Encore, Inc

Complaint: ***
I am rejecting this response because: The “salesperson” lied and it is a scam! I am a veteran of the war in Afghanistan & there are no “veteran’s centers” as you stated Was told they would go to deployed troops - I should have known right away it was a scam!!We have stopped payment on the check & shame on y’all for being dishonest If your product was good - you wouldn’t need to lie to sell it!
Sincerely,
*** ***

I am rejecting this response because: As I stated my bank does not supply copies of canceled checks and I am years old and unable to travel to the bank to get copiesNone of the other options stated were made available to meThe high pressure sales tactics and difficulty in getting a refund is a indication of the deceptive practices of this companyThe loss of these funds hurts a senior citizen on a fixed incomeI hope the parents and grand parents of the owners of this company are not taken advantage of, as this company has done

Thank you for sending the customer's complaint. We do note that the customer's order was cancelled timely, but also that she failed to send in the Proof of Payment (copy of the cleared check) within the stipulated time frame (weeks from the date of sale) Therefore, we cannot refund the purchase but can certainly change the order if she would like

The check that we wrote the payment for clearly states the correct addressThere isn't a Boston Harbour Rd in LaceyThe post office would have returned the magazines to verify the address in questionWe just got off the phone today, September 5th, with *** from Encore Inc who told us that the account in question didn't existShe also hung up several times in the middle of the phone call trying to resolve this issue. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Thank you for sending the customer's complaint. Our company is not a scam and no one will try to use her account. We do not have her order in house yet - and will certainly process her refund when the cancellation request is received and logged in. Our complaint ratio is under 1%
based on our business and we do send countless magazines to *** *** *** *** *** *** across the US Please consider this complaint as invalid as there has been no contract violation and allegations made that are untrue

Please note that we did not receive the proof of payment and the order was processed as stipulated. If the customer wishes to change the order (magazine or recipient) we will be please to do that. However, we cannot refund the order at this point as it is well beyond the stipulated week period

Thank you for sending the customer's complaint. Per the contract, the customer did send the cancellation, but not the proof of payment which is required before a refund can be sent and must be received within weeks of date of sale.Therefore, a refund was not sent and the order was processed
per the agreement. We do return all calls when messages are left within hours

Initial Business Response /* (1000, 6, 2015/11/11) */
Thank you for sending the customer's complaintAs noted on the receipt we deposit checks immediately, upon receipt and the refund is in process only after the proof of payment has been received
If the customer would provide the receipt
number we could also furnish the file dates on our records
Initial Consumer Rebuttal /* (3000, 8, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I immediately cancelled this transaction within days and supplied the receipt numbers at that timeit was mid October when I sent them the proof of the payment and they are telling me that they will not process my refund until mid DecemberThis is unacceptable to meI have complied with all of their requests and I want my money backI feel they took it without even giving me the days that they offered for me to cancel and now they expect me to continue to wait for my refund for another month when they took this money in September
Final Business Response /* (4000, 12, 2015/11/26) */
Thank youWe do not have a receipt number to check on her orderAlso, please verify that she sent the proof of payment (copy of her cleared check) per the instructions on the cancellation procedure on the back

Initial Business Response /* (1000, 5, 2015/05/18) */
Thank you for sending the customer's complaintPlease notify the customer that we did receive the cancellations, and one agent order for $That order was noted as requiring a proof of payment (copy of the cleared check, front and back)
We did not receive agent orders or funding for the other two orders noted in the complaint, and therefore will be unable to refund #XXXXXX and $2XXXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this responseThe payment was all in cash because their employees said that they could only take cashI still have the receipts to prove it and the photos of the two employees IDs which I will provideI will not settle for less than the full amount that is shown on the receiptsIf they are experiencing internal issues with their employees, that is unfortunateHowever, it does not give them the right to make my receipts and refund papers voidIt is troubling that the only way to get response from Encore, Inc is by filing a complaint about themThis company is a perfect example of why no one should ever do business with door-to-door salesmen anymoreSo as I stated before, I will not accept anything less than the full refund of the total amount of the receipts
Final Business Response /* (4000, 9, 2015/05/29) */
Thank you for sending the customer's responsePlease note that we provide clearing services for independent contractorsWe do not have employees
The independent contractors are responsible for submitting their orders and payment to us for processingAs noted, we received one order and the order amount was for $The amount was entered as a check, but as the customer stated it was cash, we will process the refund as a cash transaction
If the customer would like to report the incident ("stolen" receipts and stolen cash transactions) to his local authorities, we would be very pleased to cooperative with them
Final Consumer Response /* (2000, 11, 2015/06/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this from the business as long as I am promptly provided with the check for the $as well as the contact information for the contracting company that was used by Encore Inc and employed the sales agents that I did the transaction withI attempted to find the company that was on their Independent Contractor Sales License (Empire Sales) online and I was unable to do soI would like to figure out what happened to the money that went missingI will call the Encore Inc phone number and leave a message with all of my contact informationIf Encore Inc does not comply or does not contact me with the information, I will reopen the case or take further action

Thank you for sending the customer's complaint. The customer did not provide the proof of payment within weeks from date of sale as stipulated in the contract. The proof of payment is evidence that the customer's check cleared and is necessary before a refund is provided. As
stated in the contract, the order will be processed per the agreement

The order has cleared and is being sent to a Children's Hospital in PA. The customer was listed as "donor" on the order. The order cleared as the customer did not provided the proof of payment as stipulated in the contract - within weeks of the date of sale.Thank you

we do not recognize the receipts numbers or the sales personour receipt numbers are digits. Please send a copy of the receipt for verification

The receipt # is: ***. The receipt is dated Sept12,(Saturday afternoon). On Monday Sept14, a.m., I went to the post office and mailed all the appropriate information that is needed (according to the back of this receipt) to Encore, and it was mailed
well within the allowed time frame that is also mentioned on the back of this receipt I have. I also have copies made of the front and back of this receipt, and also have the canxcheck. I hope this will help. Regards, *** ***

Please request the customer follow the cancellation procedures as outlined on the contract in order that we may process her refund. Thank you

Initial Business Response /* (1000, 5, 2015/07/13) */
Please ask the customer to provide the receipt number so that we can proceed to check on the status of the orderThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
receipt number is L
Final Business Response /* (4000, 13, 2015/08/01) */
We regret that we do not have this order in our data baseWe cannot refund an order for which we were not paid and do not haveHowever, if the customer will send a copy of the receipt we will agree to send her the order
Final Consumer Response /* (2000, 15, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will take the order then I guessThis was an unfortunate experience with you guys but thanks for helping as much as you couldThe copy of my receipt is attached so you have itWhen should I expect to start receiving the magazines?

Initial Business Response /* (1000, 6, 2015/06/04) */
Thank you for sending the customer's complaint
We did receive the proof of payment on May 15, and per the receipt the refund will be processed with - weeks following receipt of the proof of payment
The customer should receive her
refund prior to July
Initial Consumer Rebuttal /* (2000, 8, 2015/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response assuming that the refund check arrives by July 6th as promised in the replyIf not, I plan to reopen this case as provided for in the Revdex.com popup message generated upon selecting the "Yes" radio button under the title of "Do you accept the response from the business?"
Final Consumer Response /* (2000, 19, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
You can send the refund to:
*** ***
*** *** ***
*** ** XXXXX
Final Business Response /* (4000, 30, 2015/09/30) */
We will have the check reissued on Friday (if it has not cleared the account)We regret the inconvenience
Thank you

Thank you for sending the customer's complaint. Our receipts are very clear that we are a "for profit company." Also, if a client does not wish to receive a magazine at their home, they can designate that we send it to the troops via the Vet Center closest to their area. These are
gratefully received and dispersed. The agent can use their awards for any worthwhile purpose, including tuition. We trust this clarifies our position regarding the "sales spiel" the customer objected to

Initial Business Response /* (1000, 6, 2015/12/11) */
Please ask the customer to provide the receipt # so that we may verify the order and cancellationThank you
Initial Consumer Rebuttal /* (3000, 8, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
My receipt number is LXXXXXXXX and was for a total of $63.00, not $as originally stated
Thank you
Final Business Response /* (4000, 15, 2015/12/21) */
Thank you == we did find the order # in the body of other textsWe will research and advise

I am rejecting this response because:
Please tell the rip off artists, that as previously stated, you "processed the order." So, you obviously received he check and after receiving my letter cancellingObviously there is not going to be a resolutionI would like to know how long these people are going to be allowed to get away with "selling" merchandise that will never be received? How do you go about warning others about this "business"? I can prove that I paid via check, but that isn't going to do any good

As the customer was listed as donor and not recepient, the order was assumed to be donated and sent to the Children's Hospital in her area. Thank you