Endicott College

Customer purchased a Honda Civic from Paragon Honda on June **' VIN# ***

Yes I finally did

To Whom It May Concern, We are in receipt of a complaint # *** from *** * ***, dated February **, Wherein the customer stated, that she was not happy with her current vehicle and was looking to exchange her vehicle for a lease with the same features as her current vehicle at a
lower monthly payment.Our General Manager - Mr.Brian B*** had a phone conversation with ***, wherein Mr.B*** offered her to come in to our dealership and choose another vehicleThe customer stated that she will find a convenient time for her to come in.Regards,Salome B***Tell us why here

We followed up with the customer, he stated to just disregard the complaintHe will remove the complaint

The check was cut on August ***, mailed on the ***. Please see the copy attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The customer is scheduled to come to our service department August * at 10:30AMWe will keep you posted on the outcome

Tell us why here...To Whom It May Concern, We are in receipt of a complaint #*** from *** ***, dated February **, Wherein the customer complained that her vehicle would stall while in driveThe vehicle was brought to our service and it was determined that the high pressure fuel
pump was failingIt is supposed to push out 600psi and it was only pushing out 60ps, thus causing the vehicle to stall.We installed the new pump and tested the systemWe drove the vehicle and tested the computer to make sure it wasn’t giving the pump bad informationEverything was working properlyThe customer picked up the vehicle on SaturdayThank you,Salome B***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received an email today from Paragon Honda at 12:05pm and replied at 5:10pm with the VIN# they requested.Thanks***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer was reimbursed $250 for the expenses.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is a second part to my...

complaint that has not been addressed
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We followed up with the customer, he's scheduled for service Tuesday 9/** at 5:30pm.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer...

Here]
 
 A Mr. A. S[redacted] called. I returned his call Friday, August [redacted]. We spoke and by the end he asked how the matter could be resolved. I told him how. He promised to call me the next day Saturday, August [redacted]. Well August [redacted] has passed, I am sending this Sunday, August [redacted]. Same customer service/ courtesy. His word meant nothing. My question what is the criteria for Revdex.com accreditation.  I purposely  asked for the response from Paragon Honda to be written for a reason. It  is obivious the only reason Mr. S[redacted] called was because I complained to the Revdex.com. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom IT May Concern; Please be informed that we painted the panels that the adjuster is stating in the reports. There was no damage, just scratches and it had to be painted due to certification standards.   Rob P[redacted], Used car manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer...

Here]
 
 
It's been a week and I haven't received their reimbursement check.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We contacted [redacted] and invited him to come back and give us a chance to resolved the issue; unfortunately he declined the offer stating “he would never go back to Paragon Honda”.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
As far as them having nothing to do with the insurance issue, that's the sole reason my insurance is being cancelled. I was told they are not authorized dealers therefore the quote should not have been started for me online by them.  
 And as far as the key, the salesman never informed me that it was returned to sender. And the salesman is the one who said he would drop it off. (I have texts to prove that) The fact remains I was supposed to have both keys when I was sold the car if I did this wouldn't even be a conversation. I've been getting the run around and no one wants to take responsibility. I am not driving to queens to pick anything up they can mail the key to my new address. They can contact me directly to get the address that I would like my key send to.  Thank you
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer's concerns were addressed and resolved to his satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]