint number is [redacted]. The business associates with the complaint has sent me a tracking number for my shipment. It has taken over 5 weeks to receive my item which is unacceptable. I...

no longer seek a refund, since the business has mailed my item. Thank you for contacting the business. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did receive the item shortly after filing a complaint... I still think the business should improve their communication with customers!  I won't be ordering from them in the future.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Clearly I have no choice but to keep these ROSE colored vest because you will not take responsibility for this item. Interesting that I have been emailing you a MONTH about this and you only care to respond when I contact the Revdex.com. I will make sure everyone I know understands your company policy and how terrible your customer service is. Social Media is a great thing
Regards,[redacted]

We have reviewed your account and the correspondence that has transpired so we can accommodate your request and resolve any outstanding issues.The groupon code for 2 ball caps, that you have had trouble using towards your order on our website,  is only valid for the item which was...

advertised: Adult Monogrammed Ball Cap in 12 colors. We pulled your unsuccessful orders and see that the reason it is not working is that you are attempting to use it for another item that the code is not valid for: Pigment Dyed Ball Cap. Your groupon codes are only valid for the item they are advertised for. If you place your order again for the correct item, your code should work just fine. If it has expired, please let us know so we can issue a new active code as a courtesy for your trouble.We show the denim shirt was delivered, it looks like you had included some notes regarding additional fees into the notes section and our production team was waiting for further clarification on how to handle your order.  Your size of XXXXL does have an additional $6.00 charge for the extended size, the additional charge for extended sized was included o our website and in the terms.  The windbreaker you ordered is the same scenario, you ordered the XXL extended size which it states is an additional $4.00 charge.  We agreed to waive your shipping fees and unfortunately, because all of your transactions were via PayPal, when we attempted to issue shipping refunds to you, Paypal would not allow us to do so as the orders were past time limit that PayPal will allow refunds to be issued.  We have issued you is a $15.00 credit for the shipping that you paid that we are not able to refund via paypal. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi! We do apologize for the delay we had an issue with the printing process and had to rerun the orders which doubled the usual 2-3 week production time. As you mentioned, we did issue a refund for the shipping fees. About a week later, customer service noted receiving additional email from you, and...

responding that we would be refunding the balance. I apologize that the email must have not been received? In fact, the second amount you reference in your complaint is not a charge from us, it is a REFUND for the remaining balance. As described, we refunded the shipping fee due to the delay, and then later refunded the balance due to the extended delay. The items are expected to ship this week. Please check with your bank regarding he second amount, it was a refund not a charge. Thank you