Emergency Medicine Associates, P.A., P.C.

To whom it may concern, I have spoken to Mr [redacted] regarding this bill and his questions have been answeredIf there are any additional questions I'm happy to answer those as well

I apologize for the confusionAfter reviewing your account, I see your insurance carrier failed to process a line segment on the initial billingAfter a subsequent resubmission, the claim was adjudicatedI see you paid the patient balance before this adjudication, After the adjudication, there is a remaining balance of I have attached a copy of your insurance carrier explanation of benefitsI'll be happy to go over this with you in further detail, if necessaryAgain, I apologize for the confusion this has caused.Victor M [redacted] Direct dail [redacted] Ext ***

I spoke to *** *** on 8/31/this issue was addressed and resolved

Hello Ms***,
Please see attached documentsAlso, these documents have been mailed to you
balance letter and collection reporting removal.Please accept this letter as confirmation the above account was referred to *** *** *** *** in errorBecause of this, the process to remove
this event from the credit bureau reporting has been initiatedPlease allow 45-days for processingThe payment you made to *** *** *** *** will be refunded to your credit cardI apologize for any inconvenience this has caused you.Thank you,Billing supervisor

There are dates of service on file both with copayments of 22.67. Date of visits 12/9/and 1/20/13, check #*** 22.67 posted to date of service 12/9/on 3/18/Date of service 1/20/remains unpaidI apologize for this confusionPlease let me know if there has been
more than one payment

I reviewed this issue and see that there was a delay in posting this patient's check paymentWe recently moved to a P.OBox with our bank, this caused the delayI have sent Ms*** a letter explaining this factIf there is anything else needed on this issue, please let me know
Regards
Victor M***

I apologize for your experience regarding this situationI have reviewed your account and see this claim should have been billed to your local DC *** carrierI apologize that this was done when you called in AprilI have adjusted your account to reflect a zero balance for this
date of serviceAgain, I apologize for the confusion and timeliness of this resolutionIf you have any additional concerns about this you may contact me directly at ###-###-####

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I eventually did speak to a supervisor at EMA. I had also filed a complaint with *** Hospital Center, and they got back to me with the name of the supervisor and suggested I get in touch with him. It shouldn't have taken months, a complaint with you, and the intervention of a supervisor, but it's finally resolved. Their regular customer service people are worse than useless. Thank you very much for your help
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response until the changes have been made and reflected on all three (3) credit bureau reports and remain in effect for days after the change is made with each bureauThis way I don't have to file or reopen my claim with the Revdex.com.org In light of the on-going issue of back and forth on this collection, I hope the vendor finds this amenableSincerest regards,
*** ***

Hello Ms***,
Please see attached documentsAlso, these documents have been mailed to you
balance letter and collection reporting removalPlease accept this letter as confirmation the above account was referred to *** *** *** *** in errorBecause of
this, the process to remove this event from the credit bureau reporting has been initiatedPlease allow 45-days for processingThe payment you made to *** *** *** *** will be refunded to your credit cardI apologize for any inconvenience this has caused you.Thank you,Billing supervisor

*** ***,
I apologize for the amount of time it took to resolved this issueThe attachement shows a duplicate denial by your insurance carrier, this was the initial submissionDuring the time we were dealing with your insurance carrier to resolve this matter, no bill
should have been sent to youI have corrected your account to reflect a balance and there has been no derogatory credit reporting on this accountAgain, I apologize for all you endured throughout this process Please let me know if you need anything else

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am satisfied that they have corrected their issue, however shocked and disappointed that I had to go to the trouble of filing a complaint against the business to correct their error, especially when I am dealing with health issues The agents I spoke to consistently provided me with incorrect information and one went as far as to say that their billing department has been having a lot of errors and I just need to be patient while they work through their problems (I believe this call was recorded) I was initially told it would be rectified in days, then days, then When it got to I really became concerned about being turned into collections for their error The saddest part is after so many calls to agents and supervisors over the past two months, I could not get one call back until I filed a complaint with the Revdex.com This is probably the worst customer service I have ever received
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello *** ***,I do see charities approval on you file for multiples dates of service but do not see one for this date 11/9/I have contacted the hospital to confirm you did receive charity for this date as wellI have notified *** *** *** of this and they will not remit any
additional bills to youAfter EMA adjustment of charity, your balance is I apologize for the confusion regarding this issuePlease contact me if you have any additional questions or concerns about this issue.Victor ###-###-####

Please disregard your previous billing statement, I have resubmitted this claim to *** for processing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response until the changes have been made and reflected on all three (3) credit bureau reports and remain in effect for days after the change is made with each bureau.This way I don't have to file or reopen my claim with the Revdex.com.org In light of the on-going issue of back and forth on this collection, I hope the vendor finds this amenable.Sincerest regards,
*** ***

After a review of you account, encounters from dates of service 7/1/- 4/26/will be rebilled to the Department of LaborSubsequently, these encounters have been closed with ** *** and *** *** ***All credit bureaus remarks will be deletedPlease let me know if you
have any further questions concerning this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have contacted the business again to discuss the matter and they have agreed to withdraw my account from the collection agency
Regards,
*** ***

I apologize for the misinformation provided by Elizabeth. I've attached patient's explanation of benefits for all date of service. As underline, are the amounts due from patient. Because these balances were indeed valid a statement continued to go out to patient.  Due to this error, I...

will adjust all remaining balances to 0. In addition, I have notified the collection agency of this error.

Hello [redacted],
I apologize for the delay in having your account reconciled. I do see where you tried to rectify this issue many times. I will follow up the representatives you spoke to address these training concerns. I have attached a zero balance statement for your records....

Please contact me directly if you have any additional questions or concerns regarding your account.
[redacted]