Encore, Inc

Complaint: ***
I am rejecting this response because: Thanks to the Revdex.com for allowing me to finally get in touch with this corrupt businessI will take matters into my own hands since they simply wont comply with their OWN regulations and adhere to their OWN refund policyExpect to get more trouble out of this than they would have if they simply gave me my refund like the business was supposed toI will show the proof to a group who will help expose this scam show and bring down this "business" since we are using quotesThank you!
Sincerely,
*** ***

We regret that we are unable to further assist this customer - as all transactions, according to our contract, are considered settled and final after the 6th month. Also, we fulfilled the two orders as donated orders and discussed this with the customer, accoring to our records, in
August

Initial Business Response /* (1000, 6, 2015/12/01) */
Thank you for sending the customer's compliant
We have notified the manager of the issues in the customer's complaint
Initial Consumer Rebuttal /* (3000, 8, 2015/12/06) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
That is great to hear that they are passing along our complaint to the manager, however they have not actually addressed any of our issuesMost importantly, the fact that the two sales associates *** and *** were breaking the law when they decided to aggressively solicit our residence
Final Business Response /* (4000, 10, 2015/12/10) */
Thank youAs stated we have notified the manager
We process over 40,magazine per year and our complaint volume is under 1%

We do not show any record of the proof of payment arriving in our office. It was not posted to the account. We also did a manual search of all mail received and filed during the last months and we do not find a proof of payment for these orders.We would be happy to change the orders, if the customer would like, but we are not able to refund this account as we also are under contract. Thank you

Thank you for sending the customer's complaint. We did receive the proof of payment from the customer on January and the refund is scheduled to process on March 1. Please advise the customer, that we process over 40,magazines orders each year, and our complaint volume is very
small (under 1%) considering our book of business

Thank you for sending the customer's response. As mentioned, this is a lost order and was not submitted to us by the agent. The agent is an independent contractor and not an employee. The charge is reasonable based on issues and based on supporting the contest for the benefit of
the recipients. However, we will process a refund for this customer due to the circumstances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11153422, and find that this resolution is satisfactory to me, provided that the company follows through on their refund policyMy cancellation request should have been received by the company on Thursday, February 25, and as such I would expect that the processing of this refund will begin very soon (which I know the form states the actual refund process takes 4-weeks)I will re-open my complaint if the process is not completed on timeAs for the actual company itself, in researching this company (Encore Points and Fit for Life Network) they both use the same website with the exception of the company name being changedThey are also listed on multiple websites as a scam and after reading the multiple complaints through the Revdex.com for both company names, I believe I am justified in my complaint. It has the same contact information on both websites and when you call the company, you are forced to leave a message. There are no hours of operation listed on the website or in the voicemail. While I was lucky enough to receive a response, in other claims that I read it didn't seem to be the caseDespite my better judgement, I decided to follow through on the order with the "agents" but after the encounter I felt unsure about the transactionThey did not take the time to properly record information on the handwritten receipts. They also approached my house from the carport rather than going to the front doorI contacted the person who processed my credit card information which was an equally shady experienceFor the record, I would to advise the agents that they are not allowed to solicit on military property. There are signs posted at every entrance in to the communityOther residents of this area have already notified the military police about their presence and have been instructed to notify them if they are seen. I would advise revisiting business practices and policies to improve the experience for the customers if this is a legitimate business practice.
Sincerely,
*** ***

I spoke to [redacted] today to rectify the problem to his satisfaction.  Please see the attached follow-up email to [redacted] and let me know if you require any further correspondence or information.Thank you From: [redacted] <[redacted]>To: "[redacted]"...

<[redacted]>Cc: "[redacted]>Sent: Monday, June 13, 2016 4:42 PMSubject: 2015 Dodge Ram 2500 - Bergen County Auto GroupHello [redacted],It was a pleasure speaking with you earlier.  Thank you for listening to my explanation and agreeing to move forward together.  Let me know once you have the tire cost and we'll make you whole.  Also, we will certainly address the back window issue at your convenience.  Feel free to contact me any questions in the interim and once again, apologies for the delayed response.Thank you[redacted]Wholesale Director/ControllerBergen County Auto Group[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

The contract stipulates that the customer has 6 weeks from the date of sale to provide the proof of payment.  Many people bank on line and are able to send the cancelled check (front and back) from their on line account by printing the information.  Alternately, the bank will provide you a copy at your request - of any check.  Also, sending a copy of the statement is fine; however, all account information that is critical should be marked out with a heavy pen.  We cannot issue a refund on this account per the contract we have with contractors - but would be pleased to assist the customer with any changes he would wish to make on the order, based on our current list of magazines.  Thank you

1) the receipt we have in house states the Boston Harbour address 2) the checks are processed separately and are not a valid source of address information 3) I did not hang up on the customer, the line was disconnected, but not through my efforts.  If the customer will supply the correct address- we can change the address with the publisher.  We do not send magazines - the publisher's do and they are not returned to us but to the publishing house.  Thank you

Complaint: [redacted]
I am rejecting this response because: I do not have access either so I cannot great it to someone else. 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This is completely unacceptable. I know for a fact that I mailed it out on time. This is not an error on my end. I am able to send out the proof of payment again if needed, but the only acceptable resolution here is for my refund to be processed.

The refund is being processed today - so the customer should have within the next 5 - 7 days!

Thank you for sending Ms. [redacted]'s complaint. We regret her inconvenience and have mailed her a refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have offered to reimburse me for the cost to fix or repair the items in question.  Once I have submitted receipts to them and I receive reimbursement, I will consider this matter closed and I applaud the proactive action they have taken to resolve the issue. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I sent my cancelled check at the end of November.  Do you want me to send it again?
Sincerely,
[redacted]

I have reviewed the response made by the business in reference to complaint ID 11147519, and find that this resolution is satisfactory to me.

Thank you for sending the customer's complaint.  We verified the order was cancelled, however, the customer did not send the required proof of payment for refund within the stipulated 6 weeks from date of sale.Therefore, the refund has not been sent - but the order has been processed.

Thank you for sending the customer's inquiry.  We process cancellations according to the cancellation form with the contract.  There is a 3 day Right of Recission on all orders.  Please ask the customer if she complied with the cancellation period.  Thanks you.