Employee Leasing Solutions, Inc.

Good Afternoon,We were sorry to hear about the frustrating experience with us and have since had a chance to review the interactions in more detailAfter review, we understand that Ms*** had trouble submitting a form and see that while we attempted to provide advice on how to successfully
submit the form, we also offered to handle the submission on her behalf if we could be provided with the detailsUnfortunately those details were never provided and we did not hear back on the matter.Next, we understand there was a concern that Ms*** was unclear on what was charged for servicesWhile we do not immediately send e-mail notifications, we do provide a billing system where all invoices can be reviewed and printed as neededIn regards to the cancellation request, we must clarify that Ms*** actually opened different e-mail threads requesting cancellationEach time a new e-mail thread is opened, we reply once to the ticket asking for our customer to reply back to prevent e-mail spoofingWe understand this was frustrating for Ms*** however it could have been avoided by submitting just a single request and this process is for the protection of our customers.Moving on to the refund request, at no point did we state we would not refund the payments but the ticket was not worked yet as we do handle our tickets in the order they are receivedAt this point we have now processed the request and have provided a full refund of amounts paidWe hope this fully resolves the concerns raised but if we can be of any further assistance, please let us know and we'll be glad to help

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me?
?

Good Morning,We regret that our system displayed incorrect information to Mr***, the domain that he requested wasn't available to us to include with his accountWe are fixing our website immediately to avoid this happening to any other consumersWe have been directly in touch with Mr
*** as well and have reached an agreement to resolve this issue by refunding him his entire purchase price, as well as covering a small expense for business cards which Mr*** had ordered

Greetings,Unfortunately it seems there may have been some confusion as these domain names were never paid for until recentlyWe provide domains free of charge with our hosting packages for the life of the hosting packageOnce a customer decides to cancel the hosting package, a charge will be incurred for the cost of the domain registrations.? This information is stated upfront on our home page :? *Prices valid for initial term only and automatically renew at the regular rateIf you register a free domain with us and choose to cancel your account, you will be charged a $domain fee if you'd like to keep your domain? ? ? ? At this time we have discussed the issue further with Mr.? *** and now that payment has been received, the domains have been made active and available for transfer to a domain registrar of his choosing.We hope this helps to resolve the complaint but if we can be of any further assistance, please let us know and we'll be glad to discuss the matter further

Revdex.com:
This letter is to inform you that eHost LLChas carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/2/and assigned ID ***
Regards,

Hello,We were sorry to hear about the difficulties that Mr*** has been experiencing with using *** ***In reviewing the communication that we received from Mr*** there was a request for assistance with how to edit text in *** ***? We were happy to provide assistance with
how to edit text and provided the link to the support article as an additional reference to assist with editing and adding text to Mr***' website: http://support.ehost.com/articles/hosting-guide/website-builder/website-builder-...⇄ ? At this time we have followed up with Mr*** through e-mail communication and would ask that if Mr*** has any additional concerns or questions in regards to using his *** *** to please reply back and our management team will be happy to offer assistance

To Whom It May Concern,? We respond as follows to this complaint.? After careful review of this complaint, we are in agreement with MrDan *** regarding the free email forwarding service we provideAlthough we could not determine the time the contact was made, or what was said as it
was not notated, we have determined that the forwarding was not functioning properlyTroubleshooting was done and the issue has been resolved.? ? We will not honor the request for an additional free email as the email forwarding issue has been resolved.? ? Sincerely,eHost cutomer relations

Good Morning,Unfortunately Mr*** has rejected our response stating he believes the indexing was created after the fact in order to resolve the Revdex.com complaint but has been unable to provide any evidence into this theoryWe reject his attempts to state the service was not provided until after the fact and will require evidence of such claims if further investigation is to be done

Good Evening,We were very sorry to see this issue was so upsetting for *** *** however we must point out that while signing up for accounts, our checkout page includes the following information above the checkout button : ====================================================Domain is free for
the life of your planIntroductory prices apply to the first termMoney-back guarantee applies to hosting and domain privacy onlyAll plans and products automatically renew for the same term length at regular rates, which will be available in your control panelUnless you request a change or cancellation, the payment method provided today will be used for renewals.By clicking "Complete", you agree to our Terms of Use , Cancellation & Privacy policies.====================================================Additionally, this information is included with our terms of service which can be confirmed at the following URL : https://www.ehost.com/terms====================================================B...⇄ and Payment InformationAutorenewal.Unless otherwise provided, you agree that until and unless you notify eHost of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.====================================================We've since had a chance to attempt to follow up with *** *** to go over these agreements but unfortunately have not heard back yetIf we can be of any further assistance with this matter we ask that he please responds back to the recent communication from our management and we will be more than happy to help in any way we can