Complaint: [redacted]
I am rejecting this response because:
This is a follow up to complaint # [redacted] against Card Cash.I closed the matter on or around January 14, 2016 in response to a proposal made by [redacted]More specifically, Ms. [redacted] wrote on January 13, 2016, in part, that she would have a customer service representative reach out to me to conduct a manual fraud-screening process in order to potentially complete the original order.On January 14, 2016, I responded stating that the proposed resolution was acceptable to me. I immediately closed the complaint on the Revdex.com website as a sign of goodwill.I wrote an email on January 25, 2016 to Ms. [redacted] asking when I should anticipate hearing from a customer service representative. I have not heard a response from that email.To this day, I have not heard from Ms. [redacted] or any Card Cash customer service representative. Despite my good faith effort in quickly closing out the Revdex.com complaint for Card Cash's benefit, Card Cash and Ms. [redacted] failed to follow through with their proposed resolution. Closing of the Revdex.com complaint was contingent on Card Cash completing their side of the bargain, and as it has not done so to this date, I kindly ask that the complaint be updated to active status immediately.I kindly ask for a response from the Revdex.com when this email is received. Thank you for your assistance.[redacted]
Hi, We will have someone reach out to you via phone to explain to you.Our internal security system flagged your order as potentially problematic. We can verify your information manually, if that is something you are interested in.
Hi,We apologies for this inconvenience.We looked into this matter and we see you were not paid for the $500, [redacted] card.Payment will be issued.Please give the payment time to process.
Complaint: [redacted]
I am rejecting this response because: This is only a part of my complaint. I STILL WANT TO KNOW WHY MY ORDER WAS REJECTED......
[redacted]
Hi We're sorry you had a bad experience with this purchase. "High risk" is an industry term where automated analysis tools flag a transaction as potentially problematic. As a way to protect our customers, we add human judgment to ensure improve the accuracy of our system. We'd like to offer you...
that same manual verification option so that you can shop more easily from now on. If you call us at [redacted] and ask for Rebecca, she will be happy to resolve the issue quickly.
Hi,Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cards. Safeguarding and protecting our customers is our top priority....
Therefore, CardCash offers consumers a 45 day buyer protection guarantee. This way they can feel secure to shop on the marketplace and take advantage of all the great savings. However, we can only extend this guarantee for customers who contact us within 45 days of their purchase. A limited guarantee period is very common on every marketplace in every sector. Ebay, for example, offers a 30 day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund you by issuing a website credit. Please be advised of this exception and of our general policy.We hope you will continue shopping on our marketplace and take advantage of all the great savings.
I apologies for the inconvenience this may have caused.We will make this a one time exception as it is passed our 45-day window.We will issue a $300.00 refund through check that will be delivered to the address on file.
I apologize for this issue and thank you for bringing it to our attention. Our records show a refund on 7/1. Is that incorrect? Did it show on the customer's end?
Hi,My apologies for the inconvenience this may have caused you.We did further research on the claim received. Your payment will be issued, please give it a few days to process.
I am rejecting this response because:
Cardcash had never contacted me to resolve this issue. I guess what they meant was, as I mentioned in my complaint, the $50 store credit that they offered back in 5/28/15 was not...
accepted. I've lost $264 because they sold me a useless Fraudulent giftcard, and now offered for only $50 credit store was unacceptable. This $50 is nothing compared to $264. I still loose $214. I need a full $264 refund or full store credit instead.
Hi, We apologize for the inconvenience this may have caused you. In an effort to reduce our customers risk, CardCash extends a 45 buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the...
expiration of the 45 day period in the event their is an issue with the card balance. This buyer protection guarantee period is clearly is stated prominently in several places on our website:On [redacted] home pageOn CardCash [redacted]in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our 45 day guarantee please see here [redacted] We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyer protection period.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish,...
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Complaint: [redacted]
I am rejecting this response because:
This is a follow up to complaint # [redacted] against Card Cash.I closed the matter on or around January 14, 2016 in response to a proposal made by [redacted]More specifically, Ms. [redacted] wrote on January 13, 2016, in part, that she would have a customer service representative reach out to me to conduct a manual fraud-screening process in order to potentially complete the original order.On January 14, 2016, I responded stating that the proposed resolution was acceptable to me. I immediately closed the complaint on the Revdex.com website as a sign of goodwill.I wrote an email on January 25, 2016 to Ms. [redacted] asking when I should anticipate hearing from a customer service representative. I have not heard a response from that email.To this day, I have not heard from Ms. [redacted] or any Card Cash customer service representative. Despite my good faith effort in quickly closing out the Revdex.com complaint for Card Cash's benefit, Card Cash and Ms. [redacted] failed to follow through with their proposed resolution. Closing of the Revdex.com complaint was contingent on Card Cash completing their side of the bargain, and as it has not done so to this date, I kindly ask that the complaint be updated to active status immediately.I kindly ask for a response from the Revdex.com when this email is received. Thank you for your assistance.[redacted]
Hi, We will have someone reach out to you via phone to explain to you.Our internal security system flagged your order as potentially problematic. We can verify your information manually, if that is something you are interested in.
Hi, Your order is currently processing for payment. Your payment will be sent through the method of payment selected at the time of the sell.
Complaint: [redacted]
I am rejecting this response because:The order number requested is [redacted]
Regards,
[redacted]
Hi, Your gift cards were emailed over to you twice to the email address on file;
Hi,Our records show the check has already been cashed.
Hi,We apologies for this inconvenience.We looked into this matter and we see you were not paid for the $500, [redacted] card.Payment will be issued.Please give the payment time to process.
Complaint: [redacted]
I am rejecting this response because: This is only a part of my complaint. I STILL WANT TO KNOW WHY MY ORDER WAS REJECTED......
[redacted]
Hi We're sorry you had a bad experience with this purchase. "High risk" is an industry term where automated analysis tools flag a transaction as potentially problematic. As a way to protect our customers, we add human judgment to ensure improve the accuracy of our system. We'd like to offer you...
that same manual verification option so that you can shop more easily from now on. If you call us at [redacted] and ask for Rebecca, she will be happy to resolve the issue quickly.
Complaint: [redacted]
I am rejecting this response because I prefer to respond through email with a written record.
Regards,
[redacted]
The refunds were processed on our end. I don't think there is anything to arbitrate.
Hi,Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cards. Safeguarding and protecting our customers is our top priority....
Therefore, CardCash offers consumers a 45 day buyer protection guarantee. This way they can feel secure to shop on the marketplace and take advantage of all the great savings. However, we can only extend this guarantee for customers who contact us within 45 days of their purchase. A limited guarantee period is very common on every marketplace in every sector. Ebay, for example, offers a 30 day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund you by issuing a website credit. Please be advised of this exception and of our general policy.We hope you will continue shopping on our marketplace and take advantage of all the great savings.
I apologies for the inconvenience this may have caused.We will make this a one time exception as it is passed our 45-day window.We will issue a $300.00 refund through check that will be delivered to the address on file.
I apologize for this issue and thank you for bringing it to our attention. Our records show a refund on 7/1. Is that incorrect? Did it show on the customer's end?
Hi,We issued payment on 6/2 for the gift cards we received.
Hi,My apologies for the inconvenience this may have caused you.We did further research on the claim received. Your payment will be issued, please give it a few days to process.
I am rejecting this response because:
Cardcash had never contacted me to resolve this issue. I guess what they meant was, as I mentioned in my complaint, the $50 store credit that they offered back in 5/28/15 was not...
accepted. I've lost $264 because they sold me a useless Fraudulent giftcard, and now offered for only $50 credit store was unacceptable. This $50 is nothing compared to $264. I still loose $214. I need a full $264 refund or full store credit instead.
Hi,A chargeback was placed on this order which I believe invalidates it from being raised as a Revdex.com complaint as well. Jeremy
Hi, We apologize for the inconvenience this may have caused you. In an effort to reduce our customers risk, CardCash extends a 45 buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the...
expiration of the 45 day period in the event their is an issue with the card balance. This buyer protection guarantee period is clearly is stated prominently in several places on our website:On [redacted] home pageOn CardCash [redacted]in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our 45 day guarantee please see here [redacted] We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyer protection period.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish,...
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.