Employee Leasing Solutions, Inc.

Hello,We were sorry to hear about Mr***'s experience with the registration process for a domain.*** which is the organization that sets the procedures and policies for domain registrations and renewals requires that the domain purchase be verified by the purchaser of the domain through the
email address listed in the domain WhoIs.Once that had been completed and the DNS for the domain was reset Mr***'s domain completed propagation and his website became viewable online.At this time we have not received any additional questions or concerns from Mr***. If any should arise we ask that Mr*** please reply to our recent e-mail communication and we will be happy to offer assistance

Hello,We were sorry to hear about Ms ***'s concern.Ms *** did have two accounts and at her request one of those accounts was cancelled and the refund has been submittedThe second account is currently active and a member of our management team is working with Ms *** to confirm if she would
like to cancel the second accountFor additiona clarification with a cPanel hosting account it is possible to host two websites on one account and would not require two separate hosting packages be purchased Ehost takes account security very seriously and does require that our clients be verified for each support interaction to ensure that that no unauthorized changes are made to the account or private account information is provided to a party that is not authorized for the account At this time a member of our management team is working with Ms *** and we would ask that Ms*** continue to work with our management team to resolve this matter through the recent e-mail communications along with any additional concerns that we can assist with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me From: * *** Sent: Tuesday, December 01, 12:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** Sorry I forgot to respondI am satisfied with the resolutionCan you update the status please? Thanks, *** ***

Hello,There was confusion with the cancellations that were submitted. For clarity a cancellation had been submitted for both hosting packages which were processed. These requests were processed as any other cancellation request is processed We absolutely refute the suggestion that either package was cancelled out of spite or there was any intention beyond processing the requests that were submitted in the tickets.Due to this confusion we have refunded all payments made for both hosting services including all addons and the domain registrations and provided Mrs*** with the EPP codes for those domains to allow them to be transferred to the domain register of her choice We have provided Ms*** with all backup files that we had for her content.We have also offered to provide Ms*** with two years of hosting at no cost for the frustration this has caused her.At this time we have not received any direct communication from Ms*** since 12/30/16. If Ms*** would like to take us up on the offer for the Hosting service or has any additional questions or concerns that we can assist with we ask that Ms*** please respond to our e-mail communication and we will be happy to offer assistance

Good Afternoon,We were sorry to hear that a domain was purchased without authorization however after further investigation, have found that the domain was purchased directly within the billing accountWhen a purchase is made from within the billing account, no notices will be generated for
authorization as these purchases are considered secure.Although it was not entirely clear that this account was being reported as hacked from the early communication, we have since worked with MsS*** and see that a full refund was provided for the domain registration as well as for the domain privacy feesTypically we see that these refunds take a few days to process but if there have been any issues with the refunds, please let us know and we'll be more than happy to take another look.As a side note, if it has not been done already, we would recommend updating the passwords for all e-mail accounts, billing systems, etcIf any assistance is needed with this, please do not hesitate to ask

Good Afternoon,We'd like to start by apologizing for any inconvenience caused by this issueTo clarify, we do offer hosting at the cost of $per month, however this price is only available when paying for months of service upfrontIf the option is selected to instead pay monthly, the cost
will be $per monthIn regards to the duplicate charges, it appears that one amount of $was authorized and paid, however there was a duplicate authorization made in errorWhile the authorized amount will show as unavailable from the bank account, it was not fully released by the bank to us and kept in the authorized stateThese authorizations can take anywhere from a few days to a few weeks to drop off depending on the bank or financial institutionAt this time the account has been canceled and the captured amount of $has been refundedIf the remaining $is not available in the banking account within the time frame mentioned, we ask that *** please use the ticket Gupdate our management and we'll be glad to check the statusWe offer our apologies once more for the trouble and will be watching for any further updates

Good Afternoon,After review of this matter we see that on 06/30/an invoice was generated for the domain registrations but unfortunately this invoice was never paidAs such, after a few months of going unpaid, the invoice was deleted and the domains suspendedAt this time we have
recreated the invoice and informed Mr. *** that it is available for paymentOnce we have confirmation that the invoice has been paid, we'll be more than happy to provide the *** keys to allow for transfer of the domains.Please let us know if there are any questions on this information and we'll be happy to help

Hello,We were sorry to hear about Mr***s concern with the service and the charges for the service that was provided and would be glad to provide further information. For clarification, Ehost does not provide Web Search Engine Optimization serivces. Mr*** did purchase the
Search Engine Submission service in three seperate instances which submits the site to search engines. Mr***s website *** currently show in *** *** as well as *** and *** indicating that the service was successful that was purchased.Although we did not find any duplicate charges when reviewing Mr***s account history we did see that there were several failed attempts which might account for the confusion. We also tried to contact Mr*** by phone to try to assist with resolving his concerns, unfortunately Mr*** was not willing to speak with us and disconnected the call.At this time we ask Mr*** please provide the transaction ID's in question by replying to the recent email communication with those transactions ID's or a copy of the bank statement and we will be happy to work with Mr*** on those concerns

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint?
[Provide details of why you are not satisfied with this resolution.]
Regards,
? They have now cancelled my second domain without authorization, I can not believe they did thisI truly believe they did this out of pure spite because they messed my other account up so badlyI refused to allow them to rob me and tried to find a resolution to my issue and instead they cancelled both of my accounts! Good riddance and be warned do not do business with this unreliable company, pay more and go where your website and the time spent building it is not wasted!

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
Sent: Monday, January 25, 11:AM Subject: Re: Complaint Id # ***? As I said before, the complaint was not resolvedI'm no longer doing paperwork for this.Karen *** B***, L.C.S.W
Regards,
?

Hello,We were sorry to hear about Mr***'s concern with one of the services associated with his hosting package? At this time the addon service in question has been cancelled and refunded and we have not received any additional questions or concerns from Mr***.? If any should
arise we ask that Mr*** please respond back to the recent e-mail communication and we will be happy to offer assistance

Good Afternoon,We're sorry to hear there has been a frustrating time managing the billing side of this account and we've taken time to review the contacts in question for a better understanding of the concerns raisedWe've since attempted to reach Ms*** over the phone to go over this situation
but unfortunately reached voicemail so we've also followed up via e-mail to go over the matter.To begin, in regards to the claim that there was any advertising involved, this is not the caseOur checkout page will provide a break down of how much our packages are per-month, however in order to receive the largest discounts available, customers must pay for longer billing cycles up-frontBefore finalizing a purchase, our customers are shown the full price of the package as well as what the package would break down to monthlyThere is no information on our checkout page that indicates customers will be charged monthly unless a month billing cycle is selectedAlso, the full price is displayed in the shopping cart for review before the order is completed.Once Ms*** noticed that she was charged the full cost of the billing cycle upfront, she then contacted our supportAt that time there was a request to move from a yearly billing cycle to a monthly billing cycleOur webpage indicates that we provide a discount for the first billing cycle on an account, so this means that if a month billing cycle is selected, the discounted rate is only available for the first monthAs such, we refunded the original payment except for month of service at the discounted rateOnce the service renewed the next month, the full cost of the package was chargedThis disclaimer can be found at http://ehost.com? and a similar disclaimer is also available on the checkout page before the order is completed? : *Prices valid for initial term only and automatically renew at the regular rateIf you register a free domain with us and choose to cancel your account, you will be charged a $domain fee if you'd like to keep your domain.? At this time we have processed the cancellation of the account as requested and previously followed up with Ms*** to ask whether or not she intended to keep her domainAlthough we have not heard back, and the account is outside of our day money back guarantee, at this time we have provided a full refund of all payments madeIf Ms*** intended to keep the domain, we ask that she please follow up with our e-mail contacts with our management for any assistance needed.?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint? The dates this company is providing are inaccurate? My cancellation was submitted on 3/11/at 5am? I was charged later that day 3/11/? Once again this company is a scam and tried to get away with billing me one more time before cancellation? I do not accept their resolution.?
Regards,
?

Hello,We were sorry to hear about the concern that Mr*** had when purchasing a new package with ***.***'s API does not provide for a month subscription.? When the order was switched to *** after Mr***'s credit card was not able to be successfully processed the billing cycle
changed to month to adhere to ***'s API requirements.At this time the full purchase of the hosting service has been refunded and the hosting package has been closed.? We have not received any additional questions or concerns from Mr***.? If any should arise we ask that Mr*** please respond back to the recent e-mail communication and we will be happy to offer assistance

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint? On June 16, eHost issued full refunds because in the three days that the account was open, eHost never established the domains and I closed the account
-Case number: ***? ? ? ? ? -Transaction amount: ***? ***-Case number: *** ? ? ? ? -Transaction amount: *** *** ? ? ? ? ? ? I will not pay them for services I never received.? ? ? ? ? ?
Regards,
?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me?
?

Good Afternoon,Thanks for the chance to investigate these concerns.We are sorry to hear Mr*** had such a troubling time getting started with our services and have taken time to go over the account in more detailFrom review of the situation we see that while we were working on providing
clarification of the charges on the account, Mr*** had a *** subscription setup which was automatically sending funds towards the accountThis was certainly confusing the communication between our parties as these payments were not applying to the account since there was not an invoice for them to apply against as we had already canceled the servicesTo provide more detail, these subscriptions must be managed by the customer and cannot be created by our staff, however at this time we have refunded all payments made towards the account and have canceled all services.? If any payments are not showing as refunded, we ask the Mr*** please provide the *** transaction IDs and we'll be glad to take another look for any payments that did not properly refund

Good Afternoon,We were sorry to hear about the trouble getting started with our services and would have certainly liked to investigate the trouble but regrettably the account had already been terminated at the time this complaint was filedWe apologize for any frustrations faced with the new
service and at this time have made sure the EPP key has been provided to allow transfer of the domain.If we can be of any further assistance with this matter, please let us know and we'll be more than happy to help in any way we can.?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint? Sent: Wednesday, July 13, 3:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #***? OK, so I sent you a request to keep open, my situation with E-Host and my concerns.They agreed to the terms that I didThey have not refunded my payment as agreed uponNot even return service to my siteI am paying for a service I am not recieving and they seem to be above the law, and code of business conductThey sent me an email that did not represent our agreement and I again requested them return service, or a full refund for services not renderedI even sent a paypal link for return of fundsI have not got a return email, return of funds or return of serviceWhen I sent you a link of testimony ? from others, to show proof of service and conductI did not mean for it to be interpreted as a legal document, just to show intent.This is fraud and I would like some action to resolve this situationIf I came to your city and stole money from someone, I would be arrested and prosecuted for theftAre you telling me that in the State Of Texas, online fraud is legal?I supplied a *** *** link for return of funds to E-Host, along with the agreed payment? amount set forth in the resolutionI have honered all my commitments to the contractBreach of contract by E-Host must be addressedI wish to retain my domain name I rightfully and legal, bought and paid for under the terms of the contract, meaning they can not sell it to me again at a profitIt was a cent domain namePlease assist me with resolving this issue, as it has been established that they will not respond, and that is documented from? dozens of peopleThis is not an isolated incident.View my service here: *** This is what I pay for while someone else uses my bandwidth, which was quite a bit last time I checkedStrange for not ever getting a site up, HUH?Refund only*** ***?
?

Sent: Tuesday, November 10, 3:PM To: drteam Subject: Case # *** ? Good Afternoon, ? In regards to case ***, we have reviewed the concerns and although we unfortunately missed the notification of this complaint, we have found that as of October 16th, one of our customer
service managers had fully credited the account for this purchase in the amount requested, totaling $In regards to the concern that these charges were not authorized, our domain checkout process does have the shopping cart available for review, but we understand Tessa may have unintentionally clicked twice to finalize the payment without reviewing the cartThat said, we were happy to see that Tessa confirmed satisfaction with the account credit and if we can be of any further assistance with this complaint, please let us know? ? -- Thanks, Jonathan *** Customer Service Supervisor HostGator.com