Encore, Inc

Initial Business Response /* (1000, 5, 2015/05/21) */
Thank you for sending the customer's complaint. We will be able to review the complaint if the customer will provide the receipt numbers.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept...

the response from the business.)
The business has asked me for the receipt numbers, they are as follows:
LXXXXXXXX in the amount of $119.00 for [redacted]
LXXXXXXXX in the amount of $63.00 for [redacted]
Final Business Response /* (4000, 9, 2015/06/08) */
Thank you for sending the customer's complaint. We have processed the refund for the customer per the customer's statement. We regret that the customer did not receive it timely as we are not finding the cancellation in our records.

Final Consumer Response /* (2000, 14, 2015/06/16) */
The complaint has been resolved. We were issued a refund check. Thank you!

BUT I did not receive any magazine order until now. If you failed to send out, you should refund my payment!

Thank you for sending the customer's response.  We would be pleased to review the "proof" referred to if the customer would please forward it  to the Revdex.com.  According to our records, We do not have a cancellation in-house from this customer.

Thank you for sending the customer's complaint.  We have verified the order was processed and magazines sent to  [redacted] at [redacted] per the order we received from the field.  Please advise if this is a change of...

address.