Endicott College

We are in contact with the customer and are working toward a resolution.

We are in contact with the customer and are trying to help her with the situation.

To Whom It May Concern, Unfortunately we were not able to locate [redacted] file on our system. According the information you provided us with, we have no such customer. We tried getting in touch with [redacted] by email and my phone but in vain. Perhaps the transaction was made on somebody...

else’s name. We would greatly appreciate if you could provide us with any additional information about the customer, such as his Vehicle VIN#, make and model, the date of transaction etc. Thank you in advance, looking forward to resolving this issue ASAP. Thank you, Salome B[redacted] Paragon Honda

A check of the amount of $80 was mailed to the customer.

Below please see the resolution from out Service manager: To whom it may concern;We had a field engineer come to our service on Monday, March [redacted] to inspect [redacted]’s car.  He advised our shop Foreman to perform a “relearn” procedure to the system and then drive the car to give the concern an opportunity to represent itself again.  The relearn procedure clears out any bad data that the system may have picked up under normal driving conditions.  We drove it for multiple drive cycles and put 52 miles on the car and the light did not re-appear.  Please also be advised that when the vehicle was brought in this time, there were no lights on the dashboard; we only went by what the customer told us.  The Field Engineer and our DPSM advised us that if the light does not re-appear after the relearn and the test drives, to release the car back to the client.At this time, the vehicle is operating within Honda specifications, no lights have reappeared on the dashboard and there are no current diagnostic trouble codes in the system.  We have contacted the customer to come pick up car, but so far he has not showed up.Thank you  Mike  D[redacted]

To whom it may concern: Please be informed that, we have sent title, plates and registration by Federal Express for overnight delivery to [redacted] on on May *, 2017.  The long waiting time was caused by multiple address changes by the customer. Each time we had to resent the...

information to the agency that handles out DMV cases, for them to reprocess the information.  Very truly yours,[redacted]

We are in the process of helping the customer get the duplicate title.

7Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 In my conversation with Mr. Rob P[redacted], he explained that the right back panel of the car was scratched and was repainted by Paragon Honda which is the same side that the adjustor indicated had difference in the paint job. I have agreed to send the documents regarding my repairs and my trade in value for the car. I am in process of accumulating these documents. I also sent Mr. P[redacted] an email on May [redacted] with a picture of the email from nationwide denying my diminished value claim. I also explained that I will discuss the matter with my attorney, prior to withdrawing my claim regarding the matter. please see attached  
 
 
In order for the Revdex.com to appropri[redacted]y process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern, We are in receipt of a complaint #[redacted] on March *, 2017 from Kenneth Padilla, wherein the customer states the issues he is experiencing with his 2017 Honda CRV EX. [redacted] came in for the first time on February **, with the ACC (adaptive cruise control) lights on the...

dashboard. After scanning the system, we did find a diagnostic trouble code of [redacted]; dirty radar.  We found heavy salt and dust from road.  We cleaned the radar unit (as per the flow chart from Honda), cleared the codes and road tested the vehicle. The trouble code did not re-appear and the vehicle operated within Honda specifications at that time. The customer came back to our service on February **, with the same lights on the dashboard.  We scanned the system again and found a new diagnostic trouble code [redacted] which is a temporary stop of integrated driver support system (detected abnormal signals).  Since this was the only DTC indicated, the flow chart from Honda told us that it is an intermittent failure and that the DTC system had to be cleaned. We followed the instructions from Honda, road tested the vehicle and found vehicle operating within Honda specifications at this time.  Very truly yours,Mike D[redacted] Service Manager

Our Finance Manager [redacted] followed up with [redacted]. She stated she was upset with how she was treated during her visit in service. Fernando apologized to her on behalf of Paragon Acura  and promised to address the matter with the service director. He also addressed the options of...

having her payment reduced; she will come to back in few months to go over the options of leasing another vehicle. There are no other issues or concerns at this time

Please see the attached copy of the receipt in regards to complaint #[redacted]. The customer was informed that the refund was processed and was sent a copy of the receipt.