Emergency Medicine Associates, P.A., P.C.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I spoke to [redacted] on 7/11/14, I confirmed her payment was made and there has been no credit bureau reporting. Let me know if there's anything else needed.

October 20, 2014
Dear [redacted],I am in receipt of your letter dated October 15th with the above referenced order number. I had a conversation with the husband of the patient and had mailed to him the above letter on October 17th.
Please let me know if you have any additional...

questions.Sincerely,
Gregory K.
Chief Operating Officer

[redacted],
I apologize for the difficulity you are having with this issue. We have researched this check with our bank and are unable to verify that check #[redacted] was ever received. On 12/5/14 you indicated that you would send a cancel check, to date, we have not received a copy of...

this. If you have a copy of the canceled check, please email or fax it to me, and I'll will have the account adjustment same day.
[redacted]
fax [redacted]

I apologize for the confusion. After reviewing your account, I see your insurance carrier failed to process a line segment on the initial billing. After a subsequent resubmission, the claim was adjudicated. I see you paid the patient balance before this adjudication, 143.41. After the...

adjudication, there is a remaining balance of 74.78. I have attached a copy of your insurance carrier explanation of benefits. I'll be happy to go over this with you in further detail, if necessary. Again, I apologize for the confusion this has caused.Victor M[redacted] Direct dail [redacted] Ext [redacted]

[redacted] placed a retraction for these balances on 1/25/16, it can take up to 45 business days to be reflected on all 3 credit bureaus. In my experience it usually cleared within 30 days, however, 45 days is the standard. I apologize for this inconvenience.

See attachment or check attachment tab.

After review of this account, I spoke to [redacted] on 6/26/14. I addressed the billing issue and made the necessary corrections to [redacted] account. Also, I confirmed there has been no credit bureau reporting. Please let me know if you need anything else.

I apologize that this account was referred to collections. I have closed this account with our collection agency and this reporting will be deleted from your credit report. Any points loss, will be restored. Again, I apologize for this error. If you have any additional questions or concerns,...

you can contact me at the number below.  Victor M[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom it may concern,
I have spoken to Mr. [redacted] regarding this bill and his questions have been answered. If there are any additional questions I'm happy to answer those as well.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: EMA filed a $795 bill one year and two months after services we rendered (when my wife passed away). They have been harassing me for payment after several letters from me explaining that they need to write Social Security/Medicare explaining why they were late on filing. Social Security/Medicare's policies are where explained to me clearly: provider of services must file for payment of bill within 12 months of services rendered. They have failed file on time and communicate to Social Security/Medicare why they failed to file on time. This has lead them to me with the most recent collection agency threat. I've communicated with Managers and wrote countless letters to no avail. Please, help me end this harassment and stop them from associating my wife's memories with their inability to run their accounting efficiently.Desired Settlement: Please, help me end this harassment and stop them from associating my wife's memories with their inability to run their accounting efficiently. EMA should take responsibility for not filing the bill with Social Security/Medicare within the 12 months from date services were rendered and not pursue me for their error. They should also take care of this the first time they told me they would and not continue to threaten me with a collections agency 2 and a half years after my wife passed away.

Business

Response:

September 5, 2013

Dear Revdex.com,

This letter is in reference to ID [redacted]. We have researched the request from your office, and we have determined that the account in question was written off on 8/21/13. The patient received a statement in error, and the account was written off almost immediately after that. This matter is closed in our records, and if they are receiving letters, they should contact us immediately to discuss the issue. We have written everything off, and they owe us $0.

Please notify me directiy if vou have any other questions.

Review: This bill that I have received is a work related injury on 1/31/2014that required being looked at by a Dr. So I went to the hospital and everything was taken care of. So my bill comes in the mail and I give it to my employer, she pays the bill on march 12,2014 in the amount of 4$421.00. I have continously been receiving bills every month since then. I have spoken to several people at EMA and have even faxed the copy of the check to them front and back showing that they had already cashed the check. To this day I am still receiving bills and now threaten to go to collections. A buisness should not be allowed to continuously harass people that have already paid a debt. Please help me resolve this situation. Thank you very much.Desired Settlement: Stop the harassing bills

Business

Response:

See attachment or check attachment tab.

Review: Emergency Medicine Associates sent two small balances to a collection agency. I never had a bill from them. My deductible was paid at the hospital on the day of service. My insurance company paid the rest of the charges. After calling the hospital, I was told I have no balance with them. Other complaints about this company mimic mine. They are running a very curious business, and evidently they don't care that others take their credit seriously.Desired Settlement: I want them to show me proof that they made attempts to collect my balance of $37.93 on several occasions before turning this over to a collection agency. I want proof that my credit will not be affected.

Business

Response:

Hello [redacted]. [redacted],

We spoke on Monday 12/30/13 about this issue due to your email. Your account balance is 0 and there has been no credit bureau reporting on this account. I apologize for any inconvenience this has caused you. Please let me know if you have any additional questions about this issue. Again, I apologize for this billing error.

Review: So I was told that I owed a debt to a physicians office from going to the emergency room in August of 2012. I actually got on hospital [redacted] care because of my income. Well I thought this office was a bill collector at first but they never identified themselves as the VA Hospital Center Physicians office. Anyway, I sent this office a fax about a month ago in regards to my [redacted] care. I was told by a man that this would help the bill and reduce it to zero. I was also told by a lady named [redacted] ?? I believe???? That I would get a bill with an updated balance of zero. Still no bill... Now it seems they have sold the debt to some "Suburban Credit Corporation".

What lead me to make this complaint today is the fact they called my boyfriend while he was at work, which is totally unacceptable. Not only that but the collectors "suburban credit corp" were very very rude to him. This is just totally unacceptable.

Bottom line is I do not owe this debt, it is 100% covered under [redacted] care.Desired Settlement: I would like a Letter with an apology to be honest. because this has been going on way too long, it is causing me stress and grief.

I would also like a report stating what is owed and a copy of the [redacted] care letter I sent via fax.

Also tell them I want nothing to do with bill collectors, as I have told them this several times......

Business

Response:

Hello [redacted],

The patient was seen on date of service 8/31/12 as a self pay patient. Statements were mailed in the months of September 2012, October 2012, February 2013, March 2013, April 2013, May 2013, June 2013, and July 2013. The patient called on July 2 and said she has been approved for [redacted]. We requested a copy of her hospital [redacted] approval, which she faxed on 8/1/13. Patient's balances for [redacted] approvals are reduced to the Medicaid state rate. The reduction was done on 8/1/13 an updated statement was mailed on 8/15/13 showing the patient is responsible for 121.00. Because of the non response time frame, the patient account was referred to collections however the collection agency will only attempt to collect the amount due from patient 121.00. I have informed the collection agency to hold this account for 30 days because of the misunderstanding of this bill. I have attached a copy of a statement showing the amount due from patient. Please let me know if you have any additional questions or concerns regarding this matter.

[redacted] | Customer Service Supervisor | Emergency Medicine Associates, P.A., P.C.###-###-#### x 7764 | F ###-###-#### | mailto:[redacted]20010 Century Boulevard, Suite 200, Germantown, MD 20874 EMA Clinicians

Consumer

Response:

My name is [redacted] I recently submitted a complaint about EMA about a month ago. I recieved correspondense on October 10th,2013.

I apologize for responding to this matter late. However I do feel like this matter needs more attention.

First let me start by stating I never recieved a bill or follow-up from this company, like the response I recieved from the Revdex.com said. I do not owe EMA a dime ! I have enclosed proof of this charity care letter, that states all bills related to August 31,2013 have been reduced to zero.

I sent a fax to this company and spoke to a woman named "[redacted]" on August 1,2013, she said I would recieve an updated bill, (which never happend). So my Boyfriend ([redacted]) recieved a call on September 11,2013, from a very rude 3rd party collection company (debt terrorist). That was the day I complained to the Revdex.com about this matter, because this is totally illegal! I fired and sent a cease and desist letter to the debt terrorists on September 30,2013. October 24th,2013 I recieve this really bizarre form, with the bill I recieved from EMA on it. Its so weird that the more I look at it the more confused I get. It also came undated, and said it had my signature "on file". This is totally wrong and I have never given ANYONE the permission to use my signature!! I feel like this company had lied to me and stood me up after I have tried to make arrangements with them.... Never recieved an updated bill, never given a follow-up, and now they are trying to say I owe something totally different in which a weird form follows.

Please Help. Thank you for your time in this matter

Business

Response:

[redacted]

Review: My daughter was seen on January 20, 2013 at [redacted] Hospital by the doctor associated with Emergency Medicine Associates. I received a bill for services in March 2013. I paid the bill on March 14, 2013. The check cleared my bank account on March 18, 2013 and was endorsed by Emergency Medicine Associates.

I received a bill around the end of June 2013 alleging that I did not pay the bill. I called the billing office on July 3, 2013 and spoke to Christian. Christian assured me that they had found my payment and that it would be properly applied to my account, and that I did not owe the $22.67 on the bill. I offered to fax/send a copy of the check that was negotiated, but Christian said they did not need the copy of payment.

In July 2014, I received two collection notices regarding this same $22.67 balance. I spoke to Sarah at the collection agency and provided the same information that the bill had been paid in March 2013. This issue still has not been resolved. I do not want my credit adversely affected due to their errorDesired Settlement: I would like the company to properly apply the payment that was made in March 2013, and notify the collection agency that I am not delinquent in payment.

I would like EMA to issue me a letter that can be sent to the credit bureaus to clear the adverse collection information from my credit report.

Business

Response:

There are 2 dates of service on file both with copayments of 22.67. Date of visits 12/9/12 and 1/20/13, check #[redacted] 22.67 posted to date of service 12/9/12 on 3/18/13. Date of service 1/20/13 remains unpaid. I apologize for this confusion. Please let me know if there has been more than one payment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I have contacted the business again to discuss the matter and they have agreed to withdraw my account from the collection agency.

Regards,

Review: I am filing this complaint on behalf of my son, [redacted]. I am doing so because I am the holder of the health insurance policy, therefore I pay the bills, and I am the one who has been talking to this company for the past 6 months.

Last year my son had two visits to the emergency room at [redacted] Hospital. One was billed to our insurance ([redacted]), the other was billed to workman's comp through his (then) employer. Emergency Medicine Associates lumped the bills together; workman's comp overpaid, and they then applied that overpayment to the visit that went through our private insurance. I pointed out this error to them in December of last year. They said they'd review the bill and send us a corrected one. Several weeks later I received the exact same bill. So I paid it, in full. I figured they'd eventually find the discrepancy and bill us for the rest. They didn't; they sent the small balance (about $36) to a collection agency. I've called them at least 3 times since, pleading with them to send us the final bill so that I can pay it (and have a copy for my records). They've promised to do so every time I've spoken to them, and I never receive a bill. What I do continue to receive are letters and phone calls from their collection agencies, threatening my son's credit rating, all for a mistake on their part that they refuse to correct.

Another issue we're having with them is for a bill we paid back in February for $101.64. We've been receiving letters from a collection agency demanding payment for that bill as well, even though it's long since been paid. Last time I spoke with them, about a month ago, they agreed they had the payment and that it had somehow been posted incorrectly (I'd paid online, so I don't know how they managed that). They supposedly corrected it. Today we received yet another letter from their creditors, demanding payment for this already paid bill plus the $36 bill that we've been pleading with them to send us for the past 6 months. I've had enough.Desired Settlement: I want 4 things from them:

1) Send me the final bill for the clerical error they made back in December. I can't pay the bill if I don't have it. It should be for $36 plus some change. Plus I need a copy for my records.

2) Fix once and for all the posting for the $101.64 bill that I paid on February 19 of this year with my [redacted] Card.

3) Get my son's name off their debt collection agencies lists ([redacted]).

4) Repair any damage to his credit that they caused with their negligence and incompetence.

Business

Response:

After review of this account, I spoke to [redacted] on 6/26/14. I addressed the billing issue and made the necessary corrections to [redacted] account. Also, I confirmed there has been no credit bureau reporting. Please let me know if you need anything else.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I eventually did speak to a supervisor at EMA. I had also filed a complaint with [redacted] Hospital Center, and they got back to me with the name of the supervisor and suggested I get in touch with him. It shouldn't have taken 6 months, a complaint with you, and the intervention of a supervisor, but it's finally resolved. Their regular customer service people are worse than useless. Thank you very much for your help.

Regards,

Review: I have received a bill for $101.18 from EMA back in June. I paid the bill in August since it was odd to me that my newborn received two visits from the doctors when we were discharged from the hospital. I didn't question the bill since I am a first time mom and wanted to make sure all bills were paid and out of the way to focus on my new journey. I have received bill after bill. I have called and explained that I paid the bill back on 8/23. The caller confirmed they got the money but did not apply it. Since billing processes take time I was also allowing for the process to get corrected. Today I received a collection notice and to date no one has called me about the money they received but never applied to any account. Now I have to deal with a debt collector to add to the stress and I am questioning the legitimacy of the charge. I believe the doctors incorrectly billed me for services not performed but I can't get the detail of what was done. I have perfect credit and expect to stay that way as we look to purchase our new home. I am outraged at the lack of respect and follow through.Desired Settlement: I want my account to be adjusted, a detailed explanation of the services and related charges and a confirmation that the billing collection agency has not impacted my perfect credit. An apology for my lost time calling and dealing with this matter.

Business

Response:

Hello [redacted]. [redacted],

Thank you for your recent inquiry about your EMA account. The charge in question for date of service 4/1/2013 patient [redacted] is for hospital discharge services. I apologize for the delay in having your payment posted. Your payment has been posted and the patient balance is 0. Also, there has been no credit bureau reporting on your account. Again, I apologize for the delay in having your account credited with your payment. Please let me know if you have any additional questions regarding this issue.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable but not satisfactory since they do not own up to the issue or provide a satisfactory response that would prevent future customers from experiencing such poor service from this organization.

Regards,

Review: On May 8, 2011 I had to go to the [redacted] Hospital Emergency Room. My insurance paid for almost all of the bill but apparently, there was a leftover unpaid charge of $34.85 left on my account unbeknownst to me. Emergency Medicine Associates NEVER billed me for it nor did they ever send me any past due statements. Now 3 years later, I receive a collection notice from [redacted]. for $34.84. It's not much, but now I have taken a hit on my credit which, up until now, had a very high rating by the way. I called these guys and they said they billed me in May of 2011 and sent me out 1 statement in December of 2011 showing I had an overdue balance. They admitted that they did not try to contact me after this time. This is how they do business? No wonder they have an F by the Revdex.com!Desired Settlement: I want Emergency Medicine Associates to make sure my credit doesn't get hit for this. I am willing to pay the bill because we probably did owe it at the time, there was just no way for us to know that we owed it until now.

Business

Response:

I spoke to [redacted] on 7/11/14, I confirmed her payment was made and there has been no credit bureau reporting. Let me know if there's anything else needed.