Endicott College

A check of the amount of $was mailed to the customer

To whom it may concern: Please be informed that, we have sent title, plates and registration by Federal Express for overnight delivery to [redacted] on on May *, The long waiting time was caused by multiple address changes by the customerEach time we had to resent the information to the agency that handles out DMV cases, for them to reprocess the information Very truly yours, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It's been a week and I haven't received their reimbursement check In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are in the process of helping the customer get the duplicate title

7Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In my conversation with MrRob P***, he explained that the right back panel of the car was scratched and was repainted by Paragon Honda which is the same side that the adjustor indicated had difference in the paint jobI have agreed to send the documents regarding my repairs and my trade in value for the carI am in process of accumulating these documentsI also sent MrP [redacted] an email on May [redacted] with a picture of the email from nationwide denying my diminished value claimI also explained that I will discuss the matter with my attorney, prior to withdrawing my claim regarding the matterplease see attached In order for the Revdex.com to appropri***y process your response, you MUST answer the question above Sincerely, [redacted] ***

Please see the attached copy of the receipt in regards to complaint # [redacted] . The customer was informed that the refund was processed and was sent a copy of the receipt.

Below please see the resolution from out Service manager: To whom it may concern;We had a field engineer come to our service on Monday, March [redacted] to inspect [redacted] ’s car He advised our shop Foreman to perform a “relearn” procedure to the system and then drive the car to give the concern an opportunity to represent itself again The relearn procedure clears out any bad data that the system may have picked up under driving conditions We drove it for multiple drive cycles and put miles on the car and the light did not re-appear Please also be advised that when the vehicle was brought in this time, there were no lights on the dashboard; we only went by what the customer told us The Field Engineer and our DPSM advised us that if the light does not re-appear after the relearn and the test drives, to release the car back to the client.At this time, the vehicle is operating within Honda specifications, no lights have reappeared on the dashboard and there are no current diagnostic trouble codes in the system We have contacted the customer to come pick up car, but so far he has not showed up.Thank you Mike D [redacted]

We are in contact with the customer and are trying to help her with the situation

The customer was reimbursed $for the expenses

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I have The facts the dealer is stating is un founded and without valueEvery time I have taken my vehicle in it has been in clean conditionsThey have stated that they have cleaned the radar but when I ask the service representatives of the location of the radar to see what they have done, no one can physically show me the location of the radars that they have supposedly cleaned.I do not know the Service Manager called "Mike D*** but apparently he has no clue of my case or of the time line of the vehicle taken for the same service problemOn March ** 2017, I took my car in for service in which at the time I was given a loaner vehicle so they could troubleshoot the problem with more timeOn * March 2017, I was returned my vehicle from the service department and given me the story that they had cleaned and troubleshooted the problem againThe following day * March 2017, I had contacted the service Manager; Alex B*** and communicated to him that the code came back consecutively the next dayAt that time I was informed by Mr B*** that he would inform his service representative; Nick and have him reserve another loaner so I could bring the vehicle in and ESCALATE the problem to higher Honda official for possible resolution.At this point the problem code has turned on multiple times and I'm still waiting to hear from anyone from the dealership for a the loaner and resolution my ordeal
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern, We are in receipt of a complaint #***, dated May *, 2017, from *** ***, wherein *** *** raises concerns about her Car Fax *** *** purchased a Honda Pilot in January, At the time, we conducted a point inspection
and furnished her with a current car faxThe car fax did not state any issues of accident, or any other negative occurrences that may have happened prior to us receiving the car When we spoke with *** ***, she stated that she received the information from an insurance adjuster that is handling her case of diminished value, since her car was recently involved in an accidentAs per *** ***, the repairs were excess of $10,and the adjuster let her know about the vandalism and side swipe that was on the record on an internal insurance data collection system, which we as the dealer do not have access to; we could only provide the customer with a car fax that was clean with no prior negative history at the time of sale Paragon Honda cannot be held liable for information that was not present and still doesn't show on the car faxThis was explained to *** *** and she stated that she fully understands that Paragon Honda is not to be hold liable We are currently assisting *** *** in her pursuit of collecting from progressive insCo. in her case of diminished value of her Honda. Salome B***

Everything was addressed and resolved too the customer's satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I
received a call from Evis (rep from Paragon) and was requested to schedule a service appointmentI am planning on doing thisUntil the service is completed, I cannot mark this as satisfactory
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
A manager by the name of Angel from paragon Honda contacted me today and he was very helpfulI truly appreciate the call
Sincerely,
*** ***

We spoke to the customer and explained that we were not the ones to cancel her insurance nor could we have possibly made any changes to it, she understood that this is the issue she has to address with her insurance companywe are mailing her the key to the new address she provided us with, customer is happy. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To whom it may concern, The only thing we have to do with insurance is calling the insurance company, giving them the vehicle VIN# and handing the phone to the customerThe insurance will not talk to anyone unless its the insured itselfOur dealership has nothing to do with the problems
*** is experiencing with her insurance company.As far as keys, unfortunately we do not deliver keys at our customers addresses, we either mail them or they are picked up by a customer itselfWe have mailed out the key but it was returned to sender, we have the keys in our possession now, the customer is either welcome to pick them up or we will mail them to her new address once we are provided it withSince the key is original they do not have to be programmed.Please advise as how to proceed.Thank you,Salome B***

Dear *** ***,Please contact us back and let us know what would like to do with the vehicle Mike A*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***