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Employee Leasing Solutions, Inc.

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Employee Leasing Solutions, Inc. Reviews (69)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The problem I have with eHost is sincerity -How can you apologize for the delay in activation and not apologize with your untimely response? To me that is very insensitive and talks much about how they treat customersIt took me days -long days trying to get a hold of someone to explain me the situation and I should have understood better.To Revdex.com -kindly watch these peopleThey have around complaints in just a month and that is alarmingThank you
Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Good Evening,We appreciate the chance to address these concerns and would like to offer our apologies for the poor timing of these issueAfter investigation we did find that elements of our site building service become unresponsive which caused pages to go down for a number of daysWhile a
majority of issues with websites are easily resolved fairly immediately, this particular issue was an underlying issue with our site building software which required developer time to work out the bugs.While we certainly agree that it would have been nice to have a workaround offered, as this issue effected the software as a whole, unfortunately there was not an option to restore the online store functionality until the underlying issues were correctedWhile we cannot provide compensation for the potential loss of business, our terms of service does provide an uptime guarantee in which we provide a month of service for any month that we fail to meet 99.9% uptimeIn regards to concern over the cost of the domain registration, while we understand a full refund would have been appreciated, a number of the services purchased were non-refundable as we provide these in partnership with 3rd partiesAlthough we cannot recoup those costs, we did refund all services except for the domain name which is a small portion of the non-refundable payments which were refundedAdditionally, as MsB*** is opting to keep the domain name and not cancel it, this means that the product is still available for use for the remaining year registration and can be transferred to any registrarAs the service will be kept and can be used with any other provider other than eHost, we have elected to retain the cost of this service considering the amount of non-refundable services we did return to MsB***Information on this policy is also available on our front page, http://ehost.com : "*Prices valid for initial term only and automatically renew at the regular rateIf you register a free domain with us and choose to cancel your account, you will be charged a $domain fee if you'd like to keep your domain.?"We apologize once more for the poor timing of this issue and wish MsB*** the best of luck with her new provider.

Hello,We were sorry to hear about Ms***'s concern with not being able to transfer her domain to eHost.At this time eHost is not able to accept domain transfers from other domain registrars and the domain would need to be pointed to eHost by nameservers or through an A record at the current
domain register. This information was provided to Ms*** through live support.We were not able to locate any e-mail communication in regards to assisting with DNS and would be happy to review those communication if Ms*** can provide the ticket ID or email address that was used with those communications, however the domain DNS would have to be set at the domain registrar who would have access to assist. eHost would only be able to provide the settings that that would be needed to be set at the registrar.The hosting service would not not normally be eligible for a refund due to being outside the money back guarantee. To resolve this amicable Ms*** has been offered a prorated refund for the remaining time left on the hosting plan and we are waiting for Ms***'s reply to that e-mail communication

Good Afternoon,Thanks for the chance to look into these concernsTo clarify, if requested, we are more than happy to remove any cards that a customer says on file, so we've attempted to search for any calls from the phone numbers we have on file and in this complaint, as well as any e-mail
communication, but so far have found none.At this time we have removed the original cards on file and have attempted to reach *** over the phone to request more information on the call/conversation where our agent incorrectly stated the cards could not be removedUnfortunately we reached voicemail on our call, so we have followed up via e-mail to investigate further.As the cards have now been removed we hope this resolves the concerns raised but if there is anything else we can assist with, we'll be watching for a response back on our recent e-mail

Good Afternoon,We were sorry to hear about the trouble with the initial order and of course only want our customers to purchase services that they desireTo provide further information on the events, during out checkout process we do present a page where a number of addon services are available,
and we do have our *** option pre-checked as we feel this site security addon is of great value in protecting our customers accounts.If customers do not want this service, the option can be un-added to ensure that it is not purchased in conjunction with the hosting packageAlthough our terms of service state that addon services are non refundable as we do pay out to third parties, we understand that this was an unintended purchase and have provided a full refund of all amounts paid. We have followed up with *** *** to go over this situation and confirm the refunds and although we received word that this is a satisfactory resolution, if we can be of any further assistance with the account, we have made sure to establish a direct line of communication back to our management

Hello ***,We apologize for the delayYour account has been canceled as requested and we have issued a refund in full for your orderPlease allow 3-business days for this to appear on your credit card statementWe also received the feedback about the marketing emails that you received after
your account was orderedWe can assure you that this was not sold to a 3rd party and all associated emails were in regards to eHost and eHost related addonsWe have placed your email address into the unsubscribe form, so you should no longer receive any of these offers.In regards to your domain, in most cases a $fee would be deducted from the refund to cover the costs of the registration, however I went ahead and issued the refund in full due to your experienceWith new domains, ICANN will not allow a transfer until the domain is at least days oldUntil then, we can update the DNS to point to any new host that you decide to go with, so you can still use this domain at no additional costAfter 8/26/you can reply back to this ticket and we will provide the EPP key if you wish to transfer the registration at that time.Please let us know if you have any additional questions or concerns.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me In addition, I was able to contact the company and they did a review of my account and they have corrected other discrepancies So now I am very happy with the resolution Thanks for the help

Hello,Mr*** has not provided any additional issues or concerns and has not responded to our last ticket communication from 11/24/with any additional concerns when the issues provided were addressed In reviewing Mr***'s account we also did not locate any open tickets that have not been addressed. At this time Mr*** has not provided any additional questions or concerns. If any should arise or if there are any additional issues that he would like us to assist with we ask that Mr*** please respond back to our e-mail communication and we will be happy to assist

Revdex.com:
This letter is to inform you that eHost LLChas carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/30/and assigned ID ***
Regards,Finally they have refunded me, Thank you for the service*** * ***

Good Afternoon,We'd like to start by apologizing for the trouble getting started with our servicesWe of course always want to see our new customers getting started without any trouble, however we have found that an error in automation caused the initial payment not to correctly apply to the
account, meaning the related hosting package was not authorized to createWe have previously escalated this bug with our developers to ensure this does not continue to effect new signups.We received report of this error on December the 27th and while we do hope to have all tickets replied to as soon as possible, as we had many staff members out for the holidays, regrettably our response times have been delayed as we're working to get back on top of all inquiriesUnfortunately cancellation of the account was requested a few days later meaning we did not have a chance to correct the issue before the refund had been requestedWhile we do understand MsWilliams never received her hosting package, we must reject the unfounded theory that we are in any way a scam as we have provided hosting services to thousands of customers without the same issue MsWilliams experiencedAt this time we have located the initial payment of $for hosting services which has now been canceled and we've also removed the credit card on fileWe have also located a charge of $which would have been for domain privacy which was added when the free domain on the account was attempted to be setupAs this service was not correctly added due to the issues with setting up the service, unfortunately our agents did have issues locating this payment as it did not post to our billing systemTo locate this payment we did contact our payment processor who confirmed the refund had been initiated on the 13th of January.If purchase or charge of this service was in error, we offer our apologies and have confirmed that the charge of $was voided (refunded) on January 13thThat said, refunds can take anywhere from a few days up to a few weeks depending on the bank or financial institution and unfortunately there is not an option to push through the refund immediately as it must be processed by the receiving and sending banks.Again we offer our apologies for the trouble getting started and if we can be of any further assistance please let us know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
There is no signature, name of individual who has written this, no title of individual who has written this, no phone number, and as of today July 5th no refund has been received!
Regards,*** ***

Good Afternoon,We understand this matter has not gone as smoothly as either Ms*** or our staff expected, however we did previously request information on where or how an invoice from *** was sent but did not receive any details to confirm that reportRegardless, at this time we have canceled the initial refund check, and have drafted a new check, and this time have had this sent via certified mail in order to ensure the progress can be tracked. We have followed up directly with Ms*** to privately provide the tracking number and have confirmed that the check should be delivered tomorrowIf there is any further trouble with this refund, we ask that Ms*** please reply back to our recent update and we'll be glad to check the status with her

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. Thank you Revdex.com for your role in helping customers everywhere feel like their voice to big companies will not go unheard*** ***

Revdex.com:
This letter is to inform you that eHost LLChas carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/23/and assigned ID ***
Regards,

Sent: Wednesday, June 14, 1:PMSubject: Ehost Revdex.com Complaint # *** To Whom It May Concern, We respond as follows to this complaint Ms*** *** contacted eHost customer service on 04/09/to cancel services and to receive a prorated refund for the remainder
time of those servicesThere are two services that were purchased, one on 07/19/for $99.00, and the other on 01/08/for $We are in agreement with Ms*** regarding the Terms of Service Agreement section Cancellations and Refunds paragraph Cancellation Process “You may terminate or cancel the Services by giving eHost written notice via the cancellation form providedIn such event: (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation and (ii) eHost will refund all pre-paid basic hosting service fees should you effectively terminate or cancel services days before or after renewal date (i.eno partial month fees shall be refunded days after renewal date) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you are not in breach of this Agreement” This instance has revealed a training opportunity as the information provided to Ms*** was incorrect Therefore We will honor the request for a refund in the amount of $ 1st transaction Date Range: 01/08/- 01/07/Total Invoice Amount: $Amount Per Month: $Months Not Used 4/2017-7/months x $= $ 2nd Transaction Date Range: 07/19/- 07/18/Total Invoice Amount: $Amount Per Month: $Months Not Used: months x $= $ Grand Total: $ Sincerely, eHost customer relations

Mr*** agreed to the terms of service which can be reviewed https://www.ehost.com/terms when signing up for the service.To ensure that our clients services are not interrupted they are billed automatically by the billing system following the schedule that is provided in the following document located in our Support Knowledgebase:http://support.ehost.com/articles/pre-sales-policies/billing-accou... can also review his billing account which does show that the date that the account was invoiced on was 03/10/and the cancellation request was submitted on 03/14/17. eHost would not have any control on when the actual charge is reflected to Mr***'s credit card account. The billing system processed the payment on 03/10/prior to receiving the cancellation request.As the date that the cancellation was submitted on was prior to the renewal due date it was refunded as is our policy for handling cancellation requests

Greetings,At this time we have confirmed that the refund was processed on our end as of June 24th, 2016, however it can take up to a week or longer depending on the bank or financial institution before the amount is available in the account balanceIf there are any additional concerns on this matter please reach out to Jonathan H., Customer Service Supervisor via ticket *** or call 877-880-and request Jonathan Hdirectly and we'll be happy to help.Sincerely,Jonathan H.Customer Service SupervisorPhone : 877-880-0076https://chat.ehosts.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Greetings,We are sorry for any frustration that was had and unfortunately a delay has occurred with the refund as a e-mail thread was replied to separate from the contact from our customer service management team mentioned previouslyAt this time we have refunded the full amount of $back to the credit card that was originally used for the purchasesThe site in question has been available but some configuration modifications would be necessary to have *** load your website correctlyTo clarify, we were not restricting access to the website but the domain name was not pointed from *** where it was purchased to eHostThe service was paid for years worth of hosting from our company with the domain name that was registered with eHost, *** and a website can be viewed by going to *** which shows a Magento maintenance page which has to be set by the end-userAgain we must point out that the domain requested from eHost ended in ect.com whereas the new domain purchased from *** ended in etc.comSince you are wanting to keep ***, an email has been sent out to you with further instructions on how to transfer the domain from our servicesIf we can be of any further assistance, our customer service management team has now taken over both tickets so please let us know if we can help

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Address: 1801 13th Ave E, Bradenton, Florida, United States, 34208-8307

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www.bakermetalworksfl.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Employee Leasing Solutions, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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